I ordered two hibiscus plants from them on Jul 14th ($32 shipped). They arrived on 7/23. They were packed well and smaller than I expected, I was hoping for them to be a little more mature, but we planted them the same day. Within a few days we noticed something was definitely wrong. The leaves started dropping off both, and the plants started to shrivel and droop. We made sure we were watering them correctly, they got the sun they required, we're in the right hardiness zone.
Emailed them 8/18 with photos, they were definitely dying. Pete said to give it more time and they'd probably pull through. I gave it more time, we babied the plants and monitored them daily. One of them did seem to perk up, but the other went downhill fast. It's now just a brown dead twig, it's a sad waste of money.
I emailed Pete on 8/30 with no reply, and tried again to their sales email on 9/4 with updated photos, asking for a replacement. Their site says they 100% no hassle guarantee their plants, so I was just hoping he could send another. It just doesn't make sense that it's 5 feet away from the other one in the same exact soil and it starts dying pretty much after we plant it.
He seems to be ignoring my emails and does not reply. I agree with the other reviewers, he's very responsive until there's a problem that needs dealt with. I guess I didn't spend enough money with them to be worth assisting. I do not recommend ordering from them!
art33 Florissant, MO (4 reviews) September 5, 2013
I received my NewGardenPlants order today and was very pleased. The plants were larger than I expected and in excellent condition. The bonus plant was very nice as well. I had one other order that I decided to cancel so I emailed Pete and ask him to cancel that one. I know he's got to be a very busy guy, but still he promptly answered saying he would cancel the other order. Sure can't complain about that kind of customer service! I'll be ordering again from this company.
iykim Hillsborough, CA (Zone 8b) (10 reviews) July 27, 2013
Posted on July 27, 2013, updated July 27, 2013
I ordered several plants totaling about $100. They were one of the few online nurseries that carried Proven Winner's Sunsatia Cranberry Nemesias. This was the only reason I chose NewGardenPlants.com. I added several more plants so that I take full advantage of their $10 flat shipping rate. Although most of the plants arrived healthy and in much bigger pots than most of the other nurseries I ordered from in the past, unfortunately, the Nemesias were DOA. They were all brown, shriveled up, and the cambium had no green color to it whatsoever. They never sent out any new leaves. So I sent them an email to get replacements. No reply. So I telephoned them. No one picks up the phone. I sent another email to Pete there, but still no reply. I don't think I will ever do business with them again.On July 27th, 2013, iykim added the following:
I read more reviews for New Garden Plants, and I have to agree with other reviewers who gave Pete a negative review in that there is absolutely ZERO communication if there is anything wrong with your order. Most positive reviews were from those who had received all live and healthy plants. My first order experience with them was fine because all plants from that order came alive. That's why I decided to order from them again. With the dead nemsias and no customer service, I will not order from them again. If you are OK receiving some dead plants and not getting any customer service for that issue, they are an OK nursery to order from. But if you expect customer service, no way no how.
Sibilation Jacksonville, FL (1 review) July 26, 2013
A few weeks ago I decided that I wanted to try and grow some Fuchsia in Florida (apparently I'm a masochist) and settled on NewGardenPlants. They were cheap, have large plants, and a flat(ish) rate shipping policy. So I added everything to my basket, and during checkout I thought I'd be cute and in the "request ship date" box (or whatever it's called) I put "asap please." Of course, to me asap means 'yesterday,' but to a horticulturalist this means 'when conditions are best for the plants to be shipped.' I, being of the internet generation and in perpetual need of instant gratification, paced a furrow in my garden in anticipation. Then, I (ever the whiner) sent an 'gimme my plants ~ waaah' email. The owner's reply explained the shipping and said he would include some additional plants for the inconvenience (you know, the fake one I created in my mind) . Today they arrived, and they are all large, in perfect condition, and the additional plants (which I did not deserve) are numerous. I'll be shopping again soon, and with a specific ship date (for the date field - imagine that) at hand.
