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Comments regarding Raintree Nursery

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194 positives
17 neutrals
46 negatives

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RatingAuthorContent
Negative Drakonous
(1 review)
On Mar 29, 2013, Drakonous Centrailia , WA (Zone 7b) wrote:

I witnessed the owner openly talking about reprimanding an employee. I was looking around waiting for my order to be brought to me. The employee that was reprimanded, has always been polite and very helpful to me over the phone or in person. I was shocked to hear this Employee being bashed out in the store front! with me and a few other customers in hearing distance. I quickly stopped looking for more items and went to my car to wait for my order to be brought out to me. I have been told this type of action was not uncommon from the Female owner and is known to be .... not to nice. But to do this openly, with customers present, is SHOCKING! and unprofessional to say the least! If this is how they treat employees I would not be surprised or saddened to see this business not be open much longer. I have stopped shopping at Raintree and have shared my experience with friends and family. The actions i witnessed were wrong on so may levels! The only thing i can say is I am glad I found better Nurseries to conduct business with.
Shocked and Disgusted and now an Ex-Raintree customer,
Drako

Positive greenwaterjan
(1 review)
On Mar 22, 2013, greenwaterjan Enumclaw, WA wrote:

I live in the Cascade mountains and needing help with deciding which apple tree would work for me. I also used their online advice from their horticulturist twice. All the calls I made were responded to with very helpful advice, while their horticulturist responded to me (email)promptly, and also answered all questions on several topics. I found this service very helpful. I ordered one tree and requested the tallest they could ship to me. It arrived when stated and exceeded my expectations. A beautiful 6 ft. tall tree, with several side branches, and very healthy roots. The packaging was great. I have ordered another tree, the last one they had. Would highly recommend and use this nursery again!

Neutral DaveH
(30 reviews)
On Mar 11, 2013, DaveH San Francisco, CA (Zone 10a) wrote:

I ordered 6 strawberry plants. When the package arrived, the plants were well packed with cardboard pieces to hold the pots in place. Maybe the delivery people dropped the package or threw it, but one of the very thin plastic pots got pretty smushed, and the rest were compressed some. That, plus the fact that there was a slug happily crawling along one plant when I opened the package, made me decide to give a neutral rating. The plants are still semi-dormant, but they look like they will be fine.

Positive MrsG47
(3 reviews)
On Feb 19, 2013, MrsG47 Newport, RI,
United States wrote:

I am a backyard orchardist. I have eighteen fruit trees, 15 of which I have purchased from Raintree. The negative comments do not do this company justice at all. They are a wonderful company. They have replaced trees for me, and sent the right order, on time, every time I have ordered. They returned my phone calls and emails. But then, I don't get angry or impatient. You get what you want with kindness and fairness. The company is excellent!

Negative lane_max
(1 review)
On Jan 20, 2013, lane_max San Jose, CA wrote:

Very bad service and unfair to customers. If they run out of a particular type of plant, you may receive a "substitute" variety, instead of what you asked for and then get no refund. This happened to me.

They also sent me a sick plant, which died, and I received a refund, but in the form of store credit only. Also keep in mind that you do NOT get your shipping money back. You lose it, because THEY send you the wrong/sick plant!

Positive jeremybro
(6 reviews)
On Jan 18, 2013, jeremybro Mulvane, KS (Zone 6b) wrote:

Approximately one year ago, I ordered five apple trees and three cherry trees.
First, the bad: The first communication I received was a ship notice (several weeks after I placed the order, at the appropriate time for my zone) that stated one of my apple trees was sold out and had been removed from my order. This should have been stated on the website prior to my order, or, at least, I should have been contacted and given the opportunity to select an alternative (I would have).

Now, the good: All seven of the trees I received are thriving. I was impressed with the gauge (diameter) of the trees. They were well packaged -- the healthy roots were packed with damp shredded paper, and a bamboo stick provided additional strength. One of the apples and all three cherries put on blooms (that I removed.) I followed the included pruning instructions, and, by the end of the season, several of the trees were taller than me, having grown as much as four feet in one year.

