Posted on February 7, 2015, updated February 9, 2015
Posted on February 6, 2015, updated February 7, 2015
At this point, I am distressed with Jung. I have ordered from them before, with mixed results, but they have always been slow in sending the order. I have attributed it to my ordering later in the spring. But this year, I ordered January 30, and they are still not on the way. This may be my last order.
On February 7th, 2015, Lilyhazen added the following:
I have been contacted and assured the package went out two days ago (no email notification, however). It is being sent \"blended delivery\" via UPS and USPS. While I am sure this saves money, in my experience it lengthens the time to arrival. How hard is it to just put it in a padded envelope and mail it first class? They are not losing money, with the delivery costs they charge!On February 9th, 2015, Lilyhazen changed the rating from negative to neutral and added the following:
My package arrived today, so I am changing my rating to Neutral. I'd like to see companies drop the "blended method" of sending packages, however, as it seems to add a few days.On Feb 9, 2015, Jung Seed responded with:
"On Feb 6, 2015 4:47 PM, Jung Seed responded with:
I will be happy to look further into this for you. So I can locate your order can you please email me directly with your contact info or order number if you have it. My email is Aronh@jungseed.com
Contact Center Manager
On Feb 9, 2015 2:47 PM, Jung Seed added:
First off I am glad to hear your order arrived, and if there are any problems at all please do not hesitate to contact our customer service department and we will work to resolve it. As for the "blended" shipping we really appreciate your feedback. We are looking into this further to see if there are some other options we can offer to our customers.
My experience with Jung Seed seems to be rather mixed. I have had some really great products from them, and other times, not so much.
I have been a customer of theirs for over 30 years. When we had our home in SE WI, I bought everything from them - seeds, trees, berry bushes, perennials, products. While you may occasionally have a tree that didn't make it through transplant or a flower that didn't overwinter, it was a rare occurrence.
Over the years, I have been buying a lot of perennials and bulbs. When I get them, they are often not blooming. I will hand it to Jung's -- the plants are always healthy and always grow well. When I first started buy things I had no problems. Even the items that I buy as bare root perennials that look like withered up nothings, but a little soil and water will make them flourish with life. While their products still grow well and are healthy, it seems that I buy 'surprises' more often. By surprise, I mean you have a coneflower that is supposed to have red-orange flowers and it blooms purple. They are good about replacing things if you go to the garden center, but sometimes you get it home and it blooms the wrong color again. Is it that someone mixed up the cuttings? The supplier mixed it up? Who knows. But it makes me hesitate to buy something down the road. Where is their quality control?
I have learned that it is better to go through the gardening center to purchase items than to do it through mail order. And, given that I live close enough, I have that luxury. I used to feel confident in calling their catalog with questions and concerns. I originally talked for years to a man named Dwayne, and then more recently to a lady names Treena(spelling?). Both were very smart and seemed to know exactly what they were talking about. You could tell that these people were gardeners! The last couple years when I have called their catalog, I have been told that they are no longer available and I instead get to talk to people that have no idea what is going on. I've been placing orders and have people that cannot even pronounce the names of the plants. Day-ha-las (Dahlias). Hoe-stas (Hostas). Other times, when I called in with questions or with issues about a plant I bought, I've been told answers that make no sense at all, like the irises I bought in 2012 that were supposed to be deep blue and bloomed white in 2013 will darken in color to the correct color over the years. It may take 3-5 years to get to their correct color. Really? I don't think so. I realize that I may be picking, but as a place with plants, I would expect those I speak with to have actually gardened. Yes, I ask, and it seems that a warm body is enough to make you a gardening 'expert'. It's like having a person working in the computer section at Best Buy that has never used one.
Another thing that doesn't settle well with me is that we have had a lot of issues with seed not growing the way it was supposed to. There are been times when we order a packet of seeds and it looks like we bought a mixed packet of seeds -- especially peas. (It's worse with their Totally Tomatoes items -- see comment there). We had Cajun Belle pepper a few years ago that was supposed to be mild that was so hot that you could scald your digestive system to the intestines by putting just one in a pot of soup. And trust me, we eat a lot of chilis and jalapenos, so it's not like we don't know what heat is. This year, we had the Dick's Pick Butternut that was supposed to be wonderful, but ended up being this little mini butternut squashes that fit in the palm of your hand. I realize that 'all things are relative' when it comes to gardening because your particular climate can greatly affect the outcome of the plants. But when your other peppers aren't suddenly wildly hot or your other butternut varieties (Waltham and Pennsylvania Crookneck) are growing to their normal sizes, and your other gardening friends in other counties or states have the same issues too, you start to wonder about what you really received in that packet. Again, quality control?
I like the garden centers and the amount of products they carry. It is nice to go in and be able to see the planting trays before I buy them or look at the gardening tools to see what they feel like in my hands before I buy them. Also, I love their outdoor garden trellis (biggest and most varied selection around). Jung Dollars are great too!
So, for now, I buy cautiously from Jung Seed. I hope that this will change down the road, as I like supporting a seed company that is from WI and is family owned.
More negative than positive, my experience with Jung this time around has been fairly disappointing. Admittedly, the "David" phlox I ordered is doing very well. But I also ordered a couple of climbing roses sold as a pair -- "New Dawn" and "Zephirine Drouhin". Even though my order was placed reasonably early, I was informed "New Dawn" had sold out. The other rose that arrived had very small, fragile canes and it performed pathetically, in spite of being located in an ideal spot and coddled all summer. The winter proved too much for it and no sign of life appeared by spring.
