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| K. Van Bourgondien & Sons, Inc. Mailing Address:
PO Box 289
Cleves, Ohio 45002 (United States) Phone: 800-552-9916
Fax: 1-800-327-4268
» E-Mail them
» Visit their website
| Recent reviews:
| Past month | Past 6 Months | Past 12 Months |
 Positive | 0 | 1 | 3 |
 Neutral | 0 | 2 | 3 |
 Negative | 0 | 3 | 4 |
| This company is affiliated with Gardens Alive!This company offers a variety of bulbs. This company specializes in: Other helpful information: |
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| Feedback History and Summary |
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Comments:
| Rating | Author | Content |
| Neutral | kbrehm
Red Bluff, CA
(4 reviews)
April 10, 2013 | Last summer 2012 I ordered several Peonies from this Company.
I did not realize nor was I told that the order would not ship until fall. After waiting for my order for what I considered reasonable time and after noticing my credit card had been charged I tried to check on my order through their website. I was never able to locate my order. I finally contacted them and was told they would notify me when the order shipped. I did finally receive the order.
My biggest complaint is that they charged me several months before my order shipped, no notification of an estimated ship date, and not being able to find my order on their website. I was beginning to wonder if I was ever going to see my order.
I'm giving them a neutral because I did receive the Peonies but would like to give a negative because of the worry they caused.
Company representative comment on April 17, 2013:
On Apr 17, 2013 2:31 PM, K. Van Bourgondien & Sons, Inc. responded with:Thank you for taking the time to let us know about the problems you had with your order. I truly apologize for the worry we caused you. We took over ownership of the company in late June and this is probably why there was confusion about your order. |
| Positive | jacintac
Fairfield, CT
(3 reviews)
April 4, 2013 | Positive: the 25 astilbe were nice big multi-eye roots! Very pleased.
Negative: they shipped them to me in February. I live in CT and was luckily at home to bring them indoors immediately.
Overall: you can't beat 25 good astilbe for less than $2 each!
Company representative comment on April 5, 2013:
On Apr 5, 2013 12:21 PM, K. Van Bourgondien & Sons, Inc. responded with:Thank you for sharing. If you have any problems just let us know. Beautiful garden to you! |
| Negative | lelagray
Frankston, TX
(1 review)
March 5, 2013 | ordered bulbs-sent check-they cashed check-sent me a letter saying i needed a physical address and they had cashed my check-i sent physical address-they responded and said they couldnt send bulbs without money, even though they had already cashed my check and sent me a letter saying they did. they informed me to go to my bank and get copy of the check-i did. now im still waiting. customer service is a joke, nobody knows what is going on. will not purchase bulbs from them anymore. i placed order 2/8/13, they cashed check 2/20/13 and i am still waiting 3/5/13. having a hard time getting them to assist me. glad i didnt spend a lot of money with them!!!! wish i would have checked this site first. i order a lot of bulbs from different companies, so far no problems!!
Company representative comment on March 14, 2013:
On Mar 14, 2013 11:09 AM, K. Van Bourgondien & Sons, Inc. responded with:Thank you for letting us know about the problem with your order. One of our customer service representatives will contact you for your account information and check on your order for you. |
| Neutral | Phebe
Joppa, MD
(4 reviews)
February 15, 2013 | Today 2/15 I can't get onto the van Bourgondien website by computer or iPad; it defaults to the GoDaddy.com site, saying that their domain name expired 2/14. Is anyone else having trouble? I can't get through by the email address on their catalog, either -- it bounces back. Are they going out of business?
I usually buy a lot from them, and a girl answered the phone willing to take my order, but if their sites are down that is worrying, so I am holding off till I hear what is going on.
Company representative comment on February 19, 2013:
On Feb 19, 2013 11:49 AM, K. Van Bourgondien & Sons, Inc. responded with:Thank you for letting us know. We were having site problems but everything is back up and running fine. I apologize for the inconvenience. |
| Negative | ParkCottage
Minneapolis, MN
(1 review)
January 2, 2013 | Your know, I just have to take issue with the responses by K. Van Bourgondien & Sons, Inc. to the negative comments over the last year:
"Thank you for your posting and we apologize for any inconvenience. We are now under new ownership and a customer service representative will contact you for more information. Or if you prefer you can call us at 800-552-9916 and of our of customer service representatives will be happy to help."
