Photo by Melody

The scoop on 'Florida Hill Nursery'

  Company Profile  
Florida Hill Nursery

Mailing Address:
P.O. Box 530318
Debary , Florida 32713 (United States)

Phone: 386 873 8064
Fax: n/a

» E-Mail them

Add to Bookmarks
» Visit their website
» Like them on Facebook
Recent reviews:
Past month Past 6 Months Past 12 Months
Positive 2 2 4
Neutral 0 1 1
Negative 1 3 7
This company offers a variety of bulbs and gardening supplies and plants.

This company specializes in:

Other helpful information:

  Company Comment, posted on June 24, 2011:  
Hello everyone, Angela and I here at Florida Hill Nursery want to thank you all for your patronage and look forward to many more years in the nursery industry. You can also follow us on Facebook and watch us grow.

Sincerely, Shawn and Angela

  Feedback History and Summary  
35 positives
4 neutrals
22 negatives


Displaying the 50 most recent comments:

Positive rddjgarden
Bristol, FL
(13 reviews)
March 13, 2017
I ordered 2 Alocasias on a Tuesday, and received the correct order in good condition 3 days later, even though the box was mashed down in shipment. I would order from this company again.
Negative Millerman1199
Berlin, NJ
(1 review)
March 2, 2017
Posted on March 1, 2017, updated March 2, 2017
Hi! I recently purchased some plants on their website and need to either cancel my order or update my zip code, as the zip code i put in is incorrect. Please contact me I\'ve emailed a few times and have not heard back! Thank you!

On March 2nd, 2017, Millerman1199 changed the rating from positive to negative and added the following:

I've yet to receive any response back after emailing them via their website as well as messaging them via their eBay store. I wrote in the incorrect zip code for shipping and I need it fixed or I won't be receiving my $59 order which was placed on 2/23. Please contact me to update my shipping zip code so I will receive my order. If your reading this PLEASE contact me so we can fix this. I'll change my review from negative to positive. Thank you
Positive shootingrainbow
(3 reviews)
February 28, 2017
I ordered a cutting. It arrived about a week later than they advertised, I got my plant in eight days, but it was shipped with two-day-shipping. The cutting was healthy, but came with no pot. It came in a box with the plant substrate in a plastic bag, the label of the plant's common name only on a piece of masking tape written in marker. No purchase order form, no other information, just the plant taped to the box with packing tape. The cutting was healthy, and that is all I care about. I did attempt to contact them by phone to ask about additional information as to what I should repot the plant in, and other additional care, and I have not received any response---it's been a few weeks now. All I can say is that the plant was healthy overall, which is most important, but the company appears less than professional. They seem like they are just some individuals doing this out of their own back yard, not like an extensive nursery. But, the plant was a low price, and that is what I was going for. You get what you pay for! I would recommend buying from them again definately, as I am all for supporting small mom&pop businesses---I think it's cool. If you're a beginner gardener, you will need to do your own research on the plants you order, because these people are not going to help you out with any additional information or advice. If you just want a inexpensive plant that's healthy and can figure the rest out on your own, this is a decent buy. They had a rare plant for a good price! Most definately worth the money, and I'm going to buy a few more from them, and I also recommended them to a friend.
Negative brandonb21
Bentonville, VA
(1 review)
February 22, 2017
Posted on February 15, 2017, updated February 22, 2017
Posted on February 14, 2017, updated February 15, 2017
Posted on February 13, 2017, updated February 14, 2017
Posted on February 12, 2017, updated February 13, 2017
Posted on January 27, 2017, updated February 12, 2017
Order is still processing, No email notifications after i ordered product so i made an account with them to check status and is still processing after 10 days. I have tried contacting them but they wont respond. I should have researched this company before ordering from them.
On February 12th, 2017, brandonb21 added the following:

Still haven\\\\\\\\\\\\\\\'t received the philodendron hope I ordered and its still processing and still no response to my multiple emails.
On February 13th, 2017, brandonb21 added the following:

Reached out to USPS the package was left outside on a shelf attached to the garage if I had tracking information in the first place I probably could have found it before now weeks later. I got an email from the company today and now I\\\\\\\'m waiting for a response again.
On February 14th, 2017, brandonb21 added the following:

Still being ignored by the company. I can\\\'t blame them fully for the dead plant but this stupid company mixed with the stupid post office is a deadly mix. I have not received any apologies for being dissatisfied and I keep asking about why there isnt tracking information avaible right after I order. They can tell by my emails that I didn\\\'t have the package and all they can say is that it was delivered January 23 . I truly hate this company
On February 15th, 2017, brandonb21 added the following:

Still waiting for a response. I guess I won\'t be getting a refund or sent a new plant. I\'ve never been treated like this from an online company before.
On February 22nd, 2017, brandonb21 added the following:

Gave up on trying to reach company. Ordered plant from other seller through Amazon and they actually sent tracking :) save yalls money Florida hill nursery were placed on earth by Satan to bring destruction. If you buy from this company you are supporting ISIS
Company representative comment on February 13, 2017:
On Feb 13, 2017 8:18 AM, Florida Hill Nursery responded with:

That was delivered back in January, here's the confirmation.


Neutral HorseFeathers70
Tavares, FL
(1 review)
February 9, 2017
Ordered a plant from them via Ebay store. Plant arrived in decent time. Reasons for neutral rating are:

1. Lack of communication.
2. Un professionalism when dealing with dissatisfied customers, ie: calling them losers in feedback.
3. Not leaving buyers positive feedback when they pay you promptly, seemingly playing the wait and see if they leave you negative feedback first then lash out at them game.
Company representative comment on February 13, 2017:
On Feb 13, 2017 8:27 AM, Florida Hill Nursery responded with:

Our feedback rating is 1 neg per thousand and have completed 40 thousand transactions with approx. 100 negative ratings. most folks that leave negative feedback use it as means of lashing out at good sellers. The transaction was a loser not the buyer.

Negative AlephShin
Hampton bays ,
United States
(1 review)
October 17, 2016
In few cases I like to leave bad feedbacks but when I deal with poor customer service and feelings like I've waste my money I will give people a shout out alert based on my own experience.
2 weeks ago I ordered some ficus and blueberry plants (all listed on stock) I provided a shipping address in new York in spite of being paid with an international credit card -but hey! It doesn't matter right?
It took a while for the payment to be cleared but when the order was finally placed I never received an invoice or at least a confirmation mail. Almost two weeks have passed, I have dropped them at least three emails since the very first moment after payment at and but still I don't hear back from them. The plant have not been delivered either.
So sad the way they deal with their clients.
Company representative comment on February 13, 2017:
On Feb 13, 2017 8:20 AM, Florida Hill Nursery responded with:

your international credit card slowed the process down. Not by us by the processing company.

Positive mwieder
Beachwood, OH
(15 reviews)
August 14, 2016
Received the plants that I ordered at the time I ordered them. All 3 were healthy and appropriate size for the price.
Company representative comment on February 13, 2017:
On Feb 13, 2017 8:38 AM, Florida Hill Nursery responded with:

Thank you, unfortunately this platform is often abused by buyers I would take 99 percent of the negative feedback with a grain of salt the size of a football...

Negative nemesys
Merritt Island, FL
(1 review)
August 2, 2016
Posted on August 2, 2016, updated August 2, 2016
The passion flower plants I ordered, admittedly at a discount, were already infected with the \"woodiness virus\" when I received them and have not grown at all, except to turn in to woody sticks. I do not trust this company\'s website for quality plants.The passion flower plants I ordered, admittedly at a discount, were already infected with the \"woodiness virus\" when I received them and have not grown at all, except to turn in to woody sticks. I do not trust this company\'s website for quality plants.
On August 2nd, 2016, nemesys added the following:

