THIS COMMENT IS ON THE WEBSITE SIDE: it took me around 8 or so tries to place my order the first few times my shopping cart timed out i guess. the last time i was waiting on a return email from them which never came and that was 3ish days ago and it timed out again. well i guess it will be another 2+ hours on their website trying to find what i want to make my order. I discovered that the only way to do this is to open every item i want in a "new tab" then add them to my shopping cart essentially one right after the other all at once. I am also not happy with the fact that they apparently absolutely refuse to actually talk to people real time. this is one of those things i am a bit old fashioned about, i am not real keen on dong business with people i can't pick up the phone and talk to. specially one that is only as as small as they are. then when i started checking out i see the shipping is about 25% of the cost of my order. since i have my own business i know that that is way to high for the weight of what i ordered so i ended up trimming my order down to $83 from $100ish. and my total was still $102. i am not going to change my rating on this but i will make a second comment on the content and speed of the order it's self. hopefully it will get here in time to be able to use some of it as a gift for a friend of mine easter weekend.Company representative comment on April 4, 2015: On Apr 4, 2015 4:20 PM, Center of the Webb responded with:
You can please some of the people some of the time but you cannot please all the people all of the time.
We never received an actual request for assistance and immediately refunded all the monies of the order on 3/29/2015
For any questions regarding shipping cost or how to contact us, please visit our FAQ and terms page on our website.
This will be the only response in this matter. Thank you for your interest.
Cat @ centerofthewebb.com
OrbSilk Haines City, FL (2 reviews) September 4, 2014
There are lots of exotic and neat plants offered. Browsing the site, the order, payment, and shipping all went well. I am very pleased with the condition of the seeds and the packaging. I do recommend this company to others and I have a wish-list of more items of interest. I'm looking forward to having future orders from here again.
maxpopoki Baytown, TX (1 review) February 17, 2012
I like the small personal outfit for the third year in a row, love getting my hands on rare seeds.. Pro creative bonus seeds are a plus very happy no problems here.
BotanicalBoi Carrollton, GA (Zone 7b) (5 reviews) February 9, 2012
I ordered from this company in December of 2011. I thought that maybe I had not yet received my order due to it being winter. Then I noticed another customer had ordered and received their order. My order number was Order No: 1923021. I have not gotten anything as of yet. If the order does end up coming to me, I will change this feedback at that time.
Tecoma Stans Esperanza "Yellow Bells" - 50 Seeds: 1 x $2.99 = $2.99
Sales Tax: $0.00
Shipping: $1.80 (Regular US-Mainland)
Payment via: Paypal
Payment details: firstname.lastname@example.orgCompany representative comment on February 10, 2012: On Feb 9, 2012 Center of the Webb responded with:
It is correct that the order was placed but no payment was received and no payment went through paypal. Additionally, we were never contacted besides receiving this bad feedback.
If you feel this is an error, please provide your paypal transaction number, verifying that your payment did go through, and we will issue a full refund instantly and send you another order (as previously placed) free of charge. We would appreciate if you could remove this unwarranted bad feedback immediately.
The Autograph Diva
Carrollton, Georgia, (removed)
[email address removed]
On February 9th, 2012, Centerofthewebb added the following:
While we really do prefer making new and happy clients, we feel that a reasonable attempt has been made to resolve this issue. We decided to no longer resume this somewhat ongoing (one sided) unfriendly email conversation for an order of which payment was never received and no proof of payment has been supplied. Paypal does take refund claims and so do credit card companies.
No refund was given at this time.
Thank you for your time and please visit my website for actual buyer feedback
Kind Regards, Cat
On Thu, Feb 9, 2012 at 9:52 PM, Private Account wrote:
That is just an insane way to do business. You place an order on a
website. You enter your information, You THEN get a receipt!? THEN you no longer have any contact with your buyer other than when you are ASKED about an ORDER THAT WAS PLACED ON YOUR WEBSITE! Then you have the NERVE to be rude...I will NOT remove any feeedback :-)
On Thu, Feb 9, 2012 at 10:02 PM, From Center Of The Webb
wrote: > We do not "TALK" to customers in any manner, we apologize if we made you feel that way. We email them with specific facts regarding their order or inquiry. All and any payments received go through paypal only (for buyer and seller security), ecrater is part of our website URL and has nothing to do
with payments, only with order receipt - not payment receipt, we don't receive buyers credit card information. However, if you feel this is an error, please contact your credit card company for verification.
All that happened is that we received your order, but no payment. You would have received a paypal transaction number for your successful payment
Thank you for your time,
Kindest regards Cat :)
On Thu, Feb 9, 2012 at 8:47 PM, Private Account
EXCUSE ME!? First, you DO NOT TALK TO CUSTOMERS in that manner! Second, the email that is listed on this message below is all of the information that I currently have. I save confirmation emails because I use different emails for different aspects of my life. I have no idea which account this was paid on now that it is a month later.
Third, if no payment was made to you then why the receipt from eCrater with your info on it? Are you saying that paypal payments are required for purchasing on your site? Who is ECrater? WHERE has my credit card information given to YOUR site gone to? I will remove the feedback when I AM satisfied with the answers.
On Thu, Feb 9, 2012 at 9:17 PM, From Center Of The Webb
It is correct that the order was placed but no payment was received and no payment went through paypal. Additionally, we were never contacted.
Fabulous seed shop! Super friendly, give refund on overpaid postage without asking, gives uncommon extras. I never had any luck with Passionflowers finally there are seedlings. Highly Recommended!!!!
Note from the Garden Watchdog editors:
This comment was created by the company representative. It is the stated policy of the Watchdog that companies cannot pose as customers to inflate their own rating. The rating was changed from positive to neutral so that it would not affect the overall rating given by customers.