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|On Sep 18, 2017, woof12 Philadelphia, PA wrote:
Posted on April 26, 2011, updated September 18, 2017
On September 18th, 2017, woof12 added the following:
Another problem with Jung's forcing me to cancel my Iris order! It would be nice if they had better customer service.
|On Apr 27, 2017, Elsa17 Blackwood, NJ wrote:
Posted on April 27, 2017, updated April 27, 2017
On April 27th, 2017, Elsa17 added the following:
I checked the plants that I ordered to Jung Seed Nursery the kale and the eggplants are all dead. THe tomato plants are not doing well . seventy five percent (75%) of the plants are all dying. WHat a waste of money. THis is the first time I ordered at Jung Sed Nursery I used to order at Gurney's or BUrpee and I don't have any problem with the plants. Well lesson learned.
|On Dec 30, 2016, rootboy Minneapolis, MN wrote:
I've been gardening and ordering seeds by mail for over 40 years. Years ago I would buy from 3 or 4 sources each season, including R.H. Shumway and Jung from time to time. A couple years ago I began using catalogs to chose items, and then order online. After spending much time filling in forms for several companies, including Totally Tomatoes, I realized they were all at the same address in Randolph, Wisconsin. I looked at how much all this shipping and handling was going to cost me, how much time I'd already spent filling in form after online form at the same address, coming up with screen names and passwords for each, and decided enough was enough.
|On Dec 17, 2015, germancarsonly Sacramento, CA wrote:
I was looking for a hard to find pepper seed this Winter and I got a search hit for Jung Seed. So I ordered it and a second one I saw. Then I got to the check out and couldn't believe they wanted to charge me $5.95 for 2 seed packets! Not a happy camper, but short of time and I ordered them.
On Dec 17, 2015, Jung Seed responded with:
"On Dec 17, 2015 3:49 PM, Jung Seed responded with:
We are sorry to hear about your dissatisfaction with your purchasing experience. We encourage you to get ahold of one of our Customer Service representatives to help you rectify the situation. You may call them at 1(800)297-3123.
|On Jun 17, 2015, strawberry_girl Bayside, WI wrote:
I have ordered periodically from Jung Seed for 5 years. Unfortunately, I have had enough disappointment with their customer service to now be done with them. Over the years, I have had several fruit and flower varieties take a couple of seasons before fruiting/flowering, only to discover that they were the wrong variety. (Peony, grape, iris.) I have also had several specimens fail (heucherella, echinacea). I know that these things happen with any nursery; my main complaint is their customer service policy. A recent example: after two years tending to three irises purchased in 2013 as part of an internet special, the only surviving specimen FINALLY bloomed for the first time last week, and was radically untrue to cultivar. (Instead of being coral pink, it had white standards, beige falls, and a yellow beard.) After reaching out to customer service and providing a pic of the surviving rogue iris, I received an email offering to issue me a CREDIT for $3.11. Apparently that is the prorated cost of the one surviving iris. This amount covers less than half of the cost of a single replacement iris from the Jung Seed catalog, not including shipping. So the net result is: after waiting two years for these three irises to bloom, I have one iris remaining, and it's the wrong cultivar. I responded to their offer to issue me a $3.11 credit with a request for them to send me a single replacement iris -- EVEN THOUGH TWO IRISES FAILED AND ONE WAS THE WRONG CULTIVAR. They refused, and offered to issue a $3.11 refund instead of a $3.11 credit. Really? Not good enough to keep this customer. Buyer beware.
On Jun 17, 2015, Jung Seed responded with:
"On Jun 17, 2015 12:17 PM, Jung Seed responded with:
We are sorry for your experience with the iris. We do guarantee all of our merchandise to be true to name. If a plant does not bloom correctly, we do reship the item at no charge or refund if that variety is no longer available to reship. Since the iris purchased were internet special sale items, they are handled a little differently per The Jung Guarantee. Our guarantee does state that a sale item is only eligible for credit in the amount of the purchase price, not replacement, due to the greatly reduced price. As to the amount of the credit, we reimburse the amount paid for the item plus sales tax when applicable.
