"American Meadows is one of the most respected online retailers of wildflower seeds, perennial plants and flower bulbs in North America. Our customers range from some of the most experienced horticulturists to beginning gardeners."
I ordered bulbs from American Meadows recently. The customer service experience I received was extremely nice and my questions were always answered promptly. When my shipment notice was received, I actually received my bulbs the NEXT DAY! I was thrilled to have such fast delivery.
The best of all was the quality of the bulbs. They were actually beautiful to look at - so big and healthy and I just knew they were going to all jump right out of the dirt shortly after I got them planted which was the day I received them.
I will definitely be doing business with American Meadows again because of the high quality of their product and the outstanding customer service I received.
Happy Gardening to all who read this review.
mike6710301 Staten Island, NY (1 review) April 19, 2016
Posted on April 19, 2016, updated April 20, 2016
American Meadows is a terrible company, with poor service and abysmal customer service.
I ordered plants from American Meadows and have received only empty promises. My order was supposed to ship the week of 4/11. On Friday of that week I emailed them to ask why I hadn\'t received a shipping notice. I was assured it would ship that very day and I would receive an email advising me of that. Nothing. On 4/18 I called and waited for almost an hour to get through to customer service and was given a story about cold weather preventing them from shipping. And I was again assured my order would go out that very day and I would receive an email with shipping details. Nothing.
I had no choice but to demand a refund because I have no faith in this company (fool me once, shame on you; fool me twice shame on me!). I will order plants from somewhere else, which I should have done in the first place.On April 19th, 2016, mike6710301 changed the rating from negative to neutral and added the following:
American Meadows took care of the problem. I am giving them a Neutral because their selection is very good and their prices are quite reasonable. They offer plants that you won't easily find at other sellers.Company representative comment on April 19, 2016: On Apr 19, 2016 9:18 PM, American Meadows responded with:
I'm very sorry that we did not meet your expectations. I took a look at your order and contact history and see that we did not meet our usual standards for shipping promptness. This week and last are two of our biggest shipping weeks of the year and your orders took longer than promised to pack and ship. I see that you have been in communication with us via email to resolve this issue. I am also sorry that you had to hold on the phone longer than acceptable. Again, no excuses other than the fact that we are a small organization at the apex of our spring mayhem. As you can see from our numerous other reviews, we take great pride in our customer service and our dedicated team goes above and beyond to please. Sometimes, despite the best intentions, we slip. I'm sorry that we let you down.
Best Wishes and Happy Spring,
Ethan Platt | President
vireyda54 Socorro, NM (Zone 7b) (2 reviews) April 18, 2016
I have placed two orders now with this company. The first order included begonias which were shipped a couple of months in advance of the live plants. They were mailed with instructions and are doing very well. I ordered two varieties, and only one initially shipped, and the company was easy to contact and immediately shipped out the others without additional charge.
The live plants arrived recently and came excellently packaged. All plants arrived safe and very healthy. I was very pleased with my orders, and due to their customer service, quality plants, and packaging will certainly order from them again. Because of an emergency out of state I had to reschedule delivery and it took less than 3 minutes start to finish contacting and getting things in order with the company.
From ordering process, to shipment arrival, I was very pleased and impressed by the care taken in the packaging of plants I purchased trough American Meadows. Normally, I do not do internet reviews, but this was the best I have ever seen. American Meadows obviously takes pride in the care and packaging of their products. Recently, moved to this zone and had no clue who to start my garden with. I decided to do an order from three nurseries, and American Meadows blew them all away. Great looking, healthy plants,carefully package and protected. I am proud to start the new garden in my new home with American Meadows. I will keep you posted on the plants as they grow!!!
davepfw Floyds Knobs, IN (1 review) December 14, 2015
I ordered a large amount of seed to plant this fall after the first hard frost. I over planted the seed as I was use to planting grass seed instead of flowers. I sent email to the company asking for guidance. I got good response on what I had done wrong and the notification that the weather being so warm this year that the seed was ruined. They offered to send me the right amount of the replacement seed that I need for the ground I have previously planted the seed. They asked questions on the space and the type of seed that I needed. They are a good company with very good seed. Their help desk really is a HELP DESK.
dahlia20 Saint Albans, VT (1 review) December 4, 2015
I could not be more pleased with American Meadows. Their products are high quality. I have had nothing but success with their products. Customer service is second to none. They are definitely committed to making sure that their customers are happy and successful, despite any human error or wacky weather patterns. I am a customer for life. Could not be happier with American Meadows.
