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| Feedback History and Summary |
|Negative ||jaredscott |
East Newnan, GA
April 4, 2012
|This company takes your money and runs. I've called emailed all to no avail. I lived only 30 miles from them when i lived in Louisville, KY 9 months ago. Trust me I would have gotten in my car and made a trip down to this "so called" business and had it out with these thieves. NEVER ORDER FROM THIS COMPANY!
|Negative ||BB1210 |
Glen Rock, PA
February 21, 2012
|I ordered 10 blueberry plants from Heartland Blueberries in June of 2011 and scheduled delivery for the first week of October. My credit card was billed immediately and I patiently waited for my delivery. I emailed a week before my scheduled delivery to confirm and did not get a response. October passed and I emailed again...and again...and again. I called the number and left a message on 2 separate occasions. No response. I contact the BBB in Kentucky and they told me that Heartland is NOT BBB accredited contrary to the claim on their website. I filed a complaint and received an email a month later stating the company did not respond to their complaint. This company is a scam. They will take your money and won't return emails or phone calls. DO NOT make the same mistake that I made. Order from a reputable company and don't give these thieves any of your money!
|Negative ||Green165 |
January 27, 2012
|Their web site starts with a lie "We are an BBB accredited... business" (the BBB website specifically states they -with 11 negatives- are NOT accredited) and my experience ends in theft. Where I come from, when you take money from someone you are obligated to give that person a service or product of equal value. If you do not, that is my definition of theft.
Again, they do not answer any phone calls or emails or send you a product. They just take your money and hope you will go away. At least that has been my experience.
And another thing. Making excuses for your own incompetence and then hiding behind the Cross is simply pathetic. I understand that being a Christian does not make you perfect (I am one), but this just wrong. If you cannot run a business, stop taking money from people.
Now off the the BBB, Google, and then the credit card company.
|Negative ||efudd42 |
January 14, 2012
|In July 2011 I contacted Heartland Blueberries inquiring about the availability of Berkley Blueberry bushes for fall delivery by email. Having been told that that was not a problem as well as responses from them regarding other questions I sent an order by mail with a check. On August 1st after inquiring if they had received my order, I received an email informing me that they had and my order was scheduled for fall delivery. I did not receive the plants and tried calling and sending follow-up emails with no response. Since the advertise that they are members of the Better Business Bureau I contacted the Kentucky branch. That was Nov. 7th. I filed a complaint at that time and was also informed that Heartland Blueberries was not registered with the BBB. On Dec. 6th, I was contacted by the Kentucky BBB and informed that they had done as much as they could, but were unable to even make contact with this "company". I had also prepared the ground for these plants and had to fill in the holes before winter and will have to order elsewhere in the Spring. I'm only out $60, but I don't appreciate their carelessness in taking my money without any explanation nor their use of BBB when they aren't members. I have saved their emails as well as the ones from BBB.
|Negative ||WSM |
SINGERS GLEN, VA
December 3, 2011
|DO NOT WASTE YOUR MONEY!!!!! I bought 300 blueberry plants a year ago. They where to be 2 year old plants and sent in the dormant stage. The plants were sent out over a period of about 3 weeks in November,a couple of boxes one day a couple of boxes a few days later,streached out over about a 3 week period. They were planted as they came in. We felt that it was very late in the season to be planting non dormant plants. We tried to contact them to express our concern. Tried phone messeges,emails recieved no reply! Come spring when our other BB plants were putting on leaves these new plants were doing nothing. Eventually we started seeing some new sprouts coming from the base of some the plants. As it turned out these plants had frozen and were starting over as new plants. (I paid for 2year old plants) Out of the 300 plants about 50 did not come up at all! Once again we tried to contact them to no avail. After several attemts I recieved an email stating that they would see what they had in their invetory. That was the last I heard from them! That was back in May! So we are out the extra money we paid for the older plants and the 50 dead plants! DO NOT WASTE YOUR MONEY AND TIME!!!!!!!!!!!!!!!!!
|Negative ||axehandlebill |
November 25, 2011
|I ordered 10, 6 inch pot plants for $60.00 and free shipping, sounded to good to be true and I guess it was.
I emailed them 5 times called 5 times and no response. thank God I used Pay-Pal I will get my money back soon. but I will not order anything from them again...
|Negative ||jimp99 |
September 21, 2011
|I ordered blueberries and respberries from Heartland back in fall of 2010. I recieved the the berry order that fall minus the 6 red raspberries I orderd with no explanation why. I emailed them a few times and finally recieved a explanation that they were back ordered and I would recieve them in the spring with a few extra. That never happened. I email him in May and no answer and again in Sept with still no answer.
