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Comments regarding Raintree Nursery

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  Feedback History and Summary  
186 positives
14 neutrals
40 negatives

Comments:

RatingAuthorContent
Neutral seredelfs
(2 reviews)
On Jul 24, 2014, seredelfs Green Valley, AZ wrote:

We ordered $200.00 worth of trees and blueberry bushes in May, 2014. Three of the trees did not break dormancy. We notified Raintree of this, but instead of replacements they issued credit minus shipping charges. We wanted replacements. Why should we have to pay shipping charges again for ordering the same plants that were dead?

Neutral cheesesauce
(5 reviews)
On Mar 21, 2014, cheesesauce Seminole, AL wrote:

Spent 80 dollars on four 3 inch pots from them. I thought the price was rather steep but I was hoping it was because they were good products. Got a confirmation saying that it would ship sometime mid-March. It arrived today and I was super disappointed. I ordered 2 wasabi and nearly all the leaves were snapped off or broken and the 2 hops I ordered have barely even sprouted. I wouldn't mind if they were four or five dollar plants but for what I paid and what I received, I feel like I've been duped. I doubt I will buy anything from them again.

Neutral DaveH
(29 reviews)
On Mar 11, 2013, DaveH San Francisco, CA (Zone 10a) wrote:

I ordered 6 strawberry plants. When the package arrived, the plants were well packed with cardboard pieces to hold the pots in place. Maybe the delivery people dropped the package or threw it, but one of the very thin plastic pots got pretty smushed, and the rest were compressed some. That, plus the fact that there was a slug happily crawling along one plant when I opened the package, made me decide to give a neutral rating. The plants are still semi-dormant, but they look like they will be fine.

Neutral wannabe_doc
(2 reviews)
On Aug 23, 2011, wannabe_doc Lansing, NY (Zone 5b) wrote:

Posted on June 19, 2011, updated August 23, 2011
Posted on May 17, 2011, updated June 19, 2011
I ordered plants for about 180 USD with them around New Years, got an email that they ran out of one grape, which they replace with another variety I liked for free ! 6 days before shipment I got another email preparing the arrival - very nice and plenty of time to do soil prep steps. Day of delivery the stuff came well packaged and still wet around the roots. All the potted plants looked really good, they are in the earth already and the shoots come out - great. The freebies I got were surprisingly high quality, lots of roots (bare), good height already and actually one more than announced. The only concern I have were the two additional grapes I ordered (again the freeby looks great). I saw mold on the bare roots of the two purchased and they are tini-tiny, maybe 2 inch above ground and 3 beneath - only few roots (looks more like rootstock to me). Obviously I can not say yet if they will survive and grow, but I have not much hope for these two. That would be 20/160 USD or 2/14 plants - not bad. I made pictures of the mold around the roots and have not complained yet and will wait if the grapes actually do survive, so can not comment on their refund policy yet.

If they do survive, I would say I am blown away from the overall quality that I got. If they die, I am still OK since the rest exceeded my expectation by far.

I would recommend buying the higher priced items and potted plants (enjoy the freebies !), but skip the cheap mass production stuff (aka grapes).

Will certainly buy again here.


On June 19th, 2011, wannabe_doc changed the rating from positive to negative and added the following:

A couple of weeks later and the picture changed a little bit. All grapes are dead, as is one of the currants. I complained and got a new package with replacement. Again, mold on all three grapes, but the currant looked good. Three weeks into the latest set, no sign of life from the grapes (the currant seems OK). I asked for a refund for the grapes and have not heard from Raintree since...Overall, way too much trouble, the grapes are dismal, my initial issues were not a one off and I will never buy there again - still waiting for my refund. I am still amazed that the friebies are doing better than the actually paid for plants...

This is only my second mail nursery experience. Thanks to Hartmanns I know it can be done much better.
On August 23rd, 2011, wannabe_doc changed the rating from negative to neutral and added the following:

Final update: To make it a fair review here I would like to update (again). I did got a refund for the problematic grapes and currant (great), one of the grapes actually did start growing after all (10 weeks after planting, go figure), the other 5 are dead. The replacement currant is dead, however the two initial ones do have some leaves now (three to be precise - not much hope for the future). The red dragon hazel still looks good and the freebies (red twigs) are doing really good - go figure.

