-Good refund policy (though shipping costs aren't included).
-Good Customer Service (though not getting a response to an email which they directed me to send was annoying).
-Good Deals with bulk and package orders.
-Most of the three dozen or so plants I have ordered have leafed out: only a few duds.
-Plants arrived well packaged/protected, but (see below). . .
-Nice Website, but (see below). . .
-Comparatively expensive plants (and for what you pay: they are modestly sized: some of the trees are 'whips': e.i. no branches).
-Comparatively expensive shipping.
-I don't think their refund policy extends over the winter: it's just for the growing season.
-Plants arrived slightly on the dry side -so if you order: tend to your plants soon.
-Website could be organized better: not pared down: just less information/choices thrown at you at once. Also, a little blurb for each plant listed would be nice, so one wouldn't have to click on each plant to get even basic information.
- I am very satisfied with Raintree and I would order from them again.
-That being said I planted many of their smallish trees this season and though they have leafed out (except one) I am concerned how they will do over the winter -and without a one year guarantee my positive experience could turn into a negative one if I have a bunch of dead trees come spring!
Posted on July 11, 2013, updated July 22, 2013
raintree nursery had packed my wolf river dwarf apple and methly plum like they were museum pieces. They arrived in healthy condition and container having much room for the little guys were undamaged . While their size was smaller than the fruit trees I have purchased from Gurneys eons ago when they had a better reputation,they were hardy and ready to go.They have survived so far a spring and maybe half a summer. It took faith and dedication to grow them this far with God's help,but they would not have not gotten this far if the trunks were not as straight and branching as symetrical .I intend on ordering from them soon so I can get more sturdy stck for next spring!They should be in Dave's top ten or at least top thirty!
On July 22nd, 2013, jimlujack added the following:
It is almost Aug. and two fruit trees are still alive and healthy.I forgot to mention that the "soil" here is what the old westerns used to call hardscrabble and I think it rained once here last.......well you get the point.My trees have to depend on Jim(that is me) to water them and they get well water. Bugs are everywhere. You have to have quality stock for anything to grow leaves and keep them and keep them they did!
Great experience with these folks. I pre-ordered ten or so currants, gooseberries, jostaberries, elderberries, and figs. They came when promised, packaged well, and looked good (even with a cross country trip from WA to VA). The plants (minus the figs) were bare rooted. I planted them within a week and have been so pleased with their strong and healthy growth over the last couple months. Nice plants! Plus, with the pre-ordering, a couple of the plants were free. I'm very pleased with them and will order again.
On May 12, 2013, caliweathercast Adelanto, CA wrote:
Last year I received a bonus pack of 25 Shuksan strawberries, and this year I received a bonus pack of Myco fungi, I fertilized my strawberries with the fungi and they exploded with both leaves and blossoms, three months later I harvested my first crop.
This year I bought two bare root trees: a nectaplum and an aprium, both of my Flavor Delight aprium and my Spice Zee Nectaplum are growing like weeds, my Falvor Delight aprium has 11 inches of new growth, my Spice zee nectaplum has 12'. I am expecting some fruit next year.
I will be ordering again next year.
Thanks Raintree Nursery.
Ordered a few plants - a weeping Santa rosa plum, a yacon, and a cranberry. The Yacon and cranberry were as expected - four inch pots, ho-hum in size - but the tree looked great - over an inch in diameter, with a solid graft, and pruned to a single whip about five feet above the rootball. The tree arrived bare root (roots were trimmed, but well-formed), and packed in moist newspaper, but should be fine, as it is fully dormant. I'm excited to see what it looks like in a year.
I have worked with and occasionally for Raintree Nursery for over 30 years. The owners of RT are good people dedicated to the mission of finding and supplying the best edible varieties from around the world for home gardeners. They have succeeded! The care and support to their employees have always been foremost in creating a pleasant working environment and benefits for their employees as well as an educational and pleasant experience for the customers.
