lraff1 Colorado Springs, CO (1 review) September 13, 2016
I have spent several days trying to obtain a REFUND from Eden Brothers due to incorrect tubers shipped 2 years in a row, as well as a 75% failure rate of this year's tubers. They adamantly refuse to grant a refund, even with photos that show their plants vs the other 150 dahlias we have that are thriving. They stand by a policy of only offering a credit to the account or replacing the tubers next season. The question I asked them is why, after 2 years of problems with their products would I want to either have them replaced, or buy more? My mother and I plant an extensive dahlia garden. We are active members of the National Capital Dahlia Association as well as the ADS. Mom will be 79 years old when we plant in the spring. We don't know how many more years we can do a huge garden. Why would we want to waste space on what has proven to be an incorrect plant, or substandard plants?
Last year, Eden asked us for photos of the ones that were incorrect, however, I filed a complaint after they had finished flowering. This year they shipped us poor quality tubers as well as incorrect tubers again. So I have diligently photographed every plant, or stake and empty space where a plant should have grown, including the tags with the variety, size, form,color, origin and origin year of the tuber. Now that isn't even satisfactory. They claim we should have notified the of the poor tuber conditions before planting. However, we have planted tubers of dubious condition in the past and they have grown into successful plants. Shame on us for not complaining our heads off during spring planting, I guess.
We will never do business with Eden again and I would strongly suggest that anyone else think twice before ordering their products.
Ebdolan Cottage Grove, WI (1 review) August 28, 2016
I did not receive the purple asiatic lilies I ordered; instead,I received ugly yellow tiger lilies. The first year the rabbits devoured the lilies so I never saw them bloom. This year I spent so much energy protecting the 2 dozen lilies from rabbits only to be extremely disappointed that they were not what I ordered. Wow what a waste of time and money. Eden Brothers refused to correct their error. I even offered to send back the ugly lilies. I will never order from them again. Looks like they are careless with their orders and Who wants to spend all that time planting only to discover it's not what you wanted. Even if they correct the order it doesn't compensate your time.Company representative comment on September 1, 2016: On Sep 1, 2016 2:38 PM, Eden Brothers Seed Company responded with:
We are very sorry to hear that you were disappointed with your purchase. The order to which you are referring was shipped to you in March of 2015. Unfortunately, because it was placed longer than a year ago and because you contacted us after that had finished blooming and could not provide a photo of them, we are not able to conduct a thorough review. We are always happy to review any order where there is suspicion of a possible mix-up. Please feel free to reference our Guarantee, which can be viewed here: http://www.edenbrothers.com/store/guarantee.html
Ordered Papaver Somniferum seeds, received Charlock seeds. Thanks for introducing an invasive weed to my area. I haven't seen it anywhere else around here except in my flower bed now.Company representative comment on September 1, 2016: On Sep 1, 2016 2:29 PM, Eden Brothers Seed Company responded with:
We are sorry to hear that you were not happy with your purchase. We can assure you, however, that the Charlock that is growing in your area did not come from the seeds that we provided. All of our seeds are tested for germination and purity, which far exceed industry standards. Our poppy seeds generally have a purity of 99.5% or higher. Meaning that there is less than half of a percent chance that your package would contain anything other than poppy seeds (i.e. inert non-seed matter, another variety of seed, etc.). Additionally, we do not sell Charlock and would not have a way to send them to you. From what I have seen from researching this plant is that it is in the brassica family and the seeds look much different than poppy seeds.
The most common reason one would see a species other than the one that they planted is by inadvertently pulling dormant seeds to the surface when preparing the planting area. Tilling or turning over the soil can very often bring dormant seeds to the surface and give them life again.
I ordered seeds for my vegetable garden and daylilies for my flower border that flanks the walkway up to our front door. The daylily tubers were healthy and almost immediately began sending out growth. My vegetable garden, which I grew all from seed this year, is doing fantastic. I started almost all my seeds in containers and I would say that there was over 90% germination. Squash, tomatoes, peppers, corn, tomatillos, cucumbers all sprouted quickly and true to form. Very happy with my purchase, I have had no need to call in to customer service. Product arrived quickly and well packaged. More than satisfied, will order again from this company.Company representative comment on September 1, 2016: On Sep 1, 2016 2:39 PM, Eden Brothers Seed Company responded with:
I tried this company after many successful planting from American Meadows. I wanted summer flowers for my bee hives. I cleared about an acre of grass (roundup, plus where possible burning the grass, or light tilling, or simply raking elsewhere). I spread 15 lbs of the southeast mix and the perennial mix and growth has been VERY weak. Yet we had good rainfall (NOAA: 10" in 60 days). Not sure what would have caused such poor germination but the lower price they had surely was not a bargain. They did not offer to do a partial reshipment either.Company representative comment on September 1, 2016: On Sep 1, 2016 2:15 PM, Eden Brothers Seed Company responded with:
You had reached out to us previously about this issue and provided photos of your planting area. The conditions of your growing areas look far from ideal. The areas appear to be very dry and there is a lot of dead and dry grass thatch covering the area. It does not look like this area was tilled prior to planting and it looks to have received very little water recently. Additionally, using round up to clear an area can be tricky, as it can be equally as harmful to wildflowers as to weeds and grasses.