I will absolutely order from them again. Their prices are a bit higher, but their stock is excellent, and their selection is great.

Negative dougpa
(1 review)
On Sep 12, 2012, dougpa Battle Ground, WA wrote:

I ordered grafted grape plants 2 years ago from Raintree. 1/4 of the grafts failed (which I noticed when I got the wrong grapes on some of the plants). I emailed their horticulturist re this and got no response. I called their "customer service" representative who was very officious and unhelpful. Her comment was that "it is common knowledge that you must check for below graft growth. Raintree won't honor its warranty saying that I must just buy new plants. Very poor company with which to do business.

Positive gregkdc
(1 review)
On Jun 5, 2012, gregkdc Elk Ridge, UT wrote:

I just got my order the other day and while Raintree didn't get the order completely right, I got a jumbo hardy kiwi instead of a red; they went above and beyond to make things right with me! I will be ordering from them again. Also did I mention the plants came in looking great! I have ordered from other online nurseries before and raintree's quality was superior. So over all I will say a positive for me.

Positive redmite21
(4 reviews)
On May 23, 2012, redmite21 Webster, NY wrote:

This was the first time I ever ordered plants from Raintree-and I will continue to order from them for fruit bushes and unique plants. The fruit bushes I received are fantastic. They are very nice sized bushes-an elderberry, a lingonberry and a aronia. Their website provides great info on the plants and they send a planting booklet with the plants. I'm excitely waiting for a second order I placed for a goji bush and wasabi plant.

Positive Dione129
(4 reviews)
On Apr 22, 2012, Dione129 EAST FREETOWN, MA wrote:

Great communication and customer service. Plants arrive din great condition and very securely packaged. Will be ordering from again!

Positive TA152H
(9 reviews)
On Apr 21, 2012, TA152H Stony Point, NY wrote:

Posted on April 4, 2012, updated April 21, 2012
I'm giving this company a positive mainly because their catalog is so informative and interesting.

Their trees have been good, although their customer service has only been fair. I ordered something last year, and simply never received it, even though they billed me. I contacted them again, and they at least acknowledge they have to send it to me this spring, so there was poor communication, but nothing really bad.

But, with a very informative, and I do mean very informative, catalog, excellent varieties, and good quality trees, I have no issue giving them a positive.


On April 21st, 2012, TA152H added the following:

I had the same experience as usual with RainTree, both good and bad.

I wanted to add another item to an order that had not shipped in about a year, but was scheduled, as it turns out, nine days later, but they would not let me. They told me it had already been sent to the warehouse (I guess they don't know what a computer is, so probably won't be able to read this anyway), and could not be changed. Really bad customer service, as the person made no effort; even the email was very terse, without even putting a name in it.

On the plus side, they sent me another catalog, and their catalogs are extraordinary. They are very honest, very informative, and very interesting. It's a great catalog for ordering, and a great catalog for learning.

Also, I received two trees (from last year's order), and both were top quality. Very, very nice trees. So, I'm still leaving it positive even though their customer service blows. Even so, they lost the sale of the other tree I wanted.
Positive treebird101
(13 reviews)
On Apr 20, 2012, treebird101 Bedford, IA wrote:

I have no complaints. Wonderful healthy plants arrived in great condition, packed well and customer service is terrific! Will certainly buy from again. Highly recommended!

Positive jkmbaum
(2 reviews)
On Feb 27, 2012, jkmbaum Collingdale, PA wrote:

Posted on January 29, 2012, updated February 27, 2012
Ordered Top Hat Blueberry April 2011. Flowered and maybe 40 blueberries couple weeks later. Cant wait for this growing season.
Here is a picture from January 2012
/photos/9755832@N08/6785930047/


On February 27th, 2012, jkmbaum added the following:

Placed an order Jan 29 ,2012. paid extra shipping off there recommended shipping date. Received Order Feb 25, 2012. Shipping was a little slow for me, but trees are in good shape. Will report back

4X1 E Pear (Anjou/Bartlett/Flemish Beauty/Seckel)Quince
/photos/9755832@N08/6933228997/
/photos/9755832@N08/6787114446/

