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I ordered reblooming irises and delphinium last fall. This spring the irises performed well and are thriving. The delphiniums are finicky at best (for most people) and they did not grow at all. So called for replacements items.
Jungseed was happy to accommodate with 2 butterfly bushes. When they arrived, they looked almost dead - with pitiful looking crumpled leaves falling off. Anyway, I put them right in the ground and watered them like crazy. I saw new growth the other day so I guess they want to live after all.
I was just a little shocked at how dead they looked when I got them. Oh well, I guess that's the way it goes sometimes... so my review is neutral.
On Mar 7, 2009, Beta_Vulgaris Eaton Rapids, MI wrote:
I have ordered from Jung seeds for three years now but decided to stop on account of finding another company (Pine Tree garden seeds) that supplied seeds for a better price and quanity. Although they supplied many diffrent varieties and supplies, I never really use 100 roma tomato seeds. Jung seed did though have great costumer service and fast shipping. But smaller and better priced products would improve my experiance with this company.
I ordered seeds and a "sonic molechaser" on January 2nd. On that day I ordered from about 5 different companies. The Jung order arrived about a week after the last of all of the orders I placed, 3 weeks after I ordered. The order was correct, but I wouldn't recommend them to anyone who was hoping for a fast turnaround!
On May 26, 2007, celestialrose Belmont, NH (Zone 4b) wrote:
I really wanted to give this company a good rating since I am quick to post favorable experiences I have with numerous vendors here. When a
company is particularly good I even followup with a personal letter to the company thanking them. So I regret that I cannot do so with Jung's. This was my first time with them and was enticed by the reasonable shipping charges, since I was ordering bareroot roses and I order 60 or more roses from assorted companies each Spring. I only ordered a few roses from Jung's to try them out, and I am glad I didn't order more. I actually placed two orders for roses with them, the first arriving in a timely manner and in good condition. However, they made a mistake and sent me a different rose than I had ordered. I was disappointed because it was the rose I most wanted and immediately sent them an email. This was on April 7. I rec'd an email from them stating that they would send the correct rose right away and I was satisfied w/ that since everybody makes mistakes.. But by April 30, I had still not rec'd the rose they owed me and I called twice and sent several emails.....still no rose. Also, I kept asking when my second order would be shipped out, (since I was billed for it on April 4) and I always got the same response.....when it is appropriate for your zone. I explained that I had already planted 55 bareroots back in mid-April which were leafed out already and if they could send me my first order back in early April, why not the second order soon after, since they obviously had roses available. ( I did finally get the rose they owed me the second week of May). I tried to cancel my second order on May 15 because it was taking too long and I was informed that I couldn't cancel because my order was too far in processing......however, it is now May 25 and I STILL don't have my second order....so how long does processing an order take??? My credit card was billed back in early April so they have my money.....but I don't have my roses and they won't even let me cancel and get my money back.
I really hoped for a positive outcome because this company has been in business a long time and the roses I actually got were nice roses. I am sure that in most instances their service is much better, but unfortunately for me, all my emails and phone calls have fallen on deaf ears.
On May 31st, 2007, celestialrose changed the rating from negative to neutral and added the following:
I ffinally got my second order of roses from Jung's. The quality of them was quite good, as was the first time......I just wish they would have sent them promptly like I requested time & time again. I will say that one of the roses was exceptionally large, probably the largest bareroot I have ever received....it was a whopper. (The others were average-size). As I stated before, it wasn't the quality of the roses that made my experience a negative.....it was the stalling with my order and the way my emails were disregarded, not to mention being told my order would ship soon (over the phone) and many weeks went by so that was not the case.
I did change my rating to neutral since I did eventually receive good roses. If they could improve their service I might consider trying them again.....everyone deserves another chance.
I ordered 2 varieties of seeds from Jung's this year online.
Brugmansia, Black Currant Swirl and Datura metel, Evening Fragrance. The seeds arrived with in 7 days. I started them in my greenhouse and am waiting for them to germinate. It takes up to 2 months for the Black Currant and a month for the Evening Fragrance....so I should know soon if they took hold.
I was pleased with the service Jung's gave me online. As I have also been impressed with their gardening centers that I've shopped at.
