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|On Nov 13, 2015, GreenBugger Chicago, IL (Zone 6a) wrote:
Posted on May 12, 2015, updated November 13, 2015
On November 13th, 2015, GreenBugger added the following:
I've been waiting a year for this company to rectify the problem. Either replace my trees or give me back my money. They would rather replace my trees than give me back my money, so Janet would have me believe in her wonderful commentary of a PR person. Turns out, they don't want to do anything! I've been promised that a replacement order would be sent out. I waited a whole year and when it comes time to verify that they indeed would be sending out replacement trees, I get the response that they have no idea who I am or what I am talking about. So I have to go through the process all over again. I say again to anyone who is thinking about doing business with these people Online, Do Not Do It! If you live within driving distance, do what you will, but these people should not have an online business, period.
At this point I am going to have to seek legal action against this company. I will not be treated like this and I don't believe anyone should be. If they have no intention of following through on their promises, then they should come right out and say it, give me back the money I spent and let us part ways in the night, never to see each other again. I would have higher regard for someone like this rather than the sneaky underhanded things this company is doing to its online customers.
This review is just an update to say that things were Not resolved and everything Janet promised has not come to pass. I wanted so badly to post a positive transaction that had lifted this company higher in my eyes than before but that unfortunately is not the case. Stay away from this company, they have no idea what it takes to run a successful online business.
On Nov 13, 2015, Ison's Nursery & Vineyard responded with:
"On May 13, 2015 11:29 AM, Ison\'s Nursery & Vineyard responded with:
First off let me start by sincerely apologizing for the bad experience you have had with our company. Our customer satisfaction is very important to us.
|On Jul 7, 2015, Threestripe New London, NC wrote:
Posted on May 5, 2015, updated July 7, 2015
On May 5th, 2015, Threestripe added the following:
Sent two emails with no response but I still get ad emails from them! Do not buy from them! Very poor customer service!
On July 7th, 2015, Threestripe added the following:
I have called and emailed several times with no response. Janet, how can I contact you?
On Jul 7, 2015, Ison's Nursery & Vineyard responded with:
"On May 13, 2015 11:38 AM, Ison\'s Nursery & Vineyard responded with:
I am so very sorry for the bad experience you received from our business. Our guarantee is in our catalog as well as our website. We do guarantee that the plants you receive are alive upon receipt. If you are unhappy with the plants your receive you have 7 days to contact us for a full refund. We state if they fail to leaf out by July 1st we will replace the following year at half price. We take half the responsibility and let the customer take half the responsibility. With you being a grower I am sure you understand there are so many factors involved in if a plant will survive. Weather, soil conditions, quality of plants, care after planted and more. We have had many customers that put their tree or vine in the ground and never water, fertilize or care for it. There is no way we can guarantee the care the plant receives after it leaves us. I wish we could guarantee that every plant we sell will live and produce no matter what but that is impossible. Even when we plant our own plants we consider 80% livability to be a success. Sometimes you cannot determine the exact cause a plant does not survive. So we take half the responsibility.
|On May 16, 2015, jensjo Spring, TX wrote:
Please note this is not a review on the product since I did not receive it. This is about their customer service. I can honestly say I gave them every chance to answer and they were not helpful at all.
|On Apr 9, 2015, shorowitz24 Crozet, VA wrote:
TODAY I was told on the telephone that my tree order of $400.00+ was shipped YESTERDAY and that the price of the trees had been reduced by 30% at midnight YESTERDAY. According to FedEx, shipment info regarding my order was sent to them TODAY and they picked up my shipment TODAY, when the prices were 30% less than I was charged. Not very thoughtful of Ison's, when they had every opportunity to charge me TODAY's current price instead of $125.00 more.
