Posted on March 19, 2015, updated March 19, 2015
I recently ordered pepper seeds from Tomato Growers Supply, and decided to pay a little extra for shipping because I was excited to get started. It took them 2 days to even drop the package in the mail from when I placed my order. Then the carrier had some issues with shipping time. It ended up taking me a week and a half to get my seeds when I paid for 2 day shipping. I emailed the company and asked if they could do anything to help me out since it took so long for everything, including them to even drop them at the carrier, and they told me that it was pretty much just bad luck for me.
I will never do business with this company again, and advise anybody who cares about good customer service to avoid them as well.On March 19th, 2015, bhall2614 changed the rating from negative to positive and added the following:
The company reached out to me and made up for the shipping issues. In retrospect, the issue was probably more with the carrier, but I was frustrated at the entire ordeal. Well, the company understood my concerns and went above and beyond to put me at ease and ensure that I received my order. Just goes to show what a big impact a small gesture by a company can have.
The issue I had is probably incredibly rare, and as such, I have no reason to not recommend them to others.
I ordered tomato seeds from TGS last three years and always was very happy with seeds and dealing with people from company. First time, I ordered seeds for my mom as she lives in Ukraine and grows her garden there. She got huge crop that year. Every variety was exactly as it's described on TGS page. My mom even asked me to write positive feedback for TGS :)! Next two years same nice tomato crops we had either in Ukraine and in North Dakota. I just order for me the early varieties as growing season in ND is very short.
I am new to growing tomatoes from seeds. I ordered four different types and all four have germinated really well indoors.
The four are:
The gift packet of Sioux also germinated well.
cnordloh Cincinnati, OH (3 reviews) December 22, 2013
Last year, 2013, I ordered both tomato and pepper seeds from tomato growers supply. I had just about 100% germination on all seeds and I had so many peppers I didn't know what to do with all of them. The most prolific pepper plants I've ever seen and all of them over 4 ft. tall. I had beautiful looking tomato plants in the beginning but because of a very, very wet spring and early summer my tomatoes suffered and I had very meager results on my tomatoes. Blame it on the weather and not TGS.
Good customer service and will buy from them this year.
This year (2013) was the second or third year that I have ordered from TGS. Nothing but problems in 2013. I ordered several varieties of tomato seeds and Brown Habanero and the Gold Habanero seeds. When my seeds arrived I was notified that the Brown Habanero seeds were back ordered. After weeks I received no response concerning the back ordered seeds. I emailed TGS and was finally told they did not have and would not get the Brown Habanero seeds.The seeds that I did receive germinated less than 40% and TGS sent more seeds. Finally I got the seeds to germinate including the Gold "Habanero" seeds. The peppers bloomed much earlier and I now have long green peppers that are not Habaneros. I complained to TGS and got no response. I not longer trust this company and will never do business with it again!! Company representative comment on June 12, 2013: On Jun 12, 2013 12:51 PM, Tomato Growers Supply Co. responded with:
We apologize for missing your email. We were able to find it, and we have replied to your message.
If you ever have trouble reaching us online, please give us a call toll-free at 888-478-7333, Monday through Friday, 9 AM to 5 PM Eastern time. We will be glad to assist you in any way that we can.
We are looking into this issue with Habanero. We have not had any similar problem reports this season, so hopefully this is an isolated incident.
We are very concerned about the quality of the seeds that we send to our customers. We guarantee that seeds will grow out true to type with good germination rates up to one year from the purchase date, and we have sent a refund check to you for this packet.
decherdt Fort Worth, TX (Zone 8a) (4 reviews) May 1, 2013
Got what I ordered and some. Reasonable germination. Was able to add a forgotten item to my order with an email, that was nice
Fast shipping and a very pleasant experience. Have ordered multiple varieties of peppers and have gotten a 81% germination rate so far. Great selection, would order again in the future.
rbeurkens Albuquerque, NM (2 reviews) March 6, 2013
Ordered some exotic hot pepper seeds and some heirloom tomato seeds. Selection was very nice, prices are decent, shipping time average.
Started the seeds in jiffy seed starting mix, kept them warm and humid inside a clear plastic bin with a heating mat in the bottom. I have at least one sprout from every strain so far (except one pepper) and it's only been a week.
Pepper seeds are harder to germinate than most seeds, they require TLC! You people need to stop ruining this company's reputation because you aren't skilled enough to sprout some seeds!
Overall a great experience and they will receive my business again next year!