4x1 A Plum(Hollywood/Shiro/Beauty/Methley)Lovell
/photos/9755832@N08/6933229643/
/photos/9755832@N08/6933229401/

Pixie Cot Miniature Apricot/Nema
/photos/9755832@N08/6787114130/
Positive jimfrankmartin
(9 reviews)
On Feb 11, 2012, jimfrankmartin Scott, LA wrote:

I received an order of plants from Raintree on Feb 9 2012. These folks really know how to produce blue ribbon champion roots on the plants they offer. I received what they called a seedling rugosa rose- it was four feet tall! I also received a rare and hard to find Carolina sweetshrub, to plant in my yard in memory of my mother and greatgrandmother, who grew one in the yard of the house where they lived and where I was born. Also I received two beach plums with roots heavier and larger than the plants themselves. The packaging included shredded paper, and the roots of every plant arrived in Louisiana from Washington state moist and vigorous. Put me down as a breathtakingly impressed customer. Their prices are just right for someone on a fixed income. Their mail order catalog is a virtual encylopedia. If this place were a restaurant in New Orleans, these people would earn five stars from me. I live in Lafayette (Scott) Louisiana.

Positive Bobbette
(7 reviews)
On Aug 30, 2011, Bobbette Las Vegas, NV wrote:

Posted on January 25, 2011, updated August 30, 2011
I ordered a petite negri fig several years ago that has done very well. Their customer service has been good when I've called with questions, etc. This season, I've ordered a dwarf mulberry and will update this post once the order is complete.


On August 30th, 2011, Bobbette added the following:

Dwarf Mulberry is doing very nicely--may be my favorite plant in the yard. I am very happy with Raintree!
Neutral wannabe_doc
(2 reviews)
On Aug 23, 2011, wannabe_doc Lansing, NY (Zone 5b) wrote:

Posted on June 19, 2011, updated August 23, 2011
Posted on May 17, 2011, updated June 19, 2011
I ordered plants for about 180 USD with them around New Years, got an email that they ran out of one grape, which they replace with another variety I liked for free ! 6 days before shipment I got another email preparing the arrival - very nice and plenty of time to do soil prep steps. Day of delivery the stuff came well packaged and still wet around the roots. All the potted plants looked really good, they are in the earth already and the shoots come out - great. The freebies I got were surprisingly high quality, lots of roots (bare), good height already and actually one more than announced. The only concern I have were the two additional grapes I ordered (again the freeby looks great). I saw mold on the bare roots of the two purchased and they are tini-tiny, maybe 2 inch above ground and 3 beneath - only few roots (looks more like rootstock to me). Obviously I can not say yet if they will survive and grow, but I have not much hope for these two. That would be 20/160 USD or 2/14 plants - not bad. I made pictures of the mold around the roots and have not complained yet and will wait if the grapes actually do survive, so can not comment on their refund policy yet.

If they do survive, I would say I am blown away from the overall quality that I got. If they die, I am still OK since the rest exceeded my expectation by far.

I would recommend buying the higher priced items and potted plants (enjoy the freebies !), but skip the cheap mass production stuff (aka grapes).

Will certainly buy again here.


On June 19th, 2011, wannabe_doc changed the rating from positive to negative and added the following:

A couple of weeks later and the picture changed a little bit. All grapes are dead, as is one of the currants. I complained and got a new package with replacement. Again, mold on all three grapes, but the currant looked good. Three weeks into the latest set, no sign of life from the grapes (the currant seems OK). I asked for a refund for the grapes and have not heard from Raintree since...Overall, way too much trouble, the grapes are dismal, my initial issues were not a one off and I will never buy there again - still waiting for my refund. I am still amazed that the friebies are doing better than the actually paid for plants...

This is only my second mail nursery experience. Thanks to Hartmanns I know it can be done much better.
On August 23rd, 2011, wannabe_doc changed the rating from negative to neutral and added the following:

Final update: To make it a fair review here I would like to update (again). I did got a refund for the problematic grapes and currant (great), one of the grapes actually did start growing after all (10 weeks after planting, go figure), the other 5 are dead. The replacement currant is dead, however the two initial ones do have some leaves now (three to be precise - not much hope for the future). The red dragon hazel still looks good and the freebies (red twigs) are doing really good - go figure.