On Apr 9, 2015, Ison's Nursery & Vineyard responded with:
"On May 13, 2015 11:40 AM, Ison\'s Nursery & Vineyard responded with:
When you place an order online we have not control of when you are charged and how. We will be happy to refund you the difference in the price. Please contact us as soon as you can and let me take care of this for you.
|On Apr 8, 2015, ktuvam2k3 Raeford, NC wrote:
I had placed an order and had to take a sudden trip so I emailed as well as called Isons to change the date of my shipment of grape vines. I was told this was no problem and they would be shipped out to me in Mid-March. As I was absent, a box arrived in my yard, my neighbor who was kind enough to get it can not read where it was from, so I asked her to open it. My neighbor is classed as Special needs so I can not expect her to care for them so asked her to place the box in my shed. The next day I called and was told if able to send the box back. I explained I would not return home for almost a month and could not return to sender because box was opened. I was told not to worry, a new order will be shipped out on the date I requested. When I got home, the vines were already dried (they snapped like twigs), so I trashed them thinking I'll be fine with my order coming in. I have emailed them starting the beginning of March 2015 as well as calling and leaving messages. At first I was just trying to let them know I was ready for them and they could ship anytime...now after several attempts by emails and messages left, I have not heard from anyone regarding this matter. This upsets me a lot because I feel I'm being avoided and ignored. :(
On Apr 8, 2015, Ison's Nursery & Vineyard responded with:
"On May 13, 2015 11:44 AM, Ison\'s Nursery & Vineyard responded with:
I am so very sorry for the poor experience you had with our business. Your plants should have been held and not shipped until the date you requested. I am not sure what happened and I am looking into it. We definitely dropped the ball and I regret that.
|On Jan 21, 2015, zaffutos Loranger, LA wrote:
I have been a Isons customer for over 4 years. I have bought trees shrubs and over 30 muscadine plants for myself and family members. I tried both calling and emailing them about a issue I had in ordering but could not use my promo code. Never got a answer. Monday I called 01-19-15 asking about 6 muscadine vines that are beautifu vines but have not produced a single grape. I was told Mr. Ison would call me back. since it was 9am I figured I would get a call that evening but did not hear from him. Tuesday I called back and was told he would call me in a few hours. Again never heard from him. Today 01-21-15 3pm and still haven't heard from him. Guess he is to busy to worry about people that have already spent money with them.
|On Jul 2, 2014, agfonthort wrote:
I ordered 2 raspberry plants and 4 blackberry plants, all bare root, from them in May 2014. A couple looked like they were in bad shape, but I planted them all, as suggested by Isons and waited. Only three leafed out. The others are dead. I suspect that they were dead on arrival. I contacted Isons to complain and also to take advantage of their plant guarantee to replace the dead plants. They never returned my emails.
|On May 25, 2014, carbcarb Clifton, NJ wrote:
I purchased several pear trees and a Pakistan Mulberry Tree on March 2013. One pear tree and the mulberry tree didn't leaf out for last summer. Tried to call the company, but never got a chance to speak to someone. Felt very frustrated.
|On May 5, 2014, jujube11 North Wales, PA wrote:
I bought 2 jujube trees (one Sherwood one Li) from Ison's in 2010, didn't survive in the following winter. Paid 50% of the regular tree price and got the replacement in 2011. Each year, the trees have lots of flowers but not a single fruit. A few days ago, just looked at the record and realized this would be the 4th spring! The bigger disappointment is to my kids who excitedly told me each spring that the trees sprouted then flowered, then came with the same disappointing summer and fall!
|On Apr 30, 2014, bessie89 Hearne, TX (Zone 8b) wrote:
I ordered an Instant Orchard Angel Pomegranate tree in December and received the tree this spring. I was happy to see its size. It being bare of leaves and bareroot did not bother me, as I have ordered/received other plants from other nurseries in similar fashion (this is not new to me). I immediately washed the gel that the root ball was wrapped in and planted the tree according to instructions. Again, planting a bare root and/or dormant tree/plant is not new to me. However, all of my other trees and plants have broken dormancy at this point and are leafed out, some are even rather bushy and have begun to bare fruit. This is not the case with the Angel Pomegranate tree. I don't see how it could be considered an Instant Orchard when it appears to be dead. It has not leafed out whatsoever. I check it every day and no change at all. I tried calling Isons, but was not able to speak with anyone. So, I emailed them several weeks ago inquiring to know if this is normal for this variety (late break in dormancy), but again, no luck. I have not received a reply. When I ordered, I was hesistant due to their guarantee of reshipping at 50% for a replacement but I had such wonderful experiences and results from others, such as Nature Hills and Bay Laurel Nursery that I didn't think anything would be amiss. Well, I regret this mistake. I found another Angel Red tree locally that was fully leafed out and blooming, so I purchased that one for less than the Isons tree, so I don't care to have a replacement shipped out, especially at additional cost to me. I'm sorry I took a chance with Isons and I would not recommend them. Save your money and time. They don't make it easy to communicate with them to help resolve issues. I bet if there was a problem with my method of payment, they would have contacted me immediately.
