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| Feedback History and Summary |
|Negative ||CltGardener |
December 19, 2012
|Ordered 2 pecan trees at tytyga.com in October for the surprisingly low price of $30/tree+ shipping on a pretty large tree. Called back in November to see when it would ship and was told it would be in 6-8 weeks when they went dormant. Emailed in December and got the response that they had lost all pre-thanksgiving orders due to a computer problem, and the only option for me was to reorder. Pricing on same trees now is 6x the original! I had a record of my confirmation from October so I emailed it and asked if they would honor the pricing. They wouldn't, but were gracious enough to tell me that I could get that price again after this year's shipping season was over..... Since then I have read several other comments with similar or worse stories. This place is a scam.
|Negative ||smurfwv |
Cabin Creek, WV (Zone 6a)
August 23, 2012
|People, please note that Ty ty nursery has at least 40 different names which they go by, here's the ones I know of:
Blackberry Plant Nursery, African Amaryllis Bulb Nursery
Apple Tree Nursery, Bunch and Seedless Grape Vine Nursery, Pecan Tree Nursery, Walnut Tree Nursery,
Aaron's Bulb Farm, Aaron's Amaryllis & Canna Bulb Farm Nursery, Arron's Flower, Tree, and Shrub Nursery, Arron's Nursery, Aaron's Bamboo Nursery, Aaron's Daffodil Nursery
Aaron's Leucojum, Tuberose, and Eucomis Nursery, Aaron's Allium Nursery, Aaron's Clivia Nursery, Aaron's Agapanthus Nursery, Aaron's Elephant Ear Nursery, Aaron's Ariod Nursery, Aaron's Iris Nursery, Aaron's Ginger Lily Nursery,
Aaron's Hymenocallis Nursery, Aaron's Crinum Lily Nursery,
Aaron's Banana Tree Nursery, Aaron's Perennial Nursery,
Aaron's Fruit tree Nursery, Aaron's Apple Tree Nursery,
Aaron's Blackberry Nursery, Aarons Blueberry Nursery, Aaron's Fig Tree Nursery, Aaron's Grape Vine Nursery, Aaron's Pecan Tree Nursery, Aaron's Peach Tree Nursery,
Aaron's Persimmon Tree Nursery, Aaron's Plum Tree Nursery, Aaron's Citrus Tree Nursery, Aaron's Pear Tree Nursery.
|Negative ||JoeLong |
Saint Simons, GA
July 11, 2012
|I ordered two trees from Aaron's. One did not grow. When I called the company I was told I needed the original shipping label to file a claim. I told them I did not have the label and I asked if they could send me a copy. NO. I told them I could send a copy of my credit card statement which lists this purchase as proof of my purchase. NO. I think Aaron's does everything it can to not honor their warranty.
Even if I had the label, I had to ship the entire tree, in tact, to Aaron's to get a replacement which I figure that boxing and shipping the tree would be about equal to the cost of the replacement tree.
When I placed my order, the man I talked to told me that all Aaron's tree were guaranteed. He certainly did not tell me how difficult it was to file a claim.
|Negative ||eadrian |
May 26, 2012
|I purchased a red dogwood from AArons trees. The tree looked dead when I received it. When I called thry said give it a few weeks. When I called back they said I didn't know how to plant it. I asked for a refund of my $69.75 and they said "no way: Don't buy any of their products!!!!
|Negative ||bennym56 |
April 29, 2012
|Buyers beware !!! Paid $75 in March for a Japanese magnolia tree which arrived DOA, small buds on tree dried up & dead & tried reviving to no effect. Per their replacement policy, you pay an extra $20 to get a replacement sometime this fall 6-9 months later which they probably hope you forget it about by then. Keep getting a run around when trying to talk to a Rep !!
So if I keep trying to get a replacement, it'll end up costing me $75+$20= $95 +$20 cost of sending back the dead tree = $115. Buy from a reliable nursery that a has FREE replacement policy !!!
|Negative ||Picollini |
April 16, 2012
| Don't buy from them, you'll be sorry like I am. I bought two trees in the Spring of '11 and they both died. I sent them back as instructed and after many, many phone calls and a real run around (The Returns guy isn't here. Call back later, we're very busy right now) I've written off my $100 purchase.
|Positive ||wordspeak |
April 4, 2012
|I bought scuppernog grapes from TyTy Nursery twice in 5 years and was pleased with what I received and the price. This year I ordered blueberries and pecan trees from Aarons Nursery which I understand is the same company just under a different name. The pecans were rather small and I haven't had time to see how well they will do but the blueberries were larger than expected and all are doing well.
|Negative ||AllenG |
June 19, 2011
|I ordered 5 trees from the nursery, Three(1Apricot &2 pomegranets) arrived in good shape and leafed out within a couple of weeks. The two that didn't were the Persimmon trees and when I called them I was told that they did not leaf out till May, yet our Home Depot had the same variety fully leafed out in early April. I should have read their return disclosure more carefully because they make extremly expensive and difficult to return a product. This time shame on me -but I won't ever order from them again.
|Positive ||Patches36618 |
March 31, 2011
|I placed my order March 22, and I received it today in excellent shape. I will order again.