The passion flower plants I ordered, admittedly at a discount, were already infected with the "woodiness virus" when I received them and have not grown at all, except to turn in to woody sticks. I do not trust this company's website for quality plants.
Negative snorky1
Tallahassee, FL
(2 reviews)
June 24, 2016
sent me the wrong breed of plant
would not respond to my attempts to contact to resolve through email
all plants died back as if they were never exposed to outside conditions
suggest you use paypal so you can have a intermediate party to deal with these people
wish i did research before i gave these people my money
Negative jmgkg0
Mickleton, NJ
(1 review)
May 23, 2016
I ordered two fig trees from Florida hill nursery a Black Mission and a LSU Purple, both arrived with leaf rust. I don't know why anyone would send sick trees.
Positive Tamalaine
Rogue River, OR
(2 reviews)
May 3, 2016
I ordered a couple of passionfruit vines, a red-stemmed elephant ear, and a hardy banana. The shipment came VERY quickly...all the way from Florida to Oregon in two days. The plants were in beautiful shape and packaged well. They are very healthy and larger than I expected. Obviously, if you go to a nursery, you'll get larger plants in pots, but for mail-order starts, these were beautiful. I expect they will thrive as soon as I can get them in the dirt. I definitely recommend this nursery and I will be ordering again. They have all kinds of exotic plants that will do very well in my Zone 8b garden.
Negative YourNurse
Camarillo, CA
(1 review)
April 27, 2016
Ordered around $70 of plant material. Received 4" plants and over half of them dead. Followed the instructions and returned the dead plant material within 30 days included the original invoice and labeled all plants returned. Its been over two months and no refund. Have emailed florida Hill Nursery four times and the latest is they want the postal receipt. No phone number listed. My experience with Florida Hill Nursery is no customer service, plants sent are expensive and dead-not recourse or refund. Might as well give your money away you will not see it again or a viable plant.
Positive slid707
United States
(3 reviews)
February 26, 2016
I ordered banana trees, passion flower vines, and dragon fruit. They came extremely well packed and all look Very healthy. Only took 3 days to ship. I'm excited to order from them again!
Negative jimmoa
Sebastian, FL
(1 review)
January 23, 2016
Sent them two emails over the past 10 days asking if they could tell me when one of their out-of-stock items would be available or if they could email me when I could order it.

Absolutely no response of any kind to either email.

I will definitely spend my money somewhere else!
Company representative comment on February 13, 2017:
On Feb 13, 2017 8:31 AM, Florida Hill Nursery responded with:

This is a prime example of feedback abuse, you haven\'t bought anything you are just complaining about response to out of stock items. buzz off...

On Feb 13, 2017 8:39 AM, Florida Hill Nursery added:

This is abuse of the feedback system. buzz off

Negative nonogood
San Francisco, CA
(1 review)
October 9, 2015
I ordered three dragonfruit trees from this company. Two came out with some kind of rot. Of the two, one is very tiny and nearly dead. The whole top part is rotted off.

I contacted the merchant asking for a replacement and it took several days but somebody responded and asked for a picture which I promptly sent. It's been a week and no response even after dropping them another email asking for an update.

I don't like leaving bad reviews for merchants but this one is bad. Unless you want to be chasing people through email and "virtual" presence" then you might want to pass on ordering from them. I think it's horrible they send rotted and near dead plants without the customer service to address issues.

Pay a little more and get it from a reputable merchant. This one isn't good. It's going to cost you time and frustration in the end. I'm done with them.
Company representative comment on February 13, 2017:
On Feb 13, 2017 8:34 AM, Florida Hill Nursery responded with:

We ask for pictures of the plants in lieu of returning them to us for a refund. Plants die its a fact. get off your high horse and send the picture

Positive audwoman
Churchill, PA
(4 reviews)
July 31, 2015
I ordered Siam Ruby Banana tree, Cryptanthus "Black Mystic" Earthstar Bromeliad , and Intrigue Canna. I was very happy with the size of the plants, packing and health. They were the proper size for the price.

