I bought 11 plants from this nursery online in Feb 2015. They seem to have a good collection of muscadine grapes and berries. The plants arrived in April and I planted them the same day. It turned out that 5 muscadines and blackberries didn't break dormancy and never grew any leaves. The rest are healthy. I contacted them 3 times without any response. It has been 1 month now since I first contacted them, and they chose to ignore the problem. Bad customer service and no quality assurance that is for sure.
Their prices seemed to be cheaper than most online vendors. But with 50% death rate, the price is actually pretty high, not to mention screwing up my plan for the year, and the frustration calling them. Stay away from this vendor if you care about product quality and customer service.
RobThomas Readyville, TN (14 reviews) April 13, 2015
This was my first time ordering from Bottoms Nursery. In the past, I've order all my vines from another company. I ordered two 2 year muscadine vines. When the plants arrived, I was surprised at how small they were. Both plants were 10" - 12" in length (not counting roots), and very small caliper. 2 year old vines are usually measured in feet, not inches. It was late in the season (shipping ended the same day I placed the order), so these plants may have been what they had remaining in stock.
I'm giving a neutral rating because even though I think I was over charged and not provided with the older plants I had ordered, the customer service was good. I spoke with a female who was friendly, checked my order, and called back as promised. The plants shipped when promised and arrived quickly. And, the plants appear to be alive.
kwatanabe12 Stone Mountain, GA (3 reviews) March 17, 2015
I ordered a Biloxi blueberry bush from Bottoms Nursery last January and received the plant only three days later.
The plant was in dormancy, but did not have a lot of branches and
I was a little worried that it might not survive. I had it in a hydroponic
bucket under my metal halide reflector, and let it alone for a couple of weeks, but it didn't do anything, so after another week, I tugged on it to see if it had established any roots. It came right out of the soil. I felt bad because I had done the best I could to revive it.
I don't like to complain when one of my mail order plants dies, because it is usually my fault, but called Bottoms nursery customer
service to explain the situation and ask for a replacement.
The manager was very courteous and reassured me that all their
plants are carefully inspected before shipping out. He gave me some advice about what to do in case this happens again with any
other merchandise, i.e. take a photo and call the company immediately if it is not up to standard.
The very next day, I received a beautiful (well branched and several buds) Biloxi blueberry bush by one day mail. I planted it immediately. It is now a month later, the buds have opened and the tree is absolutely flourishing.
I will definitely be ordering more plants from them in the future.
This nursery is great to do business with. There was a mistake in my ship to address and Matt quickly resolved the problem I ordered several blueberry and blackberry bushes along with 2 muscadine vines. All were of excellent quality and arrived in great shape. I will do business in the future with Bottoms Nursery.
Wolfcastle West Lafayette, IN (Zone 5b) (11 reviews) February 14, 2012
I placed an order for two Arapahoe blackberries and two Navaho blackberries in the spring of 2011. Since Iím in a somewhat colder climate, they advised me that those two varieties are not particularly hardy and suggested that I go with another varietiesÖbut, as I was really set of those two kinds, I went ahead and put in the order. I really do appreciate companies that try to look out for the best interest of their customers.
All four blackberries arrived well packaged and in good condition. They grew quite well throughout the year, and now Iím just waiting to see if they survive the northwest Indiana winter. Overall, I was quite happy with Bottoms Nursery and would definitely order from them again.
plantkraft1 Forsyth, GA (Zone 6b) (2 reviews) December 6, 2010
My muscadines were scuppernongs! So much for the whole year I spent taking care of these plants and they are not even the right thing!