People being people sometimes some employees do not fit in and harbor resentment or frustration when this happens. Sometimes even the best of care on the part of the nursery some plants do not grow. The place to look is to the soil and to the gardener where most gardening problems originate. I am very glad Raintree exists and am grateful that I can easily get these plants delivered to my door year after year.
On Apr 2, 2013, Sundownr (Bev) Wytheville, VA (Zone 6a) wrote:
I received shipment of our group's order of berry plants last week and they were all very beautiful, well packaged, and healthy. I'm still tentative about the bare rootstocks, but will have to wait and see how they do. So far we are all quite happy with the service provided. We will definitely order from them again!
On Mar 22, 2013, greenwaterjan Enumclaw, WA wrote:
I live in the Cascade mountains and needing help with deciding which apple tree would work for me. I also used their online advice from their horticulturist twice. All the calls I made were responded to with very helpful advice, while their horticulturist responded to me (email)promptly, and also answered all questions on several topics. I found this service very helpful. I ordered one tree and requested the tallest they could ship to me. It arrived when stated and exceeded my expectations. A beautiful 6 ft. tall tree, with several side branches, and very healthy roots. The packaging was great. I have ordered another tree, the last one they had. Would highly recommend and use this nursery again!
On Feb 19, 2013, MrsG47 Newport, RI United States wrote:
I am a backyard orchardist. I have eighteen fruit trees, 15 of which I have purchased from Raintree. The negative comments do not do this company justice at all. They are a wonderful company. They have replaced trees for me, and sent the right order, on time, every time I have ordered. They returned my phone calls and emails. But then, I don't get angry or impatient. You get what you want with kindness and fairness. The company is excellent!
On Jan 18, 2013, jeremybro Saint George, KS wrote:
Approximately one year ago, I ordered five apple trees and three cherry trees.
First, the bad: The first communication I received was a ship notice (several weeks after I placed the order, at the appropriate time for my zone) that stated one of my apple trees was sold out and had been removed from my order. This should have been stated on the website prior to my order, or, at least, I should have been contacted and given the opportunity to select an alternative (I would have).
Now, the good: All seven of the trees I received are thriving. I was impressed with the gauge (diameter) of the trees. They were well packaged -- the healthy roots were packed with damp shredded paper, and a bamboo stick provided additional strength. One of the apples and all three cherries put on blooms (that I removed.) I followed the included pruning instructions, and, by the end of the season, several of the trees were taller than me, having grown as much as four feet in one year.
I will absolutely order from them again. Their prices are a bit higher, but their stock is excellent, and their selection is great.
I just got my order the other day and while Raintree didn't get the order completely right, I got a jumbo hardy kiwi instead of a red; they went above and beyond to make things right with me! I will be ordering from them again. Also did I mention the plants came in looking great! I have ordered from other online nurseries before and raintree's quality was superior. So over all I will say a positive for me.
This was the first time I ever ordered plants from Raintree-and I will continue to order from them for fruit bushes and unique plants. The fruit bushes I received are fantastic. They are very nice sized bushes-an elderberry, a lingonberry and a aronia. Their website provides great info on the plants and they send a planting booklet with the plants. I'm excitely waiting for a second order I placed for a goji bush and wasabi plant.
Posted on April 4, 2012, updated April 21, 2012
I'm giving this company a positive mainly because their catalog is so informative and interesting.
Their trees have been good, although their customer service has only been fair. I ordered something last year, and simply never received it, even though they billed me. I contacted them again, and they at least acknowledge they have to send it to me this spring, so there was poor communication, but nothing really bad.
But, with a very informative, and I do mean very informative, catalog, excellent varieties, and good quality trees, I have no issue giving them a positive.
On April 21st, 2012, TA152H added the following:
I had the same experience as usual with RainTree, both good and bad.
I wanted to add another item to an order that had not shipped in about a year, but was scheduled, as it turns out, nine days later, but they would not let me. They told me it had already been sent to the warehouse (I guess they don't know what a computer is, so probably won't be able to read this anyway), and could not be changed. Really bad customer service, as the person made no effort; even the email was very terse, without even putting a name in it.
