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The scoop on 'KPR - Gardeners Club Slovakia'

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KPR - Gardeners Club Slovakia


Not known, 12345
(Slovak Republic)

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Recent reviews:
Past month Past 6 Months Past 12 Months
Positive 0 1 1
Neutral 0 0 0
Negative 0 0 0
This company offers a variety of seeds.

This company specializes in:

  Feedback History and Summary  
2 positives
2 neutrals
7 negatives

Comments:

RatingAuthorContent
Positive daemonarch
coimbra
Portugal
(1 review)
May 23, 2014
I made an order for 18 kinds of seeds, and received the order only with a delay of 15 days compared to two months expectable. Therefore, I am satisfied. I just have to point out that communication could be better.

Carlos - Portugal
Negative octavia_kiss
Timisoara
Romania
(1 review)
January 3, 2013
Posted on July 31, 2011, updated January 3, 2013
Hi,
After seeing that I get no reply from this "company" I decided to search similar experiences on the web and it seems that I'm not the only one fouled! I should have searched before making any order(and payment)!

I followed the instructions exactly. They said that due date for my order is March-May! We are almost in August and I received NOTHING!

MARTIN SMETANA, what do you say about this?

On you site you say that:
"Orders are usually dispatched as soon as we receive your payment. No responsibility is taken for seeds lost in transit unless insurance option is arranged with us prior to shipping. (This means however higher shipping costs.)"

My order was insured also!

Start treating your clients with more respect and answer the emails!

We are in August! Where is my order? March-May has long expired!

I'm very dissapointed. In your "club" you can't find any member to reply emails? And deal with clients?
On January 3rd, 2013, octavia_kiss added the following:

Hello, miracles happen! After more than 1 year, the seeds finally arrived! They suddenly sent me a confirmation email(around Christmas 2012) for my payment (which had been done more than 1 year ago) announcing me that they sent the seeds.

So, yes, the seeds arrived. 3 kinds were missing but they compensated it by giving more seeds from the other kinds. I no longer bother to ask for the missing ones.

Would had been nice to send some appologies for the delay and for the replacements. But no, they acted like nothing ever happened.

It's like there are only robots, no brains, no human skills or at least marketing knowledge.

I maintain my negative rating. I'll never order from them.
Negative mboret
Dronten
Netherlands
(1 review)
June 2, 2012
I've ordered, begin of April, seeds of Poncirus Trifoliata.
I've paid, and since then: nothing.
No seeds, no reply on my mail(s),
so my conclusion is that they are thieves!
Negative Z_Hongo
(1 review)
February 2, 2012
Posted on July 4, 2011, updated February 2, 2012
Posted on June 10, 2011, updated July 4, 2011
Posted on May 17, 2011, updated June 10, 2011
Posted on May 10, 2011, updated May 17, 2011
Posted on May 3, 2011, updated May 10, 2011
Posted on May 3, 2011, updated May 3, 2011
Posted on April 25, 2011, updated May 3, 2011
Posted on April 18, 2011, updated April 25, 2011
Posted on April 11, 2011, updated April 18, 2011
Posted on April 4, 2011, updated April 11, 2011
Posted on April 4, 2011, updated April 4, 2011
Posted on April 4, 2011, updated April 4, 2011
Posted on April 1, 2011, updated April 4, 2011
Posted on February 17, 2011, updated April 1, 2011
Posted on February 16, 2011, updated February 17, 2011
This guy (Martin Smetana) is a fraudster. I paid my seeds and didnīt get anything by now and itīs been 2 months since I send the money.
He doesnīt answer to the emails I sent.

