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| The Lily Lady Mailing Address:
P.O. Box 731
Darien, Georgia 31305 (United States) Phone: 912-275-0319
» E-Mail them
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| Recent reviews:
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| This company specializes in:Other helpful information: |
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 March 2009
The domain for The Lily Lady is parked. If anyone has information concerning the status of this company, please use the Contact Us link at the bottom of the page to inform our editors
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| Feedback History and Summary |
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Comments:
| Rating | Author | Content |
| Negative | nanalvirg
Marmora, NJ
(2 reviews)
October 28, 2008 | I just read the negative postings for the lilylady..and I had a similar experience about this time last year. She charged my cc immediately for the order of $142.00, and after a month I still hadn't received my bulbs. I tried for about 2 months to rectify the situation, and received no response. I reported her to the BBB and consumer protection, but the only way I was able to get my refund was through my credit card company, and I'm so grateful to them. Her rudeness and lack of response only served to anger me more. I hope no one else falls prey to this irresponsible lily lady
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| Negative | leo2000
Boston, MA
(1 review)
July 9, 2008 | I too had a very bad experience with thelilylady.com site. I placed my order Novermber 20th and my CC was immediately charged that date. I got a confirmation email saying they will send an email once the order is shipped. 10 days later, haven't heard from them. So I emailed back asking where my order was. I got a disgruntled email back saying that under their About Our Store"...we keep our prices low by ordering from our suppliers as our customers order from us, and it takes two weeks for those products to come in..".
There is no such thing stated in their website about this otherwise I would have patiently waited the two weeks or not order at at all if I needed those bulbs immediately.
I also questioned why then if it takes 2 weeks did they immediately charged my CC. Most websites would only charged your CC when they have shipped the items. In response I got a very nasty, sarcastic email that says "....At this time, rather than try to explain to you what you should have read on my shopping site, I am cancelling your order and isssuing a refund for the full amount. My products are priced barely above what I pay for them myself, and to me, people like you do not deserve the high quality products at the lowest prices. I suggest you either get yourself a wholesale license or continue to pay the higher prices if you want overnight delivery!"
Nasty, nasty person! Unworthy of doing business with! Again there was nothing in her website that says anything about charging your CC immediately while waiting for the product to arrive. Beware--- trustworthy internet business will only charge your CC when they shipped the product!! It's these two-bit shady businesses that want your money when they have yet to deliver the goods.
She didn't issue the refund but I made sure I was on top of it with my CC company. I called my CC within 2 weeks when I didn't see the refund. My CC advised to wait for another 2 weeks since sometimes the credit will come in the next billing cycle. When nothing still came, called my CC company, sent the email from them saying my order is being cancelled and refunded, and got issued a temporary credit while the CC investigated the matter. After a couple of months the CC made the credit permanent and though the amount was by no means gigantic, it was the principle that I don't want a penny of my money going to this nasty lady!
I am still thinking of filing a complaint to BBB even if I got my money back just to warn other people before dealing with this psycho lady.
Her website now is dissing brecks.com - who has been in business longer than hers and is more reliable - basically saying that they get their bulbs from the same supplier but brecks.com charges more.
Well, her website also says "you get what you paid for". I would rather pay more at brecks.com for pleasant, top-notch customer service than dealing with a company who doesn't know how to deal with customers. I've ordered bulbs from so many other web sites - john scheepers, brecks, tulip world, michigan bulbs, and other mom&pop sites and never encountered any problems or nasty attitude. You should change you site name to thenastylilylady.com. |
| Negative | colleenanne
Englewood, CO
(1 review)
June 1, 2008 | Lily Lady ripped me off. Ordered bulbs in Dec., immediatly charged. Sent email saying "out of stock: will send later". I've called and emailed a half dozen or so times with no response. Never received bulbs, or refund, or even a response. |
| Negative | BulbBaby
Santee, CA
(1 review)
January 30, 2008 | Like several other postings, I experienced the same thing. Ordered in November and got charged right away, then 3 weeks later I get an automated e-mail response saying my order was cancelled and refunded. Never did get the refund from the Lily Lady, nor did I get one single response to the dozen e-mail's I sent, but my credit card company took the complaint and issued a refund pending an investigation. My last e-mail said I was going to contact the BBB, and still I got no response. Buyers BEWARE! Now you can only place orders by sending a check or money order, and the phone number is not a valid number. |
| Negative | eames
(1 review)
January 20, 2008 | Dec.3 ,2007 placed order via the internet paid with credit card. My card was charged the same day. Contacted the company repeatedly by email after xmas passed. Never received any response. Finally after xmas I tried to call the company and the number was out of service. Called my credit card company and they handled the problem. The lily lady website is still functioning and now asking for people to send direct checks and money orders to them "because they have had trouble with credit card companies". It is all a sham and fraudulent business practices. Please do something to shut them down! |
| Negative | mrweed
Indianapolis, IN
(2 reviews)
January 17, 2008 | I placed an order with The Lily Lady on December 16, 2007 for 3 amaryllis bulbs. Her web site offers jumbo sized bulbs for reasonable prices and promises highest quality and great customer service.
