Comments regarding Ison's Nursery & VineyardClick here to return to Ison's Nursery & Vineyard's listing.
You are viewing only neutral comments
|On May 11, 2016, Grami Lowell, AR (Zone 7a) wrote:
I'm going to begin this comment as neutral because I've not yet contacted the company. I have, however, read their policy concerning plants that do not leaf out; and it seems bizarre that the same types of plants, shipped in the same year, but ordered from other companies are thriving while the Ison's plants are dead in close proximity. So, is it the conditions, or is it their plants? As a Master Gardener and food grower for over a decade, it seems to me that the issue is their plants. The packaging appeared to be good and damage-free. Their policy is to allow me to repurchase the failed plant at 1/2 price plus shipping. I am balking because I have no faith the next order will survive. I've lost an entire season, added amendments to soil, dug holes, carefully planned out growing conditions. . .and now I have to pay for a plant a second time. Here is what died or failed to emerge: 12 asparagus crowns, 2 Paw Paw trees, 2 Muscadine (their trademark plant), 1 Marionberry, and 2 raspberry. It seems like an enormous amount of loss in a fairly small order that was planted the next day after delivery. I think there is room for caution with this company; even though it was recommended in a book resource page. More later.
|On Mar 2, 2016, Roiceadeolai Longwood, FL wrote:
Posted on February 12, 2016, updated March 2, 2016
On February 11th, 2016, Roiceadeolai added the following:
JUST AMAZING!!! Asked for a refund for weeks and zero follow up, so within 24 hours of this post, guess what, my shipments were scheduled. Apparently they cannot read email or care about customer\\\'s getting screwed, just negative reviews here. So in the spirit of communications, I ordered replacements from Willis Orchard and apparently they understand the relationship between taking money and shipping products. Better quality vines and ON TIME! Buyer beware with Ison\\\'s is an understatement.
On February 11th, 2016, Roiceadeolai added the following:
On March 2nd, 2016, Roiceadeolai changed the rating from negative to neutral and added the following:
Greg Ison did call and talk to me. He explained the seasonality of their business and did not make excuses, commenting that it should have been handled better. He took ownership of the problem, refunded money, sent a nice card, and thanked me for my business. My family has been dealing with them for decades and the goods once received were very good.
|On May 31, 2015, Klytle Mobile, AL wrote:
Your website redirects me to a google frame malware site when trying to search through your site. Also when I try to add ANY muscadine to my shopping cart it says you are out of stock. Are you really out of stock of every single plant??? your description states you will send out potted plants at any time of the year. I have bought from isons for many years and have always been very satisfied. i would prefer not to order from another company but it's starting to look like I will have too! It's really hard to maneuver around your website when it keeps redirecting me!
|On Feb 9, 2014, backyardgrowing Littlerock, CA wrote:
Posted on July 9, 2013, updated February 10, 2014
On July 9th, 2013, backyardgrowing changed the rating from neutral to negative and added the following:
They responded to my e-mail. In order to get a replacement I have to pay half of the original purchase price. They send me a dead grape vine and yet i have to pay half for a replacement. DO NOT BUY FROM THIS COMPANY!!!!!!!!!!!!!
GO WITH STARKBROS.COM OR GROWORGANIC.COM
On February 9th, 2014, backyardgrowing changed the rating from negative to neutral and added the following:
Last month i received a free replacement from them. Better communication on their part would avoid bad feedback. Their prices are reasonable and one of the cheapest prices. Thank You Ison's Nursery & Vineyard.
On Feb 9, 2014, Ison's Nursery & Vineyard responded with:
"On Aug 13, 2013 4:30 PM, Ison's Nursery & Vineyard responded with:
I am so sorry to here of the problems you had with our nursery. I cannot explain why it took so long for you to get a response to your emails. I have several on staff whose job is to respond and address the needs of each email we receive daily. Your satisfaction is very important to us.
|On Mar 28, 2013, NicoleC Madison, AL (Zone 7b) wrote:
Posted on March 15, 2013, updated March 28, 2013
On March 28th, 2013, NicoleC changed the rating from negative to neutral and added the following:
March 28: I received a surprise box in the mail today. It seems Ison's saw my negative review, figured out which one was my order and sent me an entirely new order with an apologetic note. The new shipment certainly looks much better than the last -- firm healthy roots, no smell of rot and signs of top growth.
I am upgrading my new to "Neutral," because I feel Ison's is going above and beyond trying to make their customers happy.
|On Oct 27, 2010, Stu77047 Houston, TX wrote:
Posted on October 25, 2010, updated October 27, 2010
On October 27th, 2010, Stu77047 changed the rating from negative to neutral and added the following:
I am changing my rating to neutral, because I received a call from Ison's and I felt like they genuinely want to make my order right. I will update as things progress.
|On May 18, 2009, dealhound Eagle Springs, NC wrote:
Poor (No) Service followed by Poor Customer Service. Spoke with Darlene (an owner) on the phone early in April. Discussed varieties available and placed order. Had not received order by end of April. Called and was told they could not find my order, even though they had sent me a confirmation email with order # and charged my credit card. Said they would reorder my order (except for the one item no longer available) and ship it the following Monday to receive on Wednesday. Did not receive over the next 10 days. Emailed several times to Darlene. No response. Called and spoke with customer service. Stated she could not find my order, even with order #. Order had never been placed. Now out of most of my order and rep said anything ordered now would be picked over. My vineyard will be a year later because of their incompetence and they seem to not care. Specifically asked rep to have Darlene call me or at least email me with an apology or explanation as to why this had happened and have not heard from her. Did get refund several days after my final conversation.
On May 25th, 2009, dealhound changed the rating from negative to neutral and added the following:
I am upgrading Ison's review that I previously made to a neutral with the thought that a good experience combined with a bad experience cancel each other out. This is what happened. I posted the above review on 5/18, about two weeks since I got my refund from them. On 5/20, I received a Fedex from Ison's mailed on the 18th and with a note of apology for my experience from Greg Ison. Also included were my originally ordered grape vines - in triplicate! And at no charge. So, I am not sure, but I guess that Greg got my review from this site and did his best to rectify the problem. I very much appreciate Greg for his efforts, appreciate the vines and am happy that my vineyard will not be a year later. And Greg, if you are reading this, I am watering my vines well and thanks for fixing the problem. I will happily reorder from Ison's next year and hopefully it will all be smooth.
|On Feb 15, 2007, cadd1951 Vero Beach, FL wrote:
After reading the comments on here I took the plunge and ordered 2 apple trees and a persimmon. Will keep you posted on my experience as it occurs.
|On Feb 26, 2005, nursebee Bethel, NC (Zone 7b) wrote:
I have ordered almost $1,000 worth of stuff from them. It has all arrived in good shape. I was surprised when they charged me at the time of ordering, even if months in advance. This included the $120 for 20 Nobles vines that they did not have or send. They did send me a check, which I did not cash as I lost it. Several attempts to get my money back have not been successful (they have not respsonded to 2 emails). The forum that they used to have on web site was top notch, problem has not been solved for over a year.