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| Great Garden Plants  Great Garden Plants has 317 products listed in PlantScout.
Mailing Address:
P.O. Box 1511
Holland, Michigan 49422-1511 (United States) Phone: 1-877-447-4769
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| Recent reviews:
| Past month | Past 6 Months | Past 12 Months |  Positive | 0 | 8 | 15 |  Neutral | 0 | 4 | 6 |  Negative | 0 | 1 | 2 |
| This company offers a variety of plants.This company specializes in: Other helpful information: |
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| Company Comment, posted on February 04, 2008: |
At Great Garden Plants you will find the highest quality in New and Best Selling Perennials, Shrubs, Knock Out Roses, Hostas, Daylilies and more! Our perennials are grown in deep, 1- Quart containers and our Shrubs and Knock Out Roses are grown in deep, 2-Quart containers. Top grade, freshly dug daylilies are sent direct from the fields to your door.
Buy in bulk and save up to 50% with our Wholesale Pricing. We back all plants with our Amazing Triple Guarantee!
Great Garden Plants, Inc. sprouted on the scene in the summer of 2006 and is the seed-child of Chris Hansen
and Mary Walters, both of whom are avid gardeners, wholesale/retail nursery professionals and photographers with over 40 years experience between them.
We created this mail order plant website in order to offer: Great Value, Solutions, Pre-Planned Garden Collections, and Garden Designs that truly work. These time-saving Collections are available at special savings off the retail price.
We hope you enjoy shopping our site and welcome your feedback.
Your gardening friends,
Mary and Chris
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| Feedback History and Summary |
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Comments:
| Rating | Author | Content |
| Positive | vivvar
Centralia, WA
(4 reviews)
October 19, 2009 | I received an order of 12 Thuja "Green Giant", sent on the day I specified and received within four days...They were exceedingly well packed and very healthy, and were planted within a few days..I just am hoping they grow the three feet a year as indicated...but must wait! | | Neutral | berntan
Madison, WI
(1 review)
July 29, 2009 | I've seen some erratic plant quality with GGP -- I'd say I'm pleased 50% of the time. Some plants in my two shipments (like the Leptinella and Carex Evergold) arrived in good size and in great health. Others (such as the 3 Goatsbeard) were surprisingly small for being $11.35 each -- they were probably about 2 inches high (these are 5-foot plants at maturity), and though two of them were well-rooted in the 1 quart pots as promised, one wasn't. It had clearly been fairly recently repotted into the quart pot from a tiny round nursery container with little root development outside of the original nursery rootball.
That said, the company was very prompt in responding over email. They weren't able to replace my goatsbeard this year (out of inventory), but offered an alternative replacement which won't ship till two months from now. Not good if you're time-conscious about getting your garden going.
Also, I've found I get much better bang for my buck at some of my local garden centers for some plants. I've seen Endless Summer hydrangeas being sold locally (I live in WI) for $14 (granted they were on sale and this was before tax) -- gallon pots in great shape for sustained blooming this year. The ones I received from GGP at $16.95 were less than one foot high and in 1 quart pots instead of the promised 2 quarts. Admittedly, pot size isn't everything, but I'm left wondering if the plants will even be ready to bloom next year.
Until I get a much better hit rate than 50-50, I think I'd rather use my own judgment in picking plants. For now, the convenience of online ordering doesn't make up for the other disadvantages I've seen. | | Negative | djgardener
Ann Arbor, MI
(1 review)
July 29, 2009 | I just ordered from this company for the first time and am very disappointed in their plants. I feel their prices are very high for the size and quality of plants. The hollies were tiny plants in a big pot. Several other plants were spindly, floppy, or yelllow, even though I immediately opened the box. I will not order from this company again. | | Positive | iowamomof3
Oskaloosa, IA
(Zone 5a)
(3 reviews)
July 14, 2009 | Nice to business with have ordered from them before. Happy with the products recieved. Mary called before to inform me that one of the daylilies that I ordered wasn't going to be available. Apprectiated being kept informed. Will do business with again | | Neutral | msminni
New York, NY
(3 reviews)
July 11, 2009 | Very nice people, very good prices, but I have to say the plants were not so great. I ordered 10 plants. Out of those ten, one is on backorder, 2 were DOA (Hydrangea Little Lamb and Clematis - both looked like they were probably in bad shape when first shipped. They gave me credit for both of them), 2 are close to death (Tokajer and Salvia Caradonna-both very small and weak looking but might survive with some nurturing) and the other 5 are fine. The Lavender Hidcote was small but healthy, beautiful and smelled delightful. Sedum Maestro and Sedum Autumn Joy were also healthy and of decent size. The Dryopteris Brilliance was also beautiful and healthy and the Thuja Green Giant was excellent. So I guess it's a 50% success rate. The customer service is very good and very responsive. The packaging and shipping was good. I don't know if I would order from them again. It depends on the outcome of the plants I got and the one on backorder that is yet to come.