The customer service I received was the best of any I have experienced. Company representative comment on December 2, 2015: On Dec 2, 2015 4:00 PM, American Meadows responded with:
Thanks, Whiterabbitrage! We appreciate you taking the time to send the kind words. Happy Holidays.
mkrause Huntington, NY (1 review) November 20, 2015
I and very many others have enjoyed the seeds I've purchased from American Meadows, as I have spread far and wide their "Sparky Marigold" seeds to bring much joy across the country. Six years ago I started a holiday called "Spark Day" that was inspired by a little dog named Sparky who had come from a shelter in West Virginia and who had lived a rotten life of disregard. The good people at Wetzel County Animal Shelter saved him and when he came home to me, he had the good life: A home, warm bed, friends, food, comfort, vet care. He was happy. But he never made it to his one year anniversary in a home, something I had been hoping for him to have. He was a very old dog and had lived a very hard life. But he was also very appreciative. Honoring that, I decided the anniversary of his adoption should be something we celebrated rather than mourned so I decided, along with his many fans -- he had come to me with a following -- that we should celebrate "Spark Day" a day to celebrate "The Spark of Life" that abounds all around us. After all, that's how Sparky got his name: he had collapsed and the shelter director didn't think he would survive, but when he perked up the next day at the shelter, she decided to call him Sparky. We celebrate this day by doing life-affirming things. It is not a day ABOUT Sparky, but INSPIRED by him. It is not about dogs or animal rescue per se, though those pursuits are life-affirming. There are many life-affirming things that people do and so people mark it their own ways. Then at a pre-arranged time in the evening, everyone pauses and raises a glass in a toast and we metaphorically "clink" over the distance at the "Spark Moment". We have been doing this six years now. Spark Day is May 16th and 2016 will mark its 7th celebration.
As the founder of Spark Day, I searched for something special to help unify all of us in this holiday and mark the occasion with beauty in some life-affirming way. As I was shopping for spring plants that first year at American Meadows, I came upon "Sparky Marigold" seeds. I could not believe it! I bought a bunch and then bought little envelopes and made them up with special labels for Spark Day and sent them out to the people celebrating. Everyone enjoyed them and months later people would send me the pictures of their Sparky Flowers! I mixed Sparky Marigolds with some wildflower blends they had that included perennials as well as annuals, thus the mix included seeds that burned brightly but briefly like Sparky and some that would return, like Sparky's message of behaving in a life-affirming way.
Spark Day has grown over these years and in 2015 people in 17 states celebrated on May 16th, each person receiving a seed packet of Sparky Marigolds mixed with a variety of seeds from the different pollinator blends American Meadows sells to support those creatures who help support the life that's out there. Each year I made up a Spark Day card and send it out to those on my list, but more people receive Sparky Seeds than just those to whom I send them, as the shelter, Wetzel County Animal Shelter in New Martinsville, WV , also sends them out as thank you gifts to those who participate in their annual Spark Day Fundraiser to help old dogs like Sparky. I make out a supply of packets for them to use and they share them. I also have sent a supply of seeds to a pre-kindergarten teacher I know who did a whole Spark Day unit with the four year olds in her class. Those little kids took great care to grow personal Sparky Pots for their mothers to receive on Mother's Day as well as tending to a Sparky Garden they planted at their school and they took extra seeds home to plant, some families deciding to plant them in community gardens to share with still more people. This year I made up 573 Sparky Seed packets. I mailed out 243 packets to all those different states and then took 330 into work with me on Spark Day Eve.
I am a high school teacher and over the years have used this holiday to teach beyond the standard literary curriculum to encourage community involvement and to help them see avenues to apply the lessons literature teaches. Over these past six years, both students and staff have come to anticipate Spark Day, sometimes asking me well in advance for the seeds. They have brought comfort to many going through tough times (e.g. cancer, loss of a loved one, personal stress, etc.) and have brightened the days of so many for months to come. People I do not even know by name stop me in the halls to show me pictures of their Sparky Flowers on their cell phones. It's wonderful! I went into work on Spark Day Eve with 330 seed packets; before the next week was over, I had no more left. I gave them to people at work, at the pet stores where I shop, at the banks I use, at the restaurant where I celebrated Spark Day with many friends. All of these people are planting these seeds and months later they send in pictures to post on the shelter's Facebook page for all to see. There is a SmileBox there that showcases many of this year's batch.