|Positive ||memaw3 |
January 21, 2011
|I have ordered orchard stock from several companies in the past. Some good and some bad but year before last I discovered Aaron's Nursery on line. We were in the process of redoing our orchards and I ordered a rather large amount of trees from him. All of the trees arrived in excellent condition. The plants were beautiful. Last year the trees were loaded with fruit. I have only lost one tree from them and I can't say that it was the fault of the nursery. The prices are very very reasonable and I am in the process of expanning my orchard and about to send him another big order. I have highly recommended him to seveal of my friends are doing the same thing.
|Negative ||Roseann55 |
December 17, 2010
|I ordered blueberry bushes from Arron's in the fall of 2010.Then I called the next day to add some fig trees. My order had met the shipping requirements and wasn't due to be shipped for 2 weeks so they confirmed they could do this for me without an extra shipping charge. I did receive the blueberry stock at the designated time but no fig trees. When I called back they couldn't find any informatiion on the fig tree transaction (they didn't charge me for the fig trees) so I had to order again and they wouldn't waive the shipping costs even though it was their mistake so I had to place a minimum order again. I was assured they would ship in 2 weeks. That was at the end of Nov., I haven't received my order yet or a courtesy phone call explaining why. I'm not out any money but I sure won't do business with them again.
|Negative ||bernie526 |
Kennett Square, PA
August 19, 2009
|I ordered from Aaron's Nursery last spring (2008), and they didn't ship until November. I ordered a pomegranate, a lemon tree, a grape vine, a fig tree, and one other tree (can't remember). Everything except the fig tree is dead.
|Negative ||RetiredArkansas |
June 23, 2009
|I ordered from these guys but under their other name TyTy Nursery.
What was shipped was not what I ordered
One plant not shipped but they charged me of course.
All were bare root and two REALLY looked old and dried out.
NONE looked to be 3 year old fruiting bushes, more like one year.
Would not return my calls or faxes.
As of now, only two plants are growing (not great but they are still alive). They are no where near 3 years old in my experience. The two dired up ones are DEAD and were dead when they shipped them in my opinion.
VERY UNHAPPY. I've filed complaints with the Georgia office of Consumer Affairs.
AVOID THIS COMPANY
|Negative ||EPHG |
Milltown, NJ (Zone 6a)
May 27, 2009
|I ordered three crape myrtles of the larger size and three of the smaller size. Of course, I paid more for the taller size. When the package arrives, they were all the same size. They came bare root but it looked like they were pulled out of the ground and not dug out. Of the 6 only two have taken. I read the guarantee and what a rip off. If you plant the trees, you void the guarantee. This is a catch 22, how will you know if the trees are viable if you don't plant them? But if you plant them you void the warrantee.
I should have checked with Dave before I bought.
TOTAL RIP OFF. DON'T BUY FROM THEM.
|Neutral ||truthfinder |
Berlin, GA (Zone 8b)
May 19, 2009
|As an employee of Willis Orchard Co., I only write to make one very important and very strong clearification. Aaron's / Ty Ty Nursery have nothing, 100% nothing, to do with Willis Orchard Co. or Paradise Palm Co. The only thing they share is the State in which they reside. I know for a fact that the sole owner of Aaron's/TyTy hates them with a passion and tried his best to sue them out of business, but failed.
Also, Aaron's and TyTy are the same company in that they operate as one. Sell the same product from the same location by the same employees that work for the same owner. The companies compete with each other to capture your purchase but if you buy from one then you serve the other. However, Willis Orchard Co. and Paradise Palm Co. are not the same because they are two different web-entities that sell diffent products. They have the same owner but one site sells fruit trees and the other site sells palm trees, and they are not trying to hide this fact.
To anyone that would like further explaination or proof that there is no ties between us and Aaron's/TyTy, please do not hesitate to call our office and ask to speak to Shannon.
|Negative ||bejay |
May 11, 2009
|On October 28, 2008 I ordered a Cherry Laurel Tree. I ordered the 7-8 foot tree which cost considerably more than the 6-7 foot tree. We already have a Cherry Laurel in our yard and wanted one to plant on the other side of the driveway. Well, we received the tree and were shocked that they would even send us such a pitiful tree. It wasn't even 6' tall, barely any roots (and not gelled to protect them) and a few little leaves that were droopy and looked near death already. Well, we went ahead and planted it but here it is May and there is absolutely no noticeable indication of buds or growth of any kind. I'm going to be out $99.75 because their process for returning a dead tree is ridiculous! I admit I was aware of the return policy, but had no reason to believe we wouldn't have a flourishing tree by now. We were thinking of cutting up the tree and sending it in a little box back to Aaron's Nursery but we don't want to spend another dime on it. This tree was doomed from the beginning and just want to say "buyer beware". Our other tree has been growing beautifully and is about 8 ft. tall, very full with lovely white blossoms in the Spring. Learned our lesson about buying trees online. Never, ever again!