FishMang Grant Valkaria, FL (Zone 9b) (3 reviews) December 15, 2012
I've dealt with TGS for several years. Never had a problem. Their disease resistant varieties were the salvation of my disease problems. Germination using sterile seed starter soil resulted in near 100% germination for the several varieties I purchased. I give them a 5 star rating.
pablopz1 Cuenca Ecuador (1 review) November 10, 2012
Posted on October 30, 2012, updated November 10, 2012
I bought tomato seeds of the following varieties: tomato ildi, sugary and Sweet Pea Currant, to send me to Ecuador, I sent an email on two occasions but they have not responded at all. I think they have stolen my moneyOn November 10th, 2012, pablopz1 changed the rating from negative to neutral and added the following:
Well they have responded kindly and I have apologized explaining his reason. Now I just hope that the seeds come soon, then write another review
I ordered both pepper and tomato seeds in several varieties that appeared mouth watering in the pictures. For the most part, the pictures were all that my mouth was able to water over. It's hard to acquire fresh, tasty vegetables when the seeds, no matter how much you care for and baby them, do not germinate.
Don't call and talk to that woman Linda. In my opinion, she may just be the rudest person on the face of the planet.
Do yourself a favor and just buy your produce at Fresh Mkt or Whole Foods or someplace similar.
Posted on May 28, 2012, updated May 28, 2012
I ordered 8 types of seeds. 1 was backordered but came before I need to start seedlings.
My germination rates were fine, as good as my fresh Burpee seeds. About 70% in my not so warm house during March. On May 28th, 2012, uncleleroy added the following:
Oh none of my cisneros tomatillo germinated but I only planted about 8 seeds, I will try some more. I also had trouble with some of my burpee eggplants not coming up at all so it might not be the seeds.
I ordered the following tomatoes: Sub-Artic Max (#2733); Stupice (#4782); Siberian (#2908); and Polar Baby (#2536).
The only thing that came up was 2 sprouts from seeds of Polar Baby. The price including shipping was $15.75
ARRRRRGGGG! What a waist of money!
I spent both time and money selecting these tomatoes and really did want to grow them here in Minnesota. I am very sorry they didn't even sprout -- and the few that did were weak.Company representative comment on May 16, 2012: On May 16, 2012 8:45 AM, Tomato Growers Supply Co. responded with:
We are sorry for your disappointment with our seeds. However, we do want you to know that we have tested all of our seeds for germination quality as mandated by Federal Law, and we do not sell any tomato variety that tests less than 80% (the Federal standard is 75% for tomato). The seeds you purchased had tests completed on 10/21/11 with the following results: Siberian--88%; Stupice--88%; Polar Baby--90%; and Sub Arctic Maxi--84%. We were trained by the Florida State Seed Lab to perform these tests.
We understand that seeds are living organisms and as such can be unpredictable. We have a policy that any customer is entitled to a 100% refund or replacement seed any time within a year of purchase. Please call us to request this. Again, we are sorry for your experience, but please know that we are very serious about the quality of the products we sell and would never knowingly cheat or disappoint any of our customers. We want everyone to have great success and enjoy their gardening experience. That is our #1 mission!
I ordered eight different types of tomato seeds. Six of the eight have 0% germination - really a major disappointment. The other two had a 25% germination rate so I spent over $25 for ridiculously low return. I won't be ordering from this company again.
I have ordered from TGS the last two years. They are a mixed bag.
On the one hand, the actual tomatoes we got were spectacular and delicious. However, the germination rates were the pits. Last year and this year the seeds germinated an average of less than 30%.
My compromise was to order two packets of everything this year, knowing that I would have to reseed. What I like about them is they always throw in a free tomato seed to try. Last year it was Virginia Sweets, and it was delicious and a great producer once we got the plants in the ground. I reordered two packets for this season. 33% germination so far.
The Super Marzanos from last year were also great producers... once I had plants to transplant. This year, again 33% germination.
My free seeds this year were the German Giants. I am excited to see how these plants turn out, but so far, I have had only a 22% success rate.
I will update this as the season progresses.
skfla500 Clearwater, FL (5 reviews) February 16, 2012
Posted on May 17, 2011, updated February 16, 2012
I want to like this company because they are local so take my review with a grain of salt...
Pros: Their catalogue is very nice. It may be old fashioned but I find a good catalogue helpful in ordering. Shipment was quick. Very solid selection of seeds. And- they have some of the coveted Dwarf Tomato Project seeds.