On the plus side, they sent me another catalog, and their catalogs are extraordinary. They are very honest, very informative, and very interesting. It's a great catalog for ordering, and a great catalog for learning.
Also, I received two trees (from last year's order), and both were top quality. Very, very nice trees. So, I'm still leaving it positive even though their customer service blows. Even so, they lost the sale of the other tree I wanted.
Posted on January 29, 2012, updated February 27, 2012
Ordered Top Hat Blueberry April 2011. Flowered and maybe 40 blueberries couple weeks later. Cant wait for this growing season.
Here is a picture from January 2012 /photos/9755832@N08/6785930047/
On February 27th, 2012, jkmbaum added the following:
Placed an order Jan 29 ,2012. paid extra shipping off there recommended shipping date. Received Order Feb 25, 2012. Shipping was a little slow for me, but trees are in good shape. Will report back
I received an order of plants from Raintree on Feb 9 2012. These folks really know how to produce blue ribbon champion roots on the plants they offer. I received what they called a seedling rugosa rose- it was four feet tall! I also received a rare and hard to find Carolina sweetshrub, to plant in my yard in memory of my mother and greatgrandmother, who grew one in the yard of the house where they lived and where I was born. Also I received two beach plums with roots heavier and larger than the plants themselves. The packaging included shredded paper, and the roots of every plant arrived in Louisiana from Washington state moist and vigorous. Put me down as a breathtakingly impressed customer. Their prices are just right for someone on a fixed income. Their mail order catalog is a virtual encylopedia. If this place were a restaurant in New Orleans, these people would earn five stars from me. I live in Lafayette (Scott) Louisiana.
Posted on January 25, 2011, updated August 30, 2011
I ordered a petite negri fig several years ago that has done very well. Their customer service has been good when I've called with questions, etc. This season, I've ordered a dwarf mulberry and will update this post once the order is complete.
On August 30th, 2011, Bobbette added the following:
Dwarf Mulberry is doing very nicely--may be my favorite plant in the yard. I am very happy with Raintree!
On Jul 18, 2011, greybanks Staten Island, NY wrote:
I ordered from RainTree for the first time early this spring after researching sellers of rare and interesting fruit trees. I ordered a Prune D'Ente tree, a clove currant, a gooseberry and three blueberries. All of them are doing wonderfully, and two of the blueberries even set (some) fruit this year.
As for the service, I needed to change some details of my order after placing it and customer service was very responsive to my emails. They then gave me a shipping window and stuck to it. Some of the plants were bare-root, which I had never seen before (this being my first time mail-ordering plants). My wife joked- "honey, your twigs are here." But as I said, once in the ground, they all took off and leafed out beautifully. Overall, I'm very happy with the experience and plan on ordering from them again this fall.
I ordered two Asian Pears, an Asian Plum, and a Pluot from them this spring. When all four arrived they looked a little rough and very dried out. I soaked everything overnight not just the plums. I planted them out and it took a little longer than expected for them to leaf out. A couple months later three of them have really taken off. One Asian Pear was struggling until recently. I put it into a tree shelter and now it has stabilized. It is starting to look real good too.
I have been ordering from raintree nursery for years. They have always sent me healthy plants that have grown well. No company can have 100% success with plants that have been shipped across country and may or may not be planted within a reasonable time and in a reasonable manner. My experience with this company has been very good. They have always treated me fairly. Great selection. Good prices. Shipping is done certain times of year to make it affordable to ship. If you have shipped anything across country lately you would know it adds up. If you are able to plan ahead and order early and provide good care of the plants you should have success.