I just sent a complaint to Better Business Bureau for this website. They cancelled my order stating that the item is unavailable. However, I found out that they still list the item but for a higher price than the price that I paid. I even sent them an email to confirm and they admitted that they can not sell it for the price.
If they can not sell it for the price then why did they even listed that sale price. They should have been responsible for their misleading advertising.
I called the customer service rep and she was so rude to me on the phone. She was talking loud and tried to argue with me about their mistake. She even said that I can go ahead to file a complaint.
What a dishonest and unprofessional company. Will not ever purchase anything from here again.
Consumers please be aware. Company representative comment on March 30, 2016: On Mar 30, 2016 10:32 AM, Eden Brothers Seed Company responded with:
There was a pricing error on our website at the time you placed the order and unfortunately we could not fulfill the quantity ordered for the price originally paid. This was an error and we are extremely sorry for any inconvenience this might have caused, however, as soon as the error was discovered we contacted you and offered a full refund for the selection that we could not provide. It is difficult for us to understand your reaction to this situation. We contacted you more than 6 months before the expected shipping date of your Fall bulbs and worked proactively to ensure minimal inconvenience and to provide a fair resolution to this issue. After your escalation through email and over the phone, we offered a substitute at a discounted price if that would be preferable to the refund for you. When you did not respond to this offer, we decided to go ahead with the initially proposed refund. However, before we could refund the item, you opened a case in PayPal, freezing the funds paid for your entire order—including the amount paid for items you have already received. This means that at this time you have now received more than $50 of products on this order for free. We are happy to work with you to reach a resolution that is mutually agreeable to all parties involved, however we cannot do this without speaking with you directly. We invite you to please contact us at your convenience so that we can resolve this situation. We understand that it might have been disappointing to have the Fall portion of your order adjusted, but we truly feel we handled this situation in the most responsible way we could.
Okay so I don't normally write reviews for stuff but for this company I'll go the extra mile. So not to long ago I got smashed(I think it was New Years), had a fun time, ya know beer pong, kings cup, hurling in the john. Anyways I walked home at some point and went to bed. I got super early because room mate came back and woke me up. I was still slightly tanked but I was thinking clearly, and I said to myself, "Self, ya know US currency isn't backed by gold, dollar could crash any minute now, might be a good idea get some shtf seeds in case ya gotta go off the grid, gnome sayin?" So I went online and found Eden Brothers, they hooked me up with what I needed even got a discount and free shipping. Now I can sleep easy knowing that I have their product. But that's not even the best part! I also requested in their comment section a drawing of a T Rex, and they actually delivered! It was well drawn and nicely proportioned. I will keep and cherish this masterpiece for years. I don't think I can upload pics on here but I can assure that these guys are pros at drawing! 10/10 would buy again. Highly recommend. Also the seeds are good quality too btw.Company representative comment on January 14, 2016: On Jan 14, 2016 4:20 PM, Eden Brothers Seed Company responded with:
Thank you for the review! We appreciate your business and the laughs!
SoCalGal2 Murrieta, CA (2 reviews) August 17, 2015
Eden Brothers is simply wonderful! I have ordered several times from them and I receive great packaging and fresh prolific seeds. The Poppy and Wildflower seeds are breathtaking when they flower. I researched and planted at the correct time for zone 9b and I still have abundant beautiful poppies blooming. I just bought more! I prefer the 1/4lb and 1lb packages so I can overseed. Best is when you sign up and get emailed they have free shipping on everything with no minimum, or sometimes they offer 20% off AND free shipping. Honestly, I will never buy my seeds anywhere else if Eden Brothers has them. I can trust them and you can too! Highly recommended!
I placed a small order (eight packages of seed) on July 25. I received my order on July 29. The seed pricing was good and shipping was very reasonably priced.
Also, in the comment section of the online order form, I had asked that they "please do not substitute any seeds. If seed is not available please credit my card." On the receipt enclosed in my order, this was not only typed out, it was highlighted in orange. I knew they took my request seriously. They were able to fill my order in its entirety.
I was quite happy with this company and will definitely order seeds from them again.