On Jan 27, 2007, northgrass West Chazy, NY (Zone 4b) wrote:
They have a good selection of hardy roses grown on their own roots, I ordered several and they did very well as well as a few shrubs that I also got from them.
I cannot say the same about their perennials, they were small and a few looked DOA, I planted them anyway but of course with little success.
On Dec 29, 2006, DonShirer Westbrook, CT (Zone 6a) wrote:
Placed a fairly large seed order with them last spring with mixed results.
Snapdragon, Cosmos, Zinnia, Celosia, Pansy all did well as did Basil and Butterfly Weed.
Lavender and Peppers were so-so.
Several Tomatoes, Muskmelon, Catanache, Salvia and "Easy Wave" Petunia were quite disappointing. Bonus packs did not germinate well.
I think I will limit future orders to annuals.
On Oct 28, 2006, figaro52 Oak Lawn, IL (Zone 5a) wrote:
I just received 42 daffodil bulbs from Jung. I couldn't imagine why the box was so heavy -- that is, until I opened it and saw the bulbs. They were nearly the size of amaryllis bulbs, and very fresh -- many of them doubles. I've never seen such large and healthy daffodil bulbs! I always receive an immediate reply to my emails to Jung.
A couple of years back one of the rhubarbs that I ordered rotted in the ground. They replaced it immediately. The replacement rhubarb has grown beautifully for the last 2 seasons.
I have always found the staff at Jung to be very friendly -- and above all, very honest in their dealings with their customers. In my opinion Jung Seed belongs in the Top 30. I'll gladly order from them again!
On October 11th, 2007, figaro52 changed the rating from positive to neutral and added the following:
Unfortunately I need to retract a comment I posted nearly a year ago. Jung Seed DOES NOT belong in the
Top 30! While I had previously found this company to be very reliable and responsive I no longer find that to be the case. On July 27 I ordered 25 strawberry plants and an oriental poppy. After a few weeks of not receiving my order I followed up by email. After a couple of days I received an email asking for my address as they had no record of the order (even though my credit card had been promptly charged). I provided the information, and without any acknowledgement from Jung, the strawberries were delivered a few days later. The poppy was on backorder. (This was mid-August.) I then had to followup on the poppy this week, as it's getting rather late to be planting bareroot perennials. I received no response to my email but the oriental poppy mysteriously appeared in my mailbox yesterday! (They probably had forgotten to ship it!) The quality of the strawberry plants was excellent. The oriental poppy root, while smallish, does have a sprout. I'll take this as a wake-up call and refrain from placing future orders with Jung. Although I'm one of the lucky ones to have received some good quality plant stock from Jung, they just don't seem to be as reliable anymore. I can no longer take such a risk.
On Sep 23, 2006, kayaker Milton, VT (Zone 4a) wrote:
Recently bought 4 coneflowers from these guys, two look like they may make it through the fall and winter and two do not. One of the two that look bad may already have died.
Not only are the plants in poor condition, when I opened the box there was dirt everywhere as well as a few unexpected guests.....fungus nats!!!
I sent them an email offering them an opportunity to offer and opinion of aid but did not get a response, thus I am writing here with a warning to all.
On September 25th, 2006, kayaker changed the rating from negative to neutral and added the following:
Update on Jung Seed Order:
After writing a review on Garden Watchdog I received the following message:
Hello,
We are sorry to hear that you were not satisfied with your order. We answer all emails sent to us. We were having problems with our server and perhaps your email did not go through. Per our guarantee, we can either replace the product or issue a credit letter for a future order. Please email again or call us at 1-800-247-5864 and let us know which you would prefer.
Again we are sorry for the inconvenience this has caused you.
Lisa
Internet Customer Service
So I callled them and they did give me credit for other merchandice. Of cource this still does not excuse the plant quality and packaging!
On Jun 30, 2006, Revnrose Clinton, NY (Zone 5a) wrote:
Of the spring shipments I rec'd, these were the worst packed. Many plants were completely out of pots and dried out by the time they arrived. I was able to revive and save some by putting them back together and giving them a thorough soak, and nursing them for 2 weeks. Mixed bag on their roses; some have come through, some remain, after 3 weeks, sticks. I am unimpressed.
Their seeds seem to be fine, but their plants are another matter. Sometimes they are fine, but more often than not they prove to be poor specimens which do not make it or require an abnormally large amount of time just to keep them alive. Therefore, I have ambivalent feelings about this company which has truly gone down hill in recent years.
