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NyxTaryn Manchester, United Kingdom (2 reviews) August 29, 2016
I ordered several items from this company a few months ago. The delivery was reasonably quick, within a couple of weeks. Most of the order was correct, though they sent out one incorrect item - a composter instead of a raised bed kit.
I contacted them about this and they were apologetic but very slow in resolving this. After a lot of emails and pestering, and being passed on to various different staff members, they eventually collected the composter and delivered the correct item. I received the raised bed about 6 weeks from the original order, which left me with much less time for planting vegetables this summer.
When they did eventually send out the correct item, the item they sent was damaged (parts of the plastic connectors were broken). The wood and the plastic were filthy, covered in powdery rust and blue stains. I then contacted them about this and they agreed to refund the item.
I have only shopped with this seller once, and have heard more positive things from others, so this may be a fluke. However, I found their lack of organisation and failure to thoroughly check that items are correct and undamaged, in addition to the amount of time they took to resolve this problem unacceptable. They do have good prices and a wide range of products, but I wouldn't recommend them to others.