I ordered Dahlias for my garden bed this year, and received them in March - just in time for planting in my area. It was strangely hot here during April and I couldnt find the time to plant, kicking myself for purchasing something that I was letting die. Life got away from me and they sat in the box for WEEKS before I could plant them on Mother's Day weekend. Well, when I brought the dahlia tubers out of the bags, each one had signs of life with growth and greenery! I was giddy when I planted them, excited that all hope was NOT lost, and now weeks later they are all growing wonderfully. Great, healthy product from a great company, thanks Eden Brothers.
This was my very first order with this company
I had been wanting to try them but wasn't sure do to some things i had read.
Well i will have to say it was a very good experience.
Ordered some lily bulbs they were pulled and packed the day after i ordered the shipping USPS statues was sent and i had my order in two business days.
The account rep who i was dealing with Crystal was just great to work with made it so easy and returned my emails asap such a great way to make a new customer feel.
I will be ordering again.
For the third year in a row, I have ordered my dahlias from Eden Brothers. They come well-packaged in dirt and are big and healthy. Many of them have sprouts and are ready to be planted. I was able to find Cafe au lait Dahlias, which are my favorite. I'm excited to get these in the ground! I have had success with my orders through Eden Brothers and my emails are answered in a timely fashion. Will order from Eden Brothers again!
truh North Kingstown, RI (Zone 6b) (2 reviews) April 9, 2015
When you place an order, you're given two choices: 1. email about the order status AND sales email, or 2. no email. The sales email comes out every darn day. It is possible to stop all email, but how annoying that wanting to know your order status causes all this spam. I've ranked them neutral because I haven't yet received my order yet, so I can't comment on that. Company representative comment on May 7, 2015: On May 7, 2015 4:29 PM, Eden Brothers Seed Company responded with:
Customers are welcome to unsubscribe from promotional emails by simply clicking the "SafeUnsubscribe" link at the bottom of the email. Doing so will not prevent order confirmation or tracking emails from being sent to you.
WOW! Big Daffodils from Big Bulbs! I discovered this company last fall and found their site nice and prices amazing. They also claimed to have the largest bulbs available. So I ordered a big bag of their daffodils. They shipped quickly and the bulbs were big. Best of all, they're blooming right now. All I can say is that I've planted bulbs for years, and never seen daffodils this large....they're taller, stronger stems, and with larger flowers than any I've planted in past years! I'm off to get some dahlias from them for this summer. Thanks, Eden Brothers!!
pdorazio1 rockville, United States (1 review) March 9, 2015
Awaiting customer service to get organic seed certification. Seeds come with no info on the certification and neither does the website. Other companies have certifier on label. Need documentation. Will follow up when company responds.Company representative comment on May 7, 2015: On May 7, 2015 4:26 PM, Eden Brothers Seed Company responded with:
Thank you for taking the time to leave this review. The packets of organic seed that we sell do have the organic certifier on the label now. We have been in the process of transitioning from plain white packets with our logo on them to printed packets that include a picture, additional planting information and organic handling information for our organic varieties. If any additional certification information is needed, customers are welcome to contact us so we can provide that information.
I was looking for heirloom tomato seeds and I found a great selection at Eden Brothers. Ive been growing Cherokee Purple and Green Zebra tomatos from plants Ive gotten at local nurseries but have always wanted to try these and others from seed. Im a long way off from getting them started, but happy to have found them. They have a nice, large selection.
I have made 2 separate seed orders and both were received extremely quickly and accurately. I have ordered 1 lb packages of cosmos "sensation mix" and also of the "California Giant Zinnias" and the "Come and Cut Again" zinnias. Before I ordered I noted a few negative reviews on this site. However I also noted good company follow up. That is why I decided to give Eden Brothers a try and I am delighted that I did. I am delighted so far with their company and would buy from them again and again.
I ordered the "Burst of Bloom" mix from Eden Brothers last spring, and was very happy with the results. My meadow never looked so good, we could see the blooms from our living room window and were pleased with the results. My wife and I are retired, and we enjoyed the time spent looking out at the flowers, we had never tried planting wildflower seeds before. We may try something new again next year, may be some poppy seeds as they are my wife's favorite, a little closer to the house this time.
My mom told me about Edenbrothers.com, as she had ordered from them and the seeds came quickly. I have ordered several times now, and each time the seeds arrive 3-4 days later, which is really nice. I usually order for my spring garden, but I just placed an order last week for lettuce seeds to grow this fall. It is now Monday, and the seeds arrived today, true to form for Eden Brothers. Ive always been happy with their service and will return again in the spring.
Wolfdtim Belle Mead, NJ (1 review) September 24, 2014
Ordered creeping daisy got creeping thyme. No customer service. Called and called no response. Still tryingCompany representative comment on September 30, 2014: On Sep 30, 2014 1:30 PM, Eden Brothers Seed Company responded with:
We responded to your phone message and called you back to apologize about the mix-up in the seeds. Unfortunately, this was just a simple human error where the wrong “creeping” seeds were grabbed and packed up for you. We advised that you could keep the Creeping Thyme seeds with our apologies and promptly shipped the correct Creeping Daisy seeds to you the same day that you reported the problem. We feel that we did everything we could to correct the error that was made as fast as possible.