I have nothing but good to say about Raintree. All my fruit trees grew. I have about 25 of theirs to date (all 2011) and more from another nursery which are good too. I had 3 separate orders up to May 15th. Their 4-5' trees are well branched and actually started blooming buds and have fruits the first year. I knocked off all but one on each tree just to see them grow and learn. The wips which were cheaper, but all they had late in the season, are growing nicely and will be well branched for next year. At first, their shipping to the east seemed high but when the package arrived it was well done and time consuming. The heavy weight boxes was 6' long and were quite heavy. I needed a cart. So I it if you want good healthy stock safely packaged, it is well worth it. Who wants to lose a growing season? Not an older retired person...ha. They have very hard to get varieties which will fit in nicely for a small orchard grower. You do need to do some prep work. Dig a nice sized hole "before" the trees arrive. Use some non burning lime and fertilizer (little), soak the trees for at least an hour before planting and spread the roots, water well to settle the tree, and finally don't be afraid to prune. Prune down at least half to a bud pointing in the direction you want the tree to grow. And finally keep the trees watered. I use a drip irrigation system set for 2 hours every 4 days automatically. Check the newer trees, they might need more watering since they were planted late. And, don't forget to use sprays. It's a bad world out there for these little trees until you get things settled down for them. They can't walk away or go to the doctor so you have to protect them. Use the internet for spray guides and read over the material. I found my pears like green light fruit tree spray (neem oil for mites? and they didn't seem to like captan), bonide FTS for apples peaches plums etc. However the later effects good bugs too and you might find using this more frequently to settle everything down where green light FTS might be better for you. And serenade for fungus. It works real well on bad diseases. it kills most and it's even a good suppressant for bacterial spot (peaches-plums etc.) and fire blight apples - pears. It's organic too. I will defiantly buy from Raintree again.
I have been ordering from Raintree Nursery for the past 18 years and have always had a positive experience with the 35 trees I have ordered. The staff is knowledgeable, courteous, friendly and responsive to questions. Once when a tree did not grow, they replaced it for me. They offer classes, have excellent plant information in their catalog, and have informative videos on their website. Raintree is also very committed to assisting non profits to make the world a more bountiful place for all.
On May 10, 2011, borealrose East Hardwick, VT wrote:
This was my second year ordering from Raintree and I have to say I'm a happy customer. The dwarf apple trees I ordered from them last year arrived healthy and fully branched out and survived a particularly nasty Vermont winter with no damage whatsoever. This year's order was of similarly well-developed and robust trees. Raintree has a truly excellent selection of rare fruits like quinces and medlars along with hard-to-find European varieties of apples and pears and the prices are reasonable considering the quality of the plants. The only thing I don't like about them is that their catalogue makes me wish I lived in a more forgiving growing zone.
On May 9, 2011, wildagain Clarks Grove, MN (Zone 4b) wrote:
This was my first time ordering from Raintree. My order arrived on time and in wonderful condition. Bare-root trees had great root systems and were safely bundled with lots of wet paper shreddings, then double wrapped in plastic. Blueberries came with a wedge of soil attached, which made me very happy. And kiwis arrived in pots wrapped in plastic, and fully leafed out, which was a surprise.
The plant care guide included in the package was a wealth of information-- I'll be saving it for future reference, probably for years.
I'm already looking forward to placing an order next year.
Posted on November 11, 2010, updated April 23, 2011
I ordered two sweet cherries and two goose berry bushes.
The sweet cherries survived a brutal winter in upstate NY and a dry summer - they started producing fruit two years after planting.
The gooseberries were very good but this year they were attacked by some insect or disease that defoliated them - my fault for not spraying them. Good quality fruit trees and bushes.
On April 23rd, 2011, bryana added the following:
I ordered two fig trees.
One was good sized - 24 inches tall in a 6 inch pot. The other was only 7 inches tall, also in a 6 inch pot. I called to complain about the size of the smaller one and they refunded the purchase price.
Not the best experience (I would rather have had the full sized tree) but still good enough for a positive rating. Both trees have a small pair of leaves on top and appear to be healthy.
