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This is a copy of my order that I made with Summerstone Nursery showing what I ordered and how much I spent. I have not heard from or been able to contact them in any way. Below it states the results of this order.
Hi there. Your recent order on Summerstone Nursery has been completed. Your order details are shown below for your reference:
Product Quantity Price
Orchard Fruit Tree - 4-5 FEET
5N1 Dwarf Peach Tree 3-5 FEET
3N1 Dwarf Cherry Tree - 3-5 feet
Cherokee Chief Dogwood 2-4 FEET
Hydrangea Tree 1-2 FEET
Heritage Everbearing Raspberry
Latham Red Raspberry
Misty Blueberry - 6-8 INCHES
Polaris Blueberry - 6-8 INCHES
Reka Blueberry - 6-8 INCHES
Star Blueberry - 6-8 INCHES
Apache Thornless Blackberry
Black Satin Thornless Blackberry
Navaho Thornless Blackberry
Climbing Strawberry Plants
Quantity: 12 1 $12.95
Gem Everbearing Strawberries
Quantity: 25 1 $9.95
Butternut Trees - 2-3 feet
English Walnut Trees 2-3 feet
Halls Hardy Almond Trees
Flowering Shrub Special
Choice 1.): Flowering Almond
Choice 2.): Scarlet Honeysuckle
Choice 3.): Blue Hydrangea
Choice 4.): Butterfly Bush
Choice 5.): Nanking Flowering Cherry
Choice 6.): Red Crape Myrtle
Choice 7.): White Crape Myrtle
Choice 8.): Japanese s****.> 1 $36.95
Rhododendron- Purple 6-12 INCHES
Rhododendron- Red 6-12 INCHES
Rhododendron- White 6-12 INCHES
Cucumber Magnolia Tree 6-12 INCHES
American Pyramidal Arborvitae 6-12 INCHES
Mountain Laurel 6-12 INCHES
Moongold Apricot Trees - 2-4 FEET
Royal Apricot - 2-4 FEET
Goldcot Apricot Trees - 2-4 FEET
Fuyugaki Japanese Persimmon 2-3 FEET
Bartlett Pear Trees 3-4 FEET
Methley Plum Trees - 3-4 FEET
Bean Kinghorn (Yellow)
Bean Stringless Green Pod
Beets Detroit Dark Red SEED
Carrot Nantes Coreless SEED
Collards Vates SEED
Lettuce Parris Island Cos (Romaine) SEED
Lettuce Black Seeded Simpson (Loose-Leaf) SEED
Pumpkin Jack O'Lantern SEED
Radish Scarlet Globe SEED
Spinach Bloomsdale Longstanding SEED
Squash Early Straightneck (Summer) SEED
Squash Zuchinni, Black Beauty SEED
Turnip Purple Top White Globe SEED
Broccoli Calabrese Gr. Sprouting SEED
Corn Golden Bantam SEED
Althea (Red) - 6-12 INCHES
Canadian Hemlock Trees - 6-12 INCHES
Dutch Gladiolus Mixed Bulbs - 25 bulbs per pk
Mountain Ash Trees - 1 - 1 1/2 FEET
Pink Crape Myrtle - 6-12 INCHES
Red Crape Myrtle - 6-12 INCHES
Tulip Poplar Trees - 1 - 1 1/2 FEET
White Birch Trees - 1 - 1 1/2 FEET
White Crape Myrtle - 6-12 INCHES
White Dogwood Trees - 1 - 1 1/2 FEET
English Walnut FREE
Burning Bush FREE
Kiowa Thorny Blackberry FREE
Black Hawk Raspberry FREE
Tulip Poplar FREE
Fountain Grass FREE
Bush Bean Romano Seeds
Bush Bean Blue Lake 274 Seeds
Carrot Bambino Seeds
Gourds Ornamental Large & Small Seeds
Kale Dwarf Blue Seeds
Lettuce Freckles Romain Type Seeds
Mustard Southern Giant Curled Seeds
Parsnip, Hollow Crown Seeds
Pole Bean Kentucky Wonder Seeds
Pumpkin, Orange/White Mini Mix Seeds
Pumpkin Jack O' Lantern Seeds
Radish Easter Egg Mixture Seeds
Rutabaga Improved Laurentian Seeds
Squash Long Bush Cocozelle Seeds
Squash Spaghetti Seeds (Winter)
Squash Summerpac F1 Hybrid Seeds
Squash Waltham Butternut Seeds
Squash Zucchini 49er F1 Hybrid Seeds
Squash Zucchini Spineless Hybrid Seeds
Sweet Corn Serendipity Triplesweet Bi-Color Seed
Sweet Corn Silver Queen Seeds
Sweet Corn Honey Select Seeds
Sweet Corn Skyscraper Seeds
Quantity: 20 Seeds 1 $6.95
Swiss Chard Oriole/Flamingo Blend Seeds
Watermelon Sugar Baby Seeds
Shipping: Based on Order Amount
Payment Method: Credit card