Living in AZ, I ordered zinnia seeds from Eden Brothers. I have actually planted zinnia seeds every year, but this is the first time I have ordered from Eden Brothers. The zinnia seeds came very quickly, I received them within a week of ordering, and the varieties I ordered have been such a wonderful addition to my garden. For the first time, I planted them within my vegetable garden and now I have beautiful blooms where my tomatoes once were. In the past my garden was empty at this time of the year, but now I have beautiful "Meteor" zinnias the size of my palm dressing up my garden. Each stalk has multiple blooms and the shade of shocking red in this variety of zinnia is incredible. Couldnt be happier with my purchase, thank you Eden Brothers.
I purchased Elephant Ears this spring from Eden Brothers. I had never grown them before, but have always wanted to try them. I felt compelled to share my experience with these bulbs because I truly believe I received some outstanding product. They came as large bulbs with brown papery leaves around them; the only life I saw in them was the fact that they were solid and showed some green in their lower half. I purchased much more than I should have, so I experimented with a few of them - planting some in the ground in full sun while others I have put in pots in full sun, full shade, and in filtered shade. It took a few weeks to see any life, but sure enough some green sprouts began to poke through! In all locations these bulbs have proven to do well! I purchased the upright variety and leaves are big, shiny and sturdy. Each day when I walk around my garden I check in on my several plantings and Im encouraged as they grow and unfold their leaves. I feel like I have a bit of the tropics in my own yard! I watched a video on how to transplant them, so as I prepare other sections of my yard, I will move them out of the pots and into a more permanent home. I will definitely look to Eden Brothers for my future gardening needs!
DixieK1081 Alexander, NC (1 review) August 26, 2014
I just discovered Eden Brothers this year--their website is so pretty! I love all of the flowers I've ordered so far. Even though I planted the majority of my stuff a little too late in the season for our climate area (whoops! What can I say, life gets away from us sometimes!), everything is doing super-well. Sunflowers, Dahlias, Glads, Zinnias, etc! I feel like I've got to make room for a new bouquet everyday!
Kylaluaz Richmond, VA (Zone 7a) (3 reviews) August 20, 2014
I ordered a packet of Tarragon seeds from Eden Brothers. My fault, I did not check the variety when I bought them, thinking I'd do that later. They arrived along with a few other seed packets. I planted them and they germinated just fine in the seed starting pots.
Then I went to check the variety before locating them in my garden. The Eden website identified them as Artemisia dracunculus (Sativa). So I googled that to see what I could learn. Distressingly, I learned that that variety, the true French tarragon, does not produce viable seed. I further learned (not from Eden brothers) that the variety propagated from seed is actually Tagetes lucida, a marigold sometimes called Texas Tarragon. That is a nice plant and I hope that's what I have!
All this is fine except for the misidentification on the website, and the lack of data on the seed packet itself. I know enough that I should check these things in advance of buying! but honestly, as a customer, I don't have all the information, ever, but I do expect my suppliers to be honest and accurate in THEIR information and able to answer my questions.
Eden when I phoned at first gave me a "we are helping other gardeners" message, did not have a "hold" option, invited me to email or leave a message. I composed and sent an email and then called back.
This time the phone was answered, by a customer service representative who said she only knew "what is on the website" but that she had my email and would get back to me with an answer. I want to be sure I know what I have! and I also want the company to know they have an error on their website. And, as well, that they should be better prepared to answer a gardener's questions about a purchased product with accurate information.
Company representative comment on September 25, 2014: On Sep 25, 2014 2:18 PM, Eden Brothers Seed Company responded with:
Thank you for taking the time to write a review for Eden Brothers and bringing this to our attention. We received your email and phone call regarding your concerns about the origin of our Tarragon seeds and immediately checked our information. Within 2 hours of your initial inquiry, we responded and let you know that unfortunately, the Tarragon on our website was accidentally labeled as "Artemisia Dracunculoides Sativa" rather than "Artemisia Dracunculoides" and that the website had already been corrected to reflect the change. We also issued a full refund for the price that you paid for the Tarragon seeds. We believe that we did everything we possibly could to respond to you in a timely fashion, correct the information on our website and resolve your issue.
In May of this year, I ordered 5 Scarlet Delight lily bulbs from Eden Brothers. Michigan summers are short, so when I received the bulbs, I planted them immediately, looking forward to how beautiful they would look on my deck in the Summer, or so I thought.
Well, one bulb did not grow or bloom at all. I was disappointed about that, of course. So, the other bulbs seemed to be growing nicely in pots on my deck in full sun. They were very tall and when I finally saw the buds, I couldn't wait for them to bloom.
