chicksrock Wisconsin Rapids, WI (1 review) September 2, 2015
I have placed two orders with Purely Poultry and have a had a great experience with this company! Their staff is so friendly and knowledgeable (you can't find that everywhere these days!) I first ordered calls ducks in April--the order came to me packaged very well and I had happy and healthy ducklings! I have had them for several months and they are great quality. A few weeks ago I ordered 60 Cornish Cross--no loss and I received two extra. I have ordered meat birds from other locations and have always had some loss in the first few weeks. The chicks are 3 weeks old today and I haven't had a single loss! I am very happy with this Purely Poultry and plan on ordering again soon!Company representative comment on November 18, 2015: On Nov 18, 2015 10:53 AM, Purely Poultry responded with:
Thank you for the review! We are always glad to see returning customers and hear that things are going smoothly!
First time ordering chicks through the mail...Not a good experience at all, initially made order for 15 chicks multiple types. This was changed multiple times which I get its hard to have an assortment hatch at same time. Then when my order of (15 chicks) arrived all it had in box was quantity of 12 chicks and one of the 12 was already dead and another appeared to be on its last leg and died the next day now leaving my total order at 10 chicks of primarily a chicken I wasn't too excited to get in the first place and have now had another chick die today tuesday now leaving me with 9 chicks...The label inside the box was labeled for 16 chicks and marked by hand but only received 12 one dead on arrival and lost 2 since then...Was only rebated for what I didn't receive and the dead chick....How can you change multiple times and then ship an order short, no regards to customers plans..what a disaster! Company representative comment on November 18, 2015: On Nov 18, 2015 10:52 AM, Purely Poultry responded with:
We are always sorry to hear about dead chicks. Unfortunately it sounds like your experience with us was not a typical one. As I am sure you are aware, our business is a seasonal one, and availability tends to change drastically October through December. We try to mitigate this reality for our customers but sometimes availability forces us to change shipping dates or offer substitutions. We are sorry that you had an atypical experience ordering through us. Dead chicks and unhappy customers are never what we want!
They seem nice enough. However, they are not a hatchery, breeding farm, nor do they as a business have chickens at all. When i asked about this on Facebook my post was deleted. When I called i could not get a straight answer. I am very disappointed that people would flip animals/livestock for a quick buck. After research, It is my understanding they dropship all of their sales, get the wholesale discounts from ideal poultry and cackle hatchery and mark them up even higher than those suppliers... it maybe the nature of the business, but it just seems dirty to me.So with good conscience i could not order from them nor support them.Company representative comment on November 18, 2015: On Nov 18, 2015 10:35 AM, Purely Poultry responded with:
We are sorry to hear that you feel this way. Our goal has always been to supply our customers with the widest possible range of quality poultry options all in one convenient website. There is no way that a single hatchery would be able to offer the breadth and quality that we carry. Many of our suppliers are individuals, not large hatcheries, who would receive a far smaller volume of business without a relationship with us. We certainly understand and respect your concerns and we want to assure you that the Purely Poultry Family is of and from the poultry industry. As such, we care a great deal about the birds we supply and the people we supply them to.
I was a little worried about ordering from this hatchery, just because of the lack of information about them, I came upon them by chance when looking for a company that sold Sebastapol geese in pairs. Decided to give them a shot and I'm glad to say that they pulled through! I recieved my two little babies yesteray morning as notified.
I'm very please with my experience with this company.Company representative comment on November 18, 2015: On Nov 18, 2015 10:23 AM, Purely Poultry responded with:
We are so pleased that we could pull through for you! We hope you've enjoyed your geese and we appreciate your endorsement!
Holyhatty North Branford, CT (2 reviews) October 22, 2011
I really like this hatchery alot. I made a oreder for 5 chicks last year (they gave me 2 extra), and I had not deaths they were all healthy even at 1 year old. Only thing I dislike is that there "rare brown egg layer" chicks, (most breeds) are always sold out, wish they wernt sold out alot.Company representative comment on November 18, 2015: On Nov 18, 2015 10:21 AM, Purely Poultry responded with:
Thanks for your feedback! We are happy to hear that you enjoyed ordering from us. Since 2011 we've made great strides in our product availability. As I am sure you are aware, our business is a seasonal one. So while our availabilities may be sparse in October, November, and the beginning of December, we start pre ordering for spring chicks in December and January. Keep checking back! We are working on 2016 availability now.
I ordered my first batch of chicks from Purely Poultry and received them back in March of this year. Although the process didn't go as smoothly as I would have liked, the customer service cannot be topped. My original order was for several quite rare and hard to get breeds, and the company could not fulfill the order. They notified me right away that they were having egg production problems, and offered me my money back, no problem. I decided to keep my order and went with several other breeds instead. I spoke directly with the company owner, who listened to what my goals were and recommended several breeds. Now, months later, I am happy with his suggestions, and the young chickens are doing well.
I did have one entire selection die within days of receiving them, and got my money back for them without question. I have to put some of the blame on the time of year - it was very cold (March) for shipping chicks, and I think the one breed was too delicate for their trip. One nice touch - each group of chicks had nutritional gel provided by the hatchery to help them during the shipping. This seems to be standard practice for this company, and it is a boon for the tiny chicks during a very stressful time. I would be comfortable purchasing from this company again.Company representative comment on November 18, 2015: On Nov 18, 2015 10:16 AM, Purely Poultry responded with:
Thank you so much for your order and your endorsement! We've grown up quite a bit since 2011 but our customer service philosophy hasn't changed. We hope we will have an opportunity to fill an order for you again!