|On May 5, 2015, bthyme Buena Vista, VA wrote:
I placed a mixed order of seeds, strawberry plants and flower plants in February. I have no problem with the seeds, and the strawberry plants were lovely, but I will cetainly never order flower plants from them again. The Silver Mound artemisia are just OK, all the Mercury Rising Coreopsis were terrible and quickly died, the Smoke Signal little bluestem grass is struggling, and there is not a sign of growth on the Midnight Marvel hibiscus (yes, I know it is late to emerge, but it has been in a long time). I was going to just forget it and say "live and learn" until today. It is now May and the Tiki Torch echinacea has not arrived, so I called customer service to cancel the order. I talked to a rep who said Ok, done. A few minutes later she called me back and said that the plant had already shipped. What a coincidence that it shipped on the very day I called; and wouldn't you have thought I would have had an email when it shipped? Neither customer service rep that I talked to tried to make me happy. I guess they are there just to say they're sorry but aren't empowered to actually do anything. I was told to send it back if I didn't want it.
|On Jun 15, 2014, Ilovetrains Carson City, MI wrote:
I purchased peach trees from Jung seed company last year. They didn't seem to grow much but made it through summer. After winter they did not come back. It was then that I looked them over very closely and I noticed that the trunks had holes. These were not fresh holes and it was to early for bugs. I researched and found it was peach tree borer. Fearing for the rest of my fruit trees, I quickly dug them up and burned them. I later contacted Jung seed company and told them about the situation. They, without having been in my garden wanted to say my trees died from winter kill. And because it was over 1year since my purchase, I would not be getting a full refund. Jung will not take responsibility for selling me infested trees. It takes 1year for the life cycle of the peach tree borer. Therefore I'm confident in my position that Jung should have refund my purchase, I had been a loyal customer for many years. Jung does not care about that at all. I would also not recommend Burgess of Illinois because they refund dead plants with DEAD PLANTS. Seriously how can they be in business. I have found it better to shop locally and develop relationships with people you can talk with face to face.
|On May 28, 2014, springmeadow Erda, UT wrote:
Posted on May 10, 2014, updated May 28, 2014
On May 28th, 2014, springmeadow added the following:
After numerous emails I did receive the majority of my order. Most of the plants arrived alive and in reasonable condition but four plants were dead at receipt, and three trees were never received. After contacting them again I was told my money would be refunded for the unshipped trees - that was two weeks ago, no refund has been made nor has any confirmation been sent regarding when I should expect to receive it.
|On May 3, 2014, deforestliz Sandy, UT wrote:
Posted on April 24, 2014, updated May 3, 2014
On April 24th, 2014, deforestliz added the following:
For the record I do not live in Alta Utah, it has a few hundred people and is 4000 feet higher in elevation, they are going by our shared zip code. I am in Sandy which has a few hundred thousand and is down in the valley, not in the mountains. This is the problem Jung had when I called, but they did not ship at that time as requested.
This happened once before with raintree and I had to beg them to send me my plants earlier for the replacement plants. Half of the original batch survived, but all the replacement plants were fine because March is the proper planting time for bare root here.
On May 3rd, 2014, deforestliz changed the rating from neutral to negative and added the following:
I have to downgrade this review to negative as it seems the customer service person failed to cancel the rest of my order and I will be contacting my credit card company to dispute charges and will be in conflict with these people for who knows how long. I just got an email telling me they shipped my philberts which will arrive after I am long gone. These will sit around unopened and be returned to sender. I don't know what part of out of town these people did not grasp. I have never had a problem like this before and I have moved so many times that I have been ordering plants long distance for 23 years now. They are like the torture that keeps on torturing. I would not wish this hassle on anyone. I thought everything was resolved and it is not. If they continue to send plants while I am gone and 2 months after proper planting time (It was in the 80's yesterday with beating mountain sun) they will be returned when I get back dead as doornails. They had more than a month to get it right after I contacted them. I will let you all know if we can get this resolved without going to small claims court.