I hope American Meadows will never stop selling the Sparky Marigold blend. They are wonderful and light up the days of so many -- my blooms are still going strong now at the end of November!
Michele KrauseCompany representative comment on November 23, 2015: On Nov 23, 2015 8:58 AM, American Meadows responded with:
Michele - thank you for sharing the story of Spark Day. All of us at American Meadows love knowing we are a part of such a worthy cause. It seems as though Spark Day has grown enough that it's time to come up with a custom seed packet for the event. We will be in touch!
englishkay Mastic, NY, United States (1 review) October 12, 2015
I needed to purchase 50 flower seed packets to give as favors to the guests of a Victorian Tea I was hosting. I called a few local stores and was told that this was not the season to buy seed packets. I went online and found American Meadows. I spoke with a lovely woman and I was able to order 50 wildflower seed packets right away. There was no shipping; I placed the order on a Thursday and received it on that Saturday! I was surprised at how quickly I received them and the woman I dealt with was so nice. I will definitely order from American Meadows again. Thank you, Kayann DonaldsonCompany representative comment on October 12, 2015: On Oct 12, 2015 8:46 AM, American Meadows responded with:
You're welcome, Kayann! We specialize in packets for all manner of events and promos and know that speed is often of the essence! Hope your event was perfect!
OldeTurtle Greensburg, PA (1 review) October 9, 2015
I have ordered many plants, seeds and bulbs from American Meadows. Every experience and product has been superb. The staff is friendly and responds quickly to any question I have. This has always been and will be my first choice when I need anything for the gardens.Company representative comment on October 9, 2015: On Oct 9, 2015 11:07 AM, American Meadows responded with:
OldeTurltle - Thank you for your loyal business and the kind words. We appreciate you taking the time to share your experiences. Happy Gardening!
Sos07 IJAMSVILLE, MD (Zone 7a) (6 reviews) September 24, 2015
American meadows is a top notch source for seeds and bulbs.They have very reasonable prices.I order frequently from them.
I ordered "Summer Splash" wildflower seeds last summer. I didn't use all of my order so I brought what was left back to Leesburg Fl to plant in my bed along my fence (@ 3 ft by 60 ft. I was blown away be the selection of seeds and had wonderful changing color and variety of shapes until I left Fl to return to my summer home in ME. It was fun doing research to identify my surprise flowers. From @ Nov 15th when I cleaned the bed up until April 5th it was a blast. Of course summer heat will decimate my garden, but I will do it all over again come Nov. And I will do it here in ME. as soon as my "Summer Splash" arrives.
lyph Ithaca, NY (Zone 5a) (8 reviews) May 25, 2015
I recently received my first order of bare root perennials from this company, and I couldn't be more pleased. The plants arrived very quickly, and they were large, healthy and ready to grow. I put them in pots to insure a good start, and every one is actively growing and leafing out. This company is now on my 'favorite' list.
Jan_in_NJ Westville, NJ (Zone 7a) (1 review) May 12, 2015
Excellent and personal service when I needed it for a problem. Plants are high quality and well packaged.
I have had the best experience with this company. They answer questions and their website is very helpful and can narrow down my search to exactly what I'm looking for.
Seed orders are spectacular and grow amazing flowers. Plants are shipped packaged with love and safety. All plants arrived happy and not even stressed and most of all are thriving.
I had one occasion to connect to customer service and they not only took care of the small issue but exceeded my wildest expectations. They even did follow-up to make sure everything was fine. You can truly tell they care about their customers and their business. Will certainly be a long-time customer.
bonsaiherb Sequim, WA (Zone 8a) (1 review) April 29, 2015
As a fellow Nursery, I can only speak to High Country Gardens with whom I have great respect for and have purchased from. Apparently they have merged with American Meadows (known for supplying seeds) and the two are now part of the same company.