Except for a few strawberry plants, three blackberry plants, and a English Walnut tree everything else died. When I received the order I emailed Summerstone Nursery's customer service about the poor condition of the order, no reply. I know having a Horticulture tech school certificate, that the plants are shipped dormant, so I planted everything that same day the order arrived. By September the majority of the order was dead, I again emailed Summerstone Nursery's customer service with the list above, with all the dead plants noted and the messed up seed order noted. again no reply. I boxed up all the dead plants with the exception of the climbing strawberries which had rotted away, and mailed them to the Summerstone Nursery's address noted on my order. Only to have the USPS return the box marking that it was undeliverable. I've tried to call the listed phone number and it's apparently been disconected. This company has ripped me off for several hundred dollars, they owe me a replacement order or a refund as stated when I made my order. These individuals need to be arrested and prosecuted to the full extent of the law.
Ordered pear trees in February 2016. Normal planting for bare root trees in my area is April. Trees didn't show up until late May/ early June and showed no signs of buds or green in the stems when I broke off an end. Put in the ground and watered and never looked like anything other than a brown stick. Pretty much the same as most reviews on here. Was supposed to get replacements in spring of 2017 but appears they finally got shut down. Website is gone and phone number doesn't work. Started looking for new trees and found another website that looks IDENTICAL to Summerstone's website. Not sure if they started another one to keep their awful business going? This website is : http://www.theusanursery.com/ Same low prices and free plants/trees.
Sadly, I never looked at these pages prior to ordering from Summerstone Nursery in March, 2016. It became an $85 piece of gardening education.
My experience is similar to dozens of other unhappy, cheated gardeners. Order taken and not shipped for about 60 days. Then it shipped but didn't arrive for over a couple weeks. Next, it was poorly packed and likely cooked in the shipment. I soaked everything for a couple days, planted properly and kept everything wet. Of 5 fruit trees, I did get one to show a couple tiny buds, but healthy growth never happened and the buds (2) turned brown and fell off. Four of the trees never showed any growth. Of the 6 free raspberry plants, one survived but is the worst living plant I've ever tried to grow.
I am a master gardener so I wonder about all the novices who simply want to try and grow something for their family.
During the summer, I was assured that replacements would be supplied the following fall. In November, we called a couple times and they couldn't ship because "they hadn't even had a freeze". Now, December has arrived and they don't even answer their #.
Guess I won't bother with the State Government since others have had no luck. From this day forward, every time I think of Tennessee, I think of this sad experience. Guess the state really doesn't care about their reputation!
This company should NOT be in business. I ordered 31 fruit trees and all but one arrived dead. I sent them back per company policy and was promised fresh new ones to be shipped in Late October. I never received my replacements. When I tried calling them back and all I get is a message saying "the number has been suspended." I have never written a review before but I felt it was absolutely necessary so others wouldn't have to experience the frustration I have. I really don't know why the Tennessee BBB doesn't fine or shut them down. I'm currently working with my credit card company to get my money back.
4RealFood Mount Orab, OH (Zone 6a) (7 reviews) November 18, 2016
I have dealt with some awful gardening companies but this place has become the top of my list. I am only rating this company "negative" because "extremely negative" isn't available.
I placed an order in March, when I did not receive my order by July I contact the company and received a form response saying that my order could not be filled and would ship in the fall. I wasn't pleased that I had no contact from the company itself to tell me this until after I tried reaching them but I let that go... who cares? It will give me something to look forward to planting in the fall.