On May 3, 2014, Jung Seed responded with:
"On May 5, 2014 12:47 PM, Jung Seed responded with:
We are sorry to hear about the situation. I have emailed you directly in hopes to resolve this. You will not have to return the plants you asked to have canceled and we will refund for them. We understand you are out of town, please contact me when you are back and available so we may address any concerns you may have.
|On Sep 23, 2013, contraire Greenbush, MN wrote:
Called customer service about an order of some plants. The plants were tiny and weak, but the customer service dept. really didn't care. Basically, that is what you get for that money. They did refund the money, but actually, I'd rather have some advice and concern as a failure isn't really about money, but rather that it sets things back a year. I got the feeling that if I wanted better quality, I should look elsewhere, which I can do. I've ordered from them for probably 30+ years at maybe $200 a year, referred friends and family. Seems that every year this company gets worse, and I used to really rely on them.
|On Aug 12, 2013, redjeep hillsboro, OR wrote:
Posted on January 7, 2013, updated August 12, 2013
On January 7th, 2013, redjeep added the following:
To answer the company's denial, I did a quick recheck. This is copied verbatim from an eHow article by Jennifer Hudock:
"Genetically altered sweet corn, also known as synergistic sweet corn, has been scientifically modified to contain a mixture of the different varieties of sweet corn kernels all on one cob. There are 10 varieties from Honey Select to Avalon."
Not saying the company is lying, but...kind of seems likely.
On August 12th, 2013, redjeep added the following:
University of Delaware Extension:
Synergistic sweet corn hybrids carry su-1, one or two copies of se, and one copy of sh2… A few synergistic varieties have the brittle-2 (bt2) gene instead of sh2. The bt2 gene’s effect on kernel sweetness is about the same as the effect of sh2 and both genes work in nearly the same way. Synergistic hybrids have the advantage of similar seed vigor to the normal and sugary enhanced hybrids.
So, a “synergistic” corn seed may be sh2 or brittle 2. What is brittle 2?
Patent Explaining Brittle-2 is GMO:
Patent application title: Brittle stalk 2 polynucleotides, polypeptides, and uses thereof
Inventors: Ada S. Ching (Wilmington, DE, US) J. Antoni Rafalski (Wilmington, DE, US)
IPC8 Class: AC12N1582FI
USPC Class: 800278
Class name: Multicellular living organisms and unmodified parts thereof and related processes method of introducing a polynucleotide molecule into or rearrangement of genetic material within a plant or plant part
Publication date: 2009-09-03
Patent application number: 20090222945
This invention relates to an isolated polynucleotide encoding a BRITTLE STALK 2 (BK2) polypeptide. The invention also relates to the construction of a chimeric gene encoding all or a portion of the BK2 polypeptide, in sense or antisense orientation, wherein expression of the chimeric gene results in production of altered levels of the BK2 polypeptide in a transformed host cell.
But brittle 2 is listed as BK2, and the Delaware article said Bt2?
So, Bt as listed by the University of Kentucky:
Bt-corn is a type of genetically modified organism, termed GMO. A GMO is a plant or animal that has been genetically modified through the addition of a small amount of genetic material from other organisms through molecular techniques. Currently, the GMOs on the market today have been given genetic traits to provide protection from pests, tolerance to pesticides, or improve its quality. Examples of GMO field crops include Bt-potatoes, Bt-corn, Bt-sweet corn, Roundup Ready soybeans, Roundup Ready Corn, and Liberty Link corn.
So, Bt or BK it is GMO, and if you purchase something listed as “synergistic” it could be hybrid, it could be GMO, seems a lot easier to just steer clear.
Unless Jung thinks the Universities are all lying or ignorant, or whatever their belittling my post was based on. I had an excellent year without them.
On Aug 12, 2013, Jung Seed responded with:
"On Jan 7, 2013 1:22 PM, Jung Seed responded with:
We do NOT sell any GMO seed. Synergistic corn is not genetically modifided. It is hybridized the same as su, sh2 or se hybrid sweet corn is done. I'm sure you did see some kind of information online. But you can also find the information that Jung Seed is owned by Monsanto and that is completely false also.
On Jan 8, 2013 9:10 AM, Jung Seed added:
Could you give me a link to Jennifer Hudock. A Google search only brings up a fiction writer, so I'm not finding the person you are quoting. I'd like to contact her.