Is gardening suppose to help improve patients? or is that fishing? Xanax?
Placed an order for 2 different types of perennials, about 12 total plants. They were on sale for great prices. The plants arrived packaged very well, in great shape. One extra plant included. I would GLADLY buy from them again. They had a "Color Guard" yucca for a price that could NOT be beat!
Upon receiving my plants, I noticed right away that one of them looked sickly (yellow and limp). I flagged it up to them via email and was told I ought to fertilize - which I did. The third plant is dead now and the company didn't respond to my email or a phone call. Only after I said I would dispute the charge through my credit card company did I get a response. There are too many good nurseries out there to put up with this poor customer service.
Posted on June 6, 2013, updated June 13, 2013
It would have been neutral , but I have e-mailed 3 times with no response. My order included 5 Echinacea . Four were nice sized plants and one (Meteor Yellow) was very small just reaching the top of the pot. The main reason I e-mailed was that they substituted Hot Coral which I already had a few of for Salsa Red without notification.
In these days it is not hard for a company to contact you about such matters and they had plenty of other plants I would have preferred . In what other business can a company just send what they want.
Order ID 6346On June 13th, 2013, NJBOB changed the rating from negative to positive and added the following:
Was sent a very nice replacement plant for the one that was substituted and from talking to others Meteor Yellow appears to be a slow grower. Have to say the plants are some of the nicer ones I have received mail order and very good packing. But please do not substitute plants without asking your customers first.
I ordered 2 Jack Frost Brunnera from New Garden. When the packaged arrived it was obvious that they thought a lot about how to package plants to protect them. I thought it was unique (maybe not, sort of new to mail ordering live plants) that they hot glued the wrapping paper, that was wrapped around the plant and secured with rubber bands, to the bottom of the box so they were guaranteed to stay upright.
I had ordered a Jack Frost Brunerra from Jung Seed and the difference in size and quality was startling (I would buy seed and roots from Jung however). Much bigger, much healthier, and packaged respectfully.
The company added a freebie. Freebies are always nice. They don't have to do that. Not sure that they do that with every order. This was a first time order.
Due to the quality of this order I have just placed another order for some flowering perennials for a rejuvenated flower garden. Thanks New Garden.
Posted on May 9, 2013, updated May 18, 2013
Posted on May 6, 2012, updated May 9, 2013
I ordered two penstemon, two coneflower & one helenium.
One penstemon was had the top almost completely broken off so they included another free one and added a bonus plant of a coreopsis . All the other plants were in good condition and very well packaged.On May 9th, 2013, bryana changed the rating from positive to neutral and added the following:
I placed a very large order with 'NO SUBSTITUTIONS PLEASE' as the only comment. Most of the plants were large, healthy and packed well. A couple of the plants were missing quite a bit of potting mix and a couple annuals looked like they had just been started in jiffy peat disks and re-potted. They did not receive one plant from a supplier so they substituted another - despite the fact that 'NO SUBSTITUTIONS' was printed on the order receipt they enclosed. My emails to them went unanswered so I had to call my credit card to start a refund.On May 18th, 2013, bryana changed the rating from neutral to positive and added the following:
They finally answered my email and sent the plant I had originally ordered - all the plants are in good shape.
Thumperbuni Baltimore, MD (Zone 7a) (1 review) May 17, 2013
I am not the sort to give anyone a negative review but my dealings with New Garden Plants had to be told to warn others of making the same mistake I made. I had ordered or received quite a few items from NGP none of which were in impeccable shape upon receipt. The ones that really concerned me were the three (3) Silene Druett's Variegated Campion that were subpar to say the least but one was a little worse than the others. I figured with a little tlc they would all pull through and went ahead and planted them in the same garden bed. It has only been about a week and the worse plant received has completely rotted away while the others are doing fine. I contacted Pete via phone message and via e-mail twice regarding this matter, I would have left him another phone message but his mailbox was actually full! Needless to say I have not received any contact back from him at all. This is completely unacceptable if you are running your own business. His website states "100% guarantee, a 100% NO HASSLE GUARANTEE", which means 100% absolutely nothing to me since it has been a complete hassle and I am extremely dissatisfied. I will NEVER buy from him again and I pursuade others on This site to think twice before doing so! And if anyone of my gardening friends asks me to recommend an on-line mail order nursery, the first thing I would tell them is to go to Romence Gardens because they are absolutely wonderful in every way. And the second thing I would tell them is to avoid New Garden Plants like powdery mildew!!