I placed a small order because of the negative responses but next time I will order more because of the good experience and the price. Many places send the same size and/or smaller for triple the price.
Negative tigerlili
Washington, DC
(1 review)
July 21, 2015
I ordered three kinds of elephant ears from Florida Hill Nursery.
They arrived tiny, broken and without adequate padding.
I contacted them and was asked to wait two weeks for them to grow.
I waited and they remained of substandard quality.
I sent photos and further inquiries and have gotten zero responses.
My advice would be to avoid this company.

Company representative comment on February 13, 2017:
On Feb 13, 2017 8:35 AM, Florida Hill Nursery responded with:


Negative harvey21143
Brooklyn, NY
(4 reviews)
July 20, 2015
bought a banana plant. The shipping package came in broken and crushed. The plant was severely damaged. I reached out to the company many times for a replacement , but NEVER got a response. I would not buy from them again!!!!
Positive rick4965
Loganville, GA
(3 reviews)
May 18, 2015
I ordered a honey fig (Lattarula) from these folks. I was totally shocked to receive my tree in perfect order in only 4 days!
I will definitely order again.
Neutral arualcristina
Carolina, PR
(3 reviews)
April 20, 2015
While the plants were nice and big (though two of them showed signs of rust and had to be pruned back), and arrived very quickly, I can't give them a positive rating because their customer service is non-existent. I've emailed them three times in the past month, and have yet to receive any answer or acknowledgement.
Positive kate1959
Lindstrom, MN
(1 review)
March 14, 2015
My husband and I sent our first order, a small one, as we were a bit tentative due to some of the negative comments on this vendor. The order arrived promptly, was packaged well, and the plants are healthy. They are as large as some that other nurseries offer for 2 and 3 times the price. Shipping was incredibly reasonable. For these reasons, we are not only extremely happy with our order but we plan on placing a much larger one next year.
Company representative comment on February 13, 2017:
On Feb 13, 2017 8:38 AM, Florida Hill Nursery responded with:

Thank you, unfortunately this platform is often abused by buyers I would take 99 percent of the negative feedback with a grain of salt the size of a football...

Negative el_perron2
(1 review)
March 14, 2015
A couple of days ago I sent them a question through their eBay store asking that I had noticed that some of their plants that were available for purchase on their website were not available on their eBay store and vice versa, so I asked them if there was any way for me to order from both places with a single invoice so that I wouldn't have to pay double shipping on both places, I never got a response from them and now I get an error message whenever I try to purchase anything from their eBay store. According to eBay; I was "Manually" blocked from purchasing from their store, as in they manually typed my username to block me, I guess that's they're way of dealing with questions.
Neutral snapple45
Holland, OH (Zone 5b)
(15 reviews)
January 24, 2015
I just received an order of thirty-five canna Blueberry Sparkler for a botanical garden where I'm a designing horticulturist. We had this canna specd in to a major 1680 sq ft front entrance bed. Our regular supplier bailed on our order at the last minute, hence my finding an alternate source. If the quality of the plants was the only judging criteria then this review would be highly positive. I'm an experienced pro so I feel comfortable saying that the cannas were top notch. Healthy, vigorous, except one, and larger than expected. Based on plant quality I wouldn't hesitate to order again. Packing and communication bring this review to neutral. Although I tried to communicate and ask for a winter pack, usually standard in the industry when shipping to cold zones in winter, they were not and frankly I just lucked out that the plants didn't freeze in transit. Several attempts to communicate with this company about paying for overnight shipping and/or a tracking number went unheeded. The plants just arrived with no notice in uninsulated cardboard tubes, one of which was crushed. Three plants were damaged, but not fatally. The Florida Hill folks could be an industry powerhouse if they would bring their level of customer service and communication up to the quality of their plants.
Negative Bananazzz
Daytona Beach, FL
(1 review)
November 18, 2014
We purchased two different varieties (Apple and Ice Cream) of bananas from FL. Hill Nursery on one occasion and then a few more plants of those same varieties a year later. Within a couple of months of the second purchase, we noticed that one of the banana plants looked different (red) than the rest. We took pictures and sent an email, and we were told we had the right banana. Now, another year and a half later, the bananas are mature and producing, and it appears we have at least 3 different types of bananas. A couple of them taste like the Apple banana, but none of them taste or look like the Ice Cream, which is what we wanted the most. I once again sent an email with pictures of all our our banana plants and have never heard back. These plants took a lot of water, nutrients, time to develop and space in our yard to now find out we didn't get one of the bananas we wanted and have some growing that we didn't want, and the company doesn't even have the decency to respond. Very disappointed.
Positive riosamba
Marlboro, NJ
(20 reviews)
June 5, 2014
Posted on June 14, 2011, updated June 5, 2014
I have received a number of different cannas and they all are doing very well. The Marmalade Skies is already flowering after about a month and looks great. The plugs that they send of the tissue cultured cannas are very well packaged and very easy to plant. They start multiplying very quickly. I put two Creamsicle in a 20" pot and the pot is more than half full of thick, healthy canes. It's nice to find another vendor who ships plants which sure look virus free and grow so quickly.
I will definately continue to buy from them.
On June 5th, 2014, riosamba added the following:

I have received over 50 cannas from Florida Hill Nursery.The first group I had to put in the garage as it was so cold at night and then outside in the morning. The plants were small but 19 out of 20 survived and are growing nicely as the weather warms up. I have received about 50 cannas altogether and am very pleased. The latest plants were bigger and stronger than the very first and all are growing nicely. I intend to add more and get my canna garden back to about 600 to 700 plants. I have found a great resource for healthy , tissue cultured plants with no virus. What a wonderful place to buy these great plants.
Company representative comment on June 6, 2014:
On Jun 6, 2014 7:08 AM, Florida Hill Nursery responded with:

Hello, thank you for the kind words.

Negative marlin47
Lykens, PA
(1 review)
May 23, 2014
Customer service sucks ! I placed an order 5 days ago and it still hasnt shipped ! I emailed the company 4 or 5 times, I received NO REPLYS. I found a phone number for them, I called it today and the voice mail is FULL They dont check their voice mail messages either !
Company representative comment on May 23, 2014:
On May 23, 2014 10:36 AM, Florida Hill Nursery responded with:

Hello Todd, Your order is scheduled to arrive today. I apologize for the delayed response.

Positive swbrains
(1 review)
March 26, 2014
Posted on March 24, 2014, updated March 26, 2014
I ordered two Colocasia (Thai Giant). The description said they would be between 5" and 16". They arrived in good condition, but were TINY. The root ball was approximately 3 inches tall by about 1.5 inches in diameter and the plant above the root ball was no taller than 3 inches above the root ball. Maybe the stated size is including the root ball but I felt a bit deceived. Hopefully it won't matter and they'll grow quickly, but for $8.99 each, I would have expected a plant that was at least 6 - 12 inches above the root ball, especially given the stated size on their site. I can't say that I would order from them again. It's a shame I couldn't find any locally and they were my first choice to purchase from via mail order.
On March 26th, 2014, swbrains changed the rating from negative to positive and added the following:

I'm changing my rating to Positive. After I contacted them regarding the small Colocasia plants, they were very helpful and willing to make it right, which they did. They did explain that because it's so early in the season, the plants tend to be small but grow very quickly. This made sense and while I do think the web site should make this clear in the product description, they were very polite and sincerely wanted to resolve the issue to my satisfaction. Given this customer service experience, I would order from them again in the future.
Company representative comment on March 30, 2014:
On Mar 24, 2014 5:56 PM, Florida Hill Nursery responded with:

Hello, please feel free to email us and we will do our best to help.

