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I recently purchased an order for nightcrawlers and red wrigglers. I got a receipt from Paypal but not the company, so I contacted the company via their website contact link, and asked them when my order would be delivered. 2 days later with no response, I contact them again, still NOTHING! I look through their site to see if they're even a real company or if I had been duped and I see that they only ship on Mondays and since I did not order until Saturday I would wait a whole other week before my order goes out! I am very upset to say the least that they did not make that clear at the time of purchase, and even more so that they did not respond to my 2 inquiries. I am still debating on whether or not to cancel my order, they are a poor company to say the least!
jonalisa1 Nottingham, NH (1 review) March 10, 2016
I placed an order for red worms on March 7, paid with paypal and received no order confirmation via email. 2 days later I sent an email via their website, asking for a confirmation and an idea of when they would ship- and received no response.
I found this website and called the phone number listed on the review. The call went to voice mail - the recorded message simply was a guy saying "Paul." There was no message identifying the number as a business.
I then decided to get on PayPal which has another phone number. I called the number and got Uncle Jim 's Worm Farm. They said they fulfill/ship for Earthworms4sale.
I explained I purposely did not want to order from Uncle Jim's and did not know I was doing that. (I had read they include other species with their red worms).
Uncle Jim's agreed to refund my money and they were courteous, but I would not do business with Earthworms4sale again, as they seem to be incommunicado
SM19 Hartford, CT (Zone 6a) (1 review) May 7, 2014
Posted on April 30, 2014, updated May 7, 2014
On April 23, 2014, I ordered and paid for 1 pound of red wigglers. April 28 was my first inquiry about the order, as I had not heard from Earthworms4Sale at all. I placed a call, but their number was defunct, so I emailed them a second time on April 29 and also tried to contact them via their "Earthworms4Sale Contact Form"--no response. On April 30th I emailed them to cancel my order and refund payment. Since I had not heard from Earthworms4Sale, I ended up ordering from another company, a company that has been very helpful, forthcoming, and professional--The Worm Dude. It's slightly more expensive, but well worth it--in this case, you definitely get what you pay for.On May 7th, 2014, SM19 changed the rating from negative to neutral and added the following:
After phone calls to PayPal and my cc co., I actually received my order on May 1st. I got no heads-up from Earthworms4Sale that they sent the order--no email, no phone call, nothing. I happened to discover the package sitting on my doorstep. When I opened the box, one or two had escaped the pouch that held all the others (in fact, as I opened the box, I unwittingly sliced one of the escapees). I fully expected to see a dead mass of worms, but lo and behold the worms were alive, active, and healthy! I was indeed impressed. The order came with directions on how to care for the worms, and they continue to thrive in my worm bin. So for the quality of the worms, I give Earthworms4Sale an "A+," but their customer service and business practice rate a "poor"; hence I'm moved to change my rating to "neutral."
KayeArnold Seagrove, NC (8 reviews) December 27, 2012
I ordered red worms on Friday, 12-14-12. They were shipped the following Monday and I received them on Thursday in excellent condition. They have the best prices I could find, so I will order from them again.
Excellent communication, fast shipping, and worms arrived fat and happy. A+
rvaneperen Riverton, UT (2 reviews) March 18, 2009
I just made a purchase of some worms and while I can't yet comment on the product and service, I did want to say that the shopping experience was very good. The product line and prices were very good. The web site was easy to use and checkout was a breeze. If they deliver a good product on time, and stand behind what they sell, they will have a perfect score from me. I'll comment again once the order is completed.On March 27th, 2009, rvaneperen added the following:
I just received my worms, and they look great, they are all alive and active. I would definitely do business with them again.