I just received my order of 12 coral bells and they are perfect. Well packed. Shipped timely. Healthy plants. Got the free stuff too. Will definitely order again.
timonsgirl Mount Prospect, IL (8 reviews) April 24, 2013
I ordered for the first time this year from New Garden Plants and received my order today. I have already placed a second order.
The plants arrived packaged very safely and in excellent condition.
The burning hearts I ordered arrived blooming and the two coreopsis are full and bushy.
None of the plants had any dead stems, wilting or drooping. There was no soil loss in any of the plants during shipping. They were perfectly watered - not over or under watered - which has been a big problem I've experienced with several companies in the past few years.
I highly recommend this company!
esanita TYASKIN, MD (Zone 7a) (6 reviews) April 20, 2013
Posted on April 18, 2013, updated April 20, 2013
I'm sorry to have to post a negative, because I know Pete is trying really hard to make a go of his business. But -- this is the first time I ordered from NewGardenPlants. The packaging was substandard. The 3 echinacea were crushed and almost all the plants had some of their soil dumped out into the box. The buddleia had its roots above the soil in the pot . I won't order again from this firm. I can get better plants for about the same cost from other mail order companies. The website pictures are great, but the plants aren't.On April 20th, 2013, esanita changed the rating from negative to neutral and added the following:
I've changed my rating to Neutral, based on the very concerned and immediate email I got from Pete, although I dithered between Neutral and Positive:
"If your not happy with your order either are we. What do I need to do to make you satisfied? We go to great strides to package our plants so they will not move under most circumstances. However we do have a few that get bumped around more than we would like them to. I would like to do whatever I can to make it right w you. Can I issue a refund or reship new ones for the plants that did not arrive in good condition."
Since so many dg posters had such positive experiences, I guess mine was just one of those things that slipped though the cracks. I'll try ordering from Pete again sometime and see how it goes.
I ordered the Hollyhock 'Chater's Double White' (Alcea rosea) and Hollyhock Scarlet (Alcea Rosea). I have never ordered plants via mail order and was skeptical. I was very pleasantly surprised when my order arrived. The plants were in perfect condition. They looked healthier than the plants in Lowe's and Home Depot nursery departments. (We don't have a *real* nursery in this little town). Very healthy looking plants and a bonus plant was included that looked just as good as the hollyhocks.
I will be ordering from Pete in the future and recommending him to others.
againes_5 Copper Canyon, TX (3 reviews) April 18, 2013
I ordered 3 dianthus raspberry swirl, 3 dianthus brilliant star, and 1 dianthus heart attack. In addition to this I unexpectedly received a stickered "bonus plant" of 1 sedum angelina. Upon opening the box, I was blown away at the amazing packaging job. Not one plant was damaged, literally no soil was to be found outside of the pots (meaning the plants were so well packaged that soil was not tossed all about the box) and the soil was still damp (meaning they had the care and foresight to water prior to shipment). I definitely will order from this company again! Kudos to a great job!