Donīt order anything to these guys (KPR) unless they send the seeds first.
On February 17th, 2011, Z_Hongo changed the rating from negative to neutral and added the following:

I have to say you are right, I read the mail again and it figures the period of delivery (January-March). I really want to apologize for this big mistake and hope youīll forgive me. Iīm really sorry.
On April 1st, 2011, Z_Hongo changed the rating from neutral to negative and added the following:

Today is the 1st April and I didnīt receive the seeds. Youīre no longer on time.
On April 4th, 2011, Z_Hongo added the following:

4th april and still nothing........
On April 4th, 2011, Z_Hongo added the following:

4th april and still nothing........
On April 4th, 2011, Z_Hongo added the following:

4th april and still nothing........
On April 11th, 2011, Z_Hongo added the following:

11th April and no seeds arrived and no email received. I would like to know what would be KPRīs excuse now. The first was that we donīt know how to read, now that we learned how to do it right thanks to them, whatīs the next excuse? Maybe that we didnīt order thousands of dollars and thatīs why our order has no priority like others? or just that they keep the money because they need to buy a new car? who knows?

Iīm an experienced gardenener with 20 years of experience and Iīve been ordering seeds since a long time. This is the worst way Iīve been treated as a customer ever:

They didnīt answer any of my mails, they accused me and others of being illiterate and/or ignorant, finally after a long wait the seeds didnīt arrive in the "agreed period of time", and lastly and worst of all, they donīt even bother to contact me to tell whatīs wrong with the order.

But I know very well this kind of people, itīs never their fault, theyīre the best and are others who are in fault. I think this time is going to be the mailmanīs fault or anything else, maybe Japanīs recent disaster.

Finally let me tell you something, NOBODY THAT I KNOW, INCLUDING MY STUDENTS, ARE NEVER EVER GONNA ORDER ANYTHING FROM YOU.

Iīll keep you guys updated, if this people think Iīm gonna give up they donīt really know how big my balls are.




On April 18th, 2011, Z_Hongo added the following:

18th april........still nothing.
On April 25th, 2011, Z_Hongo added the following:

25th April..........nothing and more nothing!!!!!!!!!!
On May 3rd, 2011, Z_Hongo added the following:

3rd May................no seeds. 2 months delay, this is unpresentable.
On May 3rd, 2011, Z_Hongo added the following:

I ordered recently some seeds to a serious company and got the seeds in 10 days. Thatīs how serious people work!!!!! and they answered ALL OF MY MAILS.

Another issue, you should treat all the customers the same way and not considering just the amount of money spent in the order. If you give priority to big money orders, such as you do, you should let the customers know and tell it clearly in your webpage, something you donīt do.



On May 10th, 2011, Z_Hongo added the following:

10th may.......nothing

This is a huge fraud. At least I just ordered 15 euros, itīs something I do always when itīs the first time I order to someone I donīt know.

Donīt trust anyone the first time and donīt order big money. Be very carefull with third world countries such as this one.
On May 17th, 2011, Z_Hongo added the following:

17th may...............nothing.

Besides what janmalysz recommends, I think we could also send 100 mails everyday to colapse their mail.
On June 10th, 2011, Z_Hongo added the following:

10th june and no seeds. Itīs time to go to the police.
On July 4th, 2011, Z_Hongo added the following:

Iīve denounce this thief (Martin Smetana) to the police. Let see what happens.
On February 2nd, 2012, Z_Hongo added the following:

Well, finally Iīve denounced this guy to the spanish "guardia civil" for an internet fraud. Let see if at least he gets what he deserves. Maybe, if weīre lucky, the webpage KPR can be closed down.
Company representative comment on February 16, 2011:
On Feb 16, 2011 7:37 AM, KPR - Gardeners Club Slovakia responded with:

Negative comments are made only by customers who have not read nor "sales conditions" nor "email confirmation of the order", but neverthless they sent money for their orders.

"The placing of an order by any means signifies the acceptance of the above terms and conditions."

After customer place an order, s/he receive an email confirmation from KPR. This confirmation contains both payment details as well as the expected delivery time of the order.

