I had a very uncomfortable experience not only with their plants but with their customer service approach putting the blame on their customers instead of handling differently and perhaps acknowledging that maybe something was wrong with their 'plugs'. I bought 150 pachysandra plugs and only 63 survived. I contacted them and they took no responsibility and basically stated that it was my fault. Well, I have dealt with many companies both online and nearby and so far we have always found acceptable resolutions instead on one way blame. Definitely my first and last purchase from this company. They need better training in being a first class customer service company.
coriaceous ROSLINDALE, MA (17 reviews) February 4, 2014
I have ordered from Classic Groundcovers three times over the years. The latest was last spring. Service was extraordinary---prompt, professional, and accurate. Plants were healthy, fresh, well grown and packed, and all for much less than the local wholesaler. I only wish they offered a wider range of plants.
I have no hesitation in recommending this company to anyone.
Classic Groundcovers provides the exceptional service of growing, packaging and shipping a great variety needed for busy landscape professionals like myself. When you need quick service and not a lot of wasteful pot size and dirt, these are the folks to go to. The value of their service far exceeds what I've experienced in local wholesaler's groundcover business, which is often not great in numbers and with bulky pots and dirt. I would say they- as with many, many nursery businesses I see and do business with in the South- are, and have been employing exceptional sustainable practices far ahead of the norm. (where picking on Southern agri. and land use practices in past and recent history, including my own SE Virginia, is common with those truly unfamiliar with the South) Lovely and personable customer service, and trustworthy.
I have used Classic Groundcovers for many years. Regardless of the size of my order (Large or Small), I have always received courteous, prompt service, premium quality plant materials, and reasonable prices. I recommend them to all landscape and nursery people I know.
Bill R.- Sylacauga, Alabama
pdkrones Monroe, NC (Zone 7b) (6 reviews) June 11, 2003
I have ordered in quantity from this company off and on for many years. Their quality is good. Their prices are adequate for a wholesale source. If they occasionally ship a few week plants, or make a minor error, they cheerfully replace or credit them without difficulty. I continue to use them, and recommend them with the mild reservation that they may ship a slightly immature plant if their demand is high.
alicef PHILADELPHIA, United States (6 reviews) September 2, 2002
fast, friendly service- beautiful plants. their motto is "the home of sudden service"- and they are not kidding.