I asked for a replacement. I was informed I would receive a partial refund: "Our guarantee states we need to be notified by October 1st of the year purchased if any items have failed to grow. Even though it is past the guarantee we will share in the loss and send partial credit for that item."
The bottom line is that Jung's replacement policy is not at all accomodating for northern gardeners. Where I live, the ultimate test of a plant is whether it can survive that first winter. Since Jung's guarantee expires before the really cold weather sets in, it is very risky to order live plants from them.
Customer service is great, but the plants leave something to be desired. Won't order again. The customer service department is the only thing that kept this from being a negative review.
In January, I ordered strawberries, shallots, raspberries, pole bean seeds, and pumpkin seeds. At that time, I didn't know that I would be moving in March, but their customer service department was excellent about changing my shipping address and cancelling the raspberry order (my new home has terrible clay soil and I wanted to put everything in containers, so raspberries are not an option).
The strawberries looked very healthy when they came. I planted them in window boxes filled with high quality potting soil and kept them well watered. I even brought them into the garage when a late freeze hit, but they didn't do much of anything. They sent up a leaf or two each before they suddenly died.
I called customer service about it and they said that the most likely cause was a soil-borne virus. They offered to replace them, but I was nervous that the next bundle of plants would also succumb to whatever was in that soil, so I asked for credit towards something else.
With my credit, I ordered a maypop passionflower. It arrived three days ago. I opened the box to find that they had used the wrong packing material. Those plastic packets filled with air are not a good thing when a plant is being shipped from 900 feet in elevation to 6400. They expanded so much that the box was bulging and the plant was crushed. It was bad enough that the plastic pot was mangled. None of the stems survived the trip. I have no idea whether the plant will be able to come back from its roots.
I called customer service again. When I explained the situation, they were willing to replace it, much to my surprise. Now I'm just waiting on the new one and keeping my fingers crossed that they'll use a reasonable form of cushioning. I hope they'll take my suggestion of not using those darn air packets for delicate plants. If you live at high altitude, you should definitely give them special instructions for how to pack the plants.
On January 2nd, 2013, I placed an order for seeds with Jung Seed (Order No 516593); it included seeds of pole beans Hilda Romano and GoldMarie Romano. The Hilda Romano seeds were sent to me first; the others came later.
At the time, I did not notice that the Hilda Romano seeds (2 packets of 2 oz each) were marked: "Packed for 2012 - Sell by Dec. 2012". So far (May 20, 2013) I had to throw away three batches, all started in Jiffy pellets. The seeds just turn brown and rot. Planted in exactly the same way, the GoldMarie Romano seeds grow very well. I have already transplanted some outside.
I called Jung Seed about half an hour ago (talked to Leah), explained what happened, and was told that my Visa card would be credited of the proper amount (that should be $7.45 for the seeds, plus prorated shipping costs; I do not expect Jung Seed will reimburse me for the wasted Jiffy pellets).
I do not want to be mean, so I will give them a "neutral" rating. But I really wonder whether I should order from them again next year. Johnny's seeds might be a safer bet.
After recently being credited for the broken, and sick
"Grafted Mighty Matos" I will not be ordering any plant stock
from Jung's. (3 out of the 4 plants I ordered did not survive.)
I have been a loyal customer of Jung Seed Company for the past
35 years and this one incident is not going to turn me away.
In past years I have tested Jung's seeds; from the plantings to the harvests and have noticed that when you buy seeds from a company that is located in your same climate region they do grow healthier and produce more.
As for tomatoes plants they will be purchased locally.
Posted on April 10, 2012, updated April 11, 2013
Posted on March 10, 2012, updated April 10, 2012
Posted on June 15, 2003, updated March 10, 2012
This may have been my last year to order from this company. They've been very good in the past, but lately they've been pretty bad. I'm still having decent experiences with their seeds, but this year they came almost too late to plant. I ordered seeds from both Jung's and Park seeds on exactly the same day in late January - the Park order was here in a week and a half, but my Jung order didn't arrive for almost 2 months. I don't know whether to blame the postal service or Jung's. When it did arrive, the seed order was in good shape - their "free seeds" were missing (didn't matter much to me), but the rest of the seeds germinated well. But their perennials have been a mess lately. Years ago, they sent nice-sized bareroot plants and roses that all grew well. Last year, I got tiny perennials, with tiny root systems, in tiny pots - and most of them were damaged, some half out of their pots or torn to bits, due to poor packing. Their customer service department did replace them without question - with tiny plants that did, nevertheless, arrive in good shape and grow. Their bareroot perennials and shrubs last year were fine - except for one rose that arrived with almost no root system and progressively shriveled and blackened. Jung's also replaced this with another rose without question. (I was a little surprised to see that the replacement was probably twice the size of the first plant, though I'd ordered their top grade in the first place.)
This year, I ordered nothing that wasn't specified as bareroot in their catalog. The one shrub rose I ordered was a mess - shriveled and with dead leaf buds that had obviously sprouted then died - though after a few months it has put out new buds and is actually thriving. Another shrub was perfectly fine, though very small for the price I paid. And the two bareroot perennials never even sprouted or showed any signs of life.
Overall, they've stood behind their guarantee so far and replaced anything that arrived damaged or didn't grow. But it was much nicer in the past when their plants came in good shape in the first place. I'm not sure they're worth the aggravation anymor
On July 11th, 2003, AS added the following:
Sent them a polite e mail about the dead salvia on June 15 - it's been a month, and no response at all. Pity about them - many years ago, they used to be one of my favorite companies.