On Aug 16, 2013 9:44 AM, Jung Seed added:
I would like to apologize if you feel we were belittling your post. This is never our intent. With all the controversy on GMO's information can be very confusing and misleading. Jung Seed does not sell and GMO seed. We are also a very reputable company with over a 100 years of history, there would be no point for us to intentionally mislabel our products. In the notes from the Delaware Extension in regards to synergistic corn they state "Synergistic sweet corn hybrids carry su-1, one or two copies of se, and one copy of sh2... A few synergistic varieties have the brittle-2 (BT2) gene instead of sh2" If further states that Brittle-2 is GMO. If you look in our catalog or on our website you will see ALL of our synergistic corn is se/sh2 variety. None of our synergistic corn carries the BT2 gene. In the catalog we even have a header above the synergistic corn describing the corn and that ours have 75% se kernels and 25% sh2. Again no BT2 gene is present.
|On Jun 8, 2013, ThrickaThrick Stillwater, OK wrote:
This negative response is based on the condition and size of live plants ordered and received from Jung Seed. On My 2nd I ordered 3 Hardy Rozanne Geranium, an Arizona Gaillardia offer (3, 1 of 3 varieties), a Jack Frost Brunnera, and 4 Solomon's Seals (roots).
|On Apr 11, 2013, DGRich53 Janeville, WI wrote:
First on a positive note, if you are ever in the Madison, Wi area stop in at one
|On May 8, 2012, Ronni92 East Stroudsburg, PA wrote:
My order came on a Monday after being in transit over the weekend. The way the plants were packaged was inadequate to keep them from being thrown around and disloged from their pots, and when I opened the packages in which they were placed, potting medium and plants were smashed together. What a total disappointment this was, this mess that I paid good money for.
|On Apr 24, 2012, kmcmurtr Papillion, NE wrote:
Terrible Customer Service
|On Apr 17, 2012, minitasha Kingstown, MD wrote:
Wish I had read reviews first. Plants arrived very carefully packaged but were quite small for the price and seemed to be newly rooted cuttings with undeveloped root balls. I could see right away that the Cornus Canadensis bunchberry were not ready to be planted so I potted them up. Still waiting for the roots to fill out 30 days later. Five dwarf ninebark also had pitiful roots but I went ahead and planted them. In a week or so I could see they were failing so I removed and repotted them hoping to save them but they all died. (Ninebarks are hard to kill). Only after reading this website did I realize they do not offer refunds...so I have requested a credit. I just hope whatever I get next will be in better shape. One good comment, the rhubarb I ordered was a good strong root stock doing splendidly so far.
|On Aug 10, 2011, furballfarm Tilden, NE wrote:
Ordered 18 hardy garden phlox plants 8-2-11, on 8-4 sent email asking for shipping date and carrier. Two days later I received an email that the plants would leave their warehouse next week and forward from there. "forward" from where? "leave the warehouse" to where? And of course no answer to how they were to be shipped. My account was charged 8-4, so I was hopeful. Today 8-10, I called - FORGET CUSTOMER SERVICE!!! She could tell me that the order went to the warehouse....maybe would ship in 2 days. Once again couldn't tell me if it was coming USPS, UPS or any other way. I told the customer service person that if they ship in two days that they will be sitting all weekend long. Her explanation was that it was hot last week and they couldn't ship. I told her to cancel the order and she advised me to just refuse it when it arrives. I would love to refuse the order but I don't plan on sitting home for a week incase they ship it. How can I refuse the order when they can't even tell me how it will arrive or when.
|On Jun 8, 2011, ronnoc2709 Charleston, IL wrote:
Don't do it. Just order from a company that will offer a refund if the plants don't make it. Jung will only issue a credit and if they've stopped shipping for the season, you have to wait until the next year to use it. (which was the case for me on 6/7/11) I ordered nearly $200 worth of plants and two items didn't make it. One, a lilac tree appeared to arrive dead but I trusted that is was only dormant, planted and watered it, but it never budded out. Clearly, my instincts were right. It was dead. A geranium purple pillow also arrived in poor shape but I thought I might be able to coax it out of it. It failed too. I never expect 100% survival, so I could live with the hassle of losing a spring growing season, but they wouldn't ship new plants and won't (per policy) provide a refund. I'm stuck waiting till next year and hoping they offer the same plants. I'd read negative feedback about Jung, but thought I'd take my chances. Wish I'd gone with another company, many of whom I've ordered from in the past, and always been able to get new plants or a refund. Don't do Jung. The other five geraniums don't look great either and I'm wondering if they'll survive the summer. Oh, and BTW, the "policy" is not one that is prominently displaced at the website when you're ordering. In fact, I've yet to find it but they promise it's there.