I tried to order from Jung's online with a Visa gift card. The site would not accept the card without a name on it. I called Jung's and gave them my order, and explained that it was with a Visa gift card. The person I spoke with was super nice. There seemed to be no problem, but then a few days later, I got a letter stating that my Visa gift card had been denied. I called the Visa gift card to get my balance. I was informed that there was a charge to Jung Seeds from when I tried to order online. I knew this amount was from my online attempt because when I phoned the order in, I had added another seed packet. I called Jung's again and spoke with another very nice customer service rep. She went over and above to try to work this out, but it still showed that I had insufficient funds on my gift card, due to my failed online order. I ultimately ended up sending my order in with a money order, but that was just today so I don't know what will happen now. I am somewhat disgusted because I had planned on starting the seeds I ordered within the next week. Once I get my order, I don't really know if I'll order from them again because it's been somewhat embarrassing.
I have been pleased with the seeds I have ordered from Jung's, but have had mixed results with plants/bulbs. All orders have come quickly, but on two occasions now I received the wrong plant order. In each case the plants I did received retailed for much higher than what I ordered and worked fine where I had planned to plant, so I did not call them about it. However, in reviewing my 2004 seed/plant orders from all companies, I found that I never received some lily bulbs ordered from Jung's. Too late now I'm sure, but I will still call them about it. I doubt I will order any plants or bulbs from Jung's in the future, but may still order seed if I can't find an alternative sources for what I want.
Last winter I ordered 4 hydrangea arborescens "Annabelle". They arrived at the proper time for planting in great condition. Three of them have bloomed for the first time this year. Two are "Annabelle", one is a lacecap. The fourth has not yet bloomed, so I'm not sure what I have. I specifically ordered "Annabelle", as I am trying to reconstruct a flowerbed that was in front of my circa 1890's farmhouse about 70 years ago. I just sent a letter to the company detailing their error and am waiting for a reply. Will not be placing another order until I hear from them.
On July 15th, 2005, appelseeds changed the rating from negative to neutral and added the following:
I received a speedy response from Jung Seed Company regarding my hydrangeas. They have offered to refund me for the price I paid for the hydrangea that was not what it was supposed to be. They have made a note in their files that my fourth hydrangea has not yet bloomed.
I was pleased with the response and the offer to refund my money, however, I will have to remove the macrophylla hydrangea( or hydrangeas), purchase new hydrangea arborescens "Annabelle" and re-plant. The reason I purchased them from Jung's was because i could not find them locally to begin with! It's just very frustrating to design a garden and then have to dig half of it out to get the look you want. On July 30th, 2005, appelseeds added the following:
The fourth hydrangea I had purchased from Jung's bloomed and it was not arborescens 'Annabelle', but an unknown macrophylla. Informed of this, they made good on their offer to refund me for two hydrangeas. The refund check arrived within a week.
I ordered a number of shrubs, a rose bush and 2 daylilies from them. All came except the daylilies on back order. The bareroot shrubs look large and healthy. (For the same price you'd get sticks from other places).
My only gripe with them is the rose bush. It says in their catalog and website that it's “own root” but what I got was clearly a grafted rose (Cuthbert Grant). The first time I called a person there insisted that it its supposed to be grafted and not own root. I didn't have the catalog with me so I couldn't call her on it. Then I called again later and told them the page it was on and that it was also on the web catalog. I told them that I do not want to grow grated roses. She offered to send me a different own root rose. I picked Distant Drums.
I got it really fast in the mail, but to my dismay it is also grafted! I have yet to call them back. The order slip it has the highlighted not that says make sure it's own root!
I’m also disturbed that they sell collected wild woodland plants. For such a big and supposedly reputable company this is a tragedy!
I will definitely inquire about this.
On May 9, 2005, In_another_life Grand Junction, MI wrote:
I've been ordering from Jung on & off for several years, usually with complete satisfaction. However, this year, I ordered several wildflower bulbs (Jack-in-the Pulpit & Trilliums) which were "rotted" upon arrived. I'm surprised that they would send out bulbs & corms that were so obviously spoiled. On a more positive note, I also ordered two peach trees which were in great condition; they properly pruned and ready to bud.