Cons: Pricing seems a little high, not as high as some, but still expensive. There are no mini's or smalls to test a particular cultivar. A few of their regular sized, full priced packets would be considered mini's by most folks. Eight packs of seeds plus shipping ($5.25 for a local shipment of less than 1 oz ) ran just under $35.00. When I called them to discuss certain tomato seeds, the woman who answered seemed somewhat unfamiliar with their products and even basic tomato terminology. I had to change my questions a few times to get the info. That may not seem like much but I don't think asking a professional tomato growing company in SW Florida about tomatoes that set in high heat should be difficult.
At this point, I can only give a limited recommendation. I would recommend using Tomato Growers only for particular seeds (ie. Dwarf Wild Fred!), etc. that you cannot find at one of your regular suppliers. I'll update once I test their germ ratios. If germ ratio is high (85% or over), I may upgrade to positive with the qualifier that it remains an expensive supplier for tomato seeds.
On February 16th, 2012, skfla500 changed the rating from neutral to negative and added the following:
Downgrading to negative based on germination rate and customer service issues.
Germ rate on both tomatoes and peppers were at or below 25%. The 25% is not cumulative, each cultivator had a 25% or less germ rate. One cultivator had zero. Given the costs & the relatively few seeds received for the $$, the costs per plant were much too high.
I also had a customer service issue with a the cultivator where I got a 0% germination. I emailed Tomato Growers to inquire if the particular seed had a long germ period or particular needs that other tomatoes did not. I received one email in response. They basically stated that the company that sold them the seed said germ rate was 90% & I shouldn't have any problems.
My subsequent 2-3 emails inquiring about a refund (I paid about $10 for the seeds w/ the ship/hand fee) all went unanswered. When I called, the women that answered said she could only take orders & would have someone call me. Of course no one did.
Anyway,Tomato Growers is a local company, which I prefer to use when I can, but in good conscience I can't recommend it to anyone. Just avoid Tomato Growers & use Johnny's, Knapp's, Sample Seed, Sand Hill Preservation, Pepper Gal, etc. You'll probably get better pricing and you'll certainly get better results. You'll also get much, much better customer service (with the exception of Sand Hill. They seem to be kind of old and croch-ity?- BUT Sand Hill doesn't charge shipping, has a very nice selection, good prices & seed counts and fine germ rates. So that makes up for a lot in my book...)
Terry Murfreesboro, TN (Zone 7a) (122 reviews) February 10, 2012
This year marked my 2nd or maybe 3rd order with TGS. As always, the order was processed and shipped quickly. One item on backorder, a new AAS offering. Hopefully it will arrive soon. Can hardly wait to get my tomato and pepper seeds started!
FormerFF Mountain Park, GA (1 review) December 29, 2011
I've bought tomato and pepper seed from this company for the last two years. They've always shipped promptly. I've had good germination rates using a heated tray, and good production from the mature plants.
In my experience Tomato Growers Supply seeds have had poor germination. I ordered last season from them and had low germination rates. I thought it could be my fault so i gave them another shot this year and was dissappionted once again.The peppers I purchased this year were called Jaloro (gold/yellow Jalapeno hybrid).Three seeds came up out of the Twelve I planted.The Tomato seeds had a slightly better rate but, I will not be ordering from them again.
This is my second year to order from this company & I've been nothing but impressed. We grow some 42 varieties of peppers & 30 varieties of tomatoes every year & I ordered about 15 of those from TGS last year. All seeds germinated well & the freebie packet of "Early Wonder" they sent has become one of my favorite tomatoes. This year I ordered 26 varieties from them -- I haven't planted the tomato seeds yet but the peppers are germinating well & right on schedule. We're still on dial-up internet & their website is one of the easiest to use from that perspective. Their seeds arrived packaged well, it arrived quickly & the order was complete. I couldn't be happier with this company.
suncitylinda Sun City, CA (Zone 9a) (2 reviews) January 20, 2011
I ordered tomato seeds late 2010 and much like another person posted, I actually wanted a particular variety, in my case it was RED ROSE. A) I am having very poor germination with all of the Tomato Growers Supply Seed I did receive. All other seed, even much older seed is already up. B) They STILL dont have RED ROSE in stock, despite that fact that it is in the new catalog and will appear in your cart if your order it. It WILL NOT be arriving in your mailbox with the rest of your order. I will not be ordering from Tomato Growers Supply again.
fwfarm Lebanon, OR (Zone 7b) (18 reviews) December 26, 2010
While I've ordered from them in the past, 2010's seeds had some horrible germination issues. I start several hundred plants of 30-50 varities of tomato and peppers from various vendors and years, so it's not different handling. I wasn't able to get 20 plants out of the entire packet of peron (kind of skimpy on the seed, exactly 30, so the 50% germination really showed. I make an emergency order from Territorial which came very quickly and germinated very well and saved the day. I also got only one cisneros tomatillo from the packet - I didn't have any orders, just for testing, replaced with similar from Adaptive Seeds. There was no response to my email or letter to Tomato Growers; they don't seem to stand behind their seeds the way Tomatofest does.
