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On Feb 8, 2007, pickledog Albuquerque, NM (Zone 7a) wrote:
I ordered 24 plants from Mischel's Greenhouse on January 8th. They just phoned me today, more than a month later, to inform me that they do not have 18 of those plants...15 of them because they're no longer growing them. Needless to say, the only other place I can still find these particular plants are already sold out. When I asked the Mischel's caller why she waited so long to let me know, she was rather curt in saying I wouldn't have received them until March anyway. She clearly didn't understand or care that, had I been told a month ago, I still could have ordered from another company. I will never deal with Mischel's Greenhouse again.
I was very excited to find such a good selection of annuals late in the season and gleefully placed an order on June 6th. I received an email confirmation immediately. Given that the shipping dates listed on the website indicate I should've received my order by then, I emailed on Friday. WIth no response, I emailed again this morning. Again no response, so I called. They did answer the phone immediately and stated that shipping had closed down the previous week, no one was there last week, and I wouldn't be receiving my order. She stated that she'd "check into" the website issue, but didn't give so much as an, "Oops, sorry for the trouble." I find it pretty reprehensible that they didn't even let me know there was an issue until I repeatedly tried to contact them. From other feedback, it's obvious that they have good products. My advice would be to watch out if you have issue, because their customer service skills are obviously lacking. For my part, I'm stuck with a big hole in the garden that I may've been able to fill last week but it's now officially too late in the season to find anything local. Rest assured I'll never try Mischel's again!