On Mar 30, 2014 9:31 AM, Florida Hill Nursery added:

Thank you so much for your kind email. I'm glad this was resolved to your satisfaction. : )

Neutral farmer_ben
Utopia, FL
(1 review)
March 20, 2014
I order from Florida hills nursery on occasion and have always had a fairly good experience. There plants seem to be grown in near sterile environments and sold prematurely, but the carry many different variety's that cant be found else where. I have noticed the plants need a lot of attention for a year or so, but they tend to take off one they start to grow. My advises to any person planing to order from these guys is to nurture the plants in pots through the first winter, use good composed soil in the pots, and don't fertilize or over water them the first year. My first order didn't do very well, but my second order is still growing in my garden today.
Negative davidrexx
Lutherville Timonium, MD
(1 review)
December 27, 2013
back on may of 2013 I purchased $233 dollars worth of material.
there were 2 packages if you call long tubular boxes with plants scotch taped to the cardboard!?
post office had stamped both boxes as broken from sender. the tube boxes were bent (decimated) and what material that was identifiable were crushed and mangled .
I called about the situation and they e-mailed me to take pictures of plants and packages.
well I did that and never heard from them again.
after numerous attempts to resolve the issue,I was left with no option but to cancel my charge.
visa said they would contact seller but never got a response.
I am a commercial landscaper and never have I seen such a nightmare as this company.
Company representative comment on December 27, 2013:
On Dec 27, 2013 6:02 PM, Florida Hill Nursery responded with:

Hello, send us an email to and I will look into it personally.

Read more:

Negative gaberec
(1 review)
October 17, 2013
Hello everyone,
I'm italian and I bought for the first time from floridahillnursery but not to italy but new york where I could receive an order last summer

In fact I made an order of three bananas from this nursery and payed with credit card immediately but I never have received any package and never a mail like response to many mail which I sent

Hence I contacted floridahillnusersy in ebay since that they didn't answer me to my mail.... and in ebay their response was

Hello, its against ebay policy to discuss sites outside of ebay.

- floridahillnurserycom

anyone can help me ... it's strange


Company representative comment on October 18, 2013:
On Oct 18, 2013 8:09 AM, Florida Hill Nursery responded with:


it appears your purchase was made and refunded through our website and contacting us through ebay was a direct violation of ebay policy. This is a matter of fact and in no way meant to be anything else. If you feel you would like to further discuss this please feel free to email us at

Positive DonnaB
Vancleave, MS (Zone 8b)
(9 reviews)
September 27, 2013
I received good sized healthy looking Alocasia and Colocasia very quickly. Reasonably price and super low shipping cost. I can't wait to see them at full maturity
Company representative comment on September 29, 2013:
On Sep 29, 2013 3:32 PM, Florida Hill Nursery responded with:

Hello, thank you its our pleasure. : )

Positive Spring342
Lexington, SC
(2 reviews)
September 18, 2013
I ordered 4 Blueberry plants from Florida Hill and I am delighted with the results! Shipping was the same small amount--the most reasonable shipping I have found anywhere!-- for up to four plants. The plants were packed exceptionally well and showed no stress from shipping. They were small as expected from the catalog description and were very healthy. I would certainly order again from a company that shows so much care in preparing their plants for shipping.
Company representative comment on September 18, 2013:
On Sep 18, 2013 7:57 PM, Florida Hill Nursery responded with:

Thank you, we appretiate your business. : )

Negative JamieLev
MacKinleyville, CA
(1 review)
July 30, 2013
I purchased online a Mother's Day gift of 1 banana tree, a male and female kiwi, and a blueberry for my Mom in Florida. Only the banana tree was alive when my Mom opened the box. She didn't even know what the plants were, or who it was from, as there was no packing slip. When I found out, I told the company, and they said I was past the 30 day guarantee. I explained that my Mom didn't bring it up to me, as she didn't know who the package was from. I even put that it was to be a gift in the special shipping comments area while ordering. I was told I would have to buy these DOA plants AGAIN. They offered free shipping, but I don't feel I should have to re-purchase plants that arrived dead. Especially since delivery was in the same state as the company! My last email dialog was as follows, after I asked if they would take a mailed check:

Florida Hill Nursery:
"Hello sorry but our payment terms are paypal and credit card only.