Given the refund and the effort they put into it, I think neutral is fair - I lost a growing season and will have to restart the grapes next year.

If it would not be for the 6 plants from Hartmann's (who are all thriving) I would question my green thumb...

Overall: Way too much trouble.
Neutral kimmy222
(7 reviews)
On Aug 8, 2011, kimmy222 Reading, PA wrote:

Posted on August 5, 2011, updated August 8, 2011
Posted on July 25, 2011, updated August 5, 2011
Posted on July 25, 2011, updated July 25, 2011
When I first called Raintree to place an order, I was quite happy. They answered the phone quickly and were really nice about placing my first order. I didn't expect what came next.

I ordered 5 Caroline raspberries by phone back in May. Once they arrived I was surprised by their small size. Clumping ALL five together gave me about the same rootball size as one Stark raspberry plant. Seriously....I have a picture. Their website stated that their raspberry plants were stocky and well-rooted. Maybe this is why they were on sale. If so, they should have stated that. Out of the 5 plants, ONLY TWO exhibited any new growth. Less than 50% were alive.

In June and July I tried contacting the company through their website contact form. I have yet to receive a response. I really want to get some berries going this season, so I could have a decent crop next year. Overall, I'm quite disappointed with my first purchase from Raintree. All I want are the three other healthy plants I paid for.


On July 25th, 2011, kimmy222 added the following:

Order Number 555381
On August 5th, 2011, kimmy222 added the following:

So far I have contacted the company twice with no response. :(
On August 8th, 2011, kimmy222 changed the rating from negative to neutral and added the following:

I just received a phone call about my order. They called to say they sent a letter regarding a replacement in the Spring of 2012. Since they took the time to call and plan to send replacements, I am upgrading my rating. I will keep you posted on the condition of the new plants.
Positive greybanks
(4 reviews)
On Jul 18, 2011, greybanks Staten Island, NY wrote:

I ordered from RainTree for the first time early this spring after researching sellers of rare and interesting fruit trees. I ordered a Prune D'Ente tree, a clove currant, a gooseberry and three blueberries. All of them are doing wonderfully, and two of the blueberries even set (some) fruit this year.

As for the service, I needed to change some details of my order after placing it and customer service was very responsive to my emails. They then gave me a shipping window and stuck to it. Some of the plants were bare-root, which I had never seen before (this being my first time mail-ordering plants). My wife joked- "honey, your twigs are here." But as I said, once in the ground, they all took off and leafed out beautifully. Overall, I'm very happy with the experience and plan on ordering from them again this fall.

Positive mcgerm
(1 review)
On Jul 15, 2011, mcgerm Galesburg, MI wrote:

I ordered two Asian Pears, an Asian Plum, and a Pluot from them this spring. When all four arrived they looked a little rough and very dried out. I soaked everything overnight not just the plums. I planted them out and it took a little longer than expected for them to leaf out. A couple months later three of them have really taken off. One Asian Pear was struggling until recently. I put it into a tree shelter and now it has stabilized. It is starting to look real good too.

Positive iowonian
(1 review)
On Jun 25, 2011, iowonian Cedar Rapids, IA wrote:

I have been ordering from raintree nursery for years. They have always sent me healthy plants that have grown well. No company can have 100% success with plants that have been shipped across country and may or may not be planted within a reasonable time and in a reasonable manner. My experience with this company has been very good. They have always treated me fairly. Great selection. Good prices. Shipping is done certain times of year to make it affordable to ship. If you have shipped anything across country lately you would know it adds up. If you are able to plan ahead and order early and provide good care of the plants you should have success.