On July 14th, 2003, AS added the following:
I contacted them again (actually, just re-sent the first e-mail with the comment "I sent this a month ago and I haven't heard from you") and received a prompt and polite e-mail offering to replace the salvia this fall.On March 10th, 2012, AS added the following:
I ordered seeds from them this spring, for the first time in many years. They came promptly this time, and so far the seed counts and germination have been mostly good. Though, like the previous poster, I received one packet of specialty peppers that didn't thrill me with the germination rate (and there were only a few seeds in the packet, so I was sparing). On April 10th, 2012, AS added the following:
After receiving the rest of my order, I still rate this company a "neutral" overall.
The seeds were fine except that one packet of peppers (less than 40% germination on that one). And I liked it that they didn't try to keep my money as a "store credit" when they ran out of a seed packet. Instead, they issued a refund without my asking.
A bareroot shrub was surprisingly decent. Good roots, well packed and still moist on arrival. Came rather late for planting bareroot in my zone, though, and well after a previous poster in a colder zone of Illinois got their potted perennials.
On the other hand, a bareroot perennial I tried as a test order confirmed my previous impressions of their perennials - pricey and poor quality for the size. It was in a very small plastic bag labeled as containing a single root. Instead, there were two tiny little pieces of root that looked as if they had been broken off a larger plant. Even if it had been one root, it wouldn't have been impressive for the type of plant, and this was just a joke for the price. ($8?) On April 11th, 2013, AS added the following:
I was pleasantly surprised by their fruit trees and small fruits. I crossed my fingers and ordered an heirloom apple tree from them last year (couldn't find that variety anywhere else), and it arrived in good shape. Definitely not the straightest tree I've ever gotten, but the size and branch structure were quite nice. Strawberries also arrived healthy and have started to grow well.
Posted on April 3, 2012, updated April 14, 2012
I have been buying from Jung for many years. They are a little behind the times in varieties, and are expensive, but if they have what you want, the quality is very good. I'm never disappointed with their trees, or seeds, and never regret buying from them. They also have a very nice catalog.
On April 14th, 2012, TA152H changed the rating from positive to neutral and added the following:
I just got a tree from Jung's, and it was really bad. The scion wood was decent, although a little beaten up, but the root stock was an atrocity. The bud union was over 16 inches from the root. I've never seen something like this before. And the root was broken in places, and not pruned, and worse than that, it had no roots on one side of it. None at all, like it was grown against a huge rock, or a wall.
This type of tree should not be sold when it's obviously been grown and budded by an incompetent. It's not like it's hard to see these types of problems, but they ship them out like that anyway.
So, this company is mixed in quality, and high in price. It's just not worth it if there's a risk in quality.
for three years in a row i have ordered jungs seed. the first year less than half of the seeds germinated. this year about a third of the seeds germinated. however,the second year,they germinated very well. i dont think i will be ordering from them again.
Am I understanding the "Editor's Note..." correctly? The posts to which the note is attached were actually submitted by the company posing as a customer? If that is the case, that says far more about the way the company conducts business than what the customers have posted. Not someone I want to do business with, if that's the case.
I have been a Jung's customer for at least 25 years. I have purchased both seeds and nursery stock.
I've always been impressed with the nursery stock. I've been reading some of the comments on here about people complaining that they only received a 'dry root' for a perennial or tree. I too have received the 'dried out root', but have never had a problem getting them to grow. I'd hate to see them sent already growing (like those that commented want), because then it would dry out in the packing box rather than arriving dormant and alive.
As for the seeds, I stopped ordering lots of seed for quite some time because the germination rates were not the best. The few things I did buy here and there because I could only find them with Jungs were okay, but not great. Veggies were better than flowers for germinations. I started ordering again in 2009 when they were the only ones that had stock of particular varieties I was looking for. Whatever they did to change their quality control, they did it well! Everything I bought in 2009 and 2010 did very well. Among the things I purchased this year, I have onions and shallots that I started in my trays last week and they are about 90-95% germinated already. Impressive! It looks like they updated all of their packet instructions this year (because I have a few packets from last year and there is a different look to them) to include germination directions and they are very nice and informative.
I've also dealt with their customer service team in 2010 when I had some problems with my seaberries growing. The customer service representative was polite and friendly and said she would pass my info on to get more information. The next day, the horticulturist gave me a call and she was knowledgable and friendly too.
Jung's has been in business for 104 years, and with the quality of their stock, seeds, and people, it's easy to see why that is. If they keep it up, they will still be around in another 104 years. I highly recommend this company.
Note from the Garden Watchdog editors:
It is the stated policy of the Garden Watchdog that companies can NOT pose as customers in submitting customer feedback to inflate their own rating. The rating, originally positive, was changed from positive to neutral so that it would not affect the overall rating given by customers.
