Calling all writers, especially those who wax poetic! If you have a way with words, here's your chance to put pen to paper and try your hand at writing an award-winning piece for us. Find all the details on our contest page.
njarratt London + Italy, United Kingdom (3 reviews) April 28, 2008
Very poor. The order never arrived - the courier company they used apparently lost the order. They then resent using another firm who again never delivered. It took me a total of 6 calls to elicit this information over a period of 2 weeks (when the confirmation of order stated delivery within 2 days) and to chase for the promised refund. Which to date has still not arrived. They don't respond to emails either, forcing me to continually call their 0845 number.
A shame, because they looked good on paper. Tesco own a large percentage of this company now (bulbs sold in Tesco look very similar) so I guess this may explain the poorer levels of customer service than I expected. Would not use again.