Here is the emails.
1st email 11/22/2010 08 :05 My order invoice 0000002995
I Received my order last week. I ordered 14 Sierra, 5 Bonus, 4 Blueray,
but i also ordered 9 total raspberries( 3 each of lantham, heritage and
blackhawk) and only received 3 of the raspberry plants. Only one of the
raspberries were labeled(black) so i don't know what the other two are.
There is no invoice in the package or explanation why the other 6 are not
in the box.
Invoice number on email is 000000xxxx
2nd EMAIL 11/22/2010
I sent this email a couple weeks ago and havent't heard anything yet. My
wife called and sent a message and no reply there either.
Just sending this in case they didnt get to you or got lost.
3rd EMAIL Reply 12/08/20010
Sorry Jim for not responding. The 3 raspberry plants were Blackhawk. The other 2 varieties (6 plants) have been backordered until Spring. We will be shipping those out (plus a couple extra) the 1st part of April.
4th EMAIL 05/13/2011
Any news on the Red Raspberries?
5th EMAIL 09/12/2011
Any news on the back order yet? Its almost been a year since I paid for them.
|Negative ||wyndsurfr |
September 2, 2011
|Posted on September 3, 2011, updated September 3, 2011
pretty much as bad as bad gets.... I ordered 1,000 plants from this dude. yep, 1,000 for a farm startup. Did alot of checking around and felt like they were the best. Their web-site says "grown outdoors on our farm in the heat and cold so the plants are hardy" or something similar. That was the selling point for me. I paid over $1.00 more per plant to go through this company rather than the only other one comparatively priced company (hartman). Figured it would be worth the extra money to get a plant that was grown by a family outdoors on a real farm environment.... The town was about 6 hours away, so I opted to pick them up in person rather than pay for all that shipping and stress on the plants, I could go get them and bring them back quicker than anyone else could.
They wanted a deposit of $800 dollars, ok, I understand so I sent it.... Huge mistake. Came time to get my plants and uh-oh, he sold my plants, but not to worry, he was expecting a shipment to arrive soon... SHIPMENT? I thought they were grown outside by your family on your farm? My plants spent over a week in a UPS tractor trailer because the shipment got messed up, the whole time I'm waiting. At 3 weeks past the time when my plants were due, I was able to come get them. Turns out his "farm" is a bunch of plants in his driveway where he drop-ships out of his garage... Don't believe me? The address is on this site, go look for yourself. The picture on HIS site shows him and his family in front of a huge blueberry operation... Turns out he had only been in the game for a few years, I knew more than he did just from my internet research.
Guess where he gets his shipments from? Hartman blueberries... What's more is I ordered and paid for the 1 year old plants, I got the 6 inch plants from hartman... I paid him $3.50 per plant, he bought them from hartman for much much less, especially since they weren't the 1 year old plants... At this point it was nearly a month past the planting date, so rather than cut my losses and order from hartman I went ahead and paid the remainder of my bill and took my plants home. The good news is almost all survived, no thanks to him since he DIDN'T GROW THEM ON HIS FARM IN THE HEAT/COLD/ BLAH BLAH BLAH....
sorry for the long post, but this man took me for thousands of dollars because I believed his lies and never thought someone would be so blatant of a liar. Don't, I repeat don't ever buy from him... I really wish I had seen this site before hand, it would have been worth the drive to michigan to pick up from hartman myself... Now that said, I called hartman after getting the initial lie from this guy and they had the absolute worst phone manners of any company I've ever spoken to....
yes, I may be bashing this guy, but everything here is fact, not opinion. He was agreeable enough to deal with, was very apologetic and gave me a small refund of $100 dollars since the plants were late. But that does not excuse the outright blatant lies that were told. This guy does NOT own a farm, he drop ships blueberries out of his garage. He did mention working out a lease of a 3 acre tract of land when I was there so he may have that operation going in a few years... Oh yeah, he also mentioned that the reason he no longer had a farm was that he had some overspray of herbicide from a nearby farm that killed all of his plants, that may be true, but the area that I saw that was the only place he could have been doing this on was no larger than a medium size garden.
all of this happened in the spring of 2011, it is now nearing fall, hopefully I can save someone from doing the same thing I did. On the good side, my farm is doing wonderfully, all my hard work paid off, and even though I got ripped off it still turned out ok. My best advice is if you are ordering more than just a couple of plants, NEVER send a deposit, pick the plants up in person even if it means an 18 hour drive, and set your date before the optimum planting date so if something goes wrong you can call someone else.