On Jan 5, 2011, bevgar Ithaca, NY (Zone 5a) wrote:
Posted on May 25, 2010, updated January 5, 2011
The last two years I have ordered gooseberries and currants from Jung's and I have been burned each time. In 2009, I ordered the Ben Sarek Black Currant. I ordered this variety because of its high disease resistance to white pine blister rust. I got my order with the currants labeled as 'Ben Sarek' and planted them. As they started to bud out, I knew they were not Ben Sarek because they did not have the characteristic smell. I called the company, not so much because I wanted my money back or a replacement but because I wanted to know what I had been sent. The first time I called I was told by the operator to wait a few weeks and let them grow a bit more. I did, but there was still no smell so I called again. This time I was put through to the top and spoke with Supervisor Mary and Horticulturist Katrina. Mary put through my replacement and Katrina told me that there had been a substitution of another variety. Both apologized profusely and I thought that this mistake would not happen again. WRONG!!! This year I ordered from Jung's again, this time Invicta Gooseberry. I received my gooseberries, planted them, and they started having some buds. I knew instantly that these were not gooseberries. Not only do the leaves not look like those in the catalog or any photo of Invicta that one can find online, but they do not even remotely look like a gooseberry. They look more like a lilac in shape but lack the glossiness. Again, I called. After a number of hurdles to jump and a good long time on hold while the operator conferred with Mary, I was told that I would be reshipped new plants. Okay, that's well and fine. Got the new plants, planted them... and they look exactly like my first batch of Invicta. ARE YOU KIDDING ME?!?!?! I called back and after a number of transfers ended up with Katrina again. She remembered me and asked for a photo. I emailed photos and she checked with their greengoods buyer. According to their buyer, these are gooseberries.
I refuse to purchase anything from a company that has a buyer that cannot even identify a problem when it happens. And obviously in this case, it has happened multiple years in a row. While I am not up on the legal issues that may be at play here, I am SURE that MISREPRESENTING the product you are sending to people is ILLEGAL! I will still buy seeds from Jungs as they are always the best, but I will look elsewhere for my bareroot items. I just wish the company had more Marys and Katrinas because then I would be able to give the company a positive report across the board.
On January 5th, 2011, bevgar changed the rating from negative to neutral and added the following:
While I've been burned on the fruit end of this company, I would like to say that I was really pleased with the seeds that I have been receiving from the comapny the last few years. In 2009 we purchased our cucumber seed for our hydroponic production through them and in 2010 we purchased cukes, tomatoes, peppers, and lettuce/greens. I was really pleased with the germination rates of all the varieties we ordered -- at least 95% or above and sometimes I think two sprouts came up for each seed. Absolutely wonderful! Because of Jung's, we are only planting one seed per pot in our cucumbers now instead of two.
I'm tempted to get that Pink Lemonade Blueberry, and will be commenting on it when I do!
On Nov 4, 2010, cramsey1 Salt Lake City, UT (Zone 6b) wrote:
Posted on May 7, 2010, updated November 4, 2010
I ordered several packages of seeds from this company and they arrived quickly and had good germination. I also ordered 25 strawberry plants, 3 gooseberry bushes, 2 rhubarb crowns and 5 horseradish roots. I was a little worried about the strawberry plants because they were really dry when they arrived, but most of the plants survived and are doing well. The rhubarb crowns were nice size but had some mold on them but both survived. I was also worried about the gooseberry bushes because they were so small and one did not appear to be in good condition. The had sent the wrong one, so when I called and reminded them that I did not want any substitutions they stated that they would send the correct plant and to keep the one sent to me by mistake. Over all I am please with the quality of the seeds I have bought from Jung’s and most of the plants I have purchased. Their website is very frustrating to use because you can not bring up your account information once it has been set up and you can not track your order. The company also does not send out any information regarding when they are shipping the plants or seeds. If you want that information you have to call them. The prices are reasonable the selection is good and the service is fair. I will buy form them again in the future.
On November 4th, 2010, cramsey1 changed the rating from positive to neutral and added the following:
To update my past rating, One of the moldy rhubarb plants did not make it. It rotted in the ground. The customer rep at Jungs said it was normal for the plant crowns to have mold on them. They did send a replacement but that did not gowe either. I did get one from another vendor that is growning like gang busters. Two of the three gooseberry plants that were sent bare root did not live. I called about one of them after a month when it had turned brown, but was told to give it another month and a half because they wanted to make sure it was really dead. After another month and a half it was not only REALLY DEAD it was brittle. When I called they said they were out of gooseberry plants but would give me a credit. Their seeds grow well, not so much with their plants. The customer service needs improvement and so does their billing pratice. I recently ordered some seeds for spring planting and did not get credit to my account they promised. I might just buy seeds in the future, but I may just go to gurneys. At least if things go wrong, they stand behind their products with a life time guarantee and your account really does get credited or refunded.
I'm a long time customers of this company and am well pleased with the seeds, plants, and products that I have purchased from them. I was especially pleased with the recent customer service I received because of a problem with some pea seed. Not only was there customer service department friendly, prompt, and knowledgeable, but their seed quality manager was also. I called in the morning and my seed was reshipped (received it two days later) and just after lunch received the call from the quality manager. I will gladly do business with Jung's again.
Note from the Garden Watchdog editors:
It is the stated policy of the Garden Watchdog that companies can NOT pose as customers in submitting customer feedback to inflate their own rating. The rating, originally positive, was changed from positive to neutral so
On May 1, 2010, dnblack Barre, VT (Zone 4a) wrote:
In 2009 I ordered 9 bare root "purple pillow geraniums from Jung Seed. They all died, and the company graciously gave replaced them. After the replacements died Jung Seed gave me a store credit. This year I used the credit to purchase geranium "Rozeanne." The young plants arrived in 2 in. pots, wilted, loosely packed with dry soil that looked like it had never been watered. Fortunately, the plants were healthy and have responded to generous watering. I appreciate the service this company offers and their willingness to stand by their plants, though I have been disappointed by the quality of "purple pillow" and the poor packing of "Rozeanne."