Some customers pay it immediately, without carefuly reading what they are paying for and when they will receive it. Instead of just quick look on the short email order confirmation, such customers are disturbing many times by the same question "when I will receive my order?".

Any additional conversations with such customers is both not necessary nor usefull. It is just waste of the time which is slowing us proccessing the orders. Due to this reason, as written in our sales conditions, we do not provide additional information for questions "when I will receive my order" if we are still within the expected delivery time which was provided in the order confirmation together with the payment details.

Let's look on this example:
order placed Thursday, December 30, 2010 1:32 PM
order confirmed by KPR Thursday, December 30, 2010 6:47 PM when customer was informed about estimated delivery in the period: January-March 2011

customer changed payment method on Monday, January 03, 2011 1:03 PM, confirmed by KPR on the same day.

Today, it is 16th February 2011, so we are still in the agreed delivery period.

Since then he sent many emails concerning the same questions "when I will receive my order"...

Conlusions: Read, read and read... If you can not read or you do not want to read, kindly do not place an orders! Thanks. :-)

Negative panapo
Athens
Greece
(1 review)
January 11, 2012
Posted on November 30, 2011, updated January 11, 2012
Posted on November 27, 2011, updated November 30, 2011
Posted on November 15, 2011, updated November 27, 2011
Posted on November 3, 2011, updated November 15, 2011
Posted on October 18, 2011, updated November 2, 2011
The WORST ever customer service.
It NEVER replied to my emails.

Here is story:
I placed an order on the 26/DEC/2010, for two (2) kilos of Pleurotus Ostreatus seeds, that should have arrived to me in April/May, as they said in their email on the 30/DEC/2010.
I made the wire transfer to their bank account on the 30/DEC/2010. They should see the funds in their account a few days later (4-5days), no confirmation from them!.
Anyway, i waited patiently till 12/JUL/2011, which was my first email to them. NO REPLY!! I tried to contact them several times after that date using their webform (no other contact information available), still nothing!
I have also sent them my Banks account details in order for them to return my money, if they were not capable in fulfilling my order... but still no reply or any action from them.
It's OCTOBER 2011 and NO package has arrived yet or any email from them!!!!

MARTIN SMETANA, where are you?!?!

Waiting for your action and/or your reply.

Mr Apostologlou Panagiotis
Tel: +306973630417

On November 2nd, 2011, panapo added the following:

03/NOV/2011.... nothing yet!!
On November 14th, 2011, panapo added the following:

Still NO reply!!!!
On November 27th, 2011, panapo added the following:

27/NOV/2011... and stil nothing!!! if someone has any phone number of the KPR company, so i can contact them directly, i would be gratefull. thank you
On November 30th, 2011, panapo added the following:

Guess what!!! after 5 months they replied to my emails saying that they received my payment and they are sending the order!
Let's see......
On January 11th, 2012, panapo added the following:

Finally... the package arrived!!! it's only been one year since my order!!! besides that, from the moisture the seeds already gave mushrooms in the package!! i still keep my rating to negative, it's not worth doing business with those guys, unless the change their customer service policy and also provide a telephone number to reach them!!! bad company!
Neutral cleaner001
(1 review)
July 26, 2011
Posted on July 16, 2011, updated July 26, 2011
Posted on July 2, 2011, updated July 16, 2011
Posted on May 29, 2011, updated July 2, 2011
Posted on May 8, 2011, updated May 29, 2011
Posted on April 25, 2011, updated May 8, 2011
Posted on April 14, 2011, updated April 25, 2011
Posted on April 7, 2011, updated April 14, 2011
Posted on March 31, 2011, updated April 7, 2011
Posted on March 13, 2011, updated March 31, 2011
Until now, I don't have a very good experience with Garderners Club Slovakia (GCS).
Became a member of their site, paid 10 euro's.
Then placed an order(93 euros) and waited.
Apparently I missed some reading in the email: expected send date: jan-march.
There's NO indication, or at least NO CLEAR indication on the owners website what the lead time of the seeds is. The only small indication is "jan-march" in the email that is sent after you place an order which might be overseen easily. Owner states that questions like "where is my order" can't be answered because it will delay progress and you are considered as disturbing. I too did ask that question, since it is the first time that I placed an order there.
The first time this question by email was answered by "see bellow", referred to "jan-march". Even could be an auto generated email. Thats a 3 month time span!
After that I sent some emails and they were totally ignored. Like, what are the seeds that are in backorder then?