As it turns out, Eden Brothers sent the wrong lily bulbs and I ended up with a lavender/mauve color lily! I could have found this type and color of lily anywhere, including any "big box" store! I was and still am angry and disappointed. If anyone has ever seen a picture of a Scarlet Delight lily, you would say " I have to have those, they're so beautiful. If you haven't seen one, you can go on their website and see what they are supposed to look like.
I contacted Eden Brothers (even sent photos of what I ended up with) and all they could do was give me a store credit. They would not refund my money. I told them I didn't trust their store and didn't want to purchase anything else from them. They still would not give me a refund.
I will never buy from them again and I encourage you to do the same.
Company representative comment on September 25, 2014: On Sep 25, 2014 9:35 AM, Eden Brothers Seed Company responded with:
We are sincerely sorry that you received bulbs that did not bloom the color/type that was expected. Though few and far between, every once in a blue moon mix-ups like these can happen, as lily bulbs all look the same when they are in their dormant state.
We do stand by our posted Guarantee on our website: http://www.edenbrothers.com/store/guarantee.html. Our policy for this situation is that we will either provide a replacement or a store credit for the amount paid for the items. Since we do not have Lily bulbs in stock, the only other option is a store credit. We provided a store credit for the entire amount of your order--$18.60 right away, as well as many apologies over the phone when you called.
I have been gardening for 35+ years now and love to work from seeds. They are cheap, usually easy to grow and make me feel like I created something from (almost) nothing.
Eden Brothers has been my supplier for about 5 years. I never reviewed them as I usually like to spend as much time as possible in my garden and not on a computer but doing some research on Dave’s Garden for some planting advices, I thought I would take the time to let my fellow gardeners know about this company.
I was surprised to see some negative reviews but I can only speak for myself. My experience has been nothing but positive. The germination of each variety I have bought and planted from these folks has been excellent. I think at this point I have tried more than 100 varieties of flowers, herbs and vegetable seeds from them and none disappointed me in any way. Almost as important, the prices have been generally competitive and I managed to get free shipping almost every time. Shipping has been fast too – usually within 24H. My biggest pleasure dealing with this company though is the choice. I find new varieties all the time. Stuff I have never seen elsewhere. Recently I tried a variety called Turkish Tulip Poppy which gave absolutely stunning and unique flowers, quite different from the usual red corn poppy.
Ordering so many times from this company, I know that my positive experience was not just luck. I have had consistently good experiences for the last 5+ years ordering from them. So, yes, I would definitely recommend this company to anyone who loves gardening!
If I had read the reviews posted here about Eden Brothers I would not have ordered their overpriced peony tubers. Besides arriving in late Spring, of the 10 tubers received, 3 were broken into pieces. 2 of the plants have sprouted and are growing normally (10-12" high now), 3 other plants might survive, 2 plants are 2 inches high after 3 months of growth and 3 plants never sprouted. Many hours of preparation of the planting bed, soil additives and sweat. Their response was to give me a credit on a future purchase of $11.
I was seduced by the constant barrage of "SUPER AWESOME SALE!!!" emails that Eden Brothers sends to its customers. I concede that there were some really great deals.
My first order was for seeds and 10 dahlias. I don't really care what shipping method is used for seeds as long as the packaging protects them. The dahlias are another story.
Sure, the box was labeled PERISHABLE. But it also took the slow boat to China UPS route. The poor dahlia "clumps" were actually hot to the touch when I unpacked them. Nothing like heat and organic matter combined to turn a box into a little portable composting furnace.
Nine dahlias looked great. The tenth one was a single "finger" with the rest of them broken off. The broken off ones were really skinny and tiny. I don't know much about dahlias, so I didn't really know what to do. There was nothing in the instructions about how to plant a "clump" that had undergone a radical amputation of its lilliputian appendages. I planted it anyway, arranged similarly to the other ones. We shall see if it lives or dies.
I was confused about something during a free shipping promotion, and I got a quick email response. Score one for Eden Brothers. I decided to order a bag of Autumn Mix sunflower seeds. No problem. Seeds are sort of hard to screw up.
The next super-duper sale was buy one, get two free. To their credit, they quickly answered my questions about the sale. Thus, even though I had not yet received my first or second order, I ordered ten daylilies (plus twenty free), and fifty gladiolas (plus 100 free). Once again, they took the Pony Express route, but most of the daylilies looked all right, with 10+ of the little roots. However, three of them had four or less root thingys. I really wish we could post pictures here, because they really were shockingly tiny. Once again, I planted them, not really coming up with any better plan.
The glads, of course, were fine. They're pretty indestructible.
Next, I had a question about some zinnias that were listed as SOLD OUT, and the quick response was that they honestly didn't have any more. No problem. I ordered my Cactus Zinnias from New England Seed. Score two for Eden Brothers.