High Country Gardens still has the same high quality plants and great information.
caleb41144 Maryland Heights, MO (1 review) April 3, 2015
I ordered three Moonshine Canna Lily tubers in late February. They were not scheduled to ship until late April for my zone. Since I am starting all my cannas early indoors I didn't want to wait this long. I called and they adjusted my shipping date to late march. Plants arrived right on time from fed ex. How ever the tubers had sadly met their maker and we're bound for the trash. I called the company and they were very friendly and told me they would get me a replacement order. My first set of bulbs arrived last Saturday and here on Friday not even a week later, the second set has been delivered to my door. Upon opening these up. I had not only the number of bulbs I ordered, but even 2 extra ones. All of the tubers were solid with healthy coloration to the bulbs. I am very happy with this company. Occasionally plants do die. They fixed the problem though, very quickly and during the busiest time of the year for a nursery too. Amerian Meadows, you have a very happy customer here. Highly recommended to others
jumpinjo Marshalltown, IA (Zone 5a) (12 reviews) February 15, 2015
Ordered 2 Hardy Hibiscus Lord Baltimore in 2013. Very nice plants. Very happy with their service.
I ordered the Wildflower Mixture from American Meadows and planted it as directed. The results were unbelievable! Flowers started blooming in June, but later in the summer the Cosmos really showed their true potential. I had the white through dark pink Cosmos blooming by the hundreds, perhaps thousands. The sky was the limit. I measured them at over 9 1/2 feet tall! By October the Sulphur Cosmos started with their orange blooms, and they reached above 7 1/2 feet. Sadly, on Nov 15 we received a killing frost, but I look forward to next year when I plan to plant a larger garden of wildflowers. I wish there was some way I could attach some photos of these beautiful flowers to share with others.
Posted on May 6, 2014, updated September 15, 2014
Love American Meadows! I\'ve always had great luck with their bulbs having planted daffodils, tulips, alliums and crocus the past several years. They are all coming up beautifully and inspired me to add some new babies to my yard now that the weather is finally warming up.
Placed an order a few weeks ago and was so excited when the box arrived (just one day after it shipped). Everything looked pretty good and I was really impressed with the clever packaging for the potted plants, definitely a creative way to send these new babies to me.
The clematis looks really stellar and is already stretching up towards my trellis. Two of the 10 plants seemed a little small but when I got them out of the pots I was pleased to see some heathy looking deep roots. The glads and dahlias were quite large and the bare roots I ordered all had about 2-3 inches of green growth. I am very happy with this experience so far and can\'t wait to see how these do in my garden (as long as the pesky deer don\'t get them!!).
Will definitely order again - thanks for the great flowers!On September 15th, 2014, FlowerPhreak added the following:
My garden this summer has been spectacular thanks in part to the new additions from American Meadows. I am still very pleased with all of my purchases and have enjoyed trying out new perennials this year.
My Glads and Dahlias did great, lots of colorful blooms that are still highlighting my yard with bright cheery flowers. The smaller perennials (Echinacea and Cardinal Flower) that I was a bit skeptical about have at least trippled in size and seem to be very healthy and happy.
The bareroot plants I tried - Astilbe, Bleeding Hearts and Peonies are doing really good too. I was surpised to see blooms from both the Bleeding Heart and Astilbe this year. The peony didn't bloom, but I wouldn't have expected it to, however there was good top growth so I expect to see this come back next year big and healthy.
Overall I can't say enough about these plants, packaged well, good prices, timely delivery and excellent customer service. I'm looking forward to adding more bulbs this fall to enjoy next spring. Thanks again! Company representative comment on September 15, 2014: On Sep 15, 2014 12:09 PM, American Meadows responded with:
Thank you, FlowerPhreak. We appreciate you taking the time to update your response and always love to hear about our customers' gardens!
Posted on July 3, 2014, updated September 5, 2014
Last fall, I ordered 6 bareroot reblooming lilies. I was shocked how skimpy they were, - just one lonesome root each. I planted them. Three of them did not come up this spring. I called them and they sent 3 new ones. These were better, with between 4 - 8 roots per plant. However, the bag had one sticker on the outside and the tag inside the bag did not match. I called them and they resent again. Same problem. It is impossible to tell which tag is correct. I call AM again and explain there is some type of labeling problem. They said they had to call the grower. It took well over a week and me calling AM every other day. Each time I called, they said no one answers at the growers! Finally, they \'said\' the correct plant was shipped but that there was some kind of mixup. I even ordered an addition 3 roots this spring because I highly doubt those skimpy roots will ever be a full plant. In total, I spent over $50.00 and I still have no blooms. In May, I went to my local Lowes and purchased 5 very healthy pots of \'entrapment lilies\' ($11\'98 per 10 in pot) which are very full, blooming like crazy and showing no sign of stopping soon. Interesting, those blooms are exactly the same color as the ones pictured on the AM site. I tried to post a review on the AM site, but apparently they only allow positive reviews. I wish I could post pics here to show the difference. The lilies from AM still look sick, just a very few green leaves and still have no blooms, even though 3 of them were planted last fall. I cannot recommend AM, nor will I ever waste my money again. On September 5th, 2014, BHINNJ added the following:
It is now September. I haven not had one single bloom from any of 9 plants. I took Ethans advice and wrote in and asked for a refund. That was several days ago. Have not heard one single word back from them! American Meadows is a scam. Company representative comment on September 5, 2014: On Jul 4, 2014 8:59 AM, American Meadows responded with:
Sorry for your frustration. Labeling mix-ups are rare but do happen from time to time. We are in constant contact with our growers and always work as quickly as we can to rectify these problems when they occur.