Positive johnr112
(3 reviews)
On Jun 12, 2011, johnr112 Hammonton, NJ wrote:

I have nothing but good to say about Raintree. All my fruit trees grew. I have about 25 of theirs to date (all 2011) and more from another nursery which are good too. I had 3 separate orders up to May 15th. Their 4-5' trees are well branched and actually started blooming buds and have fruits the first year. I knocked off all but one on each tree just to see them grow and learn. The wips which were cheaper, but all they had late in the season, are growing nicely and will be well branched for next year. At first, their shipping to the east seemed high but when the package arrived it was well done and time consuming. The heavy weight boxes was 6' long and were quite heavy. I needed a cart. So I it if you want good healthy stock safely packaged, it is well worth it. Who wants to lose a growing season? Not an older retired person...ha. They have very hard to get varieties which will fit in nicely for a small orchard grower. You do need to do some prep work. Dig a nice sized hole "before" the trees arrive. Use some non burning lime and fertilizer (little), soak the trees for at least an hour before planting and spread the roots, water well to settle the tree, and finally don't be afraid to prune. Prune down at least half to a bud pointing in the direction you want the tree to grow. And finally keep the trees watered. I use a drip irrigation system set for 2 hours every 4 days automatically. Check the newer trees, they might need more watering since they were planted late. And, don't forget to use sprays. It's a bad world out there for these little trees until you get things settled down for them. They can't walk away or go to the doctor so you have to protect them. Use the internet for spray guides and read over the material. I found my pears like green light fruit tree spray (neem oil for mites? and they didn't seem to like captan), bonide FTS for apples peaches plums etc. However the later effects good bugs too and you might find using this more frequently to settle everything down where green light FTS might be better for you. And serenade for fungus. It works real well on bad diseases. it kills most and it's even a good suppressant for bacterial spot (peaches-plums etc.) and fire blight apples - pears. It's organic too. I will defiantly buy from Raintree again.

Good luck

Positive Kapowsin
(1 review)
On Jun 7, 2011, Kapowsin Graham, WA wrote:

I have been ordering from Raintree Nursery for the past 18 years and have always had a positive experience with the 35 trees I have ordered. The staff is knowledgeable, courteous, friendly and responsive to questions. Once when a tree did not grow, they replaced it for me. They offer classes, have excellent plant information in their catalog, and have informative videos on their website. Raintree is also very committed to assisting non profits to make the world a more bountiful place for all.

Negative Racinkc
(1 review)
On May 31, 2011, Racinkc Tahoma, CA wrote:

A couple a seasons ago I ordered 2 bare root plum trees from them. They have been in the ground a couple seasons now and are still the size of sticks. I called and said I wasnt happy with them and they said they have a only a one year guarantee. A fruit tree baring fruit, its first full season? I wish, especially from these 80 dollar sticks.

Negative 12315
(2 reviews)
On May 14, 2011, 12315 Palos Park, IL wrote:

I ordered three plants last fall from Raintree. They arrived by UPS. The box did not have labels identifying contents. I observed the delivery person to be quite rough with the package. After opening the box,I noticed a lot of loose soil which came out of the containers. The plants were quite small with VERY thin stems. Two of the plants were relatively healthy. The third plant was partially defoliated. In addition, judging by remaining leaves, it was not the plant I ordered. I followed their instruction and planted all three plants anyway.
This Spring, one plant greened up only partially, maybe an inch from the bottom. The second plant (the one partially defoliated) was dead. The last one looks ok so far. I contacted Raintree and they agree to send replacements if I pay the shipping. One of the replaced plants looks fine, the other had a single thin stem about four inch high with a couple leaves on it. The good...it was the right plant this time.
After reading some of the posts I decided to try the same order from Lazy SS's. The plants arrived last week. They were almost half the price of Raintree, but healthier looking. The packing was superb, so $20 S&H charge was definitely justified. Box was marked "live plants"
In conclusion, I would try another company before ordering from Raintree again.

Negative SAMathman
(1 review)
On May 11, 2011, SAMathman San Antonio, TX wrote:

Placed an order this spring for Akevia vines. I noted on their comments section that their shipping costs were somewhat high. I received a very weak response from their customer service department who also slipped in that they expected me to waive the warranty on my plants. I advised them that it was April, not particularly hot and that the vines would be fine if they just shipped them soon. They refused to honor the warrantee even though it is plainly stated on their web page. I refused to waive the warranty so they cancelled my order. This is clearly an organization that must be shipping out inferior plants and won't stand behind them, just want to take your money. Shop elsewhere!