Then I got notification of the sale to end all sales. 82% off all remaining spring bulbs! I love a bargain, so, despite the issues with dahlias and daylilies, I placed two big orders. That's when the fun really started.
The first order, placed June 30th, included 25 Asiatic lilies. I got those on Monday the 7th. Oddly, there were only 23 in the bag. The rest of the order is still in transit, probably using a caravan of camels or something.
My other order included 20 daylilies, since I thought maybe the second batch wouldn't include any "runts." I know, I know. Fool me once, fool me twice, and all that, but at heart I am a perennial optimist. I will never know how that would have turned out, because on Monday the 7th, the day of the missing Asiatic lilies, I received an email telling me that all the daylilies were sold out, and they were sorry for any "inconvenience," but I would get my money back in 7 to 10 days.
Fabulous. I wonder a) why they sell what they don't have, and b) who was worthy enough to get my daylilies. Someone who had been a customer longer, perhaps? Someone who spent more money? Enquiring minds want to know.
Anyway, I'm curious to see what the stagecoach brings when they deliver the rest of my orders. Kind of done with those "irresistible" prices that give me a pain in the dupa, though.
nedcgardener Washington D.C., United States (1 review) June 13, 2014
I purchased two varieties of iris from Eden Brothers for a total of $50. There were 5 corms of each type at $25.00. I purchased them specifically because they looked to be a reputable company and felt at that price, the quality would have to be decent.
I planted them within two days of receiving them. I planted all 10 corms in the same place and in the same location. The 5 corms of the one type all started growing and appear to be doing well. The other 5 have not grown at all and have turned to mush. In my mind, and I have been gardening for 43 years, there was something wrong with the one variety, the way it was packaged or handled, or whatever that caused all 5 to fail.
I sent them an email stating this problem. Instead of replacing or fully refunding the bulbs, I was sent an email saying I needed to provide photo graphic proof. I sent pictures showing both the 5 that were growing and the 5 dead and rotting corms. They responded back with the following, "Thank you for sending in pictures of your growing area. We are so sorry that you did not have success with the "Blue Icing" variety of the Tall Bearded Irises. It is very strange that none of them have come up for you and we have had no other complaints about this variety. According to our product guarantee (which can be viewed here: http://www.edenbrothers.com/store/guarantee.html) we promise to provide to our customers the finest and freshest product available. This means when the products arrive to you, they will be in peak condition, fresh and viable, ready to plant. What happens after they are planted is outside of our control and there are many factors that can affect their success.
That being said, we do want all of our customers to have the best chance at success possible, so we will issue to you a store credit in the amount of 50% of your original purchase for the bulbs that did not perform. This credit will be sent you via email within the next 7-14 business days in the amount of $11.50 and can be used on any future order."
I think this is really horrible customer service. I had also purchased bulbs of a different type of plant from Michigan Bulb. I had two of them not grow. I sent an email and they sent two replacements, no questions asked.
All I really wanted here was some really nice Iris bulbs for my garden. I really feel I was sent 5 bulbs that were dead especially since I planted 10 bulbs the same way in the same place at the same time. Why would 5 of one variety all live and 5 of other variety all die? I don't want half the value of my purchase for another purchase at their site.
NEDCGardnerCompany representative comment on June 13, 2014: On Jun 13, 2014 2:47 PM, Eden Brothers Seed Company responded with:
Thank you for your review of Eden Brothers. We are sincerely sorry for the misunderstanding regarding your shipment of Blue Icing Bearded Iris. We have made an offer, prior to receiving this review, of a full refund on the selection that did not perform. We look forward to receiving your response via email so that we can complete this offer for you.
I will not order from you anymore, and let my fellow gardeners know what the scam you are.
Instead of peony tubers got garbage.
I have hundreds of peony plants on my property and you have a nerve to say that whatever you send me are tubers with multiple eyes. Shame on you!
Shipment ID: M-1-126860-2-1 Company representative comment on June 13, 2014: On Jun 13, 2014 2:48 PM, Eden Brothers Seed Company responded with:
Thank you for taking the time to write a review of Eden Brothers. When we received your initial complaint regarding the Peony Tubers you received, we asked for a photo to help confirm the quality of the items you received. The photo submitted to us showed healthy tubers, with viable eyes. We assured you that these tubers were of good quality and advised to plant them right away. We also advised that if for any reason you were dissatisfied with the products you had received from us, you were welcome to return them for a full refund of the purchase price. We did not receive these tubers returned, so we can only hope that you chose to go ahead and plant them, and are experiencing success.