About 2 months later I had my inlaw send an email about deliverey time of some baobab seeds, just because my emails were ignored. In FIVE minutes GCS answered, that the seeds could be sent right after they would receive the money.
so they DO have time. This doesn't create any trust.

I think a little more constructive answer could help. Like, sorry but due to backorder of some seeds, we cannot give an exact date of when the order will be shipped. We are sorry for the inconvenience.
That is what I suggested by email, i tried to be constructie, and I kindly requested to reply. Until now, no answer.

Sorry representative of GCS, but "sales conditions"?!, the sales conditions are hard to find on your website, and they don't say anything on seeds being on stock/backorder. I sure CAN read and I sure WANT to read, but there IS nothing to read. If you find it is disturbing that customers ask the same question over and over again, the problem is not with the customers but with the seller, or website.

For now, I keep the experience on negative, when I receive the seeds, i will reconsider my thoughts.
On March 31st, 2011, cleaner001 added the following:

10.35pm march 31. Still nothing.
On April 7th, 2011, cleaner001 added the following:

7 april, still nothing.
On April 14th, 2011, cleaner001 added the following:

April 14th. Still nothing.
Has the order been shipped yet?
On April 26th, 2011, cleaner001 added the following:

STILL WAITING...
On May 8th, 2011, cleaner001 added the following:

nothing received. No reaction on any emails.
paid more than 100 euro's!
Until now it seems like a big scam.
On May 29th, 2011, cleaner001 added the following:

Office Name : Czech republic,
Country : Czech Republic
State/Province : Brno
City : Ostopovice
Street Address : #Posta Posta Ostopovice, Suite/Appartment: Posta Ostopovice
Postal Code : 66449
Business Hours :
Monday From : None to : None
Tuesday From : None to : None
Wednesday From : None to : None
Thursday From : None to : None
Friday From : None to : None
Saturday From : None to : None
Contact Person : Mr. Martin Smetana (director - director)
Phone : 420 - 608 - 366280
Mobile : 420 - 777 - 338925

On July 2nd, 2011, cleaner001 added the following:

DON'T BUY FROM THIS SELLER KPR - Gardeners Club Slovakia ! PAID ALMOST 100 EURO'S AND GOT NOTHING. Mr. Martin Smetana represents SCAM and FRAUD .
On July 16th, 2011, cleaner001 added the following:

Received message that order has been sent on july 16th.
Have to wait. Order was placed january 2011.
On July 26th, 2011, cleaner001 changed the rating from negative to neutral and added the following:

I'm amazed that the seeds arrived today. Not feeling comfortable putting rating to neutral, I tend to leave it to negative.

Although I received the seeds, there's no way that i'm ever going to order again from this supplier. Communication is bad.
It took 6 1/2 months for the seeds to arrive with hardly any communication from their side, and delivery would be 1-3 months.
Company representative comment on March 17, 2011:
On Mar 17, 2011 10:59 AM, KPR - Gardeners Club Slovakia responded with:

In the order confirmation provided estimated delivery period January-March.
So we are still in agreed time period.

Negative mispeli
Seinäjoki
Finland
(1 review)
July 25, 2011
Posted on July 9, 2011, updated July 25, 2011
Posted on May 28, 2011, updated July 9, 2011
Posted on May 4, 2011, updated May 28, 2011
I order and pay in last july,now i still wait my seeds. I send many Emails, no answer, i send letter, no answer.
They take my money but doesnīt send anything.If they donīt send seeds very soon i go to police.

