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| Company Comment, posted on July 9, 2009: |
We specialize in Rare, Weeping, Dwarf, Miniature and Unique Japanese Maples, Conifers, and Ginkgo are our staples. We are also adding products for Bonsai, Fairy Gardening and our own line of Organic Soils, Mulches, and Fertilizers. Products are updated weekly so check back often, we have many hard to find specimens.
| Feedback History and Summary |
|Negative ||Fishman1 |
May 16, 2013
|Posted on May 16, 2013, updated May 16, 2013
Ordered a conifer and the stock automatically dropped to no longer available,so he has one of each plant.Not good odds to get a nice one,also seems to be distracted with other things rather than tending to business(the landscaping in his name is a tip off)tends to be out of town when packages need to be delivered.Refunds are not a problem however as it seems this is easier than filling an order.
On May 16th, 2013, Fishman1 added the following:
Excuses are easy to make.Making happy customers seems to be a little more difficult.I care not about being second to your tree delivery......
Company representative comment on May 16, 2013:
On May 16, 2013 5:59 AM, Kigi Nursery responded with:
Actually on most varieties we carry between 10-100 at any given time. We don't start doing landscape jobs until shipping slows down in June, we left town to deliver a large order of trees. Please do not order unless you are willing to wait for us to ship an order when it is best for the plants to survive the shock. When our trees are pushing new spring growth is not a good time to ship and you may have to wait a couple weeks. As stated above we would rather refund than deal with impatience.
|Positive ||RonMarie |
Baxter Estates, NY
April 17, 2013
|i live in long island near the bay. Sandy destroyed our plants with salt water not from the bay but from the ocean outside the bay. There are no weeping white pine trees available in Long Island I had to look elsewhere for the plant. After an extensive look for months I found Kigi Nursery I spoke with Justin who promised me a healthy plant. The plant price was very reasonable. He said as with all plants the older and more established the plant the healthier it will be, he also told me that if I had a problem he would resolve the problem immediately. I felt so comfortable with him and the tree that I am buying. I am grateful and looking forward to my tree!!!! I should be getting it next week!!!
|Positive ||BlackDogKurt |
April 17, 2013
|I ordered a weeping white spruce from Kigi Nursery this spring, and it arrived just as expected and seems to doing fine so far.
|Positive ||spoogedog |
March 22, 2013
|I just ordered four Cedars of Lebanon trees from Kigi and am very impressed by the whole order and mailing process. Once I placed my order, I received a confirmation email and several follow-up emails that my order was shipped and an estimated arrival date.
The trees were in perfect condition, looking very healthy and vibrant. Most of all, the shipping rate was reasonable, something that is very difficult to find from nurseries near and far from my home state.
I am an avid miniature gardener, always looking for plants and trees for them. Kigi will be on my list for future orders.
|Positive ||Frank1965 |
September 24, 2012
|I ordered two cedars and two dwarf norway spruces. They arrived very quickly and were in exceptional condition even in the heat. Root systems were healthy and not too rootbound at all. Roots are very important and sometimes when mail ordering you can receive very matted roots. These were just right. They seem to be very robust.
|Positive ||Lane3 |
September 15, 2012
|Posted on September 10, 2012, updated September 15, 2012
I Ordered a Japanese maple. I could tell from the emails from Kigi
That my status had been changed. I am not sure what that meant but I can guess from the status of the plant sent to me. The plan had four leaves on it and those leaves were half dead. When I complained, I was told to ship the plant back. there was no explanation or apology and don't forget I have to pay for shipping, I spent eight dollars for nothing. I am 52 years old and have never received a bad plant in the mail before or complained about a merchant before
On September 15th, 2012, Lane3 changed the rating from negative to positive and added the following:
Kigi was cooperative and will send me a new plant. Most of this was my
Fault as I did not communicAte well. Once I did, kigi was great
|Negative ||marymyers |
Poulsbo, WA (Zone 8b)
June 19, 2012
|Be very aware! I wish I would have read some of these reviews before ordering from Kigi Nursery in Kelso, Washington. On May 31 I ordered 10, 2-3 year grafted maples from Kigi. I used a credit card and they charged my card the next day or so. On June 16, I received 5 little trees and on June 18, I recieved 4. Only 9 of the 10 I ordered. I paid $39.99 for three of the maples that were (supposed to be) 3 year grafts. The other 7 were supposed to be 2 year grafts. I was informed a few days before delivery, after I emailed them to see when the delivery would be sent, that they did not have the some of the maples I ordered and that they would make substitutions, I sent them some suggestions, which they filled. None of the little, and I mean little) trees were three year grafts. They did refund $59.00 for the tree they did not send and for additional cost for the three year grafts that were not sent. They refused to allow me to return the order. Be certain that you can find much better places to order your maples online. Before ordering, you can check the size of these maples on by looking at the Scolopendrifolium or Winter Flame on my blog (Mary's Maples)
Company representative comment on June 19, 2012:
On Jun 19, 2012 1:49 PM, Kigi Nursery responded with:
We made an honest mistake by short shipping 1 tree off the order, and refunded the tree along with the complaint of small trees. I explained to Mary that we grow all of our stock outside of the greenhouse environment and using slow release organic fertilizers, we will have smaller plants than other nurseries. Our stock is grown to be bonsai ready material and hardened off for clean shipping. Please don't order from us if you are looking for greenhouse pushed, chemical treated trees that are half their mature size in 3-4 years. I don't know why so many have been duked into thinking this is industry standard? We like to think we offer a true 1year 2year 3year... grafted material.