We post all product reviews on our site, regardless of good or bad - as long as they\'re relevant and don\'t include any inappropriate language. That said, reviews must be \"approved\" and during the busy season, that doesn\'t always happen instantly.
As always, we guarantee all of our products and want you to be satisfied.
Ethan Platt | President
On Sep 5, 2014 12:51 PM, American Meadows added:
You have placed 3 orders with us and demanded (and received) 3 replacements and 2 refunds for those orders. As you mention above, you requested a refund via email on 8/30 in the midst of a long holiday weekend. Your refund was issued on 9/4, on the 3rd business day and you were notified via email this morning, before you updated your review.
Our people work very hard and take great pride in what we do. Calling us a "scam" is both inaccurate and inconsiderate. Clearly we are not meeting your expectations and wish you the best of luck in the future.
In the spring of 2013 I placed an order for camassia lily bulbs, dwarf species iris, bearded iris (I can't recall the variety name and I've since deleted the order confirmation email), two types of spring crocuses, saffron crocuses, and checkered lily bulbs. The saffron crocuses shipped first and bloomed their first year in my garden. The other bulbs came in the fall and I was really pleased with the size and health of what I got. Because of a promotion running at the time of my order, everything but the irises was "buy one, get one free" so I wound up planting around 150 bulbs. I mixed the crocuses into my front lawn so I can't say for sure what percentage came up, but they were a cheery sight to see. The other bulbs did really well and I got a lot of compliments on the camassia lilies. I recently placed another order with American Meadows that includes more plants than bulbs, so I'll report back on my success rate with those. With fewer plants, I'll be able to tell very easily how successful they are.
BrisbaneAnne Brisbane, CA (Zone 10b) (30 reviews) June 4, 2014
My rating is based on my experience with their wildflower seeds. I have tried 20+ varieties of wildflower seeds in 1/4 lbs from them. Most of them germinated fine, some better than others. Only 2 that were really poor and they gave me credit back for those. As far as direct sown wildflower seeds, I have tried another company and for sure American Meadows seeds germinate better. I will stick with them. These wildflowers are beautiful but tough, easy-going and disease-free. Really great for a wildlife friendly garden like mine.
Received my order from them yesterday. I ordered lily bulbs and 2 plants. Plants were packed securely and I had a small issue with 3 out of 21 bulbs . I called them today and the customer service girl was very friendly and offered replacements right away .
I will be ordering from them again ......maybe today !
I have many plants from many companies in the past years. My Hydrangea was mailed to me packed the best I have EVER seen. They had it surrounded with cardboard with holes from the top to the bottom. WONDERFUL!!! Recently received a plant from another company and they had packed it CRAMED into a small box which broke the top of the plant.
IF YOU ARE LOOKING FOR COMPANY WHO CARES ABOUT THEIR PLANTS...PURCHASE FROM AMERICAN MEADOWS
Plant now lives in Nocona, Texas
CherubSmile second star to the left, United States (3 reviews) May 13, 2014
SO much happier with the quality of their plants and customer service than some other major mail orders I've used. (I'm sure you can guess who). Truly, the customer service is awesome. Even though my royal blue Iris, Delphinium, and "black" Hollyhocks didn't make it last year, everything else I've received from them has done really well, and since Delphinium and Hollyhock can be a pain anyway I don't know if it was the company or me that caused them to fail. :/
And don't be discouraged by my few little flubs here. Truly- tons of plants from this company are currently happily growing away in my gardens. Would order again and again.