On Apr 12, 2011, Iriseyes Morris, IL (Zone 5a) wrote:
This was my first time ordering from Raintree, and I would definately order from them again. I ordered 12 fruit trees of 4 varieties and 100 strawberry plants of 2 varieties. The plants were very well packaged and arrived when I expected them. The roots were very nicely developed for both trees and strawberries. I really appreciate that the grafts were made several inches above the roots which allowed me to easily plant my trees at the proper depth without worry of burying the graft in dirt. I also enjoyed the multi-page planting instruction booklet that accompanied my order, it made for fast and easy reference prior to planting.
3 years ago I ordered from another major fruit tree supplier and I must admit Raintree's trees are much nicer. The grafts from that company were very close to the roots and I have had problems with rootstock trying to grow branches. The trees were about the same size but the roots from the first company were small and spindly, not very well branched. From that company I ordered 15 trees and only lost 2 but I feel these new trees will thrive and grow much more nicely than the others.
I did communicate with the customer service department via email regarding one tree, prior to shipping. One rootstock was unavailable but they had the same tree on a different (but just as adequate for my growing conditions) rootstock. I also called them prior to shipping to add more strawberries (origionally I only ordered 50, but later changed my mind). That call was quickly answered, order easily placed, and a confirmation email was quickly received.
I ordered a BlackGold Cherry on Gisela-5 rootstock. It was very well packaged, had a lot of roots, was well pruned. Lots of little buds. Looking quite happy in my front yarden right now. Will order from them again!
Very positive first experience with this nursery. Ordered several trees, all arrived very well packed with good root systems and minimal minor damage. The trees all look robust and healthy. Very pleased. Would definitely buy again from them.
I placed an order for three Surefire tart cherry trees on G5 rootstock, a sultane fig, and a Violete de Bordeaux fig. I ordered the trees in early december 2010 for spring. I found out the trees were going to ship the week of April 3. I had training for work that week which would have had me planting them in the middle of the night. I sent an email to raintree, and next thing I know my trees are on the way. I got the trees yesterday opened the box, and there were three of the best trees I have ever ordered. The trees had great roots. I was planning on whips. What I got was well branched six foot tall trees with a trunk almost two inches thick! These are on G5 dwarf rootstock. It has taken some of my trees on colt semi-dwarf rootstock 3 years after planting to get to the same trunk thickness. The fig trees came in trade size gallon pots with lots of roots. Again I thought they would be bareroot. The sultane was a little small, but figs grow fast. I should have ordered all my trees from Raintree. I will from now on.
On Feb 16, 2011, AxillaryBud Thousand Oaks, CA wrote:
I'm a rare and heirloom fruit tree orchardist with more than 500 trees and vines, and have been using Raintree Nursery as one of my bareroot suppliers for about seven years. I suppose a full 20% of the orchard is Raintree tree stock, as well as scores of assorted small fruits (berries, grapes). They are a trusted supplier. Good height and caliper on the grafted trees, good branch feathering, and decently sized root balls. Their Asian and European plum selections are extensive, with several hard-to-find varieties, and many plums, pears, apples and small fruits and berries from the former Soviet Union and Europe which are delicious and rarely offered elsewhere. Also, they have a degreed horticulturalist on staff to answer questions. That has been a great help. I've had perhaps two trees in all this time that had problems, and they sent me replacements immediately, no questions asked. Overall point total (quality of trees and shrubs, selection, and service) in my experience, among the best in the nation, and I've dealt with more than two dozen in the seven years I've been orcharding.
I have ordered three times from Raintree and have e-mailed them a dozen times. Due to experiences elsewhere over the years, I always call customer service when placing an order. That may not be quite as convenient in some ways, but dealing direct with a breathing life form eliminates plenty of pitfalls. The folks taking calls are on top of things, and they have sent what I ordered.
Out of four apple trees, one pie cherry tree, one black currant and four blueberry plants, only one failed to thrive. It happened to be on the first order; had I been on the ball I could have notified them in time and got a replacement. I'll own that mistake.