Posted on April 11, 2013, updated April 11, 2013
Shipment arrived intact with healthy plant despite issues with FedEx-their explanation as to the delivery delay was laughable. Well-packed. Extra plant added without cost was a nice touch. Would order again from this company. I think Pete needs as many orders as he can get considering the size of his family. My best.On April 11th, 2013, cerealkiller added the following:
I have ordered from New Garden Plants several times in 2012 and 2013. I was very satisfied with the service and the quality of their plants. I have emailed Pete twice for info and both times I got a prompt reply. Have had only postive experiences with this company. ( And I'm not easy to satisfy and yes, I'm considered "Picky".) danieltulip
My plants arrived in great shape and there was an added bonus plant which was in bloom. The prices are great and there is a wonderful variety of plants from which to choose. I will be ordering from them again soon!
Everything customer CarlaSue said is ditto from me. Pete only answered one of my emails, but subsequently didn't honor what that email promised, a replacement of an indistinguishable moldy plant. The packing is a little haphazard, and I've been able to live with that for the most part, but one thing I canNOT live with, aside from broken promises and failure to respond to emails, is to be served a substitution plant after clearly specifying I didn't want any substitutions. Too much lack of communication going on with Pete, and when in his only reply to me he said his family had taken an impromptu vacation and that's why he hadn't gotten back to me earlier, how could I help but wonder if that was true? Even if it was true, shouldn't he have contacted customers about it?Company representative comment on January 19, 2013: On Jan 19, 2013 8:47 PM, NewGardenPlants.com (New Garden Plants) responded with:
Owliphant, my apologies i am tring to locate who you are. I was unaware you did not get the replacements. I did not take care of your issues and that is my mistake. I would like to make this right with you, please contact me. Pete VanDer Kolk (NewGardenPlants.com)
Very positive. Ordered on Sat and asked for delivery this week and they sent on Tue and arrived Thur. Packed beautifully and plants were in very good condition. One price shipping so you can buy a lot and still have economic shipping. Their online site is easy to use too.
I placed my order early in March to make sure I would get the plants in case they would run out. I emailed them back to move my order up 15 days to the 15 of May. I replyed severals times to them to see if they got my email, and they never returned with a answer,I finally called them and they were not even sure about my order even though they had already run payment on my credit card. When they found my order I was told I would receive extra flower for the mistake, And I did and it was probably the best looking flower in the bunch. When I opened the box I was very disappointed in the flowers. Alot of them were broken, some were very small plants nothing like the picture they show with the tape measure, Dried out plants just not good looking plants at all. I will not order from them again.
I purchased 2 heuchera and was very surprised at the excellent way they were packed. They put the plants in a fiber type bag secured them and glued them to the bottom of the box and to the adjoining bags. I had quite a time getting them off the box, but I was greatful as you could have tossed that box and the plants would not have moved. Great idea. No soil was lost either. I also received an unexpected free plant. I will purchase from them again.
I just received and planted my order the other day. I bought 2 different kinds of lilac bushes and 2 blue salvias. I am very pleased with this company, my plants arrived in very good condition and were packed great. Each plant was individually wrapped in a thin fabric and hot glued to the box to prevent any movement during shipment. I also received a bonus plant to my surprise of an English Daisy! I would definitely shop with this company again and would recommend them to my gardening friends!
I placed several orders,from newgardenplants.com,based on reviews,from this site.I placed the orders several months before spring shipping was to begin.
I was so excited to receive my flowers.Sadly that didnt last upon opening my packages!
In total I spent $400.00 ,and purchased around 50lbs of flowers.
First my shipping requested dates were not honered.
Also most of the plants that had any height to them ,were placed in boxes FAR too small for them,and then the tops of plants were draped over tops of rest of plants,and then sealed shut in the box.
After spending two days being shipped,the plants that were packed that way,were HORRIBLY wilted mangled and damaged from being packed in that manner. Several of the plants clearly should have flower heads on them,but instead they just had broken stems,with missing flower heads.
Also MANY of the pots barely had any dirt in them.There was no dirt spilled in the boxes,as well as no broken off flower heads in box,so none of the above described complaints had anything to do with the shipping company.
Also many many many bugs arrived with my flowers.