terriwwjd Hot Springs National Park, AR (3 reviews) May 3, 2014
I placed a fairly large order with American Meadows, and waited for the shipment. It was a long time in coming compared to other companies. Of the potted plants, all were severely rootbound in the top half of the pot, as if they were recently stuck in some dirt in a bigger pot. I had ordered 4 delosperma fire spinners and 3 were dead and one almost dead. I called customer service and she sweetly said that replacements were on the way! Several weeks later I get ONE plant and guess what, it's dead too! I didn't bother to contact them for further replacements, I have no confidence in them now. Of the other plants I ordered, the roots of iris's were nice sized but not all have come up yet. Not sure if they will or not. Bottom line for me, there are way too many other mail order nurseries out there to choose from and make purchases...I will NOT buy from them again. Their products are inferior in my opinion!Company representative comment on May 4, 2014: On May 4, 2014 11:57 AM, American Meadows responded with:
Sorry that our plants didn't meet your expectations. I looked at the notes in your order and it only indicated that you'd requested a replacement for the 3 delosperma Jewel of Desert Garnet, which we'd sent out. I apologize if we did not understand your request.
Our focus when producing and shipping live plants is the root system - the roots should be deep in the pots, healthy and ready to withstand transplanting. We have an excellent track record of our plants adapting and thriving. As always, we stand by ready to honor our 100% satisfaction guarantee.
Posted on May 1, 2014, updated May 2, 2014
For my first order I was very impressed with the selection and prices. But, I was never emailed a tracking number, and my account page still said processing. At the end of the week that it was supposed to ship, I called customer service to see when they mite ship, whoever answered the phone quite rudely said, "they may ship out today(Friday), mite ship out Monday, but probably next week sometime, we have been busy."I emailed the company to put in a complaint about the attitude I got when I did call, but their response was " none of our customer service personnel would give a customer an answer like that". I am impressed about most if my order, have had one plant die so far, but the majority of them have grown like crazy. My opinion, I'll spend my money where they respect the customer, not with American meadows!On May 2nd, 2014, Doublec added the following:
Update, was the fact of being called a liar that I will not use this business again!Company representative comment on May 1, 2014: On May 1, 2014 9:14 PM, American Meadows responded with:
Doublec, I'm very sorry for your negative experience with our customer service department. Both myself, and my business partner physically sit in that department to help ensure that our customers are only getting the best information and service. Although we obviously don't hear every call, I can assure you that a response such as you had would be highly unusual from anyone on our team.
We did get a few days behind on orders over the last week or so as it's the absolute peak of our season and the late spring has even further compressed our shipping time frame.
If we were short with you, I sincerely apologize. Please respect the fact that this is a highly, highly stressful time of year for our small team. We field hundreds and hundreds of calls and emails every day and I'm sorry if we didn't treat yours as well as we could have.
I've only ordered the one golden raspberry plant so far, but it arrived healthy (and in soil, not bareroot). I did think it was kind of a cop out to tell me they wouldn't honor a warranty since I'm a zone 10 and its rated zone 4-8, but thankfully a year later its still growing strong. I really wish they had a wider variety of berry plants, as I would order again except none of their offerings aren't anything already widely available from local sources.
I ordered saffron crocus from American Meadows last year, and they all came up although not all bloomed.
I anticipated increased blooms this year, but unfortunately the chipmunks or squirrels found them too delicious. I will definitely be ordering more from American Meadows, and this time I'll be more diligent on protecting them!
I'm a avid gardener and I buy online a lot from various places but I've found american meadows the absolute BEST to deal with. where do I start : quality, size, health of the plants, shipping, and if by some chance your product doesn't make it. There is NO PROBLEM in getting a new one and they almost always send you a little gift in each order. I recommend this site to everyone and I expect to have a long relationship with this company forever. I just love them!! Cynthia C. Dionne
elfeik Near Kansas City, MO (Zone 6a) (29 reviews) May 24, 2013
Posted on May 23, 2013, updated May 24, 2013
Last year I ordered a set of 3 Dahlias and 6 blood root plants. First the order took a long time to arrive and when it did the Dahlias looked like they had been through the shredder, I had to send AM photos to convince them I wasn't being over picky, so that added another week before I could plant so it was June before they grew growing. They did grow but ran out of time before frost and lost about half of the buds. This year the Blood root didn't grow, I contacted AM again and they sent replacements, 2 look DOA and 4 look like they have been in storage forever, weak spindly twisted growth, they don't look good at all. Should have taken the refund that was offered. Contacted AM 3rd time and told them if they can't provide I want a refund. So that's where it stands now, I'll see what happens next.On May 24th, 2013, elfeik added the following:
The woman I talked to was telling me plant them and see how they grow until I sent photos. Do you want to see pictures of the Bloodroot?Company representative comment on May 23, 2013: On May 23, 2013 12:37 PM, American Meadows responded with:
Sorry you were not happy with your order. I've reviewed your emails, including the photos you sent last year. We do not require photos to honor our guarantee, but we do like to see when things arrive in a poor state so that we can work to improve.
