dave_s_ny New York, NY (1 review) February 16, 2014
I have been gardening for over ten years, but am by no means an expert. I learn at http://www.loja.jardicentro.pt and by extensive research and trial and error. The distributors in my area are having difficulty this year acquiring english roses so I thought I'd try out an on-line store for the first time. Makes me very nervous to not see/touch/smell what I am purchasing. I chose heirloom roses hoping for the best. I read every single page of text regarding the roses I chose and planting/care instructions to ensure I had correct expectations. A couple of months ago I received half of my shipment of six total roses. They were shockingly tiny...even with the expectation that they would be tiny ;)... I thought, oh my, what on earth have I gotten myself into. I re-read their site instructions and trusted in the information. I planted my beds EXACTLY how they told me to and placed them strategically for the correct amount of sunlight recommended. I will tell you that all but two have tripled, at least, in size and have bloomed multiple times and they have only been in the ground for less than 3 months. I am soooo delighted and proud. The roses I ordered were Lady of the mist, Othello (BEAUTIFUL BEAUTIFUL BLOOM), Glamis Castle (Beautiful dainty blooms), Pretty Jessica x2 (smaller, slower growers, but only 2 months in ground already starting to grow and branch out and I see 5 blooms in process already), and Lexy. Lexy is really small and not growing as rapidly as the others. The plant is healthy, just seems to be a slower grower for some reason. It may be the spot within the garden not getting the same hours of sun as the others. I am watching this one to see if she needs to be moved. The Lady of the mist bloomed once and the bloom did not look at all like the shape or color in the photo on-line. I wasn't sure I had the right plant. I emailed photos to http://www.loja.jardicentro.pt. I did have to follow-up a few times to pursue, but received wonderful customer service and feel the situation was handled more than fairly. You cannot expect that the owner will respond immediately to your call/email. Think of how many customers they have and they cannot possibly respond to questions regarding extraneous care and instruction as I've seen some people complain on this website. That is your job to google and/or research. They can't be responsible past what they've already told you. They are in the business to sell a specific type of own root rose and they give you every thing you need to get started. Come on folks. :) I am just astounded at how healthy these plants are. They have zero spots, zero dead leaves, zero signs of anything but thriving, and most are triple the size in 2-3 months based on which shipment they arrived within. The leaves are such vibrant green and the blooms and fragrance are amazing already. I cannot wait to see what happens next year when the plants are mature. I will follow the pruning instructions and hope they take over my whole garden. :) I STRONGLY EMPHATICALLY RECOMMEND THIS COMPANY, at least based on my experiences so far this year. Also worth mentioning, I live in Memphis, TN and we are experiencing 104 plus unbearable heat. Every plant, rose, and even my grass is thriving due to the fact that I water twice per day right now and originally dug up the old nasty clay "dirt" and replaced with a mixture of sandy loam, top soil, and a bit of miracle grow potting soil mixed. They LOVE it and are thriving. Just a thought... you can't just plop them in a hole in whatever dirt you have and barely water. They are like children, it takes lots of time and lots and lots of preparation and effort to grow them into vibrant beauties vs. average (no growth/no death...just sit there). I know I sound like a commercial for them, but truly I am so very pleased and will highly recommend.
frncscJC Braga Portugal (1 review) September 9, 2013
The ordered item should have taken 2-3 weeks to arrive (after paying, with 24 delivery shipment). It was delivered more than 4 months later.
Never got an email warning me of any delay or when the order was to be shipped.
Tried to contact the company's by phone 6 weeks after paying. Was always answered by voicemail. Tried and spent money for several other times leaving messages on the voicemail, NEVER got any feedback from the voicemails.
Contacted the company by email several times. Was only answered after marking the email urgent - almost 9 weeks after payment. The answers started by being very dismissive and un-polite, but soon became highly aggressive when a refund and cancelling of the order was requested.
I cannot underline this enough, the answers were very aggressive in tone.
I asked for a refund and cancelling of the order multiple times, even so the company ended not giving me the money back and sending the order almost 5 months after the initial order and payment.
Nobody needs this kind of interaction in their life.
merrydancer Vancouver, WA (4 reviews) December 17, 2011
Sent order for seeds, paid by paypal. contacted company after about 3 weeks. Told order delayed but would be sent. Checked about a month later as I still had received nothing. I was told it was mailed. I told them I should have received it by that time. They said nothing they could do but wait for it to be delivered or returned. ...now six months later... must wait for pkg to be delivered or returned. Today, offered to pay shipping again..WITH TRACKING. (which is something I think a reputable company might have suggested.) No... must wait for pkg to be delievered or returned.
Warning of ripoff!Company representative comment on February 4, 2013: The costumer claims are completely false and unfair as we prove that the costumer address is in fact a PO BOX address with no other information. (we cannot be responsible for a false or incorrect address). Also we did not believe this order was not delivered. We send orders to all world and any order not delivered is returned to our warehouse. I repeat: EVERY order not delivered is returned to our warehouse. We consider this post to be offensive and even in bad faith as it does not reflect our best efforts to deliver this order as we do every day with thousands of orders. We also tried to resolve the problem with costumer although the costumer being very offensive and even rude.
Also we consider this forum does not verify the truth of the claims or even the authenticity of the user. In result, any person can post a defamatory post about any company present in DAVESGARDEN.
Also, DAVESGARDEN does not respected our request to remove our company from this site. We consider this an unauthorized use of this company name and information. And thus we will consider DAVESGARDEN responsible for.