I placed an order, and it took a week to get a response e-mail. When I did get an e-mail, it was from Cook's stating my debit card had been denied (as I had been on a shopping spree leaving my card with less than enough to cover my order with them.) I immediately moved money to cover the cost of my order into the account, and responding to their e-mail within 15 minutes to please run the transaction through again (knowing that it would now NOT be declined.) I never received a response. I waited several days, and submitted an online request (on their website) to have the transaction run again. Radio silence. I never heard back from them. I have finally taken my business elsewhere and requested that Cooks cancel my order all together. My NEW order with another company was billed (successfully) immediately upon ordering. I won't use Cook's again due to their nearly non-existent support.