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Comments regarding Colorblends (Schipper & Co. USA)

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You are viewing only negative comments

  Feedback History and Summary  
123 positives
No neutrals
2 negatives

Comments:

RatingAuthorContent
Negative janecollins
(1 review)
On Oct 16, 2016, janecollins Cold Spring, NY wrote:

This was my worst experience of mail order gardening in 30 years.

I just did not get what I ordered, which was a mix of red, yellow and orange darwin hybrid tulips called celebration, (which I only ordered because they were darwin hybrids.)

There were no orange or red darwin hybrids; there were a few yellow ones. The red tulips were not darwin hybrids (very small flowers and short) and there was only one or 2 orange tulips (out of 100) which were also not darwin hybrids. Almost all the mix was yellow. (I have a photo if anyone would care to see.) I have been ordering tulip mixes for years and never not received what I ordered before.
Beware.


On Oct 16, 2016, Colorblends (Schipper & Co. USA) responded with:

"On Oct 19, 2016 10:11 AM, Colorblends (Schipper & Co. USA) responded with:

Hello janecollins of Cold Spring, NY. We are trying to find your name or order in our system and are unable to find any Jane Collins in Cold Spring, NY or any Jane Collins in our system who has purchased flowerbulbs from Colorblends.
Did you purchase the flowerbulbs under your name or another name? We have sent an internal email through Dave's Garden to you and have not received a response. Please call us at 1 888 847 8637 and we can get this straight and figure out what happened. Colorblends stands behind any order we ship. "


Negative lifahlsing7
(1 review)
On Oct 27, 2007, lifahlsing7 Valparaiso, IN wrote:

The bulbs are of good quality but the service was not. They charged my debit card for a canceled order (due to not shipping per schedule) and would not credit my account. I had to call them several times over a couple of weeks to get them to act on this problem. Customer service has a attitude!!! Never use a debit card with this company. A credit card is better because they will protect you from this inconsiderant company. As a small business, it was frustrating to have my money tied up by colorblends.


On Oct 27, 2007, Colorblends (Schipper & Co. USA) responded with:

"


On Oct 31, 2007 5:07 PM, Colorblends (Schipper & Co. USA) added:

We apologize for being slow on crediting this customers account. Our records
indicate the customer placed the order on October 7th. The order
was packed on October 8th. Recorded temperatures in the Chicago area were 87 degrees F on October 9th and 10th so we stopped shipping.

After temperatures cooled on October 11th the customers card was charged before shipping. Later that same day the order was cancelled because we could not honor an October 12th delivery date.

Our records indicate on October 17th we credited
her account back. Again we are sorry about the delay on crediting the account."



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