After reading reviews here, I had doubts about ordering plants from Jung's--but they had two varieties I wanted and didn't see elsewhere: Full Moon coreopsis and Midnight Prairieblue baptisia. So along with a packet of seeds I ordered these two plants. The seeds were okay, but the plants were tiny and arrived in poor condition--it may have been that they arrived the day before I found them in my mailbox, as this happened to be a rare occasion when I missed a day. The box was upside down, which is what hurt the plants--but it was not marked to prevent this. The two plants were very small and in such poor shape I doubted they'd survive, especially the bapisia. I repotted the coreopsis and it soon responded, and after a couple of weeks the baptisia sent up a shoot and i repotted it as well. Both are in my garden now, doing fine, so if they turn out to be the varieties advertised I don't want to call this negative...but I have to contrast it with the plants i received from Bluestone, on time, all correct, much bigger and in perfect condition. The price was similar.
I have ordered seeds from Jung's for many years, and have had no problems with the seeds. Live plants are another matter. Some have done wonderfully, some not. The problems may be due to the slow USPS, not Jung's. For the most part, I like this company.
I post this as neutral only because of the customer service manager, Mary who worked to fix the problem on my side & redeem Jung in my eyes - otherwise it would be TOTALLY NEGATIVE Around Jan 18 I placed an order online for some seed starting products and a few seeds - by Feb 8th I still didn't receive the order so I e-mailed for the shipping status. (my bank was charged on 1/19) - A "customer service" rep - Rachel e-mailed me telling me it was shipped. When I replied that I had not received it - she replied me someone else in my house must have gotten it - no offer to be helpful. Communication continued when I verified with my DH that nothing arrived. Although she did provide a tracking number (saying it was delivered) I contacted my post office to have them investigate the non-arrival. They needed the dimensions and exact contents of the box so they could check again and if it were damaged it would be a different area - contents needed to identify. I e-mailed Rachel back asking for this information for my post office and she rudely replied that the "whole order" went out with seeds and products (no details) and she doesn't fill orders so basically just look for a box! I was so upset with her rude, unprofessional, un-helpful reply that I found the phone number and asked to speak to a manager. I work with customers almost daily and there is no way I would ever be that rude to them or anyone else - (esp a new customer).
Fortunately for me, Mary spoke with me and apologized for Rachel's rude and totally unprofessional attitude as she was just helping out due to short staffing. Mary offered to check my order contents and provide dimensions to what a similar order would need (after the snow storm passed) - but would also re-send the order just in case because I needed it to begin sowing my seeds asap. The re-order arrived within a few days of speaking with Mary and I was very happy with the products and the speed at which it arrived. I am willing to give them another shot - I just hope & pray that they will train the customer service 'stand-ins' and reps - because everyone knows it's not the random orders that makes a business successful but rather the repeat business. If faced with a choice of great customer service but higher prices vs poor customer service and cheaper prices - I always go with the great customer service. Thank you Mary!
I ordered reblooming irises and delphinium last fall. This spring the irises performed well and are thriving. The delphiniums are finicky at best (for most people) and they did not grow at all. So called for replacements items.
Jungseed was happy to accommodate with 2 butterfly bushes. When they arrived, they looked almost dead - with pitiful looking crumpled leaves falling off. Anyway, I put them right in the ground and watered them like crazy. I saw new growth the other day so I guess they want to live after all.
I was just a little shocked at how dead they looked when I got them. Oh well, I guess that's the way it goes sometimes... so my review is neutral.
On Mar 7, 2009, Beta_Vulgaris Eaton Rapids, MI wrote:
I have ordered from Jung seeds for three years now but decided to stop on account of finding another company (Pine Tree garden seeds) that supplied seeds for a better price and quanity. Although they supplied many diffrent varieties and supplies, I never really use 100 roma tomato seeds. Jung seed did though have great costumer service and fast shipping. But smaller and better priced products would improve my experiance with this company.
When placing my order a two weeks ago, I had a few questions in regards to some of the plants in the Jung catalog. The operator was friendly and apologized for not knowing the answers, but said she would pass them on to the horticulturist on staff. When told this, I wrote this off as "information I will never find out". I have *left* messages for the higher ups in the past with Jungs and other companies and never received anything back. I was asked how I prefered the information returned (as email works fastest I was told). I left my email address and really didn't think much of it again.
...until four days later, when to my surprise I had an email from the horticulturist at Jung Seed! I was so surprised to see it in my inbox. The three questions I asked were not only answered, but answered in thorough detail. Instead of saying, "blossom end rot is a calcium deficency and from uneven watering", this lady detailed out what I should do to with the soil to prep it in the spring, various things to do throughout the summer, and 'quick' methods to solve the problem if it should suddenly pop up. I was VERY impressed. The fact that Jungs really care about their customers (not only for sending money for seeds and plants, but also to make sure that they can get a great harvest off them) moves them up my list on where to purchase from in the future.
I did respond to this email and asked if having the info emailed to me is why I heard back (as opposed to times in the past with the company when I had no response). I was told that this lady recently joined the company (which is why there was a definite difference compared to my previous experiences) and I was asked my preferred method because she likes to give the information back to customers in the most convienent way possible. WOW! In a day and age where most people are rushed and do what is easiest for them, it is nice to see people that actually care about their customers.
Note from the Garden Watchdog editors:
It is the stated policy of the Garden Watchdog that companies can NOT pose as customers in submitting customer feedback to inflate their own rating. The rating, originally positive, was changed from positive to neutral so that it would not affect the overall rating given by customers.
