On Apr 21, 2014, iykim Hillsborough, CA (Zone 10a) wrote:
DeerBusters was the only company that was willing to sell me remnants of Tenax C-FlexP deer fence. I had a 200' roll that I covered I used to make my front yard deer-proof. However, I was short about 10'. I did not want to buy a whole roll of 100' deer fence when I needed just a 10th of it. I asked around all companies that carried Tenax C-FlexP, but none would sell me a partial roll. DeerBusters sent me the 10' I needed promptly, and I was able to completely cover the front yard.
I have been fighting deer for the last 20 years, trying but failing to have a garden. I purchased Deerbusters fence this spring and the fence has allowed me to have a garden again, and it is wonderful. My only regret is I did not do this 20 years ago. Thank you Deerbusters
I ordered a large roll of plastic mesh deer fence. My order arrived exactly when I was told it would, and better yet, the product was exactly as, maybe better than, advertised. This is a quality outfit to do business with!
On Jul 3, 2006, bbinnj West Orange, NJ (Zone 6a) wrote:
After authorizing a credit charge I noticed that they take Paypal. I e-mailed them asking them to switch the payment if possible. I was willing to cancel and re-order if necessary. They sent me an e-mail telling me they'd do it my way, no need to cancel. They also called to tell me an item was back-ordered and when it would be in. I'll up-date when the order arrives next week, but for willingness to please a customer, I'd say they rate a positive.
On July 10th, 2006, bbinnj added the following:
Today my order is complete. The trellis was dropped-shipped from Dura-Trel and arrived July 8. The rest arrived today. The split shipment saved money (shipping was free because I bought more than a minimum amount). I appreciate being able to switch my payment mode, being told what wa sin stock, and that the trellis came much faster than with another supplier. Now if I can figure out how to put it together, I'm in business!
On Mar 4, 2005, Breezymeadow Culpeper, VA (Zone 7a) wrote:
My husband purchased a cold frame last month from these people for my birthday.
It arrived missing 2 parts that are absolutely necessary in order to use it. Husband phoned the same day it arrived (2/21) & spoke to some woman there about the situation. "Woman" said she'd phone the warehouse & take care of it. Two weeks later - no part, no contact, no nothing.
Husband phoned back today & spoke with same "woman", who at least had the decency to admit that she remembered speaking to him 2 weeks ago. Told husband that the warehouse "couldn't figure out what part he was talking about". Hello???? Husband again read her the part letter & description from the packing list - what the heck else can he do???? Send her a picture?? Once again she said she would "look into it".
If I ever get my missing cold frame parts, I'll let you know.
On March 19th, 2005, Breezymeadow changed the rating from negative to positive and added the following:
We were able to get in contact with Deerbusters & sort out the missing parts for the cold frame.
To their extreme credit, they not only overnighted the missing parts to us at their expense, giving us a tracking number so we could trace the package if necessary, but they also gave us credit for the entire order to compensate us for the delay & misunderstanding. This is certainly above & beyond the call of duty.
Many thanks & kudos to them for making this more than right for us. I would definitely order from them again.