I have dealt with many other online nurseries and never run into these issues.
I called and spoke with Pete,the owner,and mentioned my complaints to him.
His first response was to be angry and tell me to return them to him,and he would refund my money.
I told him I would be glad to return them to him BUT he needed to send me the return label.He told me to buy the return label,and he would reimburse me.I refused.He finally agreed to send me the label.
About ten minutes later Pete called me and asked that I give them time,and see if they come back and if they dont,he would refund my money,or did I want a discount.
I responded I wasnt interested in any discount.I payed good money for good flowers and that is all I wanted.
I then got into more detail about the condition of the flowers how they were packed and how they arrived,and Petes response was to laugh like an IDIOT,and say he had someone new working there and he would speak to them about it.
At this point,I felt I should throw all flowers in a box and simply return them.I decided against that though,and figured it wouldnt hurt to give it a few days,and see if they survive.
Some survived and some did not.
I gave another try to this company and took replacement plants for those that died.
Would you believe it if I told you,the rest arrived EXACTLY the same as the first set.
Withered,bent,mangled,missing flower heads,with bugs,and barely any dirt in pots.I guess Pete~~ I mean the "new worker" didnt get the message!
I emailed Pete this time with my complaints,that was a week ago,I never heard back,and that is fine.
My goal now is to simply inform future potential buyers to new garden plants.com what they are in for,if deciding to place an order with Pete.
As I stated at begining of this review,I placed an order with this company,based on trusting to some degree the reviews on this site.
I now honestly believe that Pete the owner of newgardenplants.com placed the posative reviews of his plants, and packaging on this site.
Otherwise wouldnt he have been sure to make sure someone who spent so much money,at his store,was satisfied,atleast the second time around?
Either way next year I will shop directly at the proven winners online site.They are wonderful and I have nothing but great things to say about them and how they handle their merchandise and their customers.
They are proven winners,and newgardenplants....proven losers!
I hope this review saves someone the trouble aggravation and disappointment I went through. Buying flowers is suppose to be fun and enjoyable and Pete finds a way to take all that away....and add a headache,and some bugs....EWW!
BUYER BEWARE!!!Company representative comment on April 3, 2012: On Apr 3, 2012 11:52 PM, NewGardenPlants.com (New Garden Plants) responded with:
I am disappointed that carlasue had a bad experience with NewGardenPlants. We do our best to please all of our customers. I'm not sure why she would go out of her way to personally attack me. As she stated, I did offer to totally refund her.
What a wonderful transaction! The plant arrived safe and sound and there was an additional plant in the box. The plants were packaged in a manner that would allow the them to ride upside down without damage.
I was looking for a specific plant to place in a bed with a Rose of Sharon "Bluebird". I found a complimentary Rose of Sharon "Blush Satin" at New Garden Plants. Not only did the plants arrive in a timely manner, it arrived in bud!
Wow! Nice Plants. This is the first company that has sent me decent-looking echinaceas: a nice size and healthy.
I've purchased at least a thousand dollars worth of plants from New Garden Plants this season - my first order was so wonderful looking, I went back for more. I've even placed a couple of orders for a friend of mine, the plants were just so nice.
Packing is excellent. The plants are not shipped too wet, and they are secured very well in the box. No breakage occurred because of loose pots.
I love these guys. Well done, New Garden Plants! And, Thank You!
onewish1 Denville, NJ (Zone 6b) (25 reviews) April 14, 2011
I could not be happier with my order... plants were wrapped in either cloth sleeves or paper bags and hot glued to the box and other containers .. those plants were not going anywhere!!!... looking forward to future orders!!!... I also put photos of the shipping (after I unpacked 1/2 the box).. and the plant sizes in my diary
maledicto Los Angeles, CA (2 reviews) March 18, 2011
I received my first order today (hanging basket combos) and have nothing but high praise for this company. Variety of available plants is huge; every time I check their website, there is something else I want. In fact, I am expecting my 2nd order next week!