I ordered seeds and a "sonic molechaser" on January 2nd. On that day I ordered from about 5 different companies. The Jung order arrived about a week after the last of all of the orders I placed, 3 weeks after I ordered. The order was correct, but I wouldn't recommend them to anyone who was hoping for a fast turnaround!
On May 26, 2007, celestialrose Belmont, NH (Zone 4b) wrote:
I really wanted to give this company a good rating since I am quick to post favorable experiences I have with numerous vendors here. When a
company is particularly good I even followup with a personal letter to the company thanking them. So I regret that I cannot do so with Jung's. This was my first time with them and was enticed by the reasonable shipping charges, since I was ordering bareroot roses and I order 60 or more roses from assorted companies each Spring. I only ordered a few roses from Jung's to try them out, and I am glad I didn't order more. I actually placed two orders for roses with them, the first arriving in a timely manner and in good condition. However, they made a mistake and sent me a different rose than I had ordered. I was disappointed because it was the rose I most wanted and immediately sent them an email. This was on April 7. I rec'd an email from them stating that they would send the correct rose right away and I was satisfied w/ that since everybody makes mistakes.. But by April 30, I had still not rec'd the rose they owed me and I called twice and sent several emails.....still no rose. Also, I kept asking when my second order would be shipped out, (since I was billed for it on April 4) and I always got the same response.....when it is appropriate for your zone. I explained that I had already planted 55 bareroots back in mid-April which were leafed out already and if they could send me my first order back in early April, why not the second order soon after, since they obviously had roses available. ( I did finally get the rose they owed me the second week of May). I tried to cancel my second order on May 15 because it was taking too long and I was informed that I couldn't cancel because my order was too far in processing......however, it is now May 25 and I STILL don't have my second order....so how long does processing an order take??? My credit card was billed back in early April so they have my money.....but I don't have my roses and they won't even let me cancel and get my money back.
I really hoped for a positive outcome because this company has been in business a long time and the roses I actually got were nice roses. I am sure that in most instances their service is much better, but unfortunately for me, all my emails and phone calls have fallen on deaf ears.
On May 31st, 2007, celestialrose changed the rating from negative to neutral and added the following:
I ffinally got my second order of roses from Jung's. The quality of them was quite good, as was the first time......I just wish they would have sent them promptly like I requested time & time again. I will say that one of the roses was exceptionally large, probably the largest bareroot I have ever received....it was a whopper. (The others were average-size). As I stated before, it wasn't the quality of the roses that made my experience a negative.....it was the stalling with my order and the way my emails were disregarded, not to mention being told my order would ship soon (over the phone) and many weeks went by so that was not the case.
I did change my rating to neutral since I did eventually receive good roses. If they could improve their service I might consider trying them again.....everyone deserves another chance.
I ordered 2 varieties of seeds from Jung's this year online.
Brugmansia, Black Currant Swirl and Datura metel, Evening Fragrance. The seeds arrived with in 7 days. I started them in my greenhouse and am waiting for them to germinate. It takes up to 2 months for the Black Currant and a month for the Evening Fragrance....so I should know soon if they took hold.
I was pleased with the service Jung's gave me online. As I have also been impressed with their gardening centers that I've shopped at.
On Jan 27, 2007, northgrass West Chazy, NY (Zone 4b) wrote:
They have a good selection of hardy roses grown on their own roots, I ordered several and they did very well as well as a few shrubs that I also got from them.
I cannot say the same about their perennials, they were small and a few looked DOA, I planted them anyway but of course with little success.
On Dec 29, 2006, DonShirer Westbrook, CT (Zone 6a) wrote:
Placed a fairly large seed order with them last spring with mixed results.
Snapdragon, Cosmos, Zinnia, Celosia, Pansy all did well as did Basil and Butterfly Weed.
Lavender and Peppers were so-so.
Several Tomatoes, Muskmelon, Catanache, Salvia and "Easy Wave" Petunia were quite disappointing. Bonus packs did not germinate well.
I think I will limit future orders to annuals.
On Oct 28, 2006, figaro52 Oak Lawn, IL (Zone 5a) wrote:
I just received 42 daffodil bulbs from Jung. I couldn't imagine why the box was so heavy -- that is, until I opened it and saw the bulbs. They were nearly the size of amaryllis bulbs, and very fresh -- many of them doubles. I've never seen such large and healthy daffodil bulbs! I always receive an immediate reply to my emails to Jung.
A couple of years back one of the rhubarbs that I ordered rotted in the ground. They replaced it immediately. The replacement rhubarb has grown beautifully for the last 2 seasons.
I have always found the staff at Jung to be very friendly -- and above all, very honest in their dealings with their customers. In my opinion Jung Seed belongs in the Top 30. I'll gladly order from them again!
On October 11th, 2007, figaro52 changed the rating from positive to neutral and added the following:
Unfortunately I need to retract a comment I posted nearly a year ago. Jung Seed DOES NOT belong in the
Top 30! While I had previously found this company to be very reliable and responsive I no longer find that to be the case. On July 27 I ordered 25 strawberry plants and an oriental poppy. After a few weeks of not receiving my order I followed up by email. After a couple of days I received an email asking for my address as they had no record of the order (even though my credit card had been promptly charged). I provided the information, and without any acknowledgement from Jung, the strawberries were delivered a few days later. The poppy was on backorder. (This was mid-August.) I then had to followup on the poppy this week, as it's getting rather late to be planting bareroot perennials. I received no response to my email but the oriental poppy mysteriously appeared in my mailbox yesterday! (They probably had forgotten to ship it!) The quality of the strawberry plants was excellent. The oriental poppy root, while smallish, does have a sprout. I'll take this as a wake-up call and refrain from placing future orders with Jung. Although I'm one of the lucky ones to have received some good quality plant stock from Jung, they just don't seem to be as reliable anymore. I can no longer take such a risk.