|On Mar 25, 2014, chstrcopperpot Morehead City, NC wrote:
I bought grapes, elderberries, and on impulse a pineapple guava. I bought the pineapple guava simply because I wanted to feel like I was getting a good deal on shipping. I got the shipment and the bare root plants look like normal bare root plants, just a stick. The pineapple guava (an evergreen) had lost all of its leaves but two and was not very supple.
|On Aug 8, 2013, pecantreesucker Houston, TX wrote:
POEPLE,RUN,RUN,RUN,FROM ISON'S. IF YOU LIKE MAKING THIS COMPANY MONEY BUY PURCHASING THEIR DEAD PLANTS AND TREES THEN YOU GOT THE RIGHT PLACE. I CAN'T BELIEVE THEY WOULD SEND OUT A PECAN TREE WITHOUT ANY SIGNS OF GROWTH, YES JUST A 3 FT STICK, AND THEN WANT ANOTHER 50% TO SEND ANOTHER TREE OUT. NOT ME SUCKER, STIFF ME ONCE, SHAME ON YOU,STIFF ME TWICE SHAME ON ME. CUSTOMER BEWARE THEY WILL TELL YOU HOW GREAT THEY ARE BUT YOU ARE ROLLING THE DICE,GOOD LUCK
On Aug 8, 2013, Ison's Nursery & Vineyard responded with:
"On Aug 13, 2013 4:11 PM, Ison's Nursery & Vineyard responded with:
I would like to sincerely apologize for the poor service you have received from our nursery. We strive to provide the highest quality trees and service to our customer. Unfortunately, sometimes mistakes do happen. We would never intentionally send out a tree that is not alive and/or in poor condition. Unfortunately, we as owners cannot fill every order ourselves and depend on our staff. Sometimes they fail to provide our customers with the highest quality possible. We will continue to work on ensuring that does not happen again.
|On Jul 5, 2013, imaginefarm Perry, GA wrote:
I have ordered from Isons in the past and been very pleased. I tried to order from them in the spring of 2013. I called, I sent emails, no contact. I was trying to spend money and they would not return phone calls. Very poor customer service.
On Jul 5, 2013, Ison's Nursery & Vineyard responded with:
"On Aug 13, 2013 4:46 PM, Ison's Nursery & Vineyard responded with:
I am so sorry with the difficulty you received trying to contact our nursery. We begin our potting season in the Spring of 2013 and have a smaller staff in our office. We have had issues with our email provided and have since resolved these problems. Our customers are very important to us and are the sole reason our business is successful!
|On Jan 7, 2013, lexus2004 Oxford, NC wrote:
I placed an order 11/21/12. Order was never shipped. Finally filed dispute with Pay Pal. Received refund for order on 1/7 13 no explanation I never got the plants that wanted. WHAT A SHAME!
|On May 13, 2012, zyphia wrote:
Posted on May 13, 2012, updated May 13, 2012
On May 13th, 2012, zyphia added the following:
Here it is, 2 years later and guess what......the trees have begun to produce fruit and THEY ARE NOT EVEN SATURN PEACHES!!!!!!!! HOW ABOUT THAT....they are not even what I paid for and emailed the company about and finally got replacements for...sigh sigh..you would think I had learned my lesson, huh? But nooooo....stupid me. Now I have another email fired off to them to see what their excuse is going to be. I bet they will say "but you are mistaken, we never sold the Saturn peach"...haha..but little do they know I kept meticulous records of every purchase. I canot believe they not only sent me twigs the first time and the second time they sent me the wrong tree. I wonder if they duped other customers too. Stay tuned. If they do not make this right I am contacting the Better Business Bureau. I noticed Greg Ison made a comment someplace in another post about making my problem *right*..let's see what he does about this one and my fake peach trees.