Positive borealrose
(6 reviews)
On May 10, 2011, borealrose East Hardwick, VT wrote:

This was my second year ordering from Raintree and I have to say I'm a happy customer. The dwarf apple trees I ordered from them last year arrived healthy and fully branched out and survived a particularly nasty Vermont winter with no damage whatsoever. This year's order was of similarly well-developed and robust trees. Raintree has a truly excellent selection of rare fruits like quinces and medlars along with hard-to-find European varieties of apples and pears and the prices are reasonable considering the quality of the plants. The only thing I don't like about them is that their catalogue makes me wish I lived in a more forgiving growing zone.

Positive wildagain
(5 reviews)
On May 9, 2011, wildagain Clarks Grove, MN (Zone 4b) wrote:

This was my first time ordering from Raintree. My order arrived on time and in wonderful condition. Bare-root trees had great root systems and were safely bundled with lots of wet paper shreddings, then double wrapped in plastic. Blueberries came with a wedge of soil attached, which made me very happy. And kiwis arrived in pots wrapped in plastic, and fully leafed out, which was a surprise.
The plant care guide included in the package was a wealth of information-- I'll be saving it for future reference, probably for years.
I'm already looking forward to placing an order next year.

Neutral mad_cat
(3 reviews)
On Apr 19, 2011, mad_cat Pittsburg, CA wrote:

On April 15, I placed an order on-line on their website and got an email stating that confirmation email with order number would be sent soon. When I didn't get it on April 18, I followed up with request and got a reply that it can take a few days to get an email with order number. It sounds weired because for other nurseries it takes a few days to ship an order. I asked them time frame when I may expect my order to be shipped and got an answer that it takes 2-3 weeks before the order is shipped. I had to cancel my order because for California it is too late to plant bare-root trees in May. If you have something in stock why does it take you up to 3 weeks to ship it? Just wonder.

Positive skyfarms
(5 reviews)
On Apr 15, 2011, skyfarms Independence, KS wrote:

I ordered several fruit trees and they arrived healthy and in great condition, though delivery was a couple weeks slow. I like their selection and the variety of root stocks they carry.

Positive Iriseyes
(2 reviews)
On Apr 12, 2011, Iriseyes Morris, IL (Zone 5a) wrote:

This was my first time ordering from Raintree, and I would definately order from them again. I ordered 12 fruit trees of 4 varieties and 100 strawberry plants of 2 varieties. The plants were very well packaged and arrived when I expected them. The roots were very nicely developed for both trees and strawberries. I really appreciate that the grafts were made several inches above the roots which allowed me to easily plant my trees at the proper depth without worry of burying the graft in dirt. I also enjoyed the multi-page planting instruction booklet that accompanied my order, it made for fast and easy reference prior to planting.
3 years ago I ordered from another major fruit tree supplier and I must admit Raintree's trees are much nicer. The grafts from that company were very close to the roots and I have had problems with rootstock trying to grow branches. The trees were about the same size but the roots from the first company were small and spindly, not very well branched. From that company I ordered 15 trees and only lost 2 but I feel these new trees will thrive and grow much more nicely than the others.
I did communicate with the customer service department via email regarding one tree, prior to shipping. One rootstock was unavailable but they had the same tree on a different (but just as adequate for my growing conditions) rootstock. I also called them prior to shipping to add more strawberries (origionally I only ordered 50, but later changed my mind). That call was quickly answered, order easily placed, and a confirmation email was quickly received.
Thanks Raintree!

Positive SteveGubkin
(4 reviews)
On Apr 11, 2011, SteveGubkin Columbus, OH wrote:

I ordered a BlackGold Cherry on Gisela-5 rootstock. It was very well packaged, had a lot of roots, was well pruned. Lots of little buds. Looking quite happy in my front yarden right now. Will order from them again!

Positive gopals
(7 reviews)
On Apr 2, 2011, gopals Sidney, TX wrote:

Very positive first experience with this nursery. Ordered several trees, all arrived very well packed with good root systems and minimal minor damage. The trees all look robust and healthy. Very pleased. Would definitely buy again from them.