Given the refund and the effort they put into it, I think neutral is fair - I lost a growing season and will have to restart the grapes next year.

If it would not be for the 6 plants from Hartmann's (who are all thriving) I would question my green thumb...

Overall: Way too much trouble.
Neutral kimmy222
(7 reviews)
On Aug 8, 2011, kimmy222 Reading, PA wrote:

Posted on August 5, 2011, updated August 8, 2011
Posted on July 25, 2011, updated August 5, 2011
Posted on July 25, 2011, updated July 25, 2011
When I first called Raintree to place an order, I was quite happy. They answered the phone quickly and were really nice about placing my first order. I didn't expect what came next.

I ordered 5 Caroline raspberries by phone back in May. Once they arrived I was surprised by their small size. Clumping ALL five together gave me about the same rootball size as one Stark raspberry plant. Seriously....I have a picture. Their website stated that their raspberry plants were stocky and well-rooted. Maybe this is why they were on sale. If so, they should have stated that. Out of the 5 plants, ONLY TWO exhibited any new growth. Less than 50% were alive.

In June and July I tried contacting the company through their website contact form. I have yet to receive a response. I really want to get some berries going this season, so I could have a decent crop next year. Overall, I'm quite disappointed with my first purchase from Raintree. All I want are the three other healthy plants I paid for.


On July 25th, 2011, kimmy222 added the following:

Order Number 555381
On August 5th, 2011, kimmy222 added the following:

So far I have contacted the company twice with no response. :(
On August 8th, 2011, kimmy222 changed the rating from negative to neutral and added the following:

I just received a phone call about my order. They called to say they sent a letter regarding a replacement in the Spring of 2012. Since they took the time to call and plan to send replacements, I am upgrading my rating. I will keep you posted on the condition of the new plants.
Neutral mad_cat
(3 reviews)
On Apr 19, 2011, mad_cat Pittsburg, CA wrote:

On April 15, I placed an order on-line on their website and got an email stating that confirmation email with order number would be sent soon. When I didn't get it on April 18, I followed up with request and got a reply that it can take a few days to get an email with order number. It sounds weired because for other nurseries it takes a few days to ship an order. I asked them time frame when I may expect my order to be shipped and got an answer that it takes 2-3 weeks before the order is shipped. I had to cancel my order because for California it is too late to plant bare-root trees in May. If you have something in stock why does it take you up to 3 weeks to ship it? Just wonder.

Neutral pylot
(1 review)
On Feb 3, 2010, pylot Richmond, CA wrote:

I bought two blackberry plants that were advertised as "1 year plants". I expected to receive plants with primocanes at least 1-2 ft long. However, what I got looks more like recently rooted tips: one has about 6 in green growth, and the other about half an inch (basically just now sprouting from the root). They look healthy, but definitely not the size they let you believe. I will try to avoid them in the future.

Neutral artemiss
(11 reviews)
On Apr 28, 2009, artemiss Toledo, OH (Zone 5b) wrote:

I recieved an email several days after placing my order giving me a shipping date and stating that my card wouldn't be charged until that date.

What actually happened was that my card was charged a full week ahead of the date I was given, and I have yet to recieve the promised shipping number.

Not such a big deal, except that I hadn't yet transferred funds over to that account, since I didn't anticipate that charge to be deducted until the date I was given, and I incurred fees as a result. My fault for not having the money there already, but still, I feel it was poor communication on behalf of the vendor. I have placed preorders with other companies many months in advance and not had this issue.

Note to Raintree:
It would behoove you to stick to the dates provided in regards to payment, especialIy if it is going to take several weeks to process your orders. I have heard really great things about your merchandise, and was pleased with your prices and selection. I would have loved to have left a positive review, but in light of the poor communication, I just can't.


On May 31st, 2009, artemiss changed the rating from negative to neutral and added the following:

Even though I was not pleased with their communication, the plants received were healthy and hearty.
Neutral johnrsharp
(3 reviews)
On Apr 4, 2009, johnrsharp Hillsboro, OR (Zone 8b) wrote:

Mixed results. Ordered raspberries, blueberries, fig, and a pear tree. The raspberries worked out well - not surprising since raspberries are easy to propagate. Blue berry bushes were very tiny. After two years, they are still less than 1 foot tall. The fig was also very small, but figs grow fast. The pear tree had no roots at all. Not just bare root, but no root. The ad says that their fruit trees are "well rooted". It grow about 2" the first year and almost died. The 2nd year it grew another 4", but looks like it will make it now. Raintree did refund my money on the pear.

