I ordered a variety of native grasses, flowers and shrubs of their 4 and 10" plugs in August. They were clearanced at an amazing price, and despite the heat most of the order looked happy after arriving via ground shipment. I let them know some of the types of plants didn't look so good, and they were pleasant and extremely quick to set up a replacement shipment (no extra charges); I received beautiful replacement plants at a time convenient to me almost a month later. Also, they have a nice website full of info. Great family business with super plant materials.