On May 9, 2005, Jung Seed responded with:
"
On May 18, 2005 3:01 PM, Jung Seed added:
I sent you an email on the 9th and have not heard back from you. Please email us or call our customer service line at 800-247-5864. We do guarantee our products and would be happy to replace anything that did not arrive in good condition.
I have ordered from Jung in the past. I have always had good orders from them.
I realize they are having some trouble this year, but the items that I ordered arrived in fairly good shape. My items did arrive later than last year, but still in plenty of time for planting. One bare root item was rotten when I received it, so I emailed them. They never returned my email, but I received a replacement item in about two weeks which looked much better.
It did take three shipments to receive all of the items, but I found that nice because it gave me time to plant things since I had a rather large order.
I ordered a set of three birch trees and was very surprised when they arrived and were four feet tall each. The roses that I ordered were very nice plants.
On August 12th, 2003, JulieU changed the rating from positive to neutral and added the following:
I ordered the collection of nine asiatic lily bulbs. Only 4 bulbs were the correct color, the other 5 were completely wrong. One of them was Latvia, which I ordered last year only as a single order (not as a collection) so I received three bulbs. Only one of them was the correct color. I emailed them and they refunded my money for the two bulbs. They wanted to know which color I had received instead, so I emailed them. This year I received the same color that was in error last year. Apparently they have not fixed this problem. I will email them and I assume they will refund my money like last year. I would really have liked to recieve the correct colors.On July 2nd, 2004, JulieU added the following:
Most of the trees I ordered this spring were wonderful. When I got them they were just beginning to leaf out, so they set out well and I knew they would grow. They are doing wonderfully.
However one tree, a Russian Olive, arrived in really rough shape. It was about two feet tall, but the bark was dry and peeling off. There is no way it got that bad just in the time it took for shipping. I live in the same state. I'm surprised they would even bother sending a tree that looked that bad. I emailed customer service and they said give it a chance. It had since started growing, but as a tiny little shoot out of the base of the tree. Not exactly what I ordered.
Then I also ordered a dwarf honeycrisp. This is a grafted tree. I did not like the looks of the graft. It made a ninety degree angle out from the tree. Customer service again told me to give it a chance, it will eventually grow out of this. I compared it to trees in local garden centers and they were no where near like this. The tree is growing really well but it is going to take a few years for it to start looking nice. This is my first grafted tree so I'm not for sure, but what if this makes the tree weaker there. Trees are a long-term investment and I don't want it to get bad five years from now and have to replace it. I was a little disappointed. If it was me I would only want to send stuff out that I would want in my own personal garden.
It is disappointing that that these two things would have to tarnish what would have been a really nice order otherwise.
I also had a little trouble with their email. I sent them an email on June 1. My email account said that it was successfully sent and I even have a copy in my sent folder, but they say they never received it. Finally when there was no response I sent another. They replied saying they never received the first one. I tried to send a response and it would not go through. I have sent numerous emails from that account and have not had a problem with any other email. Just letting people know that their email may not be the most reliable.
On a good note, they were very nice to replace two items that did not overwinter for me. They would not have had to have done this.
This may have been my last year to order from this company. They've been very good in the past, but lately they've been pretty bad. I'm still having decent experiences with their seeds, but this year they came almost too late to plant. I ordered seeds from both Jung's and Park seeds on exactly the same day in late January - the Park order was here in a week and a half, but my Jung order didn't arrive for almost 2 months. I don't know whether to blame the postal service or Jung's. When it did arrive, the seed order was in good shape - their "free seeds" were missing (didn't matter much to me), but the rest of the seeds germinated well. But their perennials have been a mess lately. Years ago, they sent nice-sized bareroot plants and roses that all grew well. Last year, I got tiny perennials, with tiny root systems, in tiny pots - and most of them were damaged, some half out of their pots or torn to bits, due to poor packing. Their customer service department did replace them without question - with tiny plants that did, nevertheless, arrive in good shape and grow. Their bareroot perennials and shrubs last year were fine - except for one rose that arrived with almost no root system and progressively shriveled and blackened. Jung's also replaced this with another rose without question. (I was a little surprised to see that the replacement was probably twice the size of the first plant, though I'd ordered their top grade in the first place.)