Florida Hill Nursery"

My reply:
"Not taking a check by mail is WAY too much to ask, and the last straw with my business. I will report this at garden watchdog. I don't want others to have to deal with your horrible customer service.

My Mom's male and female kiwi's and the blueberry were DEAD ON ARRIVAL. There was no packing slip, nor did she know what the plants were because of the bad sharpie labeling on the packing tape. She didn't even know the order was from me!!!

I emailed your company as soon as I heard about the plants being DEAD ON ARRIVAL. All I got was an email back saying I was past the 30 days from purchase date - and I was offered free shipping if I BOUGHT THEM AGAIN! Now, why would I want to re-purchase plants that showed up dead at my Mom's house in Florida the first time?

Your karma will catch up with you someday. Maybe when I write my negative review at garden watchdog?"

Company representative comment on July 31, 2013:
On Jul 31, 2013 7:04 AM, Florida Hill Nursery responded with:

Hello, send us an email to and I will look into it personally.

Positive SEgan
Altoona, FL
(2 reviews)
July 16, 2013
No complaints here either!!! Good selection Good prices Healthy plants Excellent shipping. I have ordered 3 times so far from Florida Hills Nursery, Blueberries, 9 of them all doing very well, 6 Iris, and now 3 Veinte Cohol bananas. I will order from them again. Be sure to check out ZONE 9 TROPICALS also!!!
Company representative comment on July 16, 2013:
On Jul 16, 2013 12:05 PM, Florida Hill Nursery responded with:

Hello, thank you for your feedback. We appreciate your business. : )

Positive trackinsand
mid central, FL (Zone 9a)
(47 reviews)
July 16, 2013
no complaints here.
good communication and fast shipping. purchased four plants and they are all healthy and happy in their new home. especially love the Canna 'Maui Punch'.

Company representative comment on July 16, 2013:
On Jul 16, 2013 12:05 PM, Florida Hill Nursery responded with:

Hello, thank you for your feedback. We appreciate your business. : )

Positive plantlover13
new york,
United States
(7 reviews)
June 28, 2013
I had a very good experience with this company. I ordered sunday, and the plants arrived today, friday. the pineapple was a good 5 inches larger than advertised, and the banana trees i ordered were far larger than expected. the trees were bent, but that will fix itself. my only complaint, the pineapple has an obvious nutrient deficiency. however, fertilizer and time will heal that, so all is well, hopefully :)
Company representative comment on July 8, 2013:
On Jul 8, 2013 7:55 AM, Florida Hill Nursery responded with:

Hello, thank you for your feedback. We appreciate your business. : )

Negative hardytropicals
Chesapeake, VA
(2 reviews)
June 10, 2013
We ordered Four different type Elephant ear plant's they arrived in good time the shipping box was broken in half,but that did not damage anything.Three of our plant's even tho they were quite small were green,the Malasian Monster had three yellow leaves wilted over.We took them out as soon as they arrived and planted them.I communicated by email and was told to send a picture,we did and were told it looks wilty.I told them it arrived that way and they said they don't send sick plant's.Then they said let's keep an eye on it.Today all the leaves fell off.They said if I send it back they may give me a refund.It is ashame that they would expect me to jump thru hoop's as a first time customer,And tell me they don't ship sick plant's when they saw the picture.Unless they decide to make this good and send us a healthy plant we will not ever deal with them again.
Company representative comment on June 10, 2013:
On Jun 10, 2013 7:31 PM, Florida Hill Nursery responded with:

Hello, send us an email to and we will look into it personally.