On Jun 8, 2011, Jung Seed responded with:
"On Jun 9, 2011 12:20 PM, Jung Seed responded with:
We are sorry that a couple of our items failed to grow this season and we could not replace at this time. Bareroot trees
|On Jun 7, 2011, d_r_dan_c Northbrook, IL wrote:
I ordered 6 Ben Sarek black currants in mid April of 2011. After planting, two of them turned out to be a different fruit. I called the company and requested a replacement of the currants among other items. The replacement was not shipped until I called again, e-mailed them photos as proof, and demanded a resolution from a CS manager. The requirement to send pictures was never communicated to me. My issue with them is quality control, customer service and communication. It is good business practice to admit mistakes and proactively follow up, and that did not happen in my case.
On Jun 7, 2011, Jung Seed responded with:
"On Jun 9, 2011 11:27 AM, Jung Seed responded with:
Your 2 new Ben Sarek Black Currant plants have been reshipped to you and we sincerely apologize that they were not sent with your other replacement plants. Our operator thought the request had to go to our horticulturist for verification since they were not true to name, which is not the case. We do pass this type of information on to that department to follow up on, but the new plants should have been requested with the rest of your items. We have addressed this issue with her so it does not occur again.
|On May 10, 2011, Sassamel El Paso, TX wrote:
Ordered cucumbers, petunia, zucchini and cosmos seeds, first off there were only about 10 seeds in each package, planted all the seeds in each pkg, 2 cucumbers germinated, 5 cosmos, 5 zucchini and 3 petunias. Will not order from them again.
|On May 2, 2011, rdharlin Marshall, MO wrote:
I have been a Jung and Totally Tomatoe customer for years, i order early like first week of January. This year i ordered a wisteria plant from them. Today May 2nd i get a letter telling me i won't be getting it. Company said their supplyer has a lose of plants so they couldn't supply. So guess what it is too later to find it from another supplier. Looks like to me they need to stay in contact with their suppliers better. Needless to say im done with them. What i can't understand is why so many seed suppliers are so shady.
|On May 1, 2011, dspirits Harpers Ferry, WV wrote:
Posted on May 1, 2011, updated May 1, 2011
On May 1st, 2011, dspirits added the following:
They did offer to send me new plants.. 2 weeks later and still nothing. Also in that time the 3 purple colored roses I ordered have gone from some green on the stems to all brown and no new leaves. I told the rep that the roses looked bad also but she said they all look like that before coming back...seriously Millers root stock has never come in all brown.
On May 1st, 2011, dspirits added the following:
The roses were Ebb Tide and the Plants were Echinacea Hot Summer. I won't post an order number but you can email me for it or send a message.
On May 1, 2011, Jung Seed responded with:
"On Apr 21, 2011 11:45 AM, Jung Seed responded with:
We are sorry to hear that you had a bad experience when receiving your order and that your phone call was handled in an unfriendly manner. Our operators are instructed to ask questions about any problems only so the issue can be resolved correctly. Normally they do an excellent job of this and we sincerely apologize that you were made to feel that your honest was being questioned. That is not the way our customer service is supposed to be handled.
|On Apr 22, 2011, anakinson Eau Claire, WI wrote:
Summer, 2010, I recieved the most poorly packaged perennials that I have ever ordered from anywhere. Every potted plant arrived in something that looked like a brown lunch bag thrown into the box quite haphazardly, so haphazardly, in fact, that about a third of the plants were broken, several were outside of their pots, and half of their potting medium (if you want to call a substance resembling dry peat a potting medium) lining the bottom of the shipping box. Bareroot plants weren't any better: dry or rotten. I think maybe ten percent of the plants survived. I considered calling, but I realize that mail-order live anything is substatially buyer-beware, and I don't have the time to haggle over the phone. Those plants should have been correctly packaged in the first place. So I decided it would be less hassle to go through some local nurseries where I can see what I'm getting.
