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Posted on April 22, 2012, updated May 17, 2014
Posted on April 5, 2012, updated April 22, 2012
Posted on July 22, 2011, updated April 5, 2012
Posted on July 15, 2011, updated July 22, 2011
Posted on June 11, 2011, updated July 15, 2011
I placed a big (for me) order in March (Ground Nut, Ostrich Fern, Wintergreen, Bear's Breeches, Wild Calla, Turk's-Cap Lily, and Giant Scouring Rush). It's now nearly mid June, and I still haven't received my plants. I really like the selection of odd and interesting plants at Tripple Brook (especially natives and perennial edibles), and I had a good enough experience when I ordered River Cane last fall, but I've been waiting a long time for my plants to arrive this time around with no indication from Tripple Brook about when they'll be shipped. I even emailed about a month ago to ask for a tentative shipping date but got no answer at all. I've emailed again today. If I don't get an answer (or my plants) soon, I'll switch this rating to "negative." We're on the verge of summer (and experiencing a fair amount of summer heat and dry already), and I haven't gotten my order or any word from the company yet. If the plants arrive now, I'll have to water and baby them far more than if they had arrived just a month ago. And if it takes another month for them to arrive, I'll really have to baby them through one of the most stressful times here in terms of heat and dry. I don't think I've ever placed a spring order with a company and had it arrive so late. We're just ten days away from the summer solstice.
On July 15th, 2011, gsteinbe added the following:
Well, I got a reply to my email within days of sending it, but I still don't have my plants. I used to discount reviews of nurseries that complained about how long a nursery took to mail out orders. I figured that the people who posted those reviews were just too impatient or a little too persnickity about exactly when their order needed to arrive. I'm not one of those gardeners who have a strict timetable for planting that a late order from a nursery can throw into disarray. But when a person places an order in March, I don't think that it's asking too much to figure that that order will arrive at some point in the spring -- maybe as late as May or early June -- rather than in the heat of mid July or August. As I said before, I had a good experience with Tripple Brook Farm last fall, when I ordered River Cane. And I really, really want the plants that I ordered from them in March. I'm just hoping that I get them before the first hard freeze this winter. If I don't get them soon, I guess I'll have to change my rating for Tripple Brook to negative.On July 22nd, 2011, gsteinbe added the following:
I *finally* got my plants. Tripple Brook Farm sent me two of most of the plants that I ordered (and I only ordered one of each). While that seems very nice (and I do appreciate it), the plants themselves are a bit iffy. The Wild Calla (of which only one was sent) is basically a leafy stem with a few roots. The Groundnuts (of which there were two) look okay. But I'm concerned that most of the plants, while they look very green and healthy on top, have too little in terms of roots to survive -- especially given that they've arrived in July when the temperature here is now over 100 degrees. I'm a little confused. I ordered in early March. It's now nearing the end of July, and I receive plants that look like hastily rooted cuttings. If Tripple Brook couldn't fulfill my order properly, why didn't they just tell me? If they don't really have the plants, why do they offer them for sale on their website? I'll give them the benefit of the doubt for now (especially since they sent two of most of the plants). But if the plants die....
I was *so* excited about this order. I really wanted these plants. I'm going to be *so* disappointed if they die.On April 5th, 2012, gsteinbe changed the rating from neutral to negative and added the following:
Things are not looking good. Spring has come early here, and even Hostas are already leafing out. But of the plants that I got from Tripple Brook Farm, there is absolutely no sign of the Ground Nut, Ostrich Fern, Wintergreen, Wild Calla, or Turk's-Cap Lily. Only the Bear's Breeches and Giant Scouring Rush seem to be alive still, and only one of the two Bear's Breeches that they sent (even though I only ordered one) seems to have survived the winter.
I'm really disappointed, because I was *really* excited about getting these plants. Now I'm probably out the money, and I still don't have the plants. My impression is that Tripple Brook Farm lost my order, then rushed to fill it when I complained about how long they were taking. If this is actually what happened, I wish that they had just been honest and admitted that they screwed up. I'd have willingly waited until this spring to get my plants if the wait would've meant that I actually got strong, healthy plants that would actually live.On April 22nd, 2012, gsteinbe changed the rating from negative to neutral and added the following:
In all fairness, I guess I have to change my rating to "neutral." The Ostrich Fern, Ground Nut, and Turk's-Cap Lily are now showing signs of life, although the Ground Nut and Turk's-Cap Lily are very weak and feeble. So out of my large order, the Wintergreen and Wild Calla have apparently failed completely. The Giant Scouring Rush, Bear's Breeches, Ground Nut, and Turk's-Cap Lily are weak but surviving. The Ostrich Fern alone looks hale and healthy. With the exception of the Ostrich Fern and the Giant Scouring Rush, all the things that survived only survived because Tripple Brook Farm sent two of them (even though I only ordered one of each), and one of the two has survived. Besides the Ostrich Fern, none of the items that were singles when they arrived has survived. That's not very good survival odds for Tripple Brook Farm's plants.
I also tried to send an email to Tripple Brook Farm through Dave's Garden to complain about the attrition rate in this order, but I never heard back from them. I don't know if they just ignored me or if they don't pick up their emails from Dave's Garden regularly. I'd leave my rating "negative," but I believe in giving people the benefit of the doubt. But I really am giving quite a lot here. I don't really see myself ever ordering from Tripple Brook Farm again, and I wouldn't recommend them to anyone else. It's a shame, because they've got lots of wonderful plants that are hard to find elsewhere and that I'd really like to have.On May 17th, 2014, gsteinbe changed the rating from neutral to negative and added the following:
Tripple Brook shipped my plants in July, which being the hottest month of the year is not so good for transplanting. (Their catalog mentions that they ship "later" than other companies but I certainly wasn't expecting things THAT late.)
Also the wintergreen plants were flowering on arrival, it is my understanding that it is extremely hard on a plant to be transplanted while in bloom!
Since I was unemployed when the plants arrived, I was able to devote the next month to keeping them from dying. Now that I am back to work, I would not consider ordering from Tripple Brook again since I won't have time to spend all day every day preventing the plants from becoming too hot or dry in July and August.