On September 2nd, 2011, wyndsurfr added the following:
sorry, just happened to look at the internet site again for heartland blueberries... one minor mistake on my part, the picture does not show him and his family in front of a blueberry farm... However it does still state that they are grown there, when they most certainly aren't.
|Negative ||stephs8 |
Yosemite Lakes, CA
August 25, 2011
|I wish I had known about this site before I ordered! I came back from a trip to Oregon with dreams of growing my own blueberries. I ordered 10 bushes from Heartland and thought it was unusual that they said I wouldn't receive my bushes until Nov., but charged my credit card right away. I waited and November came, no bushes. We have to wait for plants to go through the Dept of Ag. here, so I waited until December. I sent emails and tried to call numerous times, no luck. When I tried to do a paypal dispute, they claimed too much time had passed. Convenient. I guess that's why they couldn't be sent until Nov. as that was enough time that I couldn't get my money back. Save your money and find someone local.
|Negative ||jeff4230 |
Marina Del Rey, CA
March 2, 2011
|DO NOT ORDER FROM HEARTLAND BLUEBERRIES you will never receive your shipment. your credit card will be charged the next day, and you will never hear from them again. save your self a headake order from somebody else
|Negative ||andreasiroky |
December 14, 2010
|I placed an order in Feb. 2010 for 4 blueberry bushes for delivery November 6-12, 2010. I was charged immediately for the purchase. I started trying to contact Heartland in late November. I left several voice mail and email messages requesting an update on my order. I live in western PA and had a small window before winter weather set in. I received an email response on December 1st apologizing for the late shipment and stating that I would have the plants that week. It is now December 14th. I never received a shipment notification, the plants never arrived. I have again tried calling and emailing with no response requesting a full refund. I truly try to support the small farmer but I would not recommend doing business with this company. Go to a more reputable supplier. Do Not Order from them Online!
|Neutral ||irma2005 |
May 21, 2010
|Posted on May 21, 2010, updated May 21, 2010
My husband and I have ordered many varieties of blueberries last fall. Three did not survive. We have been asking for replacement for weeks and we have not received any response. However, just weeks before that, when I was inquring about what's the best thing to do with the new plants, he was able to respond right away. That made me think he's got access to computer/email. But when request for replacement was made, I am not getting any feedback. If he does not want to replace them, so be it. I am never gonna order from them again. If he gives me a feedback, the least, I would have felt differently.
We are disappointed.
On May 21st, 2010, irma2005 changed the rating from negative to neutral and added the following:
So, I am giving them a neutral rating, because today, I received an email telling me that I get the replacement. Thanks for that. I think what they needed to improve on is communication. I buy a lot online - almost everything from clothes, to plants, etc. If you sell your products online, you must make sure that you read your emails, orders all the time. It is so easy to become impatient if you are not getting response right away especially when its about a complaint, response, refund, replacement.
|Positive ||George5008 |
May 12, 2010
|Blueberry bushs came in great shape, Iast fall. I was away on a trip; didn't get back for a couple of weeks, they survived in a garage just fine until I potted them in bigger pots. Planted them this spring; look great.
Will definitely buy from this company again.
Keep in mind that ordering plants in the fall keeps you away from the spring rush, which can only add to mistakes by the companies that are out there. Certain plants are easy to to have succes with, when dormant. The price for the blueberries was exceptional, when compared to the size of the plant.
I've got heavy clay soil, and akaline (ph 7.2) at that, but I've excavated out an area, and backfilled with almost 100% peat moss, so will have fun finding out if I can actually grow blueberries here. Also, I treat the water I use to water the blueberries, with an acid, so that I can get the pH of the water down to 5 or below. Will monitor the pH of the soil as well, and add soil sulfur if needed. Wish me luck!
One last thing; I ordered from a couple of companies this spring, Nourse and Indiana Berry, and the quality from supplier was as good as that of Nourse and Indiana Berry. Excellent! The Heartland blueberries came in pots; the Nourse and Indiana Berry plants came bare root. So, the Heartland blueberries are a better deal.
|Positive ||mudpie_mommie |
April 7, 2010
|I ordered 6 blueberry plants of three different southern varieties. I live in Texas and was so pleased to find a company with so many varieties available that are suited to my zone 7 and to the low chilling hours of my area.
I appreciated the automated email system that emailed me as my internet order went through and the email that I got when the plants shipped. Believe me when I say that the other nursery I ordered roses from only a day before your order certainly sent no such automated email and as a result, my communication with them was difficult because I had no order number (thinking of course that everyone used these automated systems--wrong!) The point, though, is that I appreciated the communication I got from the company.