I had number of negative experiences and very poor customer service that caused me to stop doing business with this company, the last of which was in 2011. Now the response to negative comments is that they are under new ownership, a fact that is undisclosed on their website. Really? If that is true, why not disclose it. However, if it is simply a continuation of the family business, then I - for one - am not willing to invest any more time and money into the family values and customer service that more than likely has been passed down to the "new ownership." Seriously folks, if you make a claim of new ownership, stand behind it and post it on your website.
Company representative comment on January 3, 2013:
On Jan 3, 2013 2:23 PM, K. Van Bourgondien & Sons, Inc. responded with:We appreciate your comments. We are under new ownership as of April, 2012. I will send along your suggestion to post it on our website. |
| Negative | artaud927
West Orange, NJ
(1 review)
December 8, 2012 | I twice ordered what looked to be a very attractive mixture of "bronze blend" irises. At least it looked very attractive in the picture. Unfortunately there was not a single "bronze" flower each time I ordered. When I asked customer service if they could be sure the 2nd time that I actually received at least one "bronze" iris, they said they could not and indeed they were good to their word at least with that. Waiting two years to grow the same ordinary irises instead of the ones i wanted was very disappointing. I simply gave up.
Company representative comment on December 8, 2012:
On Dec 8, 2012 12:44 PM, K. Van Bourgondien & Sons, Inc. responded with:We appreciate you posting and letting us know about the problem with your Iris. One of our customer service representatives will contact you for you account information and see if we can get this taken care of for you. |
| Positive | Nanniegreenthum
Seminole, FL
(1 review)
September 8, 2012 | I am crazy about the wonderful KVB team, though I'll be brutally honest and say it has been a long road to get there. Since the company was acquired and the integration of all the databases, systems etc. was completed, I can say with 100% conviction that this is THE BEST team for OUTSTANDING customer service and support and GREAT products.
From lost orders, to orders re-routed to different call centers, to products that arrived looking like the nasty stuff you get in your refrigerator if you leave the beansprouts too long untouched (yeah, white slime - eyuck!) the company has well and truly redeemed itself.
The customer service team is - in my opinion - the main reason that I am a totally dedicated customer. I've called and emailed and written many times about product and shipping issues, and EACH and EVERY time I've been treated like a friend of the family. Most recently, the amazing Peter in customer service helped me with a very tricky credit memo problem and never once lost patience with me.
I can't wait to get my new fall orders to see if the issues with packing have been resolved, but GUESS WHAT - even if they haven't, I know the incredible KVB team will make it right no matter what it takes.
I LOVE KVB and am going to be a customer for life!
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| Neutral | mc003
Crown Point, IN (Zone 5a)
(6 reviews)
July 11, 2012 | Posted on July 11, 2012, updated July 11, 2012
Not suprised they are having difficulty sending the correct items to customers....look at their website right now 7-11-12 @ 11:40pm, They have tulips labeled daylilies, daylilies labeled muscari, dutch iris labeled as Hyacinths,daffodils as astilbe!! And that's on their home page! No wonder they can't find my account information to issue me a credit or replacement! It's probably under pizza delivery!!!
On July 11th, 2012, mc003 added the following:
Dang, wish there was a way to upload a photo on here. I took a screen shot it gave me such a giggle, wanted to share it with all!!
Company representative comment on July 19, 2012:
On Jul 19, 2012 11:05 AM, K. Van Bourgondien & Sons, Inc. responded with:Thank you for your posting and we apologize for any inconvenience. We are now under new ownership and a customer service representative will contact you for more information. Or if you prefer you can call us at 800-552-9916 and of our of customer service representatives will be happy to help.
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| Negative | carolmo
Olathe, KS (Zone 5a)
(7 reviews)
July 11, 2012 | Ordered 5 bulbs of asiatic lily landini (black). Got bright orange flowers that looked like tiger lilies. Called and got new owner - lady said they just took over and could not see the orders yet. Gave plants to neighbor.