On September 2nd, 2009, msminni added the following:
The lavender plant died. I notified Great Gardens and they just shipped a replacement. I really do appreciate that.
Although I wasn't thrilled with the plants I first got from them, I must say that their customer service is excellent.
I wish their plants were as good as their service. Having said that, I probably would order from them again based on how responsive their customer service is. | | Neutral | walla2butterfly
Walla Walla, OR
(1 review)
June 28, 2009 | I ordered a couple of times last year and once this year from this company. I am mixed about them. Sometimes there is a plant that I am just amazed at it, then other times disappointed. I had one plant that did great last year and one that didnt. I ordered some hydrangea from them, and they arrived yesterday. Two of the plants were the same type, one looked great, and the other was horrible. It looked like it should have been in the clearance bin at kmart or something. The serve has always been great, no problems contacting them ( except the time zone thing). Just never sure what I am going to get | | Positive | obliqua
Pittsburgh, PA
(13 reviews)
June 25, 2009 | I ordered six oriental poppy plants. Which I was unable to locate on most sites. The plants arrived within a week, well packed, in wonderful condition. I will order again from this nursery! | | Positive | redindiana
Bluffton, IN
(3 reviews)
June 23, 2009 | I've enjoyed doing business with this company. Packing is exceptional! Plants arrived in great shape and bigger in size than expected. A-1 company in my book! The varieties of plants they offer are nice too. | | Positive | SarahW
Grantham, NH
(3 reviews)
June 19, 2009 | I was slightly leary ordering from this company given some mixed reviews, but they most of the negative reviews seemed about getting plants later than desired and I wanted mine later. when the plants arrived everything was correct and the packing suberb - they used 2, 2foot bamboo stakes in the corner of each pot and fabric in each pot to keep the soil in. It took a little effort to remove them, but I had extra stakes and no popcorn!!! The plants themselves were excellent, and they have many plants, particularly heuchera, that are hard to find elsewhere.
My only complaints are that their sales are rotating, at times short-lived and seemy a little gimicky and that items don't stay in the shopping cart. Other than that, my experience has been excellent and I recently placed another order. We'll see if it arrives on time. | | Positive | clpgirl
Chippewa Lake, OH
(Zone 6a)
(11 reviews)
June 04, 2009 | Found this site while looking for a bi-color buddleia,which our local 'up-scale' nursery 'perennial expert' told me didn't exist. I purchased several buddleia, and some perennials. These were LARGE plants, extremely well-packed and arrived in a very timely manner. One of the perennials was on back-order and I have received timely updates on shipping dates, etc. for these plants. Great customer service and great value. I will definitely order from them again. | | Neutral | empre10
Montclair, NJ
(1 review)
May 30, 2009 | I ordered 24 lavender 1 quart size. This is the first time I have used this site - i sometimes mail order but usually buy locally. Most of what I could find here was quite small and i have had better success with larger plants. I assumed that 1 quart plants would - well - deserve a 1 quart container and got these tiny plants - which I could easily have got locally from good garden centers for half the price. It is not just the price - I really don't want to plant lavender this small in June - it is planted in a very sunny sandy area where it is hard to keep at the moisture level small plants will need. it is really irritating. I have emailed the company (I tried phoning but there was something odd with the phone number), so will tell you if the triple guarantee is worth anything. fyi they arrived on time and well packed.