This year, I ordered nothing that wasn't specified as bareroot in their catalog. The one shrub rose I ordered was a mess - shriveled and with dead leaf buds that had obviously sprouted then died - though after a few months it has put out new buds and is actually thriving. Another shrub was perfectly fine, though very small for the price I paid. And the two bareroot perennials never even sprouted or showed any signs of life.
Overall, they've stood behind their guarantee so far and replaced anything that arrived damaged or didn't grow. But it was much nicer in the past when their plants came in good shape in the first place. I'm not sure they're worth the aggravation anymor
On July 11th, 2003, AS added the following:
Sent them a polite e mail about the dead salvia on June 15 - it's been a month, and no response at all. Pity about them - many years ago, they used to be one of my favorite companies.
On July 14th, 2003, AS added the following:
I contacted them again (actually, just re-sent the first e-mail with the comment "I sent this a month ago and I haven't heard from you") and received a prompt and polite e-mail offering to replace the salvia this fall.
On Jun 8, 2003, Weedwhacker Bark River, MI (Zone 4b) wrote:
Like many others, I did not have a good experience with Jung's this year. I have ordered from them for many years, with no particular problems. This year I placed an order on-line for seeds and plants, including 2 kinds of asparagus and 3 kinds of onion plants. The seeds came in good order, although in 2 different batches. On May 15th I received one of the onion varieties in a small box (I'm in the far north, so the timing on that was okay) and also in the box was the packing list for another box which should have had all the other plants. When I tried to call, almost impossible to get through; I finally did by just waiting with the speaker phone on while I worked on my computer. With the first call I was told they would "put a trace on it and get the plants to me ASAP." I probably should have just asked for a refund then, but figured if I could get the stuff within a week I'd still be okay. Eight days later (on June 5th), had not heard anything so called again; I was told the order was supposed to be shipped out "after June 3rd." When I requested a refund (to my credit card) the customer rep said she would do that, no problem, and apologized for the trouble and asked me to just call and let them know if the package ever somehow did show up. Just checked with the credit card company and the refund is there, in fact they refunded a couple of dollars more than I was charged. I'm undecided as to whether I'll order from them next year; if I do it will likely not be a large order, but I do hope they get their act back together as I've always found their prices reasonable and the products and service (in the past) at least as good as most other companies.
I ordered several items from Jung's this year (seeds, supplies, and live plants & trees). I was satisfied with everything except the trees. The plants looked good, seeds are fine. I was disappointed that the trees I ordered arrived with no wrapping or anything to protect the roots from drying out. Of the four trees I received weeks ago (2 shagbark hickory and 2 swamp white oak) only one of the oaks has put out leaves. The other three appear dead. I suspect that they died because the roots had gotten too dry, but I planted them the day I got them, so I'll lay the blame on Jung's. One other criticism: the planting instructions included with my trees recommended that the tree roots be soaked in water for many hours before planting, which I did. A few days later, I received an order of trees from a different company (Musser), and Musser recommended *against* soaking trees in water before planting, commenting that it washes away beneficial bacteria on the roots. Makes sense to me.
I too am waiting for seeds that should have been started indoors and even outdoors now. I ordered in February. Jung was my favorite company for the past 3 years. I went out of my way to continue with them. They need help. I will call them one more time (Can't get through). Probably won't use them next year.
just a kinda ok place for stuff. nothing out of the ordinary and the catalog is almost "childish" in a fashion. An "old house" out of fashion, like Gurney - et al.
I ordered seeds, and other equipment, bulbs and plants near the 26th of January. I still do not have my order. I patiently called many times and the lines were busy. When I did finally talk to someone almost 2 weeks ago she assured me that the order would go out that day. E-mails have not been responded to. The seeds needed to be planted by now. Last year they filled my order in a timely way and all seeds were great.
On December 6th, 2003, Cedarworm changed the rating from negative to neutral and added the following:
I did eventually get all of the seeds and plants. The carrot seeds were in with the roots of a rose bush and was soaked (unplantable). I notified the Jung Co. by writing. They sent a package of carrot seeds and lily bulb repacements.
I will order again this spring and hope that they will be prepared for their customers. I will also phone in or e-mail my order and request notification if any seeds will not be mailed in a timely manner. I do hope that last year was a learning experience for them.
