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In early Oct 2011, I placed an order for pawpaws, and the person on the other end of the line was very helpful. Now it is May 2012. My card never got charged and no plants arrived so I decided it was time to check up on the order. My order was lost and they are completely sold out of pawpaws. They are also the only nursery that carries one variety I was interested in. Needless to say, I'm quite upset with Nolin.
I want guys like this to stay in business, but realizing how I depend on honest reviews at this site, I decided to relate my experience with Nolin's. Called and placed a phone order for six large trees. I gave my email but never received any information or receipt. He called me a month later and asked if he could ship the trees Feb 4th. I said fine. Date comes, no trees. I wait a week. No trees, no email, no nothing. So I call and ask when they will be sending my order. I wanted to be sure and be here and when they arrived and get them right in the ground. Well, the guy went ballistic on me. Denied ever hearing from me, ever calling me, just kept yelling. I tried calmly to reason with him and sort things out, but he just kept yelling and then hung up on me. I emailed him and tried to reason with him. He never answered me. My wife was standing by the phone in each instance or I would begin to question my sanity. It was a very surreal and unpleasant experience. I try to support small specialty growers like this, but despite their variety and good reputation I will be purchasing nuts from another vendor who isn't.
On Mar 3, 2008, Nolin River Nut Tree Nursery responded with:
On Mar 20, 2008 1:25 PM, Nolin River Nut Tree Nursery added:
We received this order in late December in a phone call. He requested shipment as early as possible and was told that we don't ship before March because it takes until then to finish digging the trees. He said OK. THe only other communication we had with this indivual was when he called again in early February complaining that his trees had not arrived. He said I had told him that I would ship his order on Feb. 4th. When I replied that we have never shipped in Feb., he insisted that I told him I would ship them and he wanted them shipped. In 25 years of business , this was the most rude customer we have ever dealt with. After repeatedly calling me a liar, I cancelled his order and he retaliated with this negative and untruthful posting. Every other comment we have had on Dave's has been positive and this one is spurious. As a nursery, we do our best to satisfy our customers with quality service and products. Unfortunately, some people feel they can get what they want by being pushy and abusive.We regret the misunderstanding that occured with this individual. However, mistrust does not make a tenable basis on which to do business. "