On July 6th, 2009, empre10 changed the rating from negative to neutral and added the following:
All the plants died...when i unpacked them i saw that they were not only small but very whithered. When I did email (no response) but later phoned and they were very nice and refunded my money. so great points for being good to deal with when there was a problem but it is back to my regular nursery for me. | | Positive | bbd2004
Harvest, AL
(1 review)
May 29, 2009 | I have placed several orders with this company over the last 2 years and have been very pleased with the plants I have received. The plants are packed very well and are substantial in size. Confirmation emails from the company have been very timely. | | Positive | cleonard00
Phoenix
United States
(1 review)
May 25, 2009 | Customer service was fantastic and ordering was a breeze. One of our plants didn't take off in our soil and the harsh conditions in Phoenix. I called customer service to discuss and a few days later, a new plant arrived! Great experience - I will use again in the future. | | Positive | tourmalinequeen
Austin, MN
(2 reviews)
May 15, 2009 | The plants received were the biggest I've ever obtained through the mail, very healthy and doing great. Sent along, free, a nice sized day lily. Will definitely reorder. | | Positive | LinkM
Williamsville, NY
(Zone 5b)
(10 reviews)
May 13, 2009 | I found this place last fall when I was searching for plants to replace some I lost as the result of major plumbing work. I ordered from them and was later told that the order would have to be cancelled or held until spring because they did not meet their quality standards. While I was disappointed, I appreciated their candor, and their offer of 15% off anything I added to my order. Being a sucker for discounts, I of course did add to the order! All plants arrived this spring in fine shape, with 2 free daylilies added. I definitely have them on my "order from again" list! | | Neutral | StellysPapa
Dothan, AL
(Zone 8a)
(26 reviews)
May 04, 2009 | At this time, I'll rate them as neutral. I did place an order with them in February 09. I have gotten some of my order, all in good condition. The bulk of my order has not yet come, but, I have gotten several e-mails from them explaining the reason for the delay. Since they have been conciderate enough towards me to explain the delay, I will not say anything negative about them, yet.
One thing I have learned, not only with this nursery but others as well, we need to take into consideration that, although we may purchase items from a particular nursery, they get their plants from a grower, and therefore, can't fill an order, till they have the plants from their grower. Some nurseries grow their own, but a lot don't.
On May 14th, 2009, StellysPapa added the following:
Still keeping the neutral rating, however, I did finally get another shippment today, May 14th of the original order placed in February, still don't have the complete order yet. They do need to develope a better packing method. For the two shippments I have received, the plants were ok, but were tossed around and out of their containers/and soil, because there is no packing material within the box to prevent their tossing about. | | Neutral | montsho
Elk Grove, CA
(Zone 9b)
(3 reviews)
April 24, 2009 | I ordered 2 plants from this company and was disappointed when the plants arrived. The plants were barely more than seedlings. Whoever packed them must have dug up the plant then put some dry potting soil on top of the roots. Most of the soil was no longer in the pots. I ordered the same plant from Willow Creek and got a more mature and much higher quality plant and packing job. The only reason this post is neutral and not negative is because the plants are now thriving and look like they will make it. | | Positive | trc65
Galesburg, IL
(3 reviews)
April 21, 2009 | Found this company while searching for an affordable "Gold Heart" Dicentra. They had good prices, good sized plant (1 quart size vs small 2.5" pots that so many companies use) and decent shipping and extras that many companies don't offer. For joining their e-mail list, they send along a free daylily with your order as well as a $5 coupon for your first order.
