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Comments regarding Nourse Farms Inc.

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132 positives
1 neutral
No negatives

Comments:

RatingAuthorContent
Neutral Pitcom
(23 reviews)
On Jun 17, 2012, Pitcom Avondale, PA (Zone 6b) wrote:

Posted on May 17, 2011, updated June 17, 2012
Well, I do not think i will be posting anything you have not heard from this company before. I ordered 5 Anne, 5 Jaclyn, 5 Autumn Britten and 5 Joan J raspberry plants. Shipping was great. The bare root plants came in plastic bags which were stuffed with wet shredded paper. Out of the plants the Anne were by far the largest. the root balls were HUGE and the main stem of the plant was thicker than a hot dog. The Joan J and Britten varieties had the smallest roots and the thinnest main stems. A sample pack of Agri-gel which was good for 2 gallons of mix, came in the box. I was very impressed with the size of the roots on many of the plants. I also received 2 extra Anne plants in the order. I would order from Nourse again, as long as everything grows well, which I am sure it will.


On June 17th, 2012, Pitcom changed the rating from positive to neutral and added the following:

I was disappointed with the quality of the raspberries i got from Nourse farms this year. I placed a small order for 5 Anne, 5 Caroline and 5 Himbo Top raspberries. After receiving my shipment from Nourse, i was short 1 Himbo Top, they accidentally only sent 4. I called and spoke to a CS rep who was very nice. She agreed to send out the missing cane. When I received the replacement, Nourse had generously sent me 5 new Himbo Top raspberry canes instead of just the one the missed. However, I did not have the room to plant the extra canes Nourse had sent, so i gave then to a friend.

After some time went by, all of the raspberries were producing new growth except for the Himbo Top variety and 1 of the Carolines. I spoke to my friend to see how his canes were doing, and liek mine, none of his grew. I called Nourse, and they asked me to wait for 2 months after planting to make sure the raspberry plants were not alive. By this time, all of the other plants had a minimum of 1 foot of new growth. I called Nourse again to let them know the canes never grew. Instead of the usual excellent customer service, i was instead greeted with a different demeanor. The CS rep stopped just short of accusing me of not telling the truth. She also kept stating that I must have done something wrong or there must be a problem with my soil. After some time on the phone the CS rep offered a refund or replacement plants. I told her that I wanted the plants that i ordered which were the Himbo top. She put me on hold to talk with a manager and they agreed to send out replacements and made sure to tell me that, "this was my last chance", that if they did not grow, then it was my problem.

So i got the replacements. Guess what? 4 of the 5 canes are not growing. Only one has budded along the cut cane they shipped out. There is no new growth coming from any of the roots. The replacement Caroline they sent out is doing great. Obviously there is something wrong with the Himbo Top plants they sent out each time.

You know what Nourse? How about I tell you that, "that was YOUR last chance", to send out healthy living plants. Would that make your company feel good about the relationship it has with it's customers? Perhaps you can see how that would upset one of your customers when one of your representatives says it. Perhaps I should have just taken the refund and moved on. Other than these pesky Himbo Top's, everything else looks fantastic.


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