Fast forward to fall... still no order. No contact from the company. So I contacted both them and the BBB to cancel my order and refund my money. Got a one sentence response from them saying "Your order has been cancelled and sent to our accounting department for refund." No "sorry for wasting your time for nearly a year", No "we appreciate your business and this is unacceptable, if you order from us in the future we'll make this right"... nadda. It's called "customer service", Summerstone, you ought to try it sometime. A real business would've contacted the customer first sign of a problem and corrected it... not hung onto their money in the hopes that they forget they ordered from you so you could keep it for nothing!
My opinion, never order anything from this place.
s_edwards Fort Worth, TX (4 reviews) August 26, 2016
On 2-13-2016 I ordered a large number of plants. More than half of the plants were mismatched. For example, the plant labeled Scabiosa was a bulb; the plant labeled Russell lupine was a type of iris; all the cone flowers were the same pale pink although they were supposed to be different varieties. The dicentra was dead on arrival. One rose did not leaf out. The Shirley Foxglove and the glads were not sent. I sent them a detailed letter asking for money back. They did not answer, so I called them, the lady said that since I had a rose in the group the plants would be replaced in the spring. I don't think my chances are very good that I will get the right plant in the spring. This company should be banned from commerce. My order was almost $150 for nothing. Shirley Edwards
Posted on June 4, 2016, updated August 20, 2016
I placed an order 3-4-16 and then saw all the negative reviews
I regretted placing my order but decided not to cancel it..
I received my fruit trees 6-3-16. They were dormant and in good shape.
half of my free bonus plants were not, they were d.o.a. which did not concern me..
They have quite a few serious customer service problems.
I think that they ship their orders out by area instead of by the date that the order is placed, which is not a very customer friendly way to ship.
I will most likely order from them again with small orders until they repair their customer service problems.
If you are in a hurry for your order to arrive or you like interaction with the seller, do not order from this company. They are very slow to ship and there is NO communication other than the automated emails that your order has been received, filled, shipped.On August 20th, 2016, fern1615 changed the rating from positive to negative and added the following:
Update on the "pear" trees that I received.
The trees leafed out and not one of them was a pear tree!
They were all a type of ash tree.
I tried to contact the nursery with no luck
I called my credit card company fraud department to let them know what was going on.
I contacted the state conservation department to see if it is legal to ship them back - Missouri is under quarantine for the emerald ash borer. They said that Tennessee is also in the quarantine area so I can ship them back. I am returning the tree seedlings today.
dapapabear2 Hartford, CT (Zone 5a) (3 reviews) June 20, 2016
As others have said, wish I had looked here first. I ordered on 3/10/16. On 5/17 I received an email saying it was complete. When I asked them to clarify what complete meant since I hadn't received it they responded on the 23rd "Your order was shipped via the UPS and can take up to 5 business days to be delivered. We do not provide tracking numbers." I forgot about it until 6/14, as I had not received the order I wrote them again. To be honest I was pretty confrontational in my note. No response, no order. I'm going to ask the credit card company to go after them, see if that works. How do they stay in business when they treat people this way?
Well where do I begin. I received my box of sticks yesterday 6/3/2016. And they were not dormant, I have received dormant trees from other places. These had small moldy leaves on them, which tells me they were growing. The tops of the trees were cut off, I am guessing so they could make them fit into the shipping box. I have no clue what stick is what. The paper tags that identify each were either soggy, moldy and at the bottom of the container. or were readable. the printer was off or the person that cut the tags could figure out where to cut. So lets cut right down the middle of the letters. This was a $175 learning experience. DO YOUR SELF A SOLID AND BUY ANYWHERE ELSE!!!!!!
marine0311 pownal, VT (Zone 5a) (2 reviews) June 1, 2016
I cancelled an order on april 23, 2016. It is June 2 now and no credit to my account. I had called and then I received a email that order cancelled and turned over to acct dept. Over 1 month ago and still no credit. They say one thing and then, do another which is nothing. This company should be out of business for horrible customer service, no reaponses to emails, whatsoever. I have turned it over to my credit card company. This is the WORST company I have EVER dealt with.
I placed a large order on April 4, 2016, received a confirmation of the order on the same day and my credit card was debited the same day. After emails and telephone calls, I finally spoke to a person on May 20 and was told that the bulk of my order could not be filled. I cancelled the order and requested that the debit be refunded to my credit card. I will never order from this company again.
I ordered a Garden Annie dwarf apricot. It arrived as a stick, and when I unwrapped the papers around the bare roots, I discovered a huge ants nest-complete with masses of eggs. Not only that, but when I planted the stick, I waited for over a month, and no growth appeared. I emailed and called but got no response from either method.