Positive lawrence3314
Newport News, VA
(1 review)
May 31, 2013
I ordered 2 plants from them, I was very pleased with how fast they shipped them. They were packed very well to insure no damage upon arrival. The plants were very healthy and I ended up ordering 4 more plants. The second shipment arrived yesterday and everything looks good, even though the box was damaged in shipping, the plants were very healthy, all of them. I received both of my orders within one week of ordering. I live in virginia. I will definantly order from Florida Hill Nursery again.
Company representative comment on June 3, 2013:
On Jun 3, 2013 2:04 PM, Florida Hill Nursery responded with:

Thank you for your feedback. I hope they grow up big and strong... : )

Negative sanbee1
Winston, FL
(1 review)
May 30, 2013
Posted on September 27, 2012, updated May 30, 2013
This comment is for the establishment of Florida Hill Nursery. I purchased lemongrass plants. Supposedly plants. I thought I was getting plants as that was the picture and write up for 6.99 a piece. They were only plugs and came in a box from the postal service. A long box that had the plugs in them. They were dry and brown and I was not pleased. I emailed the company right away and their reply "They should be okay". Didn't seem very interested at all in my complaint. I told them I would never order from them again. Never heard back. Two of my plants have died.
On May 30th, 2013, sanbee1 added the following:

I am responding to Florida Hill Nursery's comment on my negative comment. NO ONE EVER took care of me personally and as far as responding how to care for--That is the point you said take care of plants--they weren't plants. They were plugs and it is kind of hard to take care of something that is already dying sent to you in a postal box!!!
All anyone did after my post is ask if I wanted a refund. My comment was up to you as my comment was to warn other people planning on buying from you.
And interestingly enough I guess you deemed it not necessary to give a refund. So I paid over 30 dollars for 4 plugs and two died.
Company representative comment on May 30, 2013:
On Sep 27, 2012 2:10 PM, Florida Hill Nursery responded with:

Hello, no worries zip me an email at
Please post it attn. Shawn and note Daves Garden. I will get you taken care of personally. : )

On May 11, 2013 6:15 AM, Florida Hill Nursery added:

The phrase "they should be o.k." was attached to a lenghty explanation of how to care for the plants from the point in which they were at. We were never contacted back. :(

On May 30, 2013 9:53 AM, Florida Hill Nursery added:

Negative mwaterman07
Gilbert, AZ
(1 review)
May 29, 2013
Posted on May 29, 2013, updated May 29, 2013
Very strange
Never got any update that plants had shipped even when checking status on their website until I emailed and asked.

Plants arrived very well packaged and healthy but the box was smashed. Totally not FHN's fault and I already brought it up with USPS.

Now we get to the weird part..
They blacklisted me for some reason? Sometime in between the last time I spoke to them asking about delivery, May 28, and today, May 29, when I tried to join their forum and it said my ip was blacklisted. I was never rude or anything to them and have all emails to prove it.

What a strange way to treat a paying customer for no apparent reason. Emailed them inquiring why they did that and they haven't responded. I'm a 27 year old guy trying to get into this because I enjoy it but I hope everyone isn't like this.
On May 29th, 2013, mwaterman07 added the following:

If you read my review I wasn't happy
No shipping notification, which would help considering I live in AZ and it's 100 out. If you care about the condition of your plants then the customer should probably be more aware of when somethings ships. I realize you all already do this but for whatever reason it didn't happen this time.

Also I've never done anything fraudulent to you or anyone else and I find it very offensive that you would accuse someone of that. I would have been a big customer for you with my new edible landscaping business, but why do you treat people like this? I just don't get it.

In response to their accusations I ran an ip blacklist check on two different sites and spamhaus separately. None of them had my ip address blacklisted, just FHN's own forum.
Company representative comment on May 29, 2013:
On May 29, 2013 4:11 PM, Florida Hill Nursery responded with:

Hello, if you were blocked there was likely a good reason. you probably triggered a fraudulant flag. But if you were happy with the transaction why are you leaving negative feedback. This seems to be a misuse of daves Garden feedback system. Either way send us an email and Angela or I will check into it.

Read the rest of the comments

Add your own comment and rating to this company

Return to the Garden Watchdog homepage

Learn how to link to this page

Overwhelmed? There's a lot to see here. Try starting at our homepage.

[ Home | About | Advertise | Media Kit | Mission | Featured Companies | Terms of Use | Tour | Rules | Privacy Policy | Cookie Policy | Contact Us ]

Back to the top


Hope for America