Plants arrived exactly when they were promised and arrived in great condition. Root/shoot ratio was perfect with none of them rootbound. They are now in my bookmark list for plant suppliers. | | Positive | mommagriss
Saint Maries, ID
(2 reviews)
April 17, 2009 | My echinaceas arrived yesterday, right on time for planting here. One is on back order, but the others were packed beautifully and couldn't have been in better shape if I had bought them at a local nursery. They are large and well developed, too. I was hesitant to mail order again as I have had such bad results in the past, but with GGP, I now have no fears! | | Positive | Daisy142
Rome, GA
(1 review)
April 16, 2009 | Wonderful plants! I ordered several sedums and they were all in great condition. These plants were alot better than those that I have ordered from some other companies in the past. They were packed very well, too. I will definitely order from this company again! | | Positive | mroux1
Berryville, VA
(1 review)
April 16, 2009 | I submitted an order for 12 1-gallon Green Giant Thujas on Mar 20th. They were shipped on the day requested, which was April 6th and I received them very quickly (I believe the 10th or so). They were in very good shape, packing was excellent. They were about 3-1/2 feet tall with the pot - so the plant itself was about 3'. I was hoping the plant was the 3-1/2 to 4' that their website claims, but I was still happy w/the quality/size. I will definitely be purchasing more of these from them.
- Matt | | Negative | dansb
Mishawaka, IN
(2 reviews)
April 12, 2009 | I placed an online order on 02/23/09 and printed invoice stated May 10, 2009 as ship date. Afew weeks later I called to change the credit card used and was told that my order would not ship until the fall. I indicated that the order was placed to arrive for spring planting and that the ship date given was 5/10/09. I was not given a backorder notice as the invoice indicates. I emailed them about the inconsistent information and was told my order would not be ready until "some time in June" I emailed again in response and told them I expected them to arrive in time for "spring planting" as agreed this time being told it would be the end of June. Well, I decided to call "Mary" one of the original owners who told me my plants would not be ready until sometime in June. I sent another letter as it surely seems they do not have a good grip on their shipping. I got a return call from them wanting to set up my order for "fall delivery". I told them my order was placed for spring delivery and I would will wait until the end of June to receive my order however, I have good reason to believe they will not arrive by then. I will cancel the order at that time. I also found the plants in stock elsewhere. If you have a specific time you need your order you may just want to check around.
On May 2nd, 2009, dansb changed the rating from neutral to negative and added the following:
Received an email today, 5-2-09 stating my order was canceled and I would be placed on a "want list". What I want is what I have been waiting for since Feb 23! I really do not believe they have a good sense of inventory-shipping. I have received several different excuses and ship times only to be canceled in the end. If you plan a garden and need to purchase, you may want to avoid this company unless you can wait for the unexpected to occur. All I got was a run around! | | Positive | Cheryl8
Jamesburg, NJ
(Zone 6b)
(9 reviews)
April 08, 2009 | This was my first time ordering with this company so I was slightly hesitant about placing a larger order. Therefore I ordered only one hosta 'First Frost" figuring I most likely would receive a tiny little nothing. WELL, was I WRONG! The hosta I received is LARGE, very LARGE! The free daylily they sent for signing up for their newsletter is also a good sized division. My order went smoothly, was shipped on time and packed very well. I have ordered many hostas from the top nurseries listed here on Dave's garden, although I have been very pleased with them all, this company sent one of the largest, healthiest hostas I have ever received through mail order. I'm very impressed, extremely pleased, and I will be a returning customer. | | Positive | annagottadivito
Rio Rancho, NM
(1 review)
July 21, 2008 | HUGE- BEAUTIFUL HEALTHY PLANTS!!!
I have been very happy with my plants. I ordered coneflowers, gaillardia, scabiosa, daisies and more. In all, I ordered 20 plants. ALL were wonderful! I have ordered from several web sites and this is by far my best experience. There plants come in 1 quart containers and were bigger and healthier than ones I ordered from another site in 1 gallon pots! Not to mention their shipping is very reasonable and I received my plants lighting fast. I am happy. The most impressive part of my experience was just how HEALTHLY these plants really are. Other sites have sent me bugs, diseases, rust. Not these guys, and the packaging was very secure, no spills no worries- I highly recommend!!