I would NEVER buy from this company again, nor would I want anyone else to given the number of negative comments.
My wife and I recently bought a small farm in W.North Carolina. Our intention was to create a homestead with a food forest and fruit tree orchard.We ordered several fruit trees from Summerstone Nursery and not one was viable. We also bought some Apple trees and Persimmon locally and planted all the same day. Every one of the locally bought trees have set leaves and flowered. Not one of the trees from this nursery have done either.I have a bunch of sticks in the ground. Repeated attempts to reach their customer service have failed.All I get is the response"This mail box is full,please try your call at another time or a busy signal."The funny thing is that before my order was shipped I had no problem reaching them. I regret not looking for reviews on this company and will never do business with them again.At this point I'm not even sure I want to return the plants I bought because I will probably get some more dead trees.
These folks are a joke. I've planted 1000's of bare root stock and these guys were a month late in getting me my stuff. But the worst part was the condition of the stock. Some stuff completely dead. Some stuff had leafed out, then dried up and died back. Hardly anything was dormant. They won't answer the phone(always busy) or answer my e-mails. I would almost call them fraudulent, but maybe they just suck really, really bad.
On 3/25-16 I sent a check for 67.10 to this company for fruit trees an sent them a email several weeks later asking where is my order? The response I got was "the order is in processing " and nothing more after that. I sent them a warninng that I would contact the POSTAL SERVICE for mail fraud which I did this AM. These crooks need to be locked up.! Gary Poling Painesville Ohio
FRAUD ALERT! They took my $177.45 in 11/2015, and never shipped anything, citing some "shipping error". After I called 5 times looking for my order, and got the same "we will ship it today" I asked for a refund. They told me it will be 2 weeks for a refund, but it never was posted, Then they told me 1 more week, and still nothing. I then started looking and found out that Sam & Melinda Womack (owners) have a judgement against the company that continues to operate with revoked license under two different company names. They live at 28 Lakeland Dr. McMinnville, TN, 37110, according to white pages. So, go ahead and write them a letter !!!! I also found this: http://attorneygeneral.tn.gov/cases/autumnridge/autumnridgec... Still no money, no order, do not order from them!!!! Be smart and check reviews first, do not be like me!!!!
As with many others, I ordered before researching the company. Sent an email requesting shipping date, recieved back a few days later, answer of mid April. Late April, recieved an email stating order processed. Three days later, an order Was recieved. Not necessarily my order. I ordered 3 southern magnolias with a free white dogwood. Recieved a dogwood (died), and 3 Mystery trees (one died, maybe Some kind of magnolia), not a hint of a southern magnolia. No response to calls, no response to email to try to fix. Just Don't Order from them!
Muserudita Mount Pleasant, MI (1 review) May 7, 2016
My experience with Summerstone has been similar to some of the other reviews here. I sure wish I had known about these reviews BEFORE I placed my order with them.
I ordered a few things in early March. I did not see any results by the end of March, so I went to the website to see if I could ask for feedback. The site offers the advice that they are frequently overwhelmed by emails, and if you want help it is best to call during the business hours listed. I did that- more than 20 times in one day before anyone ANSWERED. The person was very rude, but I chalked that up to "probably busy". She was brusk when she told me that my things would not be shipped until April because I live in Michigan. I thanked her, and waited for my things. Nothing showed up. I emailed at the end of April seeking an update. No reply. I emailed again after May 1- no reply. I tried calling a number of times during the listed office hours and got a voicemail recorder. I left two messages. NO RESPONSE. I tried calling again this morning and found that the voicemail box was full. I tried two more times today to see if they might answer the phone or empty out the voicemail. Nothing doing. SO- I got in touch with my bank to report that I had attempted to contact these people a number of times regarding my things- to no avail. The person there told me that they would credit me in ten days or so.
In any regard- I did think something "smelled" a little because of the VERY low prices, but I went ahead and did a small order to see if their products were even a little viable. Had they followed through with live products then I would have given them a MUCH larger order next year.