|On Mar 24, 2011, homegrownveg Waukesha, WI wrote:
So, I ordered some seed from Jung's and it was NOT the 100 seeds the packet said it contained. It had only 25 seeds instead. I planted what I had indoors and didn't make a big deal of it. The germination rate was high so I was still thinking I made out okay. Then today it was bugging me so I decided to call the company because there should have been much more seed and figured it probably happened to other people too.
|On Mar 7, 2011, annatomic Biloxi, MS wrote:
I ordered some plants from Jungs through their website based on a special in their catalog. The website had a note saying the savings would show up at checkout, but they never did. I was charged full price. A normal company would be able to easily fix this problem over the phone, but Jung's is exceptional in their incompetence. I was on hold for close to 15 minutes just to explain the problem. When I finally got some one on the line I was accused of misreading the sale in the catalog! Luckily I had it in front of me. I was also accused of ordering the wrong thing on the website, I ordered by item number and I remember clearly checking to make sure it was the same offer.... All of this left a really bad taste in my mouth and after 45 minutes waiting to have it figured out they wouldn't even comp the shipping or anything! I will NOT being buying from this company ever, ever again.
|On Jun 10, 2010, gardenbyR Saint Paul, MN (Zone 4b) wrote:
On May 27th I ordered one Cherub Datura plant from Jung Seed Company. On the same day I also ordered a brugmansia "Cassie's Curls" from Park Seed Company. This would be my first order from Jung and my second from Park Seed. I had a very positive experience with Park so I thought I'd give it another go. I had also heard positive things about Jung through a friend at work and after reading the feedback from the garden watchdog I decided I'd give Jung a try too and compare the two companies. There was no comparison. Park came out on top and Jung was a total disappointment!
|On May 4, 2010, CarolJoy Monroe, LA wrote:
I placed an order on April 23 and was told it would ship 'next week'. May 4th and now I'm told it will 'ship next week'. I asked to speak with a supervisor - I was put into voice mail! I just want the truth! Apparently they don't know what the truth is, but 2 weeks of this leads me to believe they don't care. I'm sure the Rep knew I would go into voice mail, and the supervisor probably knew it too. Helen - I'm on to you. I'm not going to cancel my order but I will NOT order again. I pay them too much money to be treated like this. I mail ordered from another nursery and had my order within 7 days , I'm sure it was busy there too. I only wish I had seen these company comments before placing my order, and I would not have wasted my time and money.
|On Apr 24, 2010, klol Cleveland, OH wrote:
I ordered seeds and plants in March. No problem receiving the seeds. The plants including onion plants have yet to arrive. After 3 e-mails, they finally responded that the order was being held for a back order. I requested the order be shipped without the back order.It has yet to arrive. Onion plants (Candy) need to be planted in March here for July harvest. Customer service is non-existent.
|On Apr 17, 2010, reeve1 Plano, TX (Zone 8b) wrote:
Posted on April 13, 2010, updated April 17, 2010
On April 17th, 2010, reeve1 added the following:
Ruth, it seems that you do care about customers here and I appreciate that. I'm sure that you have your hands full. If you are interested, I can try to dig out the old order # so you can see what happened with the refused replacements. It would have been back around February 2002.
Meanwhile, I contacted Jung about replacements on the recent order and the duplicate order about 10 days ago. I received an initial response, but it didn't mention an approval or date of delivery on the replacements or whether the order was listed in your system twice or if it was just mistakenly sent to me twice. So, the next day I sent a 2nd email asking if the order was in your system twice and updating the replacement list. I have yet to receive any follow-up to my 2nd email. So, I don't know what is happening at this point. I will send the replacement request again to the email address you posted here.
I hope that you will be involved in the actual replacements so that this can be resolved quickly. Thank you for your concerned response.
On Apr 17, 2010, Jung Seed responded with:
"On Apr 13, 2010 1:35 PM, Jung Seed responded with:
We are surprised to hear of a problem getting a replacement for plant material that arrived in bad condition. In over 100 years in business we have always guaranteed plant material to arrive in good condition or replaced it.
|On Apr 6, 2010, growingranny Dutton, VA (Zone 7b) wrote:
Posted on April 5, 2010, updated April 6, 2010
On April 6th, 2010, growingranny added the following:
I hate to argue with you about this but: I still have the packing slip with your name on it. Order # 758733*2,
CID #3576849 Item # 04525! If you need further proof I can scan the shipping label and email it to you.
