Posted on August 28, 2012, updated October 8, 2012
I had a different experience with Englandís Orchard and Nursery. In the spring 2011 I ordered 2 persimmon trees. They arrived in the end of March as we agreed and were completely dormant. They never broke dormancy. When I contacted the nursery Cliff told me that the weather had been hard on their trees that year and the trees would be replaced. What came after that did not make me happy. I did not hear anything from them after that email exchange in August. One morning in November (November 6) I walked out of the house and saw a package on the front porch. How long it sat there I donít know: we had been out of town for a couple of days and I had no idea it was coming. I checked all my emails after that: there had been no contact to let me know they were shipping the trees. It freezes here at nights in November. Planting season in this area ends in the beginning of October. Why not get in touch with me and discuss when to ship the trees? Why not let me know they have been shipped? Anyway, we dug the holes in the cold wet ground covered with snow and planted the trees (probably already dead) the best we could given the conditions. Not surprisingly, the trees never broke dormancy. I contacted Cliff this August again to let him know that. He told me that ďthere was a huge drought and in spring there was a hard freezeĒ (I am guessing they donít have threes this year) and asked me to email him pictures of the tops and bottoms of the trees. I did. From the pictures he determined that there was a 2Ē layer of mulch. There is no mulch. He also determined looking at the pictures that the trees were planted 6-8 inches higher than they should have been planted. Not true. I am an engineer and I know that there is absolutely no way to make this kind of determination just looking at the pictures unless there is a scale there placed for comparison. He also told me that the roots were exposed. They were not. All that according to Clifford Endland voids their warranty. Basically, I paid them over a $100 and got 4 dead sticks in return.
What bothers me the most is that he admits they had problems with their trees, he also sent the replacements in a completely inappropriate time for the area but still puts the blame on the customer any way he can. I have purchased over 30 trees and bushes over the internet so far including another persimmon tree from a different nursery and all of them are doing very well except for one hazelnut that did not have good root system. Normally, I get plants with their buds at least swollen so I know they are alive. These trees were a completely different story. I am very disappointed with the whole experience. It seems that a few of the previous reviewers actually went to their nursery and saw what they were buying. I would say, be very careful if you are buying their trees over the internet without seeing them because you may be out of your money with no trees to show for it.
On October 8th, 2012, TreeLover12 added the following:
Well, i am VERY disappointed with the company's response. THESE WAS NO EMAIL to let me know they were going to ship or that they shipped the trees!!! Whey never denied it when i contacted them. Second, we did mulch the trees when they were planted in the fall, in addition to mulch we covered them with newspaper they were packaged in and threw some leaves on top. The pictures were taken in August. I removed all the newspaper/leaves/mulch during the summer when it was clear that the trees were dead. There were absolutely no roots sticking out. The trees were planted at the same depth as they were in the nursery. If it was possible to post a picture here i would have. The roots were at least 4 inches below the ground. I could measure it because i had the trees. They made their estimates based on the pictures! I am sorry but that is simply impossible to do! It seems that the company's slogan is: BLAME THE CUSTOMER no matter what. The absolutely worst experience buying trees online for me. Nothing comes even close.On Oct 8, 2012, England's Orchard & Nursery responded with:
To : Ekaterina Saraeva
Mendon, UT. 84325
First the original order was placed in November 5, 2010 and was shipped in March 28, 2011 and our policy state.
FOR BAREROOT TREES:
Remove the trees from their packing and wet the roots. They are packed in moist packing material to keep their roots moist during shipping. Inspect the trees for damage (such as freezing, drying or breakage). If there are ANY problems with shipping, WE MUST HEAR FROM YOU WITHIN 3 DAYS OF RECEIPT OF THE TREES by writing or phone. (606-965-2228). We will not accept any claims after this period for shipping damage.
Ekaterina Saraeva then in August 15. 2011 notified us Englandís Orchard and Nursery that the 2 purchased trees never leafed out
Our Policy states Englandís Orchard and Nursery cannot be held responsible for cultural conditions that are beyond our control. However if the tree(s) do not brake dormancy they will be replaced at no charge and if the tree should die within a (7) Seven Month period of purchase the tree(s) will be replaced at a 50% replacement rate plus the cost of shipping and handling. No replacement will be given after this period. Warranty of tree(s) only applies to a one time replacement of the trees that does not leaf out the second time. Note Persimmons and Jujube trees must be given at least till July of the year ordered to break dormancy.
I never charged her the second time nor did she pay postage I simple replaced the trees at my cost trees and postage.
See was emailed and ever customer is email a copy of the invoice with date ordered and time (date) trees will ship.
We planted the trees the best we could given the conditions. Not surprisingly, the trees never broke dormancy
On all questionable warranty issues especial an issue where the customer wants trees replaced for the second time I asked for pictures and if you contact me I will send you copies of the pictures as you know persimmons have long tap roots and we grow these tree in long tall tree pots 24 to 28 inches deep.
So up on the examination of the pictures I could see what was to be mulch around the trees and 6 inches of root sticking out of the ground now up on my questioning her about the trees she insured me there was no mulch. Policy staes . If conditions are not favorable for planting the trees then they must be planted (or heeled in) a temporary location till planting is permitted. Main things to do . (3) Mulching for weed suppression and moisture conservation. (No fertilizer of any type for the first year)
So it was very apparent that there was actually 8 inches of root sticking out of the ground and 8 inches to the collar on the trunk of the tree. The policy states
. Annual mulch will protect the roots as the soil later settles in the planting hole. Trees should be set planted at the same depth they were growing in the nursery, with the root crown slightly below the surface of the ground and can be planted 1 to 2 inches deeper. The root crown is where the root meets the trunk of the tree bark.
Thank you and we are truly sincere
If the customers would only read the planting instruction on deep rooted trees like pecan, walnut and persimmon this problem would not have a cured thank you
Kum Hui England
Rebuttal for England's Orchard & Nursery