I received the plants within 1 1/2 weeks, and they look really great! I see no reason why they shouldn't take off. I also really appreciate the page of information that you sent along with the plants explaining soil conditions, required ph, spacing, etc. I felt that this page was especially useful for a first time blueberry gardner like I am.
I look forward to doing business with this company in the future AND I have already referred my mother to the company, so that she can make a more informed choice on her very first blueberry purchase. (She was thinking of picking up some plants she had seen at a local discount store, and she knew nothing about the variety or whether it would even grow in the south.)
|Positive ||luxor68 |
December 25, 2009
|I ordered 11 blueberry plants from Heartland (my 1st order) recently. I was impressed with the plants & the packaging as well..I see that some others have had issues, but my experience was a good one.
|Neutral ||amgini |
July 21, 2009
|Avoid dealing with this company. I placed an order and never received the plants. I contacted the seller and he admitted that the order was never shipped but then ignored my requests for a refund. I never got my money back.
On July 23rd, 2009, amgini changed the rating from negative to neutral and added the following:
I'll take back my comment about not getting my money back as I wasn't aware that a refund had been sent to my paypal account, but that was a month and a half after it was promised. All of this could had been avoid had you replied to my emails and let me know what's going on. I am a reasonable person and would understand if you needed time to trace the order.
Company representative comment on July 21, 2009:
On Jul 21, 2009 3:43 PM, Heartland Blueberries responded with:
I may be slow at doing certain things, but a thief I am not. You placed an original order in March of 2008 (invoice #1415), that was shipped in April of 2008. You placed another order in April of 2008 (invoice #1444) for shipment in the Fall of 2008. That order was mistakenly not shipped and I was not notified of that order not being shipped until mid May of 2009. Prior to that you placed another order (invoice #1917) on May 10th of 2009 for a fall 2009 shipment. After we were notified of the misshipment we had to verify through our shipping records which took quite a while to do that since it was over 9 months ago. While investigating the oversight you requested to cancel the last invoice (#1917). That was done and the paypal payment was refunded June 3 2009 (Transaction ID #5TN6674373458104D). Once we also verified the misshipment of #1444 that paypal payment was also refunded on July 15 2009 (Transaction ID #25H00323YM455122K).
I am a Christian man that lives by Christian principles, although I am still human. This is a family owned business and I take care of cuttings, growing, potting, invoices, shipping, etc. I get behind at times it takes a little longer to sort things like this out. What upsets me is that everything was refunded 6 days prior to this posting, but it was still posted stating you never received you money. That sir is simply NOT TRUE.
|Positive ||jjsges1 |
Bonners Ferry, ID
March 14, 2009
|March 10th 2009
When I ordered my blueberries I actually ordered them twice, I called and the error was taken care of......
When I received my blueberries (7 plants) they all look really healthy, have small buds and I was very happy with the size.
I have no reason to believe they will not do well.....
On May 15th, 2009, jjsges1 changed the rating from positive to neutral and added the following:
MY BLUERAY 4 INCH. POTS DIDN'T LEAF OUT BUT THE OTHER 4 WERE FINE....I CALLED AND HE SAID THEY WOULD REPLACE THEM......I AM STILL WAITING TO HEAR BACK WHEN HE WILL REPLACE THEM. I EMAILED HIM BUT NO RESPONSE. BEING SPRING I WILL GIVE HIM TIME TO GET BACK TO ME....
On June 4th, 2009, jjsges1 changed the rating from neutral to positive and added the following:
June 3rd. Heartland emailed April 24 th. that he would replace my dead blueberries... and today I received not 3 but 4 new blueberries packed great with green leaves.......they look good and I want to thank him for following through........seems to be a good company.
|Negative ||RichardO |
December 8, 2008
|I placed an order in early July for delivery in mid-September. One review checked was quite positive. Paid through credit card. The credit card charge was promptly passed in mid-September but no blueberry plants sent. Waited for two weeks - no news, no plants. Sent e-mail - no response. This began a series of phone calls – did get through once to a message of, "Oh, he's in the barn - will call right back". No surprise – no return call to this or any other phone message. Went the email route. Four or five emails sent over the course of two months. Two responses this time. The first informed me, a month later than promised delivery date, that the plants were sent ‘that afternoon’ – quite a coincidence. A few weeks later, still no plants. After I sent another email wondering if this business was really a scam, a second response was sent with the tracking number and an offer for a refund. Offer for the refund and return of the plants was accepted. No surprise when, a few days later, I received a letter from Customs informing me that the paperwork from Heartland Blueberries was incomplete and the plants were being refused entry into Canada. This, in spite of the claim on their website that they ship cross-continent.