| | Positive | minden
Lockport, NY
(1 review)
July 17, 2008 | My experience with Great Garden Plants.com has been nothing but positive. The plants arrived on time (which I consider early because of past experience with SO MANY other mail order places), and the condition of the plants was fantastic. Any time I've ordered Phlox paniculata through the mail, it ends up as a sad little stick by the time it gets to me, having its brittle stems broken off in transit. This time, though, they were just as pristine as they were when they left the nursery, as were my helleborus and hakonechloa. I also liked the thank you note that accompanied the order (and the coupon!). I would have no reservations about ordering from them again, especially if they continue to move toward the newer and less common varieties of perennials. | | Positive | personalblack
Neenah, WI
(3 reviews)
July 07, 2008 | I ordered some Hostas and a few other plants which arrived in great condition and where bigger then any I had ever received in the mail. I was very happy with them and they are growing very nicely. I will order from them again. They also included a free Daylily which was very big! | | Positive | rcn48
Lexington, VA
(Zone 6a)
(3 reviews)
July 07, 2008 | I was a little hesitant to order from this company after reading the recent comments. However, they currently are the only company offering the new Brunnera 'King's Ransom' that I desperately wanted. When initially searching for this plant, their website listed the plant at $18.95 and shipping seemed high so I waited. By June their sale price was $9.95 and I couldn't resist! Ordered three as well as a Hart's Tongue Fern and because they also had a $5.00 discount coupon added Berberis 'Sunjoy' (Gold Pillar) which I had been looking for. I am thrilled to report that all plants received were of the highest quality - extremely healthy, well rooted and overall superb plants! My only complaint is that even though I received confirmation that the plants would be shipped 06/16, I did not receive any notice that the plants had actually been shipped. Not to worry, the plants arrived on 06/20 in excellent shape :) I would not hesitate to order from this company in the future. | | Positive | kimmy222
Reading, PA
(5 reviews)
June 27, 2008 | I have ordered many live plants online and through the mail from five or six very well known companies. The quality of plants that I have received from Great Garden Plants is by far superior to all of them. You actually get healthy, BIG plants. I've never seen that with the other companies. Also, their packaging is awesome. Bamboo sticks to keep the pot upright. Cardboard pieces to hold the soil in. Clearly labeled pots. Sturdy boxes. What more could you ask for? I recently placed my first two orders with them and couldn't be more happy that I did. I usually stick with the companies I know, but their triple guarantee convinced me to take a chance. I'm so glad I did. I had great plants delivered to me. One was early, the other right on time. As for their customer service, I altered one order, and they changed it without hesitation. Overall, I am extremely impressed with this company and their products. You can tell by their high quality products, vast cultivar selection, and meticulous packaging that they care about what they do. They now have a customer for life! | | Positive | mowmoe53
Buchanan
United States
(1 review)
June 19, 2008 | I was told about this company and since I had some health issues, decided to try mail order. The site was easy and they had so many of the new varieties not available anywhere else. My shipment came better packed than I could have brought home in my own car. Order to ship time was perfect to co-ordinate w/ our cold spring. When my shipment came, all I could say is "WOW", and now all of the plants are happily growing and thriving in my yard. Just as great quality of a store, but delivered to your door. | | Negative | hammerhugger
Belle Plaine, IA
(5 reviews)
June 17, 2008 | I ordered 3 double knockout roses and 1 clematis vine and the I received an email from the company telling me that they would be shipped on May 19. I waited a couple weeks and finally called. They said they were back ordered and would be sent June 2. I called a couple of times and they reassured me they would be sent. Finally on June 17, they sent me an email telling me that they could not ship this summer. This is the poorest service I have ever received from a mail order company. I would not recommend them to anyone, let alone ever ordering from them again. | | Negative | ReinaYvette
Los Gatos, CA
(2 reviews)
June 07, 2008 | Placed order on 5-27 and never recieved a shipping confirmation. Only when I requested a status, was I informed that one of my items was on back order AND the order had already shipped.
Order arrived on 6-8. Plants were fine, except that the tag markers had fallen out, so now I can't differntiate between them. Ugh.
Lastly, they billed me for the item on back order and listed it on the invoice as being included. I am awaiting a refund on the over charge. Very disappointed with my decision to order from this site.
On June 18th, 2008, ReinaYvette added the following:
To Clarify- I did contact Great Garden plants and they responded back on 6-10-08 with "I'm sorry you have been disappointed with your Great Garden Plants experience. ..We apologize for any inconvenience". That WAS your resolution.