While TGS has a nice selection and the other varities from them germinated okay, I don't need the stress of unreliable germination so I will not ever order from them again.
I have ordered from this company for 2 years, and have been well pleased with each order. I generally receive my orders within 2 weeks, which does not concern me, as I order by the beginning of February. ( I do feel the shipping charges are a bit high if only ordering a couple of packets.)
Germination rates have been excellent, and the plants are all hardy and good performers. My particular favorites, which I will be ordering again this year are Early Wonder and Sioux tomatoes, and Chichimeca and Bulgarian Carrot peppers.
I have orderd from TGS in the past with no problems. However, this year I too have had horrible germination rates. Fortunately, I only ordered two packets, but so far neither has topped 25%. This is well below the usual standard I am used to from this company. Not sure what has happened, but it seems this is a common theme this year. I'll leave the rating as neutral because of my past success with them. If it had only been one packet, and if I hadn't seen that others were having the same problems, I probably would have still left it as positive.
Posted on March 13, 2010, updated April 5, 2010
Posted on March 19, 2009, updated March 13, 2010
I've ordered from TGS for many years, and the only problem I had was a few years ago when a variety was totally mislabeled. (Yes, I grew it out again the next year to make sure it was the seeds and not that I had screwed things up.) They've always been the quickest to send out their orders. Well, not this year. Count me as another one whose order took 16 DAYS to arrive. That's far longer than any of the other seeds I ordered at the same time from other places. It wasn't the actual transit time - it was postmarked 2 days ago. So I'm not sure why this took so long to process, but 16 days is a bit ridiculous. Very disappointing.On March 13th, 2010, GardeningGirl changed the rating from neutral to positive and added the following:
All is right with the world again. Whatever the problem was last year - maybe after all the newbies realized how tough gardening actually is, they gave up this year? - it's been figured out by TGS, as they're back to their usual super-quick shipping, which makes me happy. Great selection of seeds as always, and they always have reliable, excellent germination.On April 5th, 2010, GardeningGirl added the following:
Not to discount anyone else's experiences, but I just wanted to add that I sowed the seeds I bought this year, and all of them germinated just great. About 15 varieties, every single one has nice healthy seedlings - I do quite a few seeds per cell, no coddling, and they're all fine and dandy. Just as are the seedlings from seeds I got from TGS 4 years ago - I put the year on each seed packet, and will keep planting old seeds until I run out. And all the old seeds also germinated just fine.
Posted on February 17, 2010, updated April 2, 2010
I have bought from this site for the last 4 or 5 years and just recently put in an order. I recieved no email saying the item shiped like many other companies do. I also paid 5.25 for shipping an order that cost them 1.05 to ship. And what did they ship in : a plain manila envelop with totally no padding. When you pay 3 and 4 dollars for a packet of 30 seeds and some of them are crushed with there shotty costly shipping its just not worth the selection.
Signed, DisapointedOn April 2nd, 2010, purpleacres changed the rating from neutral to negative and added the following:
Horrible germination. When you spend 3 something a pack of 30 seeds and 2 of them germinate it is high annoying. I will never order seeds from this company again. I had no less than 5 pack of seed I ordered from this company this year have horrid germination. I will not buy seeds from a company that I can not rely on.
Signed Tracy Van Vliet A customer noooo more.
Gymgirl SE Houston (Hobby), TX (Zone 9a) (1 review) March 25, 2010
I thought it was just me! This year I tried Winter Sowing for the first time. I was taking note on the germination rates for each milkjug that I sowed. Out of all the companies I had ordered seeds from (all fresh seeds), the seeds from TGS had the poorest germination rates, across the board, with each variety I ordered from them.
I sowed only 10 seeds per milk jug, and the TGS seeds averaged only 20-30% germination in each jug. Not very good...
I am an experienced gardener and all my other varieties from other companies have come up. I've started many varieties for many years and never had this sort of problem.