I ordered two Tulip trees, a white crape myrtle and a pink crape myrtle and a hummingbird vine. When they arrived I opened immediately. They looked like dead twigs. However, I planted same day (April 6th , 2016) I notified the company the next day my concerns by email. I heard nothing from them. I emailed again on April 27th and asked that they resend my order only send me live plants this time as the twigs I originally received are still dead twigs. I heard nothing. I sent another email on April 30th. asking why I haven't heard from them and to date I still have not heard from them.
I ordered a bunch of blueberry plants in March which have not arrived nor has a shipment date been given to me.
I'm cancelling my CC payment (which is an option for all others who have been scammed).
neferset Rockwood, TN (Zone 7b) (3 reviews) April 25, 2016
I hate to be yet another negative reviewer for this company. I made our first order in March of 2014. A Black Tartarian Cherry tree, a Ranier Cherry tree, and a Bonanza Dwarf Peach. The trees arrived dormant, not dead, and they had thick trunks by comparison to the trees I had gotten from other discount mail order places. The root systems were small enough to worry me, but the trees took hold, leafed, and grew. I was pleased enough to make two more orders. One pretty immediately (seeds that time) and one this past January (trees again).
I admit I looked at the leaves strangely when they came in on the cherry trees. They were close, but not quite right. Not as narrow as I'm used to seeing on peach trees, but not as wide as you see on our cherry trees. I thought it might be because the trees were young.
My parents visited and my Dad accidentally hit one of my locally purchased cherry trees (a Stella), so we placed the January order with Summerstone in case the young tree died. We bought two Danube and two Lapins. These arrived in March, around the time the first ever flowers appeared on the previous Summerstone bought cherry trees. (I thought something might be wrong then, because the flowers were pink and resembled those on our peach trees more than cherry blossoms, though they were smaller flowers.)
I labeled pots and unpacked the new trees. The size surprised me. These were skinny whips instead of the hardy trees I had previously gotten. They reminded me more of the Nankings from Gurney's. I had two bundles with the names printed on the paper wraps. I broke the Danube bundle and put them into the Danube pots, then I broke the Lapins bundle and put them into the Lapins pots. Three of the trees broke dormancy right away. Both Danube and one Lapins. They flowered pretty much immediately. I was surprised.
The flowers faded and fell off without producing fruit. (Nankings from Gurney's would have been better.) These flowers were followed by small, oval shaped purple leaves. I waited to see if the leaves would change as a few weeks passed.
Around the time that I saw the first small peaches on my older cherry trees, I was willing to admit that my new cherry trees were purple leaf sand cherries and utterly useless for fruit.
I called Summerstone. While they are perfectly willing to resend my order from this year, I'm on my own for these unknown peach trees. (I honestly don't even know if the one peach I ordered is the correct peach. Since the cherry trees turned out to be peach trees, I doubt it is.)
I don't really know if I can trust what I get from them and I wonder, seeing all these negatives for dead plants, if they don't bother about making sure they ship the right plants, believing that all their customers won't be able to revive them anyway.
I'm going to talk to the owner tomorrow if I can get him on the phone. If he's unwilling to help with his company's mistakes on the first trees, I'm going to see what legal option I can pursue.
I have to laugh with amusement when I read these reviews. Everyone received dead trees, entire orders.
The trees are dormant when you receive them, not dead. You have to put them in the ground water them and wait. And yes it takes time to get buds, and no not all trees live.
I ordered from Summerstone about 5 years ago. They were apple trees. Once I learned more about apple trees I replaced them with disease resistant trees with vigorous rootstock. But the trees did live.
I ordered two peach trees this year, an Encore and a Bonanza. I ordered the Encore because it is a later season variety and the Bonanza because it is a genetic dwarf/bush. Some trees for me to play with. The real surprise was the threes were all over 4 feet tall (I ordered the cheapest. 2 - 4 foot). My last order from Summerstone the trees were barely 2 ft with roots. So big improvement.
The root system on the Bonza was excellent, on the Encore was poor. The main root had been split and others cut short.
The order came about two weeks after I ordered them. Communication was poor (acknowledgement I ordered and another e-mail that my order was complete). No tracking number ....
The trees came wrapped in newspaper and were still wet. I soaked the trees in water, planted with a mix of manure and local soil.
Hopefully in 1 to 4 weeks I will have a tree with green ...
I would not make Summerstone my main Nursery. When they offer free shipping and trees 7 - 8 dollars a piece I'll bite for one or two trees.