On May 28th, 2011, mispeli added the following:

I send more @mails, no answer.
No seeds, no @mails, next i send letter to his home address.
On July 9th, 2011, mispeli added the following:

Now i got seeds. It take 11 months 20 days after day when i pay my order. Three species still missing, i send e-mail to KPR and now i wait again.
On July 25th, 2011, mispeli added the following:

Now i got last seeds. I donīt change rating because is too long time wait order if it take over a year.

Order and pay in july 2010 and get seeds in july 2011.

Negative janmalysz
Warsaw
Poland
(3 reviews)
May 16, 2011
This is a copy of our last email to Mr. Martin Smetana, KPR Slovakia owner :
"The time of delivery ( February) agreed upon has expreed long ego. Repeated reminders were no effect. We can no longer put up with the indifferent treatment acorder our Gloriosa seeds order.
We are forced to appoint the final date on delivery on 30 April 2011 and in case this term is also exceeded, we shall have to inform about KPR Slovakia " gold mine business " as follow:
Slovakia Financial Police Office,
Slovakia Office of Financial Control,
Slovakia Tax Control."
Until now (16 05 2011) , no seeds, no answer ,no comments!!!
Jan Malysz, Warsaw, Poland
Positive lucaT
Casale di Scodosia (PD)
Italy
(1 review)
March 25, 2011
Posted on March 18, 2011, updated March 25, 2011
Posted on March 17, 2011, updated March 18, 2011
I performed an order, paying 20,10 euros, at the beginning of February. When I placed the order, KPR sent me a mail with payment details and the expected delivery time: February-March.
I payed the price requested, but I haven't received any kind of mail confirming payment. I asked KPR if it has received my payment and about delivery time. I sent it dozens of mails, but it never answered me. This is why I had a negative experience. But if KPR kindly will answer my questions or the seeds will arrive before the end of March, I promise to change my mind about KPR. However, at the present day, my experience is negative.
On March 18th, 2011, lucaT changed the rating from negative to neutral and added the following:

Well, you have finally answered..
I change my rating to neutral, since it's the middle of March and so there is no delay in delivery time, as you wrote. When I will receive the seeds I will change my rating to positive.
On March 25th, 2011, lucaT changed the rating from neutral to positive and added the following:

Today I' ve received the seeds. They seems to be ok. It's the 25th of March, so there is no delay. It's my first order at KPR, but, all considered, I can change the rating to positive.
Company representative comment on March 17, 2011:
On Mar 17, 2011 10:56 AM, KPR - Gardeners Club Slovakia responded with:

17 emails including 4 orders sent by client, 3 orders cancelled by client, the last one for 15 € has been paid.
7 emails sent by KPR
Payment was ordered at clients bank incorrectly (client did not follow payment details in email confirmation) and thus has been returned. Then asisted by KPR to help client make the payment.

As client wrote:
"I performed an order, paying 20,10 euros, at the beginning of February. When I placed the order, KPR sent me a mail with payment details and the expected delivery time: February-March."
on the middle of March, we are still on time.

So there is no reason for negative feedback. Really special care has been provided, altough very small order.

Negative madinPOLAND
09-100
Poland
(1 review)
June 22, 2010
Hello,

in the begining of March i ordered seeds, and i paided to account Martin Smetana. Now is June ang i do not get any seeds. I wrote to then few e:mail. They answered me by some, but not all. I do not know what I will do. Mayby go to police, i will wait few days.
Mayby you have some information , about this company. I need phone number to Martin Smetana.

Thanks
Madin
madin.biuro@gmail.com
tel.; 0048 783-144-788
Company representative comment on February 16, 2011:
On Feb 16, 2011 7:40 AM, KPR - Gardeners Club Slovakia responded with:

Negative comments are made only by customers who have not read nor "sales conditions" nor "email confirmation of the order", but neverthless they sent money for their orders.