I will not order from them again!
p1mkw Danville, IN (Zone 5b) (11 reviews) March 20, 2010
Of the 4 companies I ordered seeds from this year, the germination from TGS was the worst. Out of 214 tomato seeds sown only 125 germinated ... that's less than 60%. I won't be buying seeds from TGS in the future.
DON'T ORDER LEGEND HERE! I ordered "Legend" seeds from this company because they were recommended by Cornell as resistant to late blight. Since shipping was $5.25, I ordered a second pack of something I was mildly interested in but wouldn't have ordered on its own. At no point did they let me know Legend was out of stock on the web site. Even now, four days after I received my seeds, it's STILL BEING OFFERED ON THE WEB SITE AND STILL GOES INTO THE CART. But it is out of stock. So I paid almost $8 for a pack of seeds I don't really want trying to purchase seeds they ran out of who knows how long ago. And customer service had nothing to say except too bad. I will never order from this company again.
blueeyeskms Waverly, KS (Zone 5b) (29 reviews) March 6, 2010
Posted on February 3, 2007, updated March 6, 2010
I have ordered from this company for several years now and will continue to order my tomato seeds from them. I have also ordered pepper seeds from them this year for the first time. I am anxious to see if they produce as abundantly as the tomato plants always have. This company has extremely fast turnaround time on orders. The order arrives in your mailbox long before you expect it to! The bonus packet is greatly appreciated!On March 6th, 2010, blueeyeskms added the following:
Amazing bounty of bell peppers last year! This years order arrived just as fast as in previous years and as always included a bonus packet!
I planted seeds bought from this company 4 yrs ago expecting poor to no fertility. Fertility on tomatoes, eggplants and peppers is running over 80 per cent. Seeds were stored improperly in Texas heat too!! I will purchase from them again and again...
digly Mountain View, CA (2 reviews) February 9, 2010
After reading the company ratings on this Dave's Garden website, I chose to order seeds from two companies. One of which was Tomato Grower's Supply Company. I ordered toward the end of Jan. 2010 and it took 8 days including the day i placed my order for me to receive all of my 8 seed packages of tomato and pepper seeds. The seed packets probably averaged 35 seeds per packet along with a freeby packet which i will give a try in the garden. I will followup with the germination rate.
henderson9 Camden, SC (8 reviews) September 8, 2009
I have ordered from Tomato Growers several times. They offer an excellent variety of tomatoes which are grouped in a very shopper friendly way in their catalog and on line. The only problem that I've ever had is that my Cherokee Chocolate turned out to be Green Zebra this year. The company said that they will send a replacement for next year.
I would recommend that anyone consider looking at Totallytomato.com as they carry a similar range of seeds which tend to be 50 cents to a dollars per pack less expensive.
I've had good luck ordering from both of these specialty tomato seed companies, but will probably order from totallytomato this year and save some money.
I bought celebrity tomato seeds from tomato growers two years ago and only tried to grow them this spring. They germinated very well but when they were about 10 inches tall all of the celebrity seedlings developed leaf mold. My other tomato seedlings grown from even older seeds from another company were all fine. I called the company and tried to tell them that their seeds could very well be contaminated with leaf mold. The customer service person tried to look me up in their database and that took FOREVER. Then when she finally found it, she asked me if I wanted refund. I told her that I didn't really care about the refund but I wanted to let them know about this leaf mold contamination possibility. Neither she or the person supposedly in charge of seeds were particularly interested in my findings. I won't buy from them again unless I can't find the seeds anywhere else.
packetpete Feeding Hills, MA (6 reviews) July 21, 2009
my seeds arrived in just under 3 weeks which is fine - it is the busy season - they were nicely packed in a quality paper packet with a open & close resealable feature which I enjoy - I do wish they had some pretty art work - but the seeds grew nicely - packetpete is happy with TG
jasonlee247 Denver, CO (Zone 5b) (1 review) March 30, 2009
As with some of the other feed backs I did experience slower than normal delivery this year. I recieved no verification so I called them for a heads up. The woman was very nice and explained to me that they are about a week behind due to the spring rush. This is understandable, since I usually order in the fall for my indoor garden. Now, It would be nice to get some online verification via email, ect... and you may think this should be a negative review, but let me tell you why it isn't. I have had very close to 100% success with the seeds from here. There are SOOOoooooo..... many strains of peppers and tomato to choose from, ...and get this - I found some of my old seed stock bought from there dated from 2002, and decided to give them a go for kicks this year. 100% germination. I would never have thought that seed that old would still be viable. ...and it was 15 different strains of tomato and pepper, not just one or two seeds.