I placed an order on 04/06/2015 with this company. Near the END of the planting season the order finally arrived. The majority of the order was dead, dying or missing. A couple of plants were alive but seriously undersized (1' fig tree that was 3" etc...). I also ordered a hummingbird bush and received a double pink hibiscus. I called repeatedly to seek a refund to no end. I then saw all the negative comments posted and came to the conclusion that I was just out of my money but much wiser about this scam company.
I was shocked and extremely upset this morning to receive and e-mail saying that my "order" has been "shipped". It seems that they saved my credit card information from last year and "placed" ANOTHER ORDER with my information. FRAUD, FRAUD, FRAUD!!!!!!! This order is the exact same as the dead order they shipped last year - costing me over $200.00. BEWARE TO ALL. THEY ARE NOW STEALING CREDIT CARD INFORMATION!!!!!!!!!
I did a Google search looking for a Bosc pear tree and found the Summerstone nursery site. I called and asked if they had any in stock and they said yes. I told them that me and my wife would drive up and pick it up and they said OK. We made a 3 and one half hour drive and when we got to Morrison I called and asked for directions as I didn't see it anywhere. They gave me directions which turned out to be wrong. I stopped at a business and asked them for directions and they told me it was back in Morrison in the old part of town. I still couldn't find the place and stopped at the town hall for directions. The town clerks first question to me was did I give them any money yet. I told her no that I hadnt. She said, "DO NOT DO BUSINESS WITH THAT GUY AS THEY HAD BEEN GETTING COMPLAINTS FROM ALL OVER THE COUNTRY". She even called the guy up and told him what she had told me. She told me that there was NOT a Summerstone nursery in Morrison and that the guy was running a scam operation out of a hole in the wall in s building in town. She said if I gave him any money I would never get it back!
Do not do any business with Summerstone nursery. All we got out our day of dealing with them was a scenic drive to Tennessee.
I filed a complaint with the BBB and found out that my complaint was the 302 complaint filed.
Ordered a Francois Rabelais tree rose 5/5/2015.
Got a tree rose on 5/29/2015 labeled as what I ordered but upon
blooming, it was Pink instead of the Red. Emailed Summerstone about the problem but never received a reply.
Do not purchase anything from this company!
I purchased 3 plum trees 4/12/45 enticed by the low price however you get what you pay for. The plants arrived 4 weeks later an unacceptable amount of time seeing they charged my credit card the day of the order. Like many other customers on this site, the trees were dead upon arrival and also the 2 free plants. The trees looked like they were ripped up from the field and had basically no root system. I have purchased other bare rooted plants before from other companies and knew these plants were dried out and dead. I did plant them but it was no use they are dead. I tried to contact Summerstone -- very difficult to do. This company is far from professional, the phones are always busy or they put you on hold and do not pick you up again. E mails to them are ignored. Got hold of someone today and they wanted proof of purchase sent to them-- I suggested can I fax a copy of the paperwork. They responded the fax machine is turned off for the season. Like I said ( what a professional company) . The fax machine is off for the season??? They want me to send them proof of purchase by mail. I feel I have wasted my money and time with this company and they are far from reputable. I am getting the run around. My advise is stay away from Summerstone Nursery.
DO NOT BUY FROM THEM
Ordered fruit trees, plants and flowers. What came was dead and they never sent it all. Filed with the Better Business Bureau and got nothing so far. They do not answer phone or emails. They did not send the "free" items. $80 wasted. They apparently just want to wait people out until they give in and give up.
oma2max Clear Spring, MD (2 reviews) June 15, 2015
The plants were small and dead. I planted them anyway thinking maybe they only LOOKED dead. Nope, they were dead! Save your money.
This place makes me grateful for decent nurseries out there. Throwing plants ripped out of soil into a box and hope for the best? All the berries looked DOA which didn't surprise me since there was no air flow or moisture. And raspberries are hard to kill. I tried to get ahold of somebody, anybody, no luck. One big waste of time.