So here it is, mid-December, a few emails later enquiring about the refund, with no response, no refund and no contact with this so-called ‘business’.
Question – how is this business able to operate and advertise with such poor customer relations and an apparent lack of business ethics? Their website is, in my experience, very misleading. I wonder if that positive review was from a relative or friend. The only thing that did seem to happen in a timely manner was the passing of the credit card charge. I suppose the expression “Buyer beware” applies here. Thank goodness it was only a hundred dollar order and not a much larger order. In spite of everything, is I remain optimistic this business will be concluded honorably – hope my optimism will not be misplaced
On December 9th, 2008, RichardO added the following:
Glad to see a response was so prompt. Just a couple of clarifications:
On the Heartland homepage it states, "In 2008 we have shipped plants to 48 U.S. states and Canada. No order is too big or too small.
On the Order page it states, "We currently do not ship international orders, but we have contacts that do. Please call or email us and we will help you in any way that we can."
A bit confusing - which is it? Perhaps you need to remove that comment from your home page.
Furthermore - if you do not ship to Canada, why accept the order in the first place? Secondly, my experience has been that calling or emailing has not seemed to elicit a timely response.
Glad to hear a refund is on the way though it is approaching that "up to a month" delay which was mentioned. Again, a followup email indicating this action was being taken could have avoided difficulties.
On December 12th, 2008, RichardO added the following:
Well - "guarded optimism" still exists. Heartland Blueberries came through and the refund was posted to my Visa account. Thank you for that. It's unfortunate it had to get to the level of a public forum before it was resolved. Thank you to Dave's Garden for providing such a forum. A lesson learned from this experience: Communication is key.
Company representative comment on December 8, 2008:
On Dec 8, 2008 5:52 PM, Heartland Blueberries added:
The website states that I DO NOT ship international orders. I try to accomodate occasional small orders to Canada and the few that I have sent have not had any issues. This issue was the first. This transaction is why I DO NOT and now WILL NOT deal with international orders.
Your credit card was refunded as I promised. I can take up to 30 days for a refund to post to your account.
|Negative ||yetid |
Santa Barbara, CA
August 2, 2008
|My main complaint about HEARTLAND BLUEBERRIES is that they do not respond to my emails, all of which have been
positive, pleasant and non complaining.
I bought 8 blueberry plants from
HEARTLAND BLUEBERRIES, all different varieties.
Well packed, small, but good price. 1 was very runty, no roots
to speak of, and I didn't expect it to live(it didn't). 5 of the plants did very well, 2 others were a little runty. All were planted in a proven blueberry mix. Many blueberry plants from various other vendors all thrived in it.
I contacted HEARTLAND BLUEBERRIES(email) about
replacing some of the plants and offered to pay for them.
They agreed to that and said they would send them "now".
I never got them.
I sent them 4 emails( from 3 weeks to 3 months later) asking
them what the status of the order was but never got a reply.
Finally I asked them to please cancel the order(credit card with order #) and confirm. Never got a reply.
Perhaps there is a good explanation ?
My advice : unless you're very poor or are buying a large quantity of blueberries, go elsewhere. HEARTLANDS are the smallest I've seen. The ones I got from Bay Laurel were giant in comparison, probably a much better value.
On August 4th, 2008, yetid added the following:
I'm not saying any of this is a big deal, just trying to relate my experiences. As Heartland said : "even though you sent several I missed them".
Heartland did not explain about heat, said "will ship now."
I still have the email. Never saw any apology, but thank you.
No July 19 email about 1/2 price, I was watching and I hardly get any emails. Heartland must have me confused with someone else or...
One reply to any of my four emails(over 3 months) and I would never have been motivated to saddle someone with negative feedback over something so trivial. Dave's Garden was my last recourse and I"ll say it worked. Heartland does have a great variety selection and I hope they thrive and get some positive feedback.
What I said in my original post still stands. Believe me or not.
I will not be responding on this subject any more.
THANKS TO DAVE'S GARDEN !
Company representative comment on August 2, 2008:
On Aug 2, 2008 6:35 AM, Heartland Blueberries added:
During the offseason I get 5-10 emails a day. During the shipping season I get 15-20 per day. Even though you sent several I missed them. I apologized to you for the oversight on my part. I thought all the orders had been shipped. I also explained that I could not ship the plants now, because of the heat. On July 19th, I offered to ship the plants this Fall at 1/2 price, but you never responded. I am sorry you have had a bad experience.
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