Ordered 25 Iris rhizomes, Never received them. Eden Brothers stated they sent them and it's not their problem. No help in replacement. Spent 78.00 for these plants and I'm out 100% of that money and nothing to show for it. This company is not interested in you. Do not support them. Buy from a grower who will back their products. They are a "shipping" or "Online" grower and problems happen, and obviously they aren't willing to accept that fact. I spent time asking for their support, but they won't help me, and I suspect they won't help you either.Company representative comment on March 18, 2014: On Mar 18, 2014 12:53 PM, Eden Brothers Seed Company responded with:
Your order was placed with us on October 7, 2013. It was shipped on October 11 and confirmed delivered by FedEx on October 12. You would have received a shipping notice from our company when the order left our warehouse that would have provided you with a tracking number and order details. Your next contact with our company came on March 3, 2014 via email, in which you stated that you never received the shipment. We are extremely sorry for this situation and the inconvenience. However, since your only contact to let us know of the issue was five months after the incident, there is unfortunately nothing we can do. If this contact had come back in October, we would have been able to investigate the situation and been able to work with you to find a solution. All of our items are clearly indicated on the website, shopping cart and email confirmations, as to which season you can expect them to ship in and all items on your order were for Fall Shipping.
I just received my order on Friday and I am so impressed I had to write a review which I never do. The order came lickety split and everything looks fresh. I think the order took 3 days from start to finish - the fastest I have ever had. I ordered tulips and crocuses for planting now and they look great! I also got some wildflowers whcih I may plant in the spring to be safe.
I am now a big fan of Eden Brothers and will surely order from them again.
TheDahliaLady Ventura, CA (Zone 11) (1 review) September 23, 2013
Posted on July 20, 2013, updated September 23, 2013
I am a commercial dahlia grower in California. I have a lot of demand for the Cafe Au Lait dahlia. We supply many weddings as well as flower wholesalers all summer. I ordered 400 Cafe Au Lait from Eden Brothers and anticipated great sales as well as happy buyers. As the plants grew we also took cuttings to increase stock. A lot of cost goes into that process with labor, heating, water and lights. So far 150 of the puny pot roots have bloomed and they are not Cafe Au Lait. Worse yet they are White Perfection which is anything but perfect. The company said they would credit me as each wrong bloom appears but have not credited my cc. My account with them is "locked" so I guess no credit there. I not only do not have this variety to sell to wholesalers I have had to back out of all weddings this summer. Not only a crop loss, a credibility loss. Not happy.
Love House DahliasOn September 23rd, 2013, TheDahliaLady added the following:
After a terrible experience Eden Brother's did finally give me a full refund for the botched order. My business and credibility loss is huge.
What a great growing season you have given me! Every time I go outside I marvel at the many and beautiful blooms your dahlia bulbs are producing. I am new to dahlia growing and did not know what to expect or even how to properly plant them but by following the advice I was given by your company, they are all growing beautifully and prolifically. I also planted strawberries which I expected to hold off on giving berries till next year since I planted them rather late, but they actually gave us some good berries this year! I am looking forward to more next year. My mini pumpkins are already producing; so much so that I think I will be sharing them with the neighbors for their fall festivities. And best of all was the wildflower mix I purchased for my daughter's wedding! We gave them out as favors which everyone loved, and the ones I have planted myself are so beautiful. I go out everyday to see which new flower has come up for me to admire.
Thanks so much for your wonderful products! I plan to keep on using your company for my gardening needs and I will be telling all my friends and family about you.
My issue was simple. I ordered Calla Lily bulbs and they sent gladiolus which were labeled as the lily bulbs.
I planted, mulched and watered the bulbs lovingly only to have them come up and not be the plant I wanted or that fits well where planted!!!!
They gave me a refund, but imagine if it had been you and you planted the bulbs and have to wait an entire year to replant before your vision can be realized.
Very disappointing. Company representative comment on July 31, 2013: On Jul 31, 2013 2:48 PM, Eden Brothers Seed Company responded with:
Mr. Woodard, we spoke with you regarding your order on July 5. At that time you expressed your concerns that an item you received had been mislabeled. We sell a Pastel Mix of both Calla Lilies (which you ordered) and Gladiolus (which you accidentally received). During that phone conversation, we requested a photo to confirm the mix up, but assured you that a full refund for the incorrect selection would be provided. We are sincerely sorry for the error but we did immediately offer a refund for the product received, with our apologies for the inconvenience. It was simply an honest mistake that could have happened to anyone, but is actually very rare for our company. A refund for the full amount of the selection was posted back to your credit card on July 11. We feel we have done all that we can to correct this issue for you.
