Brisbaneanne wrote to say that she ordered worms, received healthy worms that were packed well, and the ONLY problem she had was that her worms were not shipped from San Jose (A completely baseless assumption on her part).
I was given a neutral rating by this customer, and after sending her an email (Nothing wrong with my response), she changed her rating to negative, strictly out of irrational spite.
A negative rating should be for poor service and/or poor product. This customer received neither.
Please take the time to read this review and make up your own mind.
Posted on June 15, 2014, updated June 15, 2014
If you need help with ANYTHING to do with plants or gardening this is the guy you wanna go see. I live in sunnyvale. About 30 min from jerry. I consider him a very close and personal friend. He has taken time out of his very very busy day and given me so much advice and has calmed me down about my peppers first leaves falling off to make way for the new leaves. He's taken my husband and myself into his garden and let us pick berries and let us eat as many of his white raspberries as we like. He has educated both my husband and myself and was patient enough to explain everything we both asked about (me more on the gardening and growing side and my husband is more interested in the worm inn). I have now purchased a pepper plant, 2 lbs of red wigglers, and a worm inn. Jerry has kept in constant touch with me since I have purchased it (over a month) offering me advice for FREE. I don't know of any other company with an owner who cares more for his customers!!! He has even been generous enough to share a little of his own personal supply if biochar and worm castings to get me started! I will be back very shortly to purchase a lady bug inn and more biochar and worm castings. Love the company and adore the man who is behind it! Ask him ANYTHING and you won't be sorry.On June 15th, 2014, JBandAshley added the following:
By the way... Ask jerry how to CHEAT AT GETTING YOUR SEEDS TO SPROUT!!!!
On several occasions I have ordered Red Wigglers and European night crawlers from The Worm Dude .I have always received exceptional customer service and excellent worms that are well packaged and in good condition upon arrival.
Jerry was very helpful in answering questions about the worms and their availability before I placed my order. After my order was placed, Jerry emailed me to double check that the shipping address was correct and ensure that I would be available to receive the worms immediately following shipment. While I was waiting for my order to arrive, Jerry sent weekly updates on worm availability. Jerry notified me when my order was shipped and provided a tracking number.
The worms arrived in an appropriate container and were in good condition. I am satisfied with my order and I would purchase worms from The Worm Dude again in the future.
I've purchased many things from Jerry, aka The Worm Dude. Every experience has been a pleasure to do business with the Dude. He is highly knowledgeable and he's always been able to answer all my questions and he's never made me feel stupid or uninformed. He's very helpful and has excellent customer service. He packages everything so they arrive very safe and quickly!
I've bought a Worm Inn, Worm Castings and Worms - a few different types and they've always arrived very fresh and wiggly!
Would I recommend him to my friends? You bet I would, in fact I have many times! You cannot find fresher worms or better customer service anywhere!
We've been working with the Worm Dude for about 4 years now. He has supplied my clients with live redworms and other species, as well as home vermiculture systems. Out of all of our suppliers, he is one of the most professional, with a singular focus on customer service. I highly recommend him as your supplier of live worms. The entire staff at CompostMania.com
Cerasani PORT TOBACCO, MD (1 review) June 12, 2014
I received the worms I had ordered from Jerry about a month ago. They arrived in 2 days after he emailed me that they had been shipped, and they were in great condition when they arrived. My 3-year old grandson and I "planted" them in our garden and they went right to town doing what worms do!
Working with Jerry was a real pleasure - he kept me informed as to when the worms would be shipped, has a great sense of humor and loves his worms! I would recommend Jerry and his worms anytime. You cannot do better anywhere!
BrisbaneAnne Brisbane, CA (Zone 10b) (27 reviews) June 12, 2014
Posted on June 12, 2014, updated June 12, 2014
I was very happy to have found a local worm farm right here in the bay area. Based on the positive reviews here I was expecting to have a nothing but positive experience. Well, not quite. I was surprised by the tracking information that the worms were shipped out of GA. I emailed Jerry to politely inquire about it. For one thing, I wanted to make sure the tracking # was correct, and secondly I was concerned that it's a long way for the worms to travel in a hot box. Jerry replied that my concern was 'irrelevant' because he does this every week. I was quite miffed by the response. The worms did arrive, a day later than promised and with a few dead ones. Overall they seemed fine. The packaging was good I thought. I can't bring myself to give either positive or negative rating, so neutral it is.On June 12th, 2014, BrisbaneAnne changed the rating from neutral to negative and added the following:
After I posted my neutral rating on DG, I got the following email from Jerry. I placed the order and never ask for any favor to change shipping date.
I think his email speaks for itself.
Let me get this straight…
I did you a favor by having your worms shipped on Friday instead of Monday (Juggling orders to do so).
Your shipment arrived packed well, and perfectly fine.
USPS priority shipping tries for 2-3 days anywhere in the country, but is not considered late until after 7 days.
You assumed (Not sure what your assumption was based on), that I would be shipping from San Jose
Although nowhere does it say where the worms would be shipped from.
A shipment from San Jose would have been in extreme heat. The path your worms took meant no extreme heat.
Great set up! Used The Worm Inn all summer long to compost my organics. Definitely super effective. Easy to set up, very durable. I used red wigglers for the active component- about 2 pounds. Made beautiful rich fertilizer. Couldn't be happier. It's simple, and the most effective worm composter I've used.
Jerry is a wonderful source of worms, information, and different products for your worms. He is more than willling to share his info with you. I have ordered from him several times and he always surprises me with the excellence of his products. My last 2 orders were castings and worms. The castings were beyond excellent. The worms are now happily munching away at veggie scraps. He even remembered me from my previous orders. I appreciate customer service like that, especially when other companies that I have dealt with for years don't know my name.
tinman04 Saint Marys, PA (Zone 5a) (3 reviews) January 19, 2009
I ordered two seperate orders of European Nightcrawlers from the Worm Dude. Both arrived in just a few days after placing the orders and the worms were alive and healthy. I spent some time on the phone with Jerry prior to ordering the first batch as it was my first mail order of worms. He also took the time to explain how to set up the bin, how to deal with any problems in the bin, and how to harvest the castings when ready. Very good person to deal with and is highly recommended.