On May 11th, 2009, bejay added the following:
Additionally, they tell you to inspect the package you receive from UPS or Fed Ex and refuse the order if it is not in good condition. Around here, those companies just drop off the package and don't wait for you to inspect it. If they had me sign for it, you can bet I would have inspected it before accepting delivery and would have rejected it and sent it back to Aaron's.
|Negative ||turtlefuns |
April 30, 2009
|customer service is HORRIBLE - these people have no skills whatsoever and i don't even have the plant yet. I ordered the wrong plant and tried to cancel the order about 10 minutes after i placed it. I emailed through google check out and received NO response. The next day I called to confirm the cancellation and was rudely told that they do not accept cancellations and that i would just have to wait for them to ship whenever they got to it. THESE ARE HORRIBLE PEOPLE - STAY AWAY. more to come when plant arrives.
On May 22nd, 2009, turtlefuns added the following:
SO AFTER WAITING A MONTH, I STILL HAVEN'T HEARD FROM THEM. I'VE SENT SEVERAL EMAILS AND LEFT SEVERAL MESSAGES - BASICALLY THEY'VE STOLEN $300 FROM ME - I'M FILING A SMALL CLAIMS SUIT AGAINST THEM, CONTACTI NG THE GEORGIA BBB, ATTY GENERAL AND I'M RUNNING A FULL PAGE AD IN THE LOCAL PAPER. THIS SHOULD RUN NEXT WEEKEND SO TAKE A LOOK. THIEVES ONE AND ALL!
|Negative ||Nera_Kay |
April 23, 2009
|Ah, TyTy. That explains the ultra-weird advert photos! Apricots meet soft core porn. Lol. I ordered an apricot that was lopped off at the trunk, an apple that had a broken branch, six blackberries that they couldn't tell me the variety of and actually sent me seven, three of which are dead, and two hazelnuts, they sent me three and only one is a decent tree, the others are dead except for the suckers they're sending out at the bottom. Ordered online. Customer service was not rude but not helpful, either, and they shipped my order to the wrong address so everything sat out on an unoccupied porch for an extra week. Bleh, not ordering from here again.
|Negative ||bthyme |
Buena Vista, VA
April 20, 2009
|I wish I had checked the Watchdog before ordering--the negative comments I see now are true. When I ordered (by telephone) I made it clear that I would be away the last two weeks of April and needed to have the trees in the ground before I left. They had no problem with that. When they didn't come, I called to cancel the order and was hung up on twice by a very rude man. I asked him if he had ever heard of the Garden Watchdog and he hadn't; so I emailed him from this site and recommended he check out the comments. By the way, they will only check on the status of an order at 4PM, when, of course, you keep getting a busy signal.
On April 21st, 2009, bthyme added the following:
There seems to be a maze of pseudonyms for this operation. The charge to my credit card for a purchase of fruit trees from Aaron's was by Willis Orchid Paradise--which seems to be Willis Orchard Company--which is affiliated with Paradise Palm Co. So we have at least five different names: Aaron's, Ty Ty, Willis Orchard Co, Willis Orchid Paradise and Paradise Palms.
|Negative ||smoky7 |
Great Falls, SC
April 12, 2009
|I bought approximately $3000.00 worth of fruit trees from TY TY aka AArons and 80% was not even what I ordered.They told me that they would replace the trees if I would pay an outrageous shipping price.I decided to cut my costs. They were very rude and actually hung up the phone on me several times. I would rather have a field of weeds than deal with them again.
|Negative ||malakai |
February 5, 2009
|Last year, we were going to buy about $300 worth of fruit trees and a couple flowering trees from this place. We made a list of each and every tree and size and then gave them a call to place our order.
On their website at the time, they claimed that some of the trees were just now in or ready to sell, including several quince trees, but when we called, they didn't have any quince trees in stock. When we started listing other trees we wanted to order from them, the person on the phone said they didn't have any of the trees we had listed so far, despite it being in the early winter shipping season.
We got about halfway through the list of items we wanted to order from their website, and they just hung up on us. No one was rude to these people, despite them not having what we had wanted. I don't know if this company is just a drop shipper or what, but this isn't how you treat potential customers, even if you don't have any stock.
|Neutral ||chunx |
San Diego, CA
November 30, 2008
|Yes, this is TyTy Nursery. Here is the information that is from the public records per their FAX number:
Aristotle Willis Cowork
4723 Us Highway 82 W
Ty Ty, GA 31795-3032
On November 30th, 2008, chunx added the following:
Everyting on their web pages is exactly the same as TyTy's. Buyer beware!
|Neutral ||ga_junkman |
November 30, 2008
|Went to order a quince from this nursery and unpleasantly surprised to find the following caption under the photo:
"Fresh Smyrna quince fruit is sold at the local market, after having been harvested from the Quince Trees. Buy yours from Ty Ty today!"
Given my past experience with Ty Ty, I'm suspicious this is the same group with just a new name.
|Positive ||bro_Rob |
Woodstock, VA (Zone 6a)
September 24, 2008
|Very positive. Ordered 6 [stock is bare-root] varieties of fig, two of each variety. Stock received has done VERY well in a short time, NO problems. Based upon our experience so far, we give them a very strong positive recommendation. Have placed a second order for Fall 2008.
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