Part of the adventure in growing things is the difference in climate from their Pacific Slope/maritime cool and moist to my dry/hot and cold Spokane weather. Some things about their available stock they don't know and they are honest enough to say so. I learn as I go and will toss one of the apple trees for something that shows greater promise in the conditions I face here.
Their website is second to none in providing information regarding their stock to the home orchardist. Raising one's own apples presents both opportunity and pitfall; they've chosen well for the home gardener.
One example: they offer Queen Cox apple trees, stating they are more disease resistant than the original Cox Orange Pippin, just as fertile, and will grow somewhat smaller than COP. What I've learned since planting mine is that some folks believe Cox apples actually improve in flavor if raised on rootstock that may contain some viruses. EMLA26 is a virus-free clone of M26, and Raintree offers Queen Cox on M26. Savvy folks.
This year I ordered about 20 fruit trees- Asian pears, apples, a persimmon and a plum as well as some cranberries and salal. All of the plants looked great, but one Asian pear was missing and an apple that I didn't want was in it's place. Raintree replaced the tree right away. When another nursery couldn't fill my order, even though it was late in the season, Raintree was able to help me find appropriate substitutes. I find Raintree to be expensive, but dependable.
On May 11, 2010, ceresone Willow Springs, MO (Zone 6b) wrote:
Posted on April 18, 2008, updated May 11, 2010
At this time, only a month into planting, I dont know how my fruit trees will grow, but the shipping was excellent, (worth the high priced shipping) Trees were tall, sturdy, leaved out upon planting, and service, when I called was excellent. Never have I seen such nice trees!
Only downside is that I cant afford to send another order THIS spring.
On May 11th, 2010, ceresone added the following:
Well--NOW I know how they will grow!I did lose a tree, which I dont guess was anyones fault--but I have to comment on the others. I've planted Apricots, and Pluots before, from other companies-I still have the tags--but no trees. THIS YEAR--at only their second year, they are loaded with fruit. The Pluot has more fruit that I've ever seen on a young tree. I will be picking a lot off today, and probably some off the Apricot. This is a company I would advise, and have, anyone to buy from. Yes, shipping is high to Missouri, but its worth it.
I've ordered many plants from this company over the last few years, and every time I've been pleased with the results. While all the blueberries I've received haven't always been as bushy as I'd hoped for, they have solid root systems that means they're flourishing by the end of spring. Good selection with great packing and a staff responsive to questions.
Posted on April 14, 2010, updated April 26, 2010
Ordered Tehranivee sweet cherry, Hollywood plum & 2 apple trees. The cherry tree was HUGE, it looked like it was almost ready to grow cherries!..The plum tree was also pretty big w/lot's of branches. The apples trees were basically sticks, but I've heard apple trees grow fast. However, we ordered 2 NON-pollinating apple trees which are never going to produce apples since neither one will pollinate the other one. Didn't read the fine print when I ordered. Wish they would have brought that to our attention. So now in order to get any apples, we have to order 2 more apple trees of different varieties and these both have to be pollinators. (or take these out & start over). Also, there are 4 different seasons of apples, so you have to get 2 trees in the same season, prior season or the next season. Pretty complicated. Overall, good experience...especially since the cherry tree is so big!
Would order again....
On April 26th, 2010, artwerks added the following:
WOW!...Wanted to state that the cherry tree actually has blooms on it!..Unbelievable...has only been in the ground a few weeks!
This cherry tree took almost 30 years to get to where it's at today....there were 4000 different seeds planted in 1969 and this is the result.....can't wait to start eating cherries...THANKS RAINTREE!!!!
Very pleased with my Raintree experience, especially their cherry trees on Gisela 5 rootstock. I ordered 5 trees, a couple hardy kiwis and a rosa rugosa. The trees all have excellent root systems and were as good as any other vendor I've ordered from. I'm always worried when ordering from across the country, that the roots will be a bit dry. Not an issue here...the order was packaged well and everything arrived in great shape for the most part. The Kiwi had leafed out and were a bit banged up from the trip, but nothing serious. I will definitely order from them again.