On Sep 23, 2006, kayaker Milton, VT (Zone 4a) wrote:
Recently bought 4 coneflowers from these guys, two look like they may make it through the fall and winter and two do not. One of the two that look bad may already have died.
Not only are the plants in poor condition, when I opened the box there was dirt everywhere as well as a few unexpected guests.....fungus nats!!!
I sent them an email offering them an opportunity to offer and opinion of aid but did not get a response, thus I am writing here with a warning to all.
On September 25th, 2006, kayaker changed the rating from negative to neutral and added the following:
Update on Jung Seed Order:
After writing a review on Garden Watchdog I received the following message:
We are sorry to hear that you were not satisfied with your order. We answer all emails sent to us. We were having problems with our server and perhaps your email did not go through. Per our guarantee, we can either replace the product or issue a credit letter for a future order. Please email again or call us at 1-800-247-5864 and let us know which you would prefer.
Again we are sorry for the inconvenience this has caused you.
Internet Customer Service
So I callled them and they did give me credit for other merchandice. Of cource this still does not excuse the plant quality and packaging!
On Jun 30, 2006, Revnrose Clinton, NY (Zone 5a) wrote:
Of the spring shipments I rec'd, these were the worst packed. Many plants were completely out of pots and dried out by the time they arrived. I was able to revive and save some by putting them back together and giving them a thorough soak, and nursing them for 2 weeks. Mixed bag on their roses; some have come through, some remain, after 3 weeks, sticks. I am unimpressed.
Their seeds seem to be fine, but their plants are another matter. Sometimes they are fine, but more often than not they prove to be poor specimens which do not make it or require an abnormally large amount of time just to keep them alive. Therefore, I have ambivalent feelings about this company which has truly gone down hill in recent years.
I tried to order from Jung's online with a Visa gift card. The site would not accept the card without a name on it. I called Jung's and gave them my order, and explained that it was with a Visa gift card. The person I spoke with was super nice. There seemed to be no problem, but then a few days later, I got a letter stating that my Visa gift card had been denied. I called the Visa gift card to get my balance. I was informed that there was a charge to Jung Seeds from when I tried to order online. I knew this amount was from my online attempt because when I phoned the order in, I had added another seed packet. I called Jung's again and spoke with another very nice customer service rep. She went over and above to try to work this out, but it still showed that I had insufficient funds on my gift card, due to my failed online order. I ultimately ended up sending my order in with a money order, but that was just today so I don't know what will happen now. I am somewhat disgusted because I had planned on starting the seeds I ordered within the next week. Once I get my order, I don't really know if I'll order from them again because it's been somewhat embarrassing.
Last winter I ordered 4 hydrangea arborescens "Annabelle". They arrived at the proper time for planting in great condition. Three of them have bloomed for the first time this year. Two are "Annabelle", one is a lacecap. The fourth has not yet bloomed, so I'm not sure what I have. I specifically ordered "Annabelle", as I am trying to reconstruct a flowerbed that was in front of my circa 1890's farmhouse about 70 years ago. I just sent a letter to the company detailing their error and am waiting for a reply. Will not be placing another order until I hear from them.
On July 15th, 2005, appelseeds changed the rating from negative to neutral and added the following:
I received a speedy response from Jung Seed Company regarding my hydrangeas. They have offered to refund me for the price I paid for the hydrangea that was not what it was supposed to be. They have made a note in their files that my fourth hydrangea has not yet bloomed.
I was pleased with the response and the offer to refund my money, however, I will have to remove the macrophylla hydrangea( or hydrangeas), purchase new hydrangea arborescens "Annabelle" and re-plant. The reason I purchased them from Jung's was because i could not find them locally to begin with! It's just very frustrating to design a garden and then have to dig half of it out to get the look you want. On July 30th, 2005, appelseeds added the following:
The fourth hydrangea I had purchased from Jung's bloomed and it was not arborescens 'Annabelle', but an unknown macrophylla. Informed of this, they made good on their offer to refund me for two hydrangeas. The refund check arrived within a week.
I ordered a number of shrubs, a rose bush and 2 daylilies from them. All came except the daylilies on back order. The bareroot shrubs look large and healthy. (For the same price you'd get sticks from other places).
My only gripe with them is the rose bush. It says in their catalog and website that it's “own root” but what I got was clearly a grafted rose (Cuthbert Grant). The first time I called a person there insisted that it its supposed to be grafted and not own root. I didn't have the catalog with me so I couldn't call her on it. Then I called again later and told them the page it was on and that it was also on the web catalog. I told them that I do not want to grow grated roses. She offered to send me a different own root rose. I picked Distant Drums.
I got it really fast in the mail, but to my dismay it is also grafted! I have yet to call them back. The order slip it has the highlighted not that says make sure it's own root!
I’m also disturbed that they sell collected wild woodland plants. For such a big and supposedly reputable company this is a tragedy!
I will definitely inquire about this.
On May 9, 2005, In_another_life Grand Junction, MI wrote:
I've been ordering from Jung on & off for several years, usually with complete satisfaction. However, this year, I ordered several wildflower bulbs (Jack-in-the Pulpit & Trilliums) which were "rotted" upon arrived. I'm surprised that they would send out bulbs & corms that were so obviously spoiled. On a more positive note, I also ordered two peach trees which were in great condition; they properly pruned and ready to bud.