Company representative comment on June 12, 2008:
On Jun 12, 2008 10:51 AM, Great Garden Plants added:We regret to hear of your recent experience. Please contact our company so that we may come to a meaningful and fair resolution on this matter. | | Negative | sarazen
Glen Rock, PA
(Zone 6b)
(6 reviews)
June 07, 2008 | After a about 10-15 mail order experiences this spring, my purchase with Great Garden Plants is proving the biggest disappointment. To begin, I found them here in the Dave's Garden files. At that time they only had a couple of reviews. None of the reviews were particularly recent, but I checked out their website, which looked great, and so decided to take a chance; I'd buy some plants from them. I placed my order back in mid to late March, and according to their e-mail confirmation, they predicted a mid to late April delivery of my Creme Brulee Coreopsis, Clematis, and Geraniums. Yet April came and went with no plants, nor any e-mail to explain the delay. They had not charged my credit card though so I wasn't terribly concerned. I was however beginning to suspect that maybe they had gone out of business, because I had heard nothing from them since that March confirmation e-mail.
Apparently they were still in business, because finally in late MAY, the Coreopsis, and Clematis arrive. The Geraniums were absent and listed as back-ordered. The box itself was a disaster. From the outside it looked fine, no dents, scuffs or tears, but when I opened it, dirt was everywhere and came tumbling off of the plants as I tried to carefully lift them out. The plastic pots had been damaged and contorted, one was almost completely crushed. They looked as though they had been jammed into the box despite having been just slightly too large for all of them to fit. Though the Clematis seemed to have taken the brunt of the damage with over half of the soil missing from its pot, all the the plants had lost some. Two of the Coreopsis were so completely unseated that even when re-potted, the plants could not stand up without support. I was really concerned that they might not make it.
I unpack and resettle everything. I do what first aid I can and hope for the best. As if the state of the box wasn't enough, after placing my order so far in advance, I am annoyed that some of my plants are back-ordered. I call to find out when I could expect my Geraniums to finally arrive, which they had now charged me for since I got them as part of a special combo with the Coreopsis. I was told they would be shipping the next week. The next week comes and goes, and nothing, no plants, no updates. Two more weeks pass and again I must call. I was told that they started shipping the Geraniums the prior week, and they could not figure out why my order had not also been sent. I have now been given a new window of perhaps next week or the week following as a projected arrival time. By the time these finally arrive, I will have paid for these plants over a month ago. It will also be mid June, or nearly July and so far into the growing season they will be at a disadvantage compared to my other plants. With that late a start, I can only hope they can do enough growing to make it through the winter.
I can say that all the plants I have been sent thus far have survived, some despite having been almost totally uprooted, I expect this may be because the plants were for the most part healthy and large, however that does little to mitigate what a huge disappointment his entire experience has been. There are a number other places where I could have gotten these same plants and many for a cheaper price as well. When I do choose to pay more for something that I can get elsewhere cheaper, I expect a superior product and first class service to come with it. I should not need to do mass first aid, just for the plants to live. I should definitely get my plants around the stated time and not so far into the planting period that I could have purchased the same items elsewhere at an end of season sale. If there is going to be some significant delay I should be informed as to why, and when I can expect them. Based on this experience, I see no reason to buy from this company again, and I would encourage others to check elsewhere as well.
Company representative comment on June 12, 2008:
On Jun 12, 2008 10:47 AM, Great Garden Plants added:We deeply regret to hear of your unsatisfactory experience. Please contact us so can come to a fair and meaningful resolution on this matter.
| | Positive | trcarr26
Niceville, FL
(1 review)
June 04, 2008 | I placed an order on May 21, 2008 - it was set to be shipped on June 2, 2008. Promptly on the 2nd my debit card was charged and I rec'd. my plants on June 3rd. Everything looked great. This was my first experience with this company, it won't be my last. | | Positive | steph26
Conroe, TX
(Zone 8b)
(1 review)
May 26, 2008 | my green evny echinacea shipped when they said and arrived just fine. I was very happy with them. | | Positive | guspuppy
Warren, OH
(Zone 5b)
(1 review)
May 24, 2008 | My Tiki Torch Echinacea arrived when they said it would. The plant is very healthy looking. I would order from them again, I am very happy with my purchase.