Like many other people, I received an entirely dead order. This was composed of trees, shrubs, rose bushes, blackberry, raspberry, mulberry canes etc. I have been trying to reach this company for days, dialing up to 50+ times per day only to receive a busy signal. Today I got through on my 40th try, rang once, and was put on hold without ever speaking to a person. Sat on hold for over 10 minutes when their phone disconnected me. Tried again, and after 20+ tries, got through again, same thing, however, I have now been on hold for over an hour, with no one answering. I have sent an email requesting a refund, as when I took delivery directly from the mail man, and then opened the box (completely sealed with tape and no ventilation holes), the temperature inside was over 100 degrees and every plant was baked dry and crispy. I live in Northern Kentucky and it took well over a week for my order to get from Tennessee to me, and yes, they did charge my credit card on the day I placed my order, but they didn't ship anything till early May (2 + weeks after charging me). I paid with a credit card, and called my credit card company to dispute the charge, which now means I don't have to pay the charge until it is resolved. Something to think of if you haven't done this yet. I have emailed the company, and have given them a chance to make it right, but I did say I would be contacting the Tennessee Department of Consumer Affairs as well as the BBB if they refuse to issue a refund. I do not recommend this company to anyone considering buying mail order plants. Customer service is non-existent!!
I don't know if this nursery is criminally incompetent or just criminal. I had an experience very similar to other bad experiences described on Dave's Garden. Unfortunately, most of it happened after I thought I'd cancelled my order. After seeing so many complaints online after I placed my order, I called the nursery to cancel my order. I was told that my order was cancelled and I would receive a refund. Neither happened and, about three weeks after my originally-requested delivery date, I was sent a handful of dead plants and a blueberry bush that was half the size I had ordered. Interestingly enough, this 6-inch blueberry had a tag on it saying it was 12-18 inches.
Three calls and one email to Summerstone over the course of three days failed to reach anyone, so I submitted a complaint to both the Better Business Bureau and the Tennessee Department of Consumer Affairs. Only then did I receive a refund. Yes, I got my money back, but it was only after registering official complaints outside the business. If you've had trouble with Summerstone, I recommend doing the same. It's likely the only way you will get a refund and it's necessary that the BBB and the State of Tennessee have documentation that the same problems continue after years of consumer complaints.
I never checked their reviews before ordering. I had to call 3 times to get product shipped (and even then it came in after planting season started for my area). Product came in mostly dead, items were missing, wrong items were in the shipment, now I'm working on getting credit for what wasn't shipped.
cassipia98 Middleburg, FL (2 reviews) May 18, 2015
My credit card was charged on April 24, but the order was not shipped until May 11. I received a partial order on May 15. The gel that had been packed around the roots had dried to an orange crust, and the roots were desiccated. One of the plants had had new growth coming up from the roots (it appears that the top died prior to the time the item was boxed, and it was trying to grow back from the crown). It had been languishing in the box long enough for the new growth to turn black and gray and powdery. It appears that the order may have been packed on April 24 when my credit card was charged, but not shipped until May 11. The plants had paper labels that were folded with the print on the inside. When I tried to unfold the labels, they fell apart. So it is impossible to identify the plants that were sent. I can tell which ones were rose bushes, for example, but not what variety they were. The order was incomplete. It's not possible to say exactly what was missing, since the plants I received were not properly labeled, but I should have received 12 plants and only received 9. The company offers to replace items upon return, but it's now too late in the season to ship bare root, and based on the other reviews here, it seems quite likely that I'd receive another batch of dead plants, or perhaps nothing at all, after spending time and money stuffing the mess they sent me into a box and shipping it back to them. I think I'll just try a charge-back on my credit card. I wish I had checked the reviews here first, before placing the order!
Not one single plant they sent lived. Neither the strawberries nor the trees/bushes. They don't answer emails and when you call the line is busy.
If you finally reach a person, they put you on hold. It does not appear any of their four promises are worth the paper they are written on, so the money for plants is pretty much down the drain.
I ordered a "Tomato Factory" to plant tomatoes in. It arrived as did the two spray bottles of Hot Pepper Wax. As it turned out, those items were very expensive when you consider the dead plants as part of the invoice.
I would NEVER order from these people again and I would not recommend anyone else do so.
First of all, I am an advocate for buying local. This does not mean your local Wallyworld. I could not pay the local nursery mark up. So finding a mail nursery 3 hours away was nice. Summerstone seemed like a really good bargain. I ordered $180 dollarsí worth of trees and plants. Probale not a gamble I should of took. I have ordered from starkies and Gurnies so I knew what to expect, sticks to water. Two weeks after I ordered they were sent. 8 days later they come in. The 3 hour tour took 8 days to arrive. That is 8 days of cooking at the post office. When they arrived, they were pretty cooked. I planted and hoped for the best. After 3 weeks about 10 percent of the grew. I read the internet review. What the hell did I do? So I decided a field trip was in order. I gathered up my dead sticks. Note: Strawberries dissolved into the ground.
