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Posted on June 26, 2012, updated June 30, 2012
I received a mislabeled plant and contacted Dan. I was told I would be sent a replacement. After waiting a couple of weeks I again made contact and was told the cultivar was no longer available. Dan offered to refund the purchase price. Four weeks later and I'm still waiting. It seems like I've been given the run around.
On June 30th, 2012, JanaJP changed the rating from negative to neutral and added the following:
Problem resolved. Received refund for mislabeled plant.
Note from Dan indicated that he had one plant in a pot of daylily originally ordered, but it had not bloomed yet; therefore, he couldn't be positive it was the correct cultivar.
Now I'm totally confused as his email indicated there were none left and a refund was the next step. Miscommunication?
On Apr 23, 2009, connoisseur Indianapolis, IN wrote:
Quality is good, but record keeping can be sloppy. Even if you order very early and are told a plant is available, you may not get the plant. It's sort of like Gilbert Wild; when the order arrives, you may discover that some plants weren't saved for you.