Positive BrianVA
(2 reviews)
On Mar 30, 2011, BrianVA Powhatan, VA wrote:

I placed an order for three Surefire tart cherry trees on G5 rootstock, a sultane fig, and a Violete de Bordeaux fig. I ordered the trees in early december 2010 for spring. I found out the trees were going to ship the week of April 3. I had training for work that week which would have had me planting them in the middle of the night. I sent an email to raintree, and next thing I know my trees are on the way. I got the trees yesterday opened the box, and there were three of the best trees I have ever ordered. The trees had great roots. I was planning on whips. What I got was well branched six foot tall trees with a trunk almost two inches thick! These are on G5 dwarf rootstock. It has taken some of my trees on colt semi-dwarf rootstock 3 years after planting to get to the same trunk thickness. The fig trees came in trade size gallon pots with lots of roots. Again I thought they would be bareroot. The sultane was a little small, but figs grow fast. I should have ordered all my trees from Raintree. I will from now on.

Negative hillbillyfarms
(1 review)
On Mar 23, 2011, hillbillyfarms Poplar Bluff, MO wrote:

I ordered 56 rootstocks for apples ,plums and cherries in January ,I was told then they would ship mid March, here it is almost the end of march and they haven't been shipped. I have called three times, te first time they told me they were shipping the following Monday and to call back then for my tracking # , I waited until Tues to call so I could get the tracking # only to be told they had not shipped and she could not tell me why or when they would...I only ordered from them as i needed the rootstocks to graft on and i had to buy my scion wood in Feb to get it if they dont come soon ive wasted over 100 dollars for the scion as it will be to late to graft them...I was going to place my order with them next year when i had the next 10 acres ready but not now will go somewhere else for the trees to fill it.

Negative shauss
(6 reviews)
On Mar 1, 2011, shauss wrote:

A bad experience, and I haven't even received my order yet. On February 2, I placed an order for a tree from Raintree, selecting the "ASAP" shipping option. I wanted to get the tree in the ground while we're still getting regular rain to allow it to establish roots while dormant. I received a response with my order information, saying that the tree would be shipped "In February". As it's the beginning of March and I hadn't gotten any further response from Raintree, I emailed them to find out the status. Their response was that there had been a snowstorm, and it would be AT LEAST 2 weeks before the tree ships--the tree will arrive mid-late March when I requested ASAP at the beginning of February.

I can understand the snowstorm was an unplanned event, but it occurred WEEKS after I requested ASAP shipping. Not acceptable customer service at all. And not an unusual occurrence based on others' reviews. Raintree is only a couple hours south of us, so we're well aware of the extent of the "snowstorm"--there's not really a good excuse for this delay.

If you are trying to time the planting of your purchases so that they can make the best start for your climate, you might want to consider another vendor.

Positive AxillaryBud
(8 reviews)
On Feb 16, 2011, AxillaryBud Thousand Oaks, CA wrote:

I'm a rare and heirloom fruit tree orchardist with more than 500 trees and vines, and have been using Raintree Nursery as one of my bareroot suppliers for about seven years. I suppose a full 20% of the orchard is Raintree tree stock, as well as scores of assorted small fruits (berries, grapes). They are a trusted supplier. Good height and caliper on the grafted trees, good branch feathering, and decently sized root balls. Their Asian and European plum selections are extensive, with several hard-to-find varieties, and many plums, pears, apples and small fruits and berries from the former Soviet Union and Europe which are delicious and rarely offered elsewhere. Also, they have a degreed horticulturalist on staff to answer questions. That has been a great help. I've had perhaps two trees in all this time that had problems, and they sent me replacements immediately, no questions asked. Overall point total (quality of trees and shrubs, selection, and service) in my experience, among the best in the nation, and I've dealt with more than two dozen in the seven years I've been orcharding.

