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PPS has changed its packaging - see http://goo.gl/4LUEV. I have not used them since first ordering from them in 2009 so I do not know if their customer service has improved. Nonetheless, I've changed my rating from negative to neutral.Company representative comment on April 27, 2011: On Apr 27, 2011 12:24 PM, Prairie Plant Systems responded with:
Prairie Plant Systems Inc. appreciates your change in rating and does regret that you did not enjoy your inital experience with our company. We are attentive to customer feedback and strive to provide a satisfying experience to all of our customers. http://www.prairieplant.com