We live in an apartment out west, but my family and I visit friends in Murphy, NC, whenever money and vacation times allow. Even though we’re obviously there for the friends, I’d be lying if I didn’t say their flower garden has become another thing to look forward to. What a stunner! Everything in it is apparently from Eden Bros. Seed Company, and the lilies are especially stunning and always there to meet us whenever we pull up over the summer. They have all kinds of them, but the most unforgettable are the big white Casa Blanca lilies, which they say are "dependably perennial." The plants now have up to 16 flowers on each tall stem! The red Star Gazers are just as fantastic, but on shorter stems. There’s also a lot of hostas, canna lilies, big clumps of Purple Coneflower, and a bunch of others a city-dweller like me can’t remember. Hell, they’re even growing some vegetables from Eden this year.
All I really wanted to say is that Eden must be doing something right, because all of those flowers/gardens just get better (and bigger!) every time we’re there. So thank you again for splashing our friends’ lives (and our visits) with such a rainbow of color. If we ever make it out of the city, it’s Eden Brothers seed we’ll be planting. Guaranteed.
bjl110 Pleasant Grove, OH (2 reviews) June 20, 2013
I ordered both the Darwin Hybrid Tulip mix and the Electric Asiatic Lily mix from Eden Brothers Last year. When the flowers bloomed this year it was quite evident that they were not mixes and were just the bulbs that they needed to get rid of. Not that in the sense that the flowers weren't beautiful, they were, and the bulbs were quite nicely sized when they arrived. However, out of 50 Darwin hybrid bulbs 40 were the same two varieties, with the other ten being 8 of one variety and two singles. Not my idea of a mix. The "mix" of 10 lilies was comprised of one single kind. By definition, not a mix. I wrote poor reviews on the companies site and was offered 50% of my money back, which I consider very fair. They said in the email that they "couldn't guarantee any color scheme", which is understandable. However, this was never said on the site, wasn't so much about the scheme as the lack of a good mix, and in the case of the lilies I was just charged more for a "mix" than the all electric orange bulbs that I got. I really just wanted a sorry and some new bulbs, which is what I got. Awesome. I considered the matter closed, and *was* still going to do business with them, just being sure to avoid the mixes this time.
When on their site looking at some other bulbs (I plan to plant crocus all over my small front yard this Fall), I went to go see if anyone else had a similar experience, since all of the other reviews had been glowing. Well, I found out why they have such great reviews. Even though I checked to see if my negative reviews warning of their mixes were posted a week or so after I made them, and they were then, but they sure weren't there now! I can think of no other explanation than that they scrubbed the review after they reimbursed me. I'd have been happy to amend my review or something of the sort, saying that they handled the situation very fairly. However, to act like the mistake just didn't happen is not the way to handle it. It is misleading and just plain wrong. I'll use my gift certificates that I have, but don't see myself doing much business with them after that. Not cool Eden Brothers. Shame on you for scrubbing your site and giving consumers a distorted view of your business.Company representative comment on June 21, 2013: On Jun 21, 2013 3:08 PM, Eden Brothers Seed Company responded with:
You are correct when you say the review you posted on our site has not yet been published. Our system allows us to delay posting so we can try to solve our customer’s problem in a satisfactory way, which, in your case, we did.
Once in a while, the bulbs in a bin are not mixed properly and a customer ends up with very little color variation, which is what happened to you. We offered 50% of your money back so you could, should you chose to, order different colors to add more variation next season. As you mentioned in this review, this was quite fair.
We therefore felt your “issue” was not an issue anymore and marked it as “resolved”, so it did not post for that reason only. Should the issue remain, please let us know and your review will automatically post in 48 to 72 hours. Thank you.
I've been buying from Eden Brothers for a number of years now. I live in a very difficult growing area, and have to be brought down to earth occasionally about what I can and cannot successfully grow. I have had many other online dealers tell me "oh sure, if you do this and that, you'll be fine with this plant, flower, whatever". Eden Brothers brings me back to some semblance of reality, (greatly overrated, btw) and gently but firmly won't sell me things that simply are going to break my heart...along with my budget. They have some of the best customer service I've ever known (they really DO pay attention to those little notes .....I KNOW beyond any doubt they do! ) and I'm old, picky, and getting crankier every year. The ONE time I had an issue with an order (it didn't include a "bonus with order" type thing, it was handled and then some.
I have had fantastic results with their Cosmos and Zinnia mixes, and Burst of Bloom wildflower mix, as well as veggie seeds. This year I have crazy amounts of green beans from my tiny side yard plot!
As I type, I have a shipment on the way....lots of lovely herb seeds that are hard to find sometimes. I make herb gardens for my friends who like to cook, and Eden makes it so easy to pick and choose what I want, when I want.
Love these guys.
Absolutely love them!
I have been very happy with my many purchases from Eden Brothers. My vegetables have become the pride of my neighborhood and I'm almost reluctant to share my "secret" with my neighbors, LOL.
This year I branched out more and also added flowers into the mix. Their customer service was very helpful with the questions I had, and I'm happy to report that everything I planted so far has grown nicely.