mbenson7 River Vale, NJ (2 reviews) November 5, 2010
I took a chance and ordered from this company in late July. It was a small order, but I'll without a doubt be purchasing from them again this spring! My Agastache "Summer Love" arrived small but healthy and well-packaged. I confess to having given it pathetic care on planting, especially given a brutally hot and dry summer... and for a couple of weeks the plants didn't seem to do much of anything. But I guess they were just working on their roots, because all of a sudden they just took off! Robust, flower-laden, gorgeous plants that put on a stunning show for more than two months! Only now, following a couple of nights in the upper 20's, have they finally faded.
Excellent job from this up and comer!
thecattylady Downers Grove, IL (Zone 5a) (2 reviews) May 14, 2010
I was hesitant to order from New Garden Plants, no reviews on Dave's Garden. I am sure glad that I did. Plants are beautiful, healthy, and shipped in 5" pots.
I emailed them asking when plants would be shipped and received an answer by the next day. (Shipping is done on Mondays and Tuesdays). The prices were better than almost every other site that I looked at for a comparably sized plant.
Now here is the best part: shipping. Their shipping charge for any order is $9.95 plus $0.39 per plant. Makes you wonder about the shipping charges from some of the other companies.
I highly recommend New Garden Plants and will be ordering from them in the future.
I am a veteran weekend gardener -- but with a new house, nothing in the yard, a hip replacement and a broken wrist, I have been buying many plants this year online. No one can surpass the excellent quality of the plants I purchased from NewGardenPlants! The plants are bigger by far than any of the other vendors, packed better than any of the others; the company is a GOLDMINE! I have been using the website "Dave's Garden" -- to read vendor reviews and have used only the top vendors-- and I almost didn't order from NewGardenPlants because they are so new...their products are just too wonderful not to brag about!
The website is easy to use -- the pictures and descriptions clear -- and the quality of the plants shipped are better than some I have purchased from my local nursery. I will be a return customer, again and again and again.
sthinton Astoria, NY (Zone 6b) (6 reviews) April 29, 2010
I hesitated before placing an order with New Garden Plants because the business had no reviews here at Dave's Garden Watchdog. But, I held my breath and bought ten plants. I can report that the experience was very positive and I recommend you support this new nursery with your orders.
The website is easy to use and features all the tools we've come to expect. The selection of plants is on the standard side, but does features some harder to find specimen like Epimedium. The prices are very competitive, with some plants offered for less than other nurseries and many are currently on sale.
It was the information about the company that led me to place my order. The new venture is the work of a young couple and I wanted to support them in what must be a tough time to start a nursery. An added bonus is the nursery's guarantee, which is as liberal as any you'll find.
I stumbled upon the nursery while searching for Brunnera macrophylla 'Jack Frost,' which is offered currently at the sale price of $11.55. I also ordered Geum chilohense 'Mrs. Bradshaw' ($5.99), Viola cornuta 'Columbine' ($8.67) and Eupatorium dubium 'Little Joe' ($7.49) I also received a free gift of Nepeta faassenii 'Walker's Low.'
After placing my order I received a confirmation email message. I had chosen the upcoming Monday as my ship date and on the Tuesday after that day I received a shipping confirmation with FedEx Ground tracking information. I received the order on Thursday in sturdy, well-packed boxes. The plants were in deep, 4" pots. The soil was moist and the plants showed no sign of damage. Even the free Nepeta was this size. The boxes were packed without use of Styrofoam peanuts!
All of the plants were in excellent condition with active growth. The Brunnera had 12" of growth and was in the final stage of its spring flowering. The Viola were very healthy and also in flower. The Geum and Nepeta were equally healthy and seem likely to bloom when their season arrives. Only the Eupatorium was smaller than expected, but it is a plant that is later to awaken than the others.
Included with the order (besides the free Nepeta) were soft metal plant identification tags and a coupon for a free plant with my next order.