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I have ordered from Cooks many times over the years and many orders have been very unsatisfactory. The latest order I received was just one of the worst. With the plants just so small and roots almost non-exhistent. Poorly packaged plants submerged somewhere in the pot they were shipped in. I had to sift through the soil to find the tiny peat covered plants. The plants that were offered were "potted" but really this just seems to mean is that they were removed from their community growing pot and put into a smaller pot once ordered. The plants literally just fall out of the pot, plus there is no moss or roots to hold the soil, like when you order plants from other nurseries. And this just makes the shipping so much more expensive and wasteful than it should be! The peat mix is fluffy and just spills everywhere once you unpack the plants. Never again...
I placed an order, and it took a week to get a response e-mail. When I did get an e-mail, it was from Cook's stating my debit card had been denied (as I had been on a shopping spree leaving my card with less than enough to cover my order with them.) I immediately moved money to cover the cost of my order into the account, and responding to their e-mail within 15 minutes to please run the transaction through again (knowing that it would now NOT be declined.) I never received a response. I waited several days, and submitted an online request (on their website) to have the transaction run again. Radio silence. I never heard back from them. I have finally taken my business elsewhere and requested that Cooks cancel my order all together. My NEW order with another company was billed (successfully) immediately upon ordering. I won't use Cook's again due to their nearly non-existent support.
On Jul 22, 2014, Cook's Carnivorous Plants responded with:
Due to our limited staffing, myself with a 50 hour a week job away from the nursery and my wife taking care of our 4 kids, we ship out on Tuesdays only. If your order has been placed and or paid for after Saturday evening of the current ship out week there may be a delay of 1 week for shipping. (stated on the front page of our website)
Had the card not been declined we would have been able to continue and fullfill the order. However it was not at the time it was attempted, therefore we then placed the order on hold for the following weeks billing.