On May 13th, 2012, zyphia added the following:
On May 13, 2012, Ison's Nursery & Vineyard responded with:
"On May 16, 2012 3:38 PM, Ison's Nursery & Vineyard responded with:
We never want to have a disappointed customer! And it has always been our policy to do everything possible to make it right if a customer is not satisfied or if there is an error in an order.
|On Jan 1, 2011, sssperry Marietta, NC wrote:
Been gardening 40 years. Isons the worst experience ever. Last year ordered 5 trees, 6 bushes, 2 goji plants. Really wanted goji plants which is why I ordered from them. After many calls looking for my order & getting a different excuse each time, the order came
|On May 24, 2010, reeve1 Plano, TX (Zone 8b) wrote:
Posted on May 25, 2010, updated May 25, 2010
On May 24th, 2010, reeve1 added the following:
I will also be reversing charges on my credit card if someone does not contact me by close of business Tuesday, May 25th. You've had 2 weeks.
On May 24th, 2010, reeve1 added the following:
|On Jan 26, 2010, swedey Winnie, TX wrote:
concerning isons nursery. they keep changing the sending date on me and the last one (today) was a week from today. the lady said they didn't get the walnut trees in because of the cold weather. Huh? seems to me warm weather might slow things down but you need cold weather for dormancy. it now remains to see what the trees look like if i get them. if they are good i'll upgrade this report. i have a heartnut and thomas black walnut in the ground since they were shipped by another nursery in dec. when i put in all my orders.
|On May 15, 2009, terrawhistle Cumming, GA wrote:
Tim Wilson, Cumming, GA:
|On May 1, 2009, Disillusioned Ranger, GA wrote:
I purchased a number of fruit trees in January of this year. Since some were not available, I was told that these would be shipped. After calling a number of times I finally received all but two of the trees in my order. Time passed and when I finally spoke to a representative in April, she told me that these two items would not be available this year; therefore I would receive a refund. When the refund did not arrive in what I thought should be a timely manner, I telephoned and since I never spoke to a live individual, I left messages, then e-mailed. As of today, two weeks have gone by and there has been no returned call, nor e-mail other than the automatic response, and, more importantly, no refund. Maybe tomorrow?
|On Feb 8, 2009, samford Hayneville, AL wrote:
Same experience as first email. Order was placed on first week of Dec. with a promise ship date of Dec. 15th. Order was just received Feb. 6th. But credit card was charged first week of Dec. Also after receiving trees we have had questions and left 2 voicemails with no response. POOR customer service. They seem to have no concern after they get your money!!!
|On Jan 25, 2008, fixintogo Jackson, TN wrote:
I placed an order in Oct. 2007 for fruit trees, strawberries, muscadine vines and loganberry vines. They cashed my check and it cleared. By middle of January I had not heard anything from them. I called and they told me they would ship last week. I received nothing. I called back on 01/23/08 and was told, once again, they would ship next week. I cancelled the order. I am so disappointed that I did not get my order. I need to find a nursery that will do what it advertises. A very disappointing attempt to get muscadine vines.
|On Apr 7, 2004, jenzahnjones wrote:
After viewing their catalog, I was very excited to order from Ison's. I faxed my order on March 8th, ordering one dwarf peach tree and three blackberry bushes. When I recieved my credit card statement on March 10th, there was a charge from Ison's on it. The dollar amount was for the full order, so I expected to see it arrive any day. According to UPS, my area is only a three day delivery from them. By March 26th I was concerned. I emailed the company with no results. On March 29th I called. A polite lady told me that the order was ready for shipment and would be sent that day or the next. Still I received nothing. I called their customer service line again this morning to cancel my order. They didn't even ask why. I think it is unprofessional to place an order on a credit card before it ships. On top of that I was lied to about my order being ready to ship. I will never order from them again and I encourage others to think twice before they do.
|On Dec 2, 2002, Bachus1 wrote:
A fig tree I ordered from them was not true to type. The pear trees ordered were smaller than I have received elsewhere, but grew fine.
|On Jul 2, 2002, rhr wrote:
I have bought muscadine plants from this company. I ordered 4 plants, 2 male and 2 female. I was shipped only one female. This plant is dying. I have asked this company for help to select female plants for my two males. I don't get any answer from them. I am new to muscadines, so I think that a seller shall advise and help a buyer to obtain the product you need. This is not done here. I will never buy again from them.