Negative krowten
(9 reviews)
On Feb 2, 2011, krowten Greensburg, PA wrote:

Purchased a "Goumi seedling" several years ago that bloomed and set fruit last year. Unfortunately, the plant ID was incorrect. This was an Autumn Olive, a relative of Goumi that fruits in the fall. Last year when I contacted the company, they promised me a replacement plant this spring.

I received their Spring 2011 catalog last week and discovered that the catalog incorrectly showed a picture of Autumn Olive fruit in the section for Goumi, and incorrectly claimed that Goumi fruits in August, instead of the correct late spring for Goumi.

Because of these two errors, I was concerned that I would not get a true Goumi replacement plant this spring. (It appeared to me that the company either does not know the difference between the two species, or that a mistake has been made that they are missing). I sent them an email pointing out the catalog problem and also re-communicated the problem that I had with the previous miss-id on the Goumi. Their email response was to tell me that they had a Goumi "crop failure" this year and would send me a refund for the misidentified plant. No mention was made of the catalog problem. Interesting timing of the crop failure discovery as well.

I am particularly frustrated that they chose now to send a refund, claiming a crop failure. They should have reserved a goumi for me last year, when they were initially contacted and when they promised a replacement. They should also have refunded the shipping on a product they sent that I did not order. Lastly, I believe that they learned that their goumi are autumn olive plants and rather than acknowledge a problem, chose to simply not communicate.

I have been a regular Raintree customer going back almost 20 years but have noticed that their plants have been getting smaller and have been seeing more problems with them more recently. I have mostly switched to dealing with One Green World (because of these problems), which has larger plants and has never sent me one with the wrong ID. It is sad to see what Raintree has become, as they were one of the first nurseries to start specializing in unusual edibles (to my knowledge) and used to have an excellent service record and reputation.

Negative redjeep
(9 reviews)
On Sep 6, 2010, redjeep hillsboro, OR wrote:

Throughout the last 5 years Raintree has always managed to mess up one thing in each of my orders. Something thornless that had thorns, a forgotten raspberry, an incorrect gooseberry. I even tried picking up at the nursery, they hosed me there also, they wander off, put the order together with bailing twine and bring it out, so a two hour drive later you can figure out they forgot something. This year I would only purchase two things, they were both special. I had prepared the areas for them three years ago and waited until the soil was perfect, I only had one place that either would work, a south facing wall on my western oregon house. The passion fruit and White Peach thrived, grew better then imanginable, the location was perfect, until just now, when, you guessed it, it is not a peach at all, nor a passion fruit. I hate Raintree in a way I cannot articulate publicly. For God sake, use One Green World if you actually want to get what you order. Plus when you go down there to pick up the employees are quick, the plants are bigger, they get the order right, and they are not rude. I used Raintree because they had a better selection, and see what it got me.

Positive DaLiezen
(2 reviews)
On Aug 9, 2010, DaLiezen Spokane, WA wrote:

I have ordered three times from Raintree and have e-mailed them a dozen times. Due to experiences elsewhere over the years, I always call customer service when placing an order. That may not be quite as convenient in some ways, but dealing direct with a breathing life form eliminates plenty of pitfalls. The folks taking calls are on top of things, and they have sent what I ordered.
Out of four apple trees, one pie cherry tree, one black currant and four blueberry plants, only one failed to thrive. It happened to be on the first order; had I been on the ball I could have notified them in time and got a replacement. I'll own that mistake.
Part of the adventure in growing things is the difference in climate from their Pacific Slope/maritime cool and moist to my dry/hot and cold Spokane weather. Some things about their available stock they don't know and they are honest enough to say so. I learn as I go and will toss one of the apple trees for something that shows greater promise in the conditions I face here.
Their website is second to none in providing information regarding their stock to the home orchardist. Raising one's own apples presents both opportunity and pitfall; they've chosen well for the home gardener.
One example: they offer Queen Cox apple trees, stating they are more disease resistant than the original Cox Orange Pippin, just as fertile, and will grow somewhat smaller than COP. What I've learned since planting mine is that some folks believe Cox apples actually improve in flavor if raised on rootstock that may contain some viruses. EMLA26 is a virus-free clone of M26, and Raintree offers Queen Cox on M26. Savvy folks.

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