On Feb 3, 2003, cathyb53 Newfield, NY (Zone 5a) wrote:
I have only ordered from Jung's once, but I don't expect to do business with them again. Lured by their low prices, the fact that they are relatively well-known, and that a friend had had a positive experience, I ordered a bunch of stuff - lilies, bare-root hostas, and some perennials. When my order arrived, it didn't look too promising - bulbs were small and shrunken-looking, bare roots dried out & very puny, one or two little plants obviously DOA. I planted them with high hopes anyway, and while most of them have hung on, none of them are what you'd call thriving. I didn't bother to complain to the company, figuring I had taken a risk in ordering from them in the first place, so I can't speak for their customer service department, but I won't order from them again. Cheap prices are no good if the plants are of poor quality - from now on, I'll stick with Bluestone & a few local growers.
I ordered from Jung for the first time this past spring. My bareroot plants arrived in mid-April, which is far too early to plant in southern Wisconsin. The plants looked healthy, but two of the five plants I ordered died. I contacted customer service and promptly received a credit that can be applied to a future order. (However, if I lose the credit letter, I'm out of luck. You can't use a copy of the letter and Jung will not attempt to make good on their guaranty a second time.) I also ordered a number of different seeds. The germination rate was very poor. Many varieties didn't germinate at all. The weather this spring was unusual (cold and wet at normal planting time), so I will try Jung's seeds once more. So far I haven't been impressed, but I'll reserve a negative rating until I see how successful my second order is.
I placed a very large order with Jung's in April. I must say that about two thirds of the plants were in very good condition. However, the other third was in bad shape and I attribute this, not to the original quality of the plants, but to the packaging. I imagine that if the order were fetched personally, I would have been quite pleased. However, I live in NY state and that is not possible. The packaging was sub-standard and so, the plants were subjected to unnecessary stress. I may try once more in fall after speaking with the people at Jung's. If the result is the same, I am going elsewhere.
I have liked this company for a long time but, this year, my experience was not so great. The bareroot perennials were overall good, except one rose which never sprouted and slowly turned black and died. But the potted plants were poorly packed and many arrived half-rotted or torn from their roots. Most of them died, even with extra care. These pots of perennials were very small and some weren't even half-full of roots. I paid the same price for 2 different colors of asters - one was a very nice bareroot plant, the other came in a tiny pot. Jung's did very promptly replace my order, and the second batch of plants was much nicer and have grown well. Overall, I can still recommend their bareroot plants, but would hesitate to buy the pot-grown perennials again.
I may give this company another chance, but so far their service is uneven. Spring plants were shipped very early, so it was impossible to get them in the ground quickly. Some looked very good, others not so hot. I have seen better merchandise, but I've seen worse, too.
Have ordered from Jung's for over 30 years. They used to be really excellent, but quality and size of plants has definitely slipped in the last few years. The Helleborus I received from them last year were absolutely TINY, MINISCULE, dormant tissue cultures for a hefty price. They are still ok for ordering standard seeds and plants, but it is best to avoid newly listed things as they will often be small with somewhat inaccurate descriptions. Customer service is good, but the president of the company didn't deem the letter I wrote him of merit to bother answering. Order with care.
I'm a master gardener who has been gardening for about 15 years. It is my private opinion that you should only mail-order the plants that you cannot buy locally. Use the catalog plan if you want, but go to your local nursery and buy the bigger healthier version. Most mail order companies mail their plants in their dormant state and these will have to be tended constantly to survive. If it is a plant that you want that is not available locally, then the extra attention may be well worth it. I order allot of roses through the mail because I prefer the older varieties that many nurseries do not carry. (I have been very happy with Jung's roses) Also when ordering, be sure to check the description of plants when shipped. Some companies send the plants in small pots, which is better then bare root.
We ordered several trees and shrubs from Jung's last spring. The poplars did great- all but one survived. The shrubs did so-so. We lost half. But the pines were HORRIBLE!!!! None survived. We planted them exactly as they said, and nada. All 25 were dead. We were given credit, but never got another catalog to order from. We are going elsewhere this season.
I have had good luck in this area (SW WI) with Jung's seeds. I am close enough so that I can travel to the Madison location and pick up bare root and nursery stock, so I don't know how they do mailing. I think that their merchandise is best suited for this area; when I lived in California, I had poor luck.