Money was transfered from my charge card just 2 days later, and according to her 2-week shipping policy, the bulbs should have been shipped to me around January 3rd. She has not responded to emails and her phones have been turned off. After a month of waiting, I have turned this matter over to my credit card company. They are filing a claim against her in order to recover the money.
This woman needs to have her website removed before other people fall victim to her total lack of responsibility or just plain dishonesty. |
| Negative | bsharf
Palm Coast, FL (Zone 9a)
(8 reviews)
January 9, 2008 | I made an order on Dec 9th, my credit card was charged right away, but have heard nothing from the company as to when or if I will receive the ordered merchandise. I have contacted my CC to have the charge removed. I have had no luck contacting Lily Lady. |
| Negative | gotsomerice
Los Angeles, CA
(1 review)
January 8, 2008 | I've placed three orders from her on Nov. 29 and 30 2007, total of about $460. Then about two weeks later I got a couple of email from her saying that she had to cancel and refunded all my orders on Dec. 16, 2007. She was saying that the products are not going to arrive in time for shipping before Christmas and would not be available until after December 31st. Then on Dec. 20, I emailed her back to let her know that my visa still have not been credit the refunds. I have not heard from her since. My credit card is saying that they cannot do anything until Jan 3, 2008. Now my visa card is processing my refunds since they cannot get a hold of anyone there. PLEASE beware of thelilylady.com. She is losing so many customers with this kind of business practice. |
| Negative | Blancawing
Point Reyes, CA (Zone 10a)
(1 review)
January 7, 2008 | Like others here, I have had a terrible experience with the Lily Lady. My Christmas gift order was canceled via the following curt automated email message on 12/16/07. “This automated e-mail serves as confirmation that your order has been refunded. Please do not reply to this e-mail.”
On 12/16/07, I immediately sent an email message to Terri The Lily Lady. Subsequently, I have tried to contact her repeatedly via emails, telephone, and the Contact Us form, to request an explanation. However, I have not received any response. The Lily Lady has also disconnected her telephone numbers including the one shown on my credit card statement (i.e., 912-275-0319 and 912-384-0990. Her website now shows this message: “We are still a very small company and can't handle the volume of phone calls we've had, so please use the Contact Us form for all questions and inquiries.”
My credit card has still not been credited. As a result, I spent three hours today writing letters to resolve this issue. I am posting some information here that may assist anyone who has had problems with this company.
The branch of the Better Business Bureau that handles Darien, GA:
Better Business Bureau Southeast Atlantic
(Savannah, GA)
6606 Abercorn Street, Ste. 108C
Savannah, GA 31405-5817
Phone: (912)354-7522
Fax: (912)354-5068
Email: bbbsea@bellsouth.net
Web: http://www.bbbsoutheastatlantic.org
Business ID: 623-ZHFkGhImKl
Name: The Lily Lady, Inc
Address: PO Box 731
City: Darien
State/Country: GA
Zip/Postal Code: 31305 |
| Negative | bluethalia
Houston, TX
(2 reviews)
January 6, 2008 | In November I bought amaryllis bulbs that were on sale. In December my order was cancelled by the company for no reason, although the same bulbs are currently for sale at a much higher price. There has been no response to my emails, or to the phone calls I made before the line was disconnected. My money has not been refunded and I will be reporting her to the BBB, the local newspaper, and the local district attorney. |
| Negative | rodeco1
Monroe, GA
(2 reviews)
December 28, 2007 | I ordered some paper whites and several other bulbs from the Lily Lady at the end of November 2007. I got no response after the initial order confirmation. Then I got a notice of refund of my amount of the order but never got a refund to the card company or any other kind. I have tried e-mail and phone calls but the phone is no longer working. I am disputing the claim with VISA but am warning others about my experience. I am considering calling the BBB because despite my e-mails and attempts to call I have not received any other response.
On February 19th, 2008, rodeco1 added the following:
I sent documentation to the BBB and got a response that they were taking care of the problem and did inform me that they had tried to contact them and could not so they were warning people about the company when inquiries were made. I was also reimbursed by VISA. I have been buying things online for fourteen years and this is the first time I have had a problem.
The owner could simply have sent a notice that there was an illness or bankruptcy but not responding and having the phone disconnected is just low. Thank goodness this is the exception and not the rule. |
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