Note: take more time, Lynchburg Jack Daniels is in the area.
I got that and found the internet reports were right. I was greeted the meanest by a sales person. She would not let me in. She said I had too many trees. She said I just needed to plant them.
Note: she was like 5 years old. And the best sales person there. Her grandpa the owner was taking her to the rodeo.
This is truly a family owned company The three order takers and a secretary. I told them the issue and they replaced the items with beautiful new sticks. They were friendly and highly knowledgeable. I inquired of them some of the internet responses and the frustration of shipping. It sound like it comes from an incompetent post office. I think issues are happening because of this. It looks like it is also a ratio. Only the angry complain. I am very happy with what I received. They are very friendly and helpful. They are not a big bureaucracy and donít have a lot of technical devices and and gadgets to make them pretty. But if you want a company that cares, Summerstone is there. Their one thing they could do to improve is straighten out the shipping issue. Post office needs to quit proving the government does not work.
Posted on April 17, 2015, updated May 4, 2015
I ordered fruit trees from Summerstone Nursery the end of March. They shipped the trees quickly but the trees and free plants were dead on arrival. I emailed and never received a reply so I called them. The person that I talked to was very nice and said they would ship out new trees. True to their word they did ship out new trees. Trees arrived today 4/17/15 but once again they are dead. Came wrapped in plastic bag with dry newspaper. I called the company again and they tried to tell me they were just dormant. I explained that a live dormant trees limbs will bend not snap. The bark on the trees was dry and rough not smooth like a live tree should be. So they said they would send out new trees again. I requested a refund but was told no because they had replaced the trees for me once already. I regret ordering from this company!! I believe they are sending trees that are already dead when shipped. The free raspberry plants were alive when shipped because they had leaves on them but on arrival the leaves had dried up and turned to powder when touched. I am very unhappy with the quality of the fruit and nut trees that I ordered. The individual that I talked to (Jamie) today said she would go down and oversee the packing and shipment of the new trees. Had to ask her to wait till Monday to ship because they would be in post office over the weekend. I don\'t know what can be done if the third shipment is DOA. Frustrated and upset with the waste of money.On May 4th, 2015, dreamersgame changed the rating from neutral to negative and added the following:
Well here we go again. They shipped my trees out on a Wednesday instead of Monday and I didn't receive them until today, week and half later. Dead again. I soaked my first batch of trees, as was a later comment, in water and miracle grow for bare root stock. But they did not grow. They are truly dead. I have been growing trees for 40 years and this is the worst trees I have ever seen. The last batch they sent me were not even the size I ordered. They were a lot smaller. In between times I ordered trees from Van Wells nursery near Wenatchee and they were wonderful and already have leaves on them. As for Summerstone Nursery I don't know what my options are now.
Posted on April 8, 2015, updated April 20, 2015
This place isn\'t taking any responsibility for their e-business and should be avoided like the plague. Ordered over a month ago, called 2 weeks ago and was told plants would be here by now. Called today (31 days since order) and they still hadn\'t even shipped. The phone representative launched right into blaming customers, starting with: \"What people don\'t understand is that we have so many orders coming in.....\". This nursery clearly feels no obligation to ship in a reasonable amount of time and expects customers to wait well into planting season because the company is overwhelmed. I pointed out that it was unreasonable to expect that customers would be OK with waiting for plants indefinitely until it was convenient for Summerstone to get their orders filled (I ordered some specialty plants from eBay that were here in 6 days), but only got more excuses blaming the customer. When I asked when I could expect my refund, the customers service representative had no idea, saying only that she was turning the cancellation over to accounting. I asked for a number for the accounting department (as several commenters had trouble getting a refund), but she was unwilling to produce another number to check on refunds. Will repost if no refund within 2 weeks of today. This place doesn\'t seem set up to do e-business at all.On April 20th, 2015, Crepes4Suzette added the following:
I've just filed a complaint with the consumer complaint dept. of Tennessee's State's Attorney's Office - will repost with whether they actually help or not. To recap, they verified that they never sent the plants after they told me they'd be here in a month, but aren't able to tell me when my refund will be here - it's been two weeks. SCAM ALERT!!