On Apr 6, 2010, Jung Seed responded with:
"On Apr 5, 2010 1:05 PM, Jung Seed responded with:
If your candy onion plants were moldy, they did not come from here. I went out and looked at the onion plants after I read this. I also talked to the order fillers. The candy onion plants look great.
On Apr 6, 2010 12:32 PM, Jung Seed added:
Thank you! I have only twice gotten someone to respond to us about a problem posted here. We've been wondering if there were any real people out there.
|On Mar 27, 2010, mattt94 Lacona, IA wrote:
I ordered a couple of cherry trees from jung's a couple of years ago. They arrived a little late,mid-april but were alive. My biggest issue was the size of the trees for the money under 36" and very small. Recently their prices have went way up on fruit trees. I personally have decided never to order from this company again. Just way too much money for such small stock.
|On Mar 5, 2010, flowers4birds Chilton, WI (Zone 5b) wrote:
Posted on December 25, 2009, updated March 5, 2010
On December 24th, 2009, flowers4birds added the following:
The growing season is long over by now (December) and results were mixed. The plum and the cherry we thought were dead did grow. The two elderberries they sent were totally dead. They refunded the money for the Anne Everbearing Raspberries that they never sent. One of the 3 Autumn Bitten Raspberries eventually sent up a shoot. It produced a blossom after frost in the Autumn. So much for everbearing raspberries in the north. They can't beat the frost, no matter what the advertisements say.
The five items that were not included in the order they said they sent, did not arrive until after Memorial Day. Jung's excuse was that they had sent them in a separate package along with the package we got on May 7th. They said that the delivery company must have lost the package. So where did they really go? The replaced items arrived in June. The shrubs including the seaberries were all pitifully dried-up tiny sticks with some dead leaves. We tried to nurture them in large nursery pots, but they never got any bigger and some didn't grow at all.
The Tristar Everbearing Strawberry plants and Copra Onion seedlings that should have been planted in April that arrived in June, didn't look very lively but we planted them immediately. The stawberries all lived and grew, but the season was so late they did not bear, though a couple of them bloomed by the time of killing frosts. If they survive the winter, as that cultivar always has, they should do fine next year.
The onions of course were a lost cause because they should have been planted in April. Only about 25% lived. Those that grew made onion bulbs from a one-half ot one inch in diameter, only worthy of throwing in a soup kettle whole. They looked like onion sets. Very expensive soup onions!
In the future, I will buy only seeds from Jungs and never buy nursery stock or plants from them again. The only exception will be if we go to their sales outlet about 50 miles away and buy them in person.
On March 5th, 2010, flowers4birds added the following:
Spring, 2010--I have one more comment to add about Jung Seed. We have been getting multiple catalogues --up to 7 per year--from Jungs annually for over 40 years. We tried, but never could get them to stop sending multiple catalogues when we only wanted one. I planned to buy seeds from them again this year as usual, but never again any nursery stock. I have always liked their seed varieties and have had no trouble with those. But to our surprise, they never sent us any catalogues at all this year. We have been removed from their mailing list! Whether they figured out who wrote my negative review or if was the critical letter my spouse sent them about last year's terrible service, we will never know, but it does serve to prove that they actually can be efficient if they really want to be. As a result we had a delightful time buying our materials from other seed companies we found here at Davesgarden. We discovered wonderful heirloom varieties to try and received our seeds quickly. We are very pleased with the new companies we have done business with. And we owe it all to the incompetance of Jung Seeds, and the amazing Davesgarden website.
|On Feb 14, 2010, jheisser Fairland, IN wrote:
A few years ago I ordered some dwarf dahlias from this company - three different colors. I particularly liked one named Singer, so in 2008 I ordered 3 of that color. They grew well but when they bloomed they were a completely different color (all 3 the same). I wrote to Jung and received a refund.
|On Feb 10, 2010, Dawn0007 Irving, IL (Zone 5a) wrote:
Posted on February 6, 2010, updated February 10, 2010
On February 10th, 2010, Dawn0007 added the following:
I did receive Mary's email and voice message which is exactly what she said here. Except for one twist... she said they credited back my credit card. They have not. It is in dispute. So please beware when dealing with Jung. It seems as though Mary is the only one at Jung who even tries. The others on the phone could care less and did not even bother to try to cancel the order. It was totally evident in their language on the phone. Along with the fact that Mary said the order was already in progress and she hoped to stop it.