Kathy | | Negative | pocketgardener
(1 review)
May 20, 2008 | I placed an order with this company on March 25th. The shipping date was listed as April 21. When the plants did not arrive I called them. They said that due to snow they wouldn't be shipped until May 5; then it was postponed until May 17. Promised calls were never returned. I called today and was told the shipping date would be June 2nd--no explanation for the continuing delays. I cancelled my order. Two months is too long! I'm very disappointed as I had wanted those plants to be up and blooming for a garden tour June 14th. Even though positive comments on this site raved about the quality of the plants they received, I'll take my business to other companies with a better track record. | | Positive | tfarness
Marshall, MI
(1 review)
May 15, 2008 | I appreciate GGP's array of plants well suited to my area (I also live in MI) and competitive prices. I also did not receive my plants on the intially promised date, but the plants did arrive safely 10 days later. My interactions with customer service staff when calling via the phone were good, both were informed and were able to update me accurately on the status of my shipment. The plants are all very healthy, were carefully packaged, and look great. | | Neutral | stormcloud
Yonkers, NY
(12 reviews)
May 08, 2008 | Appears to be a very disreputable company. Placed order March 9th, 2008. Confirmation scheduled ship date as 4/21-4/28.
Charge to be placed when order is shipped. Order still not shipped 5/8 and charge has been posted to my account.
They do not respond to emails.
I wrote to cancel order and owner called Saturday 5/3. She offered me 20% discount to accept order and said it would be shipped right away. I agreed.
Order has still not been shipped. 5/8.
Once again no response to email.
I WOULD STAY FAR AWAY FROM THIS COMPANY.
On May 8th, 2008, stormcloud changed the rating from negative to positive and added the following:
Plants arrived today. Cyber crossing as I never got e mail confirming shipping. I have totally never seen such gorgeous big, healthy looking plants come from a mail/internet order company. Mary called to be certain they had arirved and I am totally impressed with these awsome plants !
I will be buying here again. :-)
On October 30th, 2008, stormcloud changed the rating from positive to neutral and added the following:
Ordered more plants for fall planting. Usual issue....plants arrived and they were big and beautiful.
Then noticed one was missing. Wrote company and was told it would be shipped soon. Never had they mentioned any back order or delay. Finally 2 weeks later plant unexpectedly arrived. I cannot help but wonder if I had not contacted them if they ever would have sent the missing plant.
I will not be ordering from this company again. If you do not mind all this delivery confusion and lack of notification then their plants are large and hearty. I mind so that is it for me ! | | Positive | marie_kap
Williamstown, NJ
(Zone 6b)
(4 reviews)
May 03, 2008 | I have had the same problem. I placed an order in mid March. My order stated that it would ship April 21st. Not here. I called and left a message. Chris called back stating it would ship April 28th. Not here. No email no way of tracking order. I called again and left a message and them emailed them. I am still waiting. I told them if it is not shipped by May 5th cancel my order.
On May 9th, 2008, marie_kap changed the rating from negative to positive and added the following:
I just received mine today also. I have to add that the plants are absolutley great. Big and healthy. I will order from them again. They just need to get there customer service department in order. I want to thank Chris and Mary for there wonderfull plants.
On April 17th, 2009, marie_kap added the following:
I just got my order from Mary and Chris. I must say they out did themselves again this year. The roses I ordered were fantastic. Great size and blooming already.
Thanks Mary and Chris. | | Positive | proxidice
Parkersburg, WV
(3 reviews)
April 26, 2008 | I have ordered a collection of knockout roses from Great Garden Plants, and, when they arrived, I was utterly impressed! Even my husband, who dislikes my mail-order plants, was amazed at their quality. The plants are quite large for a mail-order and have been carefully packaged. Even the planting instructions/order information was wrapped in foil so it would not become damaged. In the future, I will definately first search for plants from this company before any other one! |
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