It just irritates me that we go the extra mile to provide the customer a quality product, just to be blown up on review boards for our honest growing practices.
|Negative ||paris_metro |
May 23, 2012
|All the poor review are true for Kigi Nursery… despite what I read, I thought I’d give them the opportunity to earn my business. Well, I placed an order on their website but didn’t receive confirmation that the order went through. A waited a few days, giving the nursery a chance to confirm that they’d be filling my order… I would have called but there is no phone number on the website (this should have been a sign). I placed the same order again – this time I received an email confirming that my order went through. Even though I didn’t receive any sort of shipping confirmation (would have been nice so I could make sure someone was home), my trees arrived a couple of weeks later. The product was dried out but, for the most part, looked good. A few days later, I received the same order again… I checked my bank account and Kigi had charged my account again. I sent the Nursery an email (again, no phone number) and received an answer that they wondered why the same order was placed twice (they could have called) and that they’d refund one of the orders less all shipping costs ($20 total on a $60 order). Kigi recommended that I just keep the duplicate order stating that it probably isn’t worth shipping back. Too many professional online nurseries to give you my business Kigi… Sorry!
Company representative comment on May 23, 2012:
On May 23, 2012 2:59 PM, Kigi Nursery responded with:
Customer ordered twice under two different names....yes if we had a large staff and charging you the customer all the overhead you are requesting from us... we offered you a return under our policy...sorry but we won't eat all the shipping charges because of your mistake.
|Neutral ||Hempster |
May 18, 2012
|I ordered a Abies koreana ' Silberlocke ' Korean Fir (2year).
While it arrived in 7 days of ordering, and looks quite viable. The tree does not look like a 2 year old graft, looks more like the 1 year old ones. Tiny compared to the pics they have as a reference to what you might get. The rootstock is 4", the scion is 10". Plus, the scion is almost at a 90 degree angle, so it's like the tree is being blown by a 50mph wind. Not to mention the branches are all twisted.
It's in the ground, so I have no idea what they might want me to do with it. I might be out another $10.00 shipping this back, if so, it will be more pricey than I wanted. Let's see what/if they do anything about this.
I'm giving a neutral for now.
|Positive ||sinkevito |
Auburndale, FL (Zone 9a)
August 1, 2010
|I just received my Picea pungens ' The Blues ' Weeping Colorado Spruce 1gal. I never ordered plants mailorder before and was uncertain of what to expect. The box came and before I opened it I imagined the worst - a small dead looking tree, but to my great surprise it was a very healthy looking plant with no dead or brown spots whatsoever and the size was just as described. Beautiful!
I am going to upload a picture of it under the plant heading.
|Positive ||LThomp |
September 1, 2009
|Being a collector of unusual conifers, I ordered two young trees from Kigi Nursery in January, 2009; an Abies Koreana Silberlocke and a Tsuga Canadensis New Gold. They arrived in less than 6 days. I thought the packaging was inadequate, but the plants were unharmed and healthy. They were of expected size. It's now seven months later and the young trees are thriving and have doubled in size. Because this company stocks young unusual conifers at an affordable price, I have ordered another rare conifer from them, a Cedrus Atlantica Aurea. These trees will take years to grow full size, but I find enjoyment in watching them grow.
|Negative ||Knvsmom |
May 9, 2009
| This site offers many unique and difficult to find trees. The site is fairly easy to use, although it didn't like any other browser beside IE.
My daughter ordered me a Japanese Maple. The price was reasonable and the shipping was comparable to other companies. I received my small bare root sapling within a week of the order being placed. It arrived in fairly good shape. I did notice that some of the leaves had some black curling edges on the ends though. I hope that is just a result of being in a dark box in transit?
The reason for a neutral rating is that there was NO care or planting instructions included with my order. This is my first attempt at growing a J M. I know I can search online for basics, but it would have been nice to have communication from the seller so I'd know if the black curling on some leaves was normal, do I need to let it acclimate first, what kind of soil does it prefer, any special planting instructions, etc? I will do some research though and hope I give my little tree a good start.
On May 22nd, 2009, Knvsmom changed the rating from neutral to negative and added the following:
The Japanese Maple I ordered didn't make it. Since there was no instructions with it as far as what is normal during transit, care, or planting, I'm left to assume that the black curled up leaves were the sign of a dying plant? I have emailed Kigi with no response back so I am changing my rating to a negative for bad customer service from start to end. Buyer beware, you get what you pay for!
|Positive ||JonnyB |
East Taunton, MA
December 7, 2008
|I ordered several items from Kigi and they arrived timely well-packaged and exactly as described.
|Negative ||Herman_Neutics |
October 5, 2008
|I was browsing Japanese Maples on Ebay and saw a few beauties that were really familiar. They were mine! Bamboo Trader aka Kigi Nursery swiped my pics of 'Utsu semi','Okushimo' and AS 'Palmatifolium' from UBC. Had they sent a message requesting permission or a nice tree I probably would have had no beef. Since they copied them and did not respond to my diplomatically worded messages I have a negative view of this vendor. #1- Clearly the plant they are selling is not the plant pictured, #2-Ignoring my message and not acknowledging the source of the pic suggests a slimy character.
Wondered how others would feel. There are lots of excellent pics on Dave's. No doubt many have been pilfered. Would you be flattered or pissed?
I contacted ebay but the response was the typical, flaccid, canned nonsense they are known for.
Company representative comment on October 7, 2008:
On Oct 7, 2008 12:44 AM, Kigi Nursery added:
This is the first I have heard of this. My website designer told me he has been gathering product photos from opt-in sources. I will work on getting these pictures changed right away. That is unless you will let us use them?
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