On the bloodroot, that's one of our woodland wildflowers. These are very rare, slow-growing and often small flower varieties. They often take several years to establish and bloom. As you're probably aware, even at full maturity, bloodroot is a small plant. The roots we sell are all 1-2 years old, but they will be small.
We are happy to send replacements, but in reviewing the email you sent us last night, it sounds like you'd prefer a refund. We're always happy to honor our 100% satisfaction guarantee.
President | American Meadows
Posted on April 29, 2013, updated May 23, 2013
I ordered 40 perennials and 9 bulb type plants. due to the tough
winter i asked them to push my order back a week or two which they were efficient in doing so, packaging was very good. I understand AM is a bit less costly than other online distributors
but it shows, about 80% of my order was was what i expected in good condition. i do believe they have some quality control issues.
in ordering multiples of the same plants size and quality varied,
some were just chincy, and hard to judge the few dorment plants at this point. i,m going to give a neutral on this order but most likely will change when i see how the plants perform On May 23rd, 2013, dmshrike changed the rating from neutral to positive and added the following:
of the 6 plants i had received that i thought may not survive 2 did make it, emailed AM about the other 4 and AM asked if i wanted plants or a refund, i still wanted the plants and they arrived the other day. as much as the soil was dry the plants looked ok.
I do find AMs customer service outstanding, as much as i feel they do need to train their employees better in quality control, their good service i feel i have to change the rating to positiveCompany representative comment on April 29, 2013: On Apr 29, 2013 8:13 AM, American Meadows responded with:
Thank you for your large order. Although we make every attempt to ship all of our plants at the same state of growth, the reality is that there are inevitably certain plants that come out of dormancy faster than others.
Please plant and care for all of the plants that you received and give them several weeks. With the weather you're due to get in NH this week, you should see strong results. As always, if you're not happy with how they turn out, we guarantee your satisfaction.
President | American Meadows
Posted on May 6, 2012, updated May 9, 2013
I ordered bee balm, cardinal flower, wild larkspur, james kelway daisy and crocosmia bulbs.
All the potted plants were small but very healthy looking with great root systems. The bulbs were very firm - some had a little mold - never ordered crocosmia before so I do not know if that is normal. The bag of bareroot larkspur was an bag of nothing but peat moss. I sent an email complaint and in less than a week I had a replacement. the roots were very small.
Overall good potted plants and good value.On May 9th, 2013, bryana added the following:
I ordered a package of wildflower seeds for dry areas, a hydrangea and a columbine. The seeds appear to have germinated and are growing in basically sand. The plants were small as described but healthy green and growing nicely.
Tropicman Bushland, TX (Zone 6a) (7 reviews) May 6, 2013
Bought weeping love grass seeds,followed the directions,7 weeks no germination,contacted them,and received a response very quickly ,and was told they had 100% guarantee,or refund,but they would like a picture of proof,which I could understand,so I sent picture,within just a few hours,week has gone by,not a word back,sent another e-mail requesting another try of seeds,still no reply,mind you,I have water twice daily for seven weeks,time and cost of watering,trying to germinate the seeds.Now I know they have had time to read my e-mails,and it would take less than a couple minutes to answer,whether they will send refund or seeds,so I can get on with my project,that I have been working on for over 7 weeks on my landscape,as a greenhouse owner my self return visits is over 50% 0f my business,so prompt response was very much essential for my company,last thing I would want would be to ignore the problem,I have read all the responses here on Garden Watchdog,and it seems they ignore the follow ups on all the cases reported here,I also know this is a busy time for them,but your first costumer is your job to take care fast as possible,if you want repeat customer.Company representative comment on May 6, 2013: On May 6, 2013 1:39 PM, American Meadows responded with:
I'm sorry that you didn't have success with your planting and that you were not satisfied with our responses to your inquiries.