Neutral spidra
(7 reviews)
On Apr 2, 2009, spidra Berkeley, CA (Zone 9b) wrote:

I have had normal experiences (not exceptional, just normal) with Raintree and I've had frustrating ones. My guess is that they have good intentions but have made some bad business decisions as far as managing growth are concerned.

My negatives are that they often take a couple business days to even confirm an online order. Furthermore, I ordered some bareroot trees in winter for spring delivery. I never got an itemized receipt in email and there was a great deal of mystery as to when in spring the trees would finally arrive. This made it hard to arrange the physical help I need to plant trees.

Most recently, I noticed Raintree had a rarity that I wanted to try. I ordered it. A day or two later I was contacted by email because apparently I had entered my cc# wrong. Oh, by the way, the main thing I'd made the order for, the rarity, was out of stock for the season. I found it odd it was mentioned in an offhand way because when checking out of the online shopping cart, I ticked off the box that said to call or email me if something was out of stock. I wonder if my cc# hadn't been typo'd would I have been contacted? In any case, they need to come up with a better shopping cart and inventory system that will let them know that something is sold out and immediately remove it from being listed on their website as available. It's so disappointing to think you've ordered something and come up empty.

Neutral laurieeirual
(11 reviews)
On Sep 28, 2008, laurieeirual Boston, MA (Zone 5b) wrote:

Raintree has a nice selection of plants, and I've been happy with some of the things I've ordered.

However, one year I ordered a Hardy Chicago fig tree. It was DOA. They sent me another one, and it didn't make it through the winter. That was the limit of their warranty. As you can tell, I'm still unhappy about it, and haven't ordered from them again.

(I have had success with many other trees, and it wasn't a particularly hard winter.)

Neutral stacela72
(3 reviews)
On Apr 1, 2007, stacela72 Levittown, NY wrote:

I have ordered many items from this compny, incl. grapes, black berries, marrion berries, peach trees, plus ornamentals. I have to say that when they are good they are VERY good, but when I received my first blackberries, one was huge and strong and the two others were tiny and dead, the company replaced them, with MUCH better quality plants. The same exact thing happened with the grape plants I ordered. There customer service was great about sending new products, but I would prefer quality the first time around. This company is not a cheapie garden center, the items are full price, the merchandise should always reflect the price paid. I have stopped ordering from this company after the above purchases.

Neutral JoeStone
(1 review)
On Apr 1, 2002, JoeStone Flagstaff, AZ (Zone 5a) wrote:

I've ordered from Raintree Nursery twice, I think, and had no troubles. The fruit trees are doing fine, so far. I did send two email questions to Raintree and was less than satisfied with the responses. In general both emails had to do with blooming dates (plums and quinces). I did not find out what I wanted to know re: plums. I have not gotten an answer to my question about quince blooming dates. I'll try again later, maybe they are busy with spring.

Neutral GindaFisher
(7 reviews)
On Apr 1, 2000, GindaFisher wrote:

I ordered two blueberries and a book from Raintree. To my astonishment, I received one package (a tall shipping bag) with all three items inside! The smaller (wild lowbush) blueberry did okay, but the taller one (Rubel, northern highbush) was pretty badly bruised - obviously from the book knocking around in the bag. I called Raintree to complained, and told them that I expect it to survive. They said if it didn't I should call back for a replacement.The book was okay, although shipping a book with a bunch of damp plants could have been a problem, too.It's very sad, because the blueberries were large plants and were obviously healthy when packed. The highbush was at least a year older than a comparably priced plant (same cultivar) from Wayside. I think it will live, but it certainly won't do as well as it might have. One odd point is that they shipped a fully sprouted (not dormant) plant in the spring, but they don't grow these themselves (they told me this when I called) so I guess that's how they come in. Their catalog is great, lots of interesting stuff, as well as good selections of ordinary fruit. The information in the catalog, and the planting instructions sent with the plants are good, too. I will probably give them another try.


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