I know for certain, I will never order from them again and if anyone ever asks about ordering online I will be quite quick to point out who to stay away from.
I did forget to mention that in the spring I help out at a local nursery and get a lot of customer questions. Jung is on my "DON'T DO" list for everyone who asks.
On Feb 10, 2010, Jung Seed responded with:
"On Feb 8, 2010 2:01 PM, Jung Seed responded with:
Hopefully you recieved my e-mail and phone message regarding the order cancellation. As discussed, your order had downloaded under a different customer number, which delayed the concellation. We are very sorry that this simple request blossomed into a big issue. This is not the way we do business and this is being addressed.
|On Feb 6, 2010, 2dtech Irving, IL wrote:
When placing an order with Jung Seeds, I was told that some of the items would not be able to ship for several weeks. I then asked to cancell the the order while on the phone with them so that I would be able to place my order with another company.
On Feb 6, 2010, Jung Seed responded with:
"On Feb 8, 2010 2:03 PM, Jung Seed responded with:
We are not quite understanding the above situation. If items are not in stock they can certainly be cancelled if you don't wish to leave them on backorder. Please feel free to e-mail or call our toll free line and we will be happy to help you if your problem has not already been addressed. We are very sorry for any inconvenience this caused you."
|On Feb 4, 2010, tuna572003 Hanover, MI wrote:
A couple of years ago I ordered June Bearing Strawberries (3 varieties) and Red Raspberries. All of the Strawberries were moldy and soft and some of the raspberries didn't grow. Jung was happy enough to send me more strawberries, but they arrived in worse condition than the first batch. They did replace the dead raspberries and the next batch were ok but I won't order from them again. I ended up ordering from Miller Nurseries and everyone of them grew. I've been growing strawberries for many years and have never seen plants arrive in such poor condition. I just throw their catalog away when it arrives.
|On May 28, 2009, JLJ_WY Story, WY wrote:
I hesitate to post a negative review for Jungs, as over time, I'd be more inclined to rate them positive with caveats than the reverse. But sadly, my recent experience has been much like that described in flowers4birds' review.
|On May 8, 2009, eileen52 Park Ridge, IL wrote:
I just used this company for the first (and last) time. I ordered a Helmond Pillar Japanese Barberry - the whole point of this plant is that it grows to 5 ft. while the spread is 2 ft. I received my 4 inch plant today - barely alive. $25.00 and shipping for this JOKE. No wonder they charge before shipment.
On May 8, 2009, Jung Seed responded with:
"On May 11, 2009 10:10 AM, Jung Seed responded with:
I think you may be complaining about the wrong company. I went down and looked at these. There are none smaller than 12 inches. they all have growth and good root systems. The girls that package them said they have not had any smaller than that this year. Or maybe, you have the wrong bare root. People can make mistakes and grab the wrong item. Please call us with your information so we can take care of it, if it is ours.
|On May 2, 2009, anitar49 Ridgeley, WV wrote:
I've ordered from Jung in previous years and been happy with the shipping and quality and have recommended them to my friends. This year I ordered a goumi plant and wolfberry plant on 2/5/09 and was charged when the order was placed (which I'm OK with). When I received the order the last week of March, it included only the goumi and the packing slip indicated that the wolfberry was backordered. The goumi was healthy, but was only about a 4" plant. (Advertised as a 3 1/2" pot--the pot was bigger than the plant.) I called customer service on 3/31 and was told that the wolfberry would be arriving in a few days and it would ship as soon as it arrived. On 4/6 I checked their website and it listed the wolfberry as no longer available as of 4/1. When I called customer service again on 4/7 I was told that they would not be getting them. I had to ask for a refund.