"The placing of an order by any means signifies the acceptance of the above terms and conditions."

After customer place an order, s/he receive an email confirmation from KPR. This confirmation contains both payment details as well as the expected delivery time of the order.

Some customers pay it immediately, without carefuly reading what they are paying for and when they will receive it. Instead of just quick look on the short email order confirmation, such customers are disturbing many times by the same question "when I will receive my order?".

Any additional conversations with such customers is both not necessary nor usefull. It is just waste of the time which is slowing us proccessing the orders. Due to this reason, as written in our sales conditions, we do not provide additional information for questions "when I will receive my order" if we are still within the expected delivery time which was provided in the order confirmation together with the payment details.

Conlusions: Read, read and read... If you can not read or you do not want to read, kindly do not place orders! Thanks. :-)

Neutral jurpo
HELSINKI
Finland
(1 review)
June 2, 2010
Posted on May 2, 2010, updated June 2, 2010
Posted on April 21, 2010, updated May 2, 2010
I ordered seeds December 2008. Seeds came fine during January. That was good. But when I ordered more seeds last November 2009, and I paid in advance to their account, I have not received anything. I have sent them complaint via email 2 times (February, March) and asked my money back or seeds, no response. They don't answer to emails and no phone numbers or address. I know that also some other people have similar problems with KPR (they had larger order, group-purchase). Is that company going to go bankrupt or owner can not run company anymore for some reasons? If company responds my feedback, please give them my email address. I want to find solution, not trying to give negative image or disturb their shop. If no response from them, please keep this message here so that people can do conclusions. If I receive my order during summer, or next autumn, or 2011, I will of course send here message and update status of this case.
On May 2nd, 2010, jurpo added the following:

Not yet any answer from KPR Gardeners Club. My friend sent them email asking seeds or send money back to bank account:

Dobrý deň! Čakám semená. Názov je XXXXXXXX
Myslíte si posielať semená? Martin Smetana vzal peniaze, ale nie semená? Návrat peniaze na tento účet:
SWIFT/BIC: **
IBAN: ***
Ak je problémy, mám kontaktovať políciu?!!!??

It really seems that KPR seeds is defunct, scam, or anyway problem shop. Strong avoid until further notice or owner responds here. Now looking to try to contact some friends in Slovakia so that they could ask details about this from Slovakian authorities / police.
On June 2nd, 2010, jurpo changed the rating from negative to neutral and added the following:

Week ago received email from them, and now received seeds from them. All came, packaging was ok. Wonder why this (whole order) was so much delayed as this was to be delivered in February or March. If they could not deliver everything, they could send email and inform customer, or at least send some kind of message that "delays are possible"

I changed my rating to "neutral" as my earlier experiences of KPR are still weighting positive.



Company representative comment on February 16, 2011:
On Feb 16, 2011 7:40 AM, KPR - Gardeners Club Slovakia responded with:

Negative comments are made only by customers who have not read nor "sales conditions" nor "email confirmation of the order", but neverthless they sent money for their orders.

"The placing of an order by any means signifies the acceptance of the above terms and conditions."

After customer place an order, s/he receive an email confirmation from KPR. This confirmation contains both payment details as well as the expected delivery time of the order.

Some customers pay it immediately, without carefuly reading what they are paying for and when they will receive it. Instead of just quick look on the short email order confirmation, such customers are disturbing many times by the same question "when I will receive my order?".

Any additional conversations with such customers is both not necessary nor usefull. It is just waste of the time which is slowing us proccessing the orders. Due to this reason, as written in our sales conditions, we do not provide additional information for questions "when I will receive my order" if we are still within the expected delivery time which was provided in the order confirmation together with the payment details.

Conlusions: Read, read and read... If you can not read or you do not want to read, kindly do not place orders! Thanks. :-)

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