On May 9, 2005, Jung Seed responded with:
On May 18, 2005 3:01 PM, Jung Seed added:
I sent you an email on the 9th and have not heard back from you. Please email us or call our customer service line at 800-247-5864. We do guarantee our products and would be happy to replace anything that did not arrive in good condition.
I have ordered from Jung in the past. I have always had good orders from them.
I realize they are having some trouble this year, but the items that I ordered arrived in fairly good shape. My items did arrive later than last year, but still in plenty of time for planting. One bare root item was rotten when I received it, so I emailed them. They never returned my email, but I received a replacement item in about two weeks which looked much better.
It did take three shipments to receive all of the items, but I found that nice because it gave me time to plant things since I had a rather large order.
I ordered a set of three birch trees and was very surprised when they arrived and were four feet tall each. The roses that I ordered were very nice plants.
On August 12th, 2003, JulieU changed the rating from positive to neutral and added the following:
I ordered the collection of nine asiatic lily bulbs. Only 4 bulbs were the correct color, the other 5 were completely wrong. One of them was Latvia, which I ordered last year only as a single order (not as a collection) so I received three bulbs. Only one of them was the correct color. I emailed them and they refunded my money for the two bulbs. They wanted to know which color I had received instead, so I emailed them. This year I received the same color that was in error last year. Apparently they have not fixed this problem. I will email them and I assume they will refund my money like last year. I would really have liked to recieve the correct colors.On July 2nd, 2004, JulieU added the following:
Most of the trees I ordered this spring were wonderful. When I got them they were just beginning to leaf out, so they set out well and I knew they would grow. They are doing wonderfully.
However one tree, a Russian Olive, arrived in really rough shape. It was about two feet tall, but the bark was dry and peeling off. There is no way it got that bad just in the time it took for shipping. I live in the same state. I'm surprised they would even bother sending a tree that looked that bad. I emailed customer service and they said give it a chance. It had since started growing, but as a tiny little shoot out of the base of the tree. Not exactly what I ordered.
Then I also ordered a dwarf honeycrisp. This is a grafted tree. I did not like the looks of the graft. It made a ninety degree angle out from the tree. Customer service again told me to give it a chance, it will eventually grow out of this. I compared it to trees in local garden centers and they were no where near like this. The tree is growing really well but it is going to take a few years for it to start looking nice. This is my first grafted tree so I'm not for sure, but what if this makes the tree weaker there. Trees are a long-term investment and I don't want it to get bad five years from now and have to replace it. I was a little disappointed. If it was me I would only want to send stuff out that I would want in my own personal garden.
It is disappointing that that these two things would have to tarnish what would have been a really nice order otherwise.
I also had a little trouble with their email. I sent them an email on June 1. My email account said that it was successfully sent and I even have a copy in my sent folder, but they say they never received it. Finally when there was no response I sent another. They replied saying they never received the first one. I tried to send a response and it would not go through. I have sent numerous emails from that account and have not had a problem with any other email. Just letting people know that their email may not be the most reliable.
On a good note, they were very nice to replace two items that did not overwinter for me. They would not have had to have done this.
On Jun 8, 2003, Weedwhacker Bark River (UP), MI (Zone 4b) wrote:
Like many others, I did not have a good experience with Jung's this year. I have ordered from them for many years, with no particular problems. This year I placed an order on-line for seeds and plants, including 2 kinds of asparagus and 3 kinds of onion plants. The seeds came in good order, although in 2 different batches. On May 15th I received one of the onion varieties in a small box (I'm in the far north, so the timing on that was okay) and also in the box was the packing list for another box which should have had all the other plants. When I tried to call, almost impossible to get through; I finally did by just waiting with the speaker phone on while I worked on my computer. With the first call I was told they would "put a trace on it and get the plants to me ASAP." I probably should have just asked for a refund then, but figured if I could get the stuff within a week I'd still be okay. Eight days later (on June 5th), had not heard anything so called again; I was told the order was supposed to be shipped out "after June 3rd." When I requested a refund (to my credit card) the customer rep said she would do that, no problem, and apologized for the trouble and asked me to just call and let them know if the package ever somehow did show up. Just checked with the credit card company and the refund is there, in fact they refunded a couple of dollars more than I was charged. I'm undecided as to whether I'll order from them next year; if I do it will likely not be a large order, but I do hope they get their act back together as I've always found their prices reasonable and the products and service (in the past) at least as good as most other companies.
I ordered several items from Jung's this year (seeds, supplies, and live plants & trees). I was satisfied with everything except the trees. The plants looked good, seeds are fine. I was disappointed that the trees I ordered arrived with no wrapping or anything to protect the roots from drying out. Of the four trees I received weeks ago (2 shagbark hickory and 2 swamp white oak) only one of the oaks has put out leaves. The other three appear dead. I suspect that they died because the roots had gotten too dry, but I planted them the day I got them, so I'll lay the blame on Jung's. One other criticism: the planting instructions included with my trees recommended that the tree roots be soaked in water for many hours before planting, which I did. A few days later, I received an order of trees from a different company (Musser), and Musser recommended *against* soaking trees in water before planting, commenting that it washes away beneficial bacteria on the roots. Makes sense to me.
I too am waiting for seeds that should have been started indoors and even outdoors now. I ordered in February. Jung was my favorite company for the past 3 years. I went out of my way to continue with them. They need help. I will call them one more time (Can't get through). Probably won't use them next year.