You have been speaking with Mike, one of the owners of American Meadows and an authority on seed for over 20 years. I reviewed your correspondence with him and see that your initial inquiry came in on Tuesday 4/30 at 1:30 in the afternoon. Mike replied at 8:30 that evening, mentioned our guarantee and asked if you could send photos. We do not require photos as proof - Mike simply wanted to see the planting and area so that he could offer more informed advice.
After sending the photos, you requested replacement seed on 5/2 (last Thursday). We entered the replacement order that day and it's due to ship to you today (Monday). That's less than a week from your initial inquiry and your replacement shipment, including the back and forth while Mike tried to assess your situation. I apologize that did not meet your expectations, but as you point out in your post, it is a tremendously busy time of year for us and we make every effort to respond to all of our customers in a timely fashion.
Best of luck with your replacement.
Presiden | American Meadows
50Carrots Chesapeake Ranch Estates-Drum Point, MD (9 reviews) May 3, 2013
American Meadows really got me started into gardening in 2012. Their website is not only good for ordering quality items, but also for planning a garden. You can use the filters to suit your ideas.(sun or shade or flower colors) I especially like to search for certain flower colors and really appreciate this feature. I ordered five types of spring planted lily bulbs which all thrived and bloomed exactly like the picture on the photo tags. I also ordered a phlox David, which, although quite small, still managed to produce an amazing number of stunning white flowers. Everything thrived despite the long hot East Coast summer. In the fall I ordered 188 crocus, tulip, and daffodil bulbs which all are beautifully blooming this spring. I also planted a Colchicum, which quickly produced an amazing number of flowers for a small plant. Everything was packaged and shipped correctly. Excellent customer service.
cathy166 Stamford, CT (Zone 6b) (6 reviews) April 11, 2013
This was my second order with AM. As before they sent an email upon shipping, and the order arrived the next day. Perfect condition and correct. A quick glance at the Oriental lily bulbs, and they are large and fresh. When I placed the order, they emailed it back with my confirmation which helped to refresh my memory and not double order.
My fall order was mostly allium bulbs. They arrived in good order, and they all seem to be coming up. They are all new varieties for me, so I know what to look for.
The reticulated iris bulbs were planted and bloomed exactly as expected.
I ordered this Spring (2013) some seeds and a set of onions. I was at first disappointed because the one packet of seeds was very small (only 5 seeds!) for their organic beans. The website did not list a seed number but even so I thought this was a bit small. I emailed them through Dave's Garden and was very impressed with their promptness in responding. They didn't brush me off and they sent me some extra seeds since the site had not listed the number per packet to expect. (I had also received a very small packet - there should have been more seeds in it.) Overall I was very pleased with their customer service
girlfeia7 Morrisonville, NY (1 review) April 4, 2013
I ordered 1 purple shamrock bulbs(10) on march 11, 2013
as of April 4th and now have had to email them. I have not recived the bulbs. also no email from them staying why this order is taking so long to complete Not happy Company representative comment on April 4, 2013: On Apr 4, 2013 7:48 PM, American Meadows responded with:
I'm sorry for the confusion with your order. I've looked into it and see that you emailed us today at 3:55PM asking about your order status and we replied within an hour.
To elaborate on what we mentioned in the email, our default shipping schedule is based upon historic spring ground temperatures. Because we guarantee all of our products, we ship bulbs and perennials when it's appropriate to immediately plant them in your area. If you visit http://www.greencastonline.com/tools/soiltempmaps.aspx, you will see that as of today, the ground temperatures in your area are still in the mid-30's - much too cold to plant tender bulbs like purple shamrocks.
Our Shipping Information link (found at the bottom of each page on our website) provides further information and you were presented with the scheduled shipping week of April 22nd in the checkout process and again in your order confirmation email. I asked our customer service department to resend you that email for your reference.
If you would like your order earlier, we're certainly happy to send it, but would strongly advise against planting in your area until the end of April.
I apologize if this wasn't clear when you placed your order. Please let me know if there's anything we can do to better rectify the situation.
President | American Meadows
Frank1965 Shreveport, LA (23 reviews) March 27, 2013
I placed an order for a pound of seeds and received it in 5 days- that's pretty good service in my book! Nothing else need be said.