Company representative comment on July 19, 2012:
On Jul 19, 2012 11:06 AM, K. Van Bourgondien & Sons, Inc. responded with:Thank you for your posting and we apologize for any inconvenience. We are now under new ownership and a customer service representative will contact you for more information. Or if you prefer you can call us at 800-552-9916 and of our of customer service representatives will be happy to help.
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| Positive | vweavers
Simonton Lake, IN
(2 reviews)
June 9, 2012 | Ordered early April (never knew of any financial troubles). They were the only place I could find online that had the Double Oriental Lily Lodewijk in stock still. The order took a little longer than expected to arrive (packing list showed 3 weeks from order to pack date) Of the 3 kinds of lilys ordered, 5 for 5 on one, 4 of 5 on the other, and the Lodewijk only has 3 of 5 so far, but they were the last to sprout- the other two may come up yet. The bulbs were not as large as advertised, and may not grow as large as desired in this first season. Otherwise satisfied. If I order next year- I will use a recommended company from this site, but if k.van Bourgondien is the only place to get a particular item, I would order again. |
| Negative | lizherrera
WILLOW SPRING, NC
(1 review)
May 15, 2012 | I cancelled my order and asked for credit. They said they would, but didn't. I finally had to request a charge back through the credit card company to get my money back. |
| Positive | crazykaos
Austin, TX (Zone 8b)
(3 reviews)
April 20, 2012 | I ordered some cannas, peruvian daffs, and ginger lilies back in February. I have been a nervous wreck about my order wondering if I would get it or not as the shipping date kept getting pushed back(bankrupcy case).
Well the Peruvian daffs and ginger lilies arrived in excellent condition, and exceeded my expectations big time. I don't think I have been happier with an online order ever. Bulbs were huge. Definitely ordering from them again.
Wish the items shipped faster, but if I am going to wait, this was so worth it. |
| Neutral | Daphnesmom
(1 review)
March 6, 2012 | I entered a neutral rating as historically I have been very pleased with the business transactions I have had with K Van B, however; I too recently placed orders totally $350 that I fear I may never receive. I heard they are back on line and taking new orders but am skeptical. It's a shame as they have great prices, selection and fantastic Dahlia bulbs. I wish they would issue a statement of their status but I suppose that would be not advised by their attorney. |
| Negative | seagardener
Southport, ME
(31 reviews)
February 23, 2012 | Posted on February 23, 2012, updated February 23, 2012
Unfortunate. This season I turned in a $450 order for spring planted summer bulbs but was troubled when I didn't receive an e-mail confirmation. I called them on 2/13/12 to inquire & was told that my order was still in the system but that I would receive a confirmation soon.
Today I just checked their website & attempted to process an order to see if it would go through. A notice came up stating "Unfortunately, we are unable to accept any orders at this time". I attempted to check the status of my order by logging in on their website and received a message reading "There is no account with this e-mail address". When I called "800" numbers both from their Watchdog profile & from their website, I received a recording stating: "Due to unforeseen circumstances, we are unable to take your call at this time. Please try your call again later".
After all of this, I had to notify my credit card company to contest the charges K. Van Bourgondien & Sons, Inc. had applied to my account on 2/8/12. What a nuisance, and it's the end of an era with Van Bourgondien.
On February 23rd, 2012, seagardener added the following:
Ugh. After doing some further research online, it appears that they had filed bankruptcy proceedings January 26, 2012 yet debited customers credit card accounts up to at least February 8, 2012 & confirmed orders as late as 2/13/12. Pretty rotten thing to do. |
| Positive | cathrn67
louisburg
United States
(4 reviews)
February 18, 2012 | That's too bad-I wondered what was going on,I had a nice big order now I have to find someone else:( |
| Neutral | Vickie301
Rocky Mount, NC
(1 review)
February 17, 2012 | I am sorry to hear of the financial trouble; however, as it is garden planning time more should be posted as to if they will be able to fulfill orders this year. I have been trying to place an order for summer bulbs, with no success. Now I will have to order from another company as one can not keep waiting due to limited supplies. Previous orders have been great, it would be sad to no longer have this plant source as I have had great success with my previous plant orders from them. |
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