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|On Sep 13, 2016, flowermaiden2 Saint Maries, ID wrote:
Posted on September 12, 2016, updated September 13, 2016
On September 22nd, 2015, flowermaiden2 added the following:
I\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'ve just received my Fall order, and again, it was complete and correct. The iris rhizomes are nice and firm with well developed roots, and the allium bulbs and anemones look good. I really appreciate their planting guide, as the instructions and info for my particular plants are clear and easy to follow, and provide just enough information to address all of my basic questions: planting depth, spacing, bloom time, which direction to plant them if the shape isn\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'t obvious, etc. Very nice!
On May 24th, 2016, flowermaiden2 changed the rating from positive to neutral and added the following:
It\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'s wait and see, this year.
Last year, they were very prompt in delivering my order. If I recall correctly, it came right to my front door. Theirs was the first of my plant orders to arrive.
This year, they\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'re much later at shipping, and are using a method that I consider to be bonehead for perishable items like living plants. They\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'re having FedEx deliver to the Post Office instead of to my residence, and then it\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'s up to the Post Office to see that it gets into my mailbox, or a package notice gets there for me to pick it up.
I was told this would take from three to five business days. They said they shipped on the 18th, and today is the fifth business day (weekends don\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'t count), and I still haven\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'t received my plants.
I was told this is a \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\"common\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\" way to ship things, but I think it\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'s a downgrade in their service. Maybe it costs them less, but they aren\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'t thinking of the customer.
How much longer shall I wait to receive my order, now that the maximum stated number of \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\"business\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\" days have passed and it\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'s a no-show? And, what condition will my plants be in?
Stay tuned, folks.
On May 24th, 2016, flowermaiden2 added the following:
It\\\\\\\\\\\\\\\'s wait and see, this year.
Last year, they were very prompt in delivering my order. If I recall correctly, it came right to my front door. Theirs was the first of my plant orders to arrive.
This year, they\\\\\\\\\\\\\\\'re much later at shipping, and are using a method that I consider to be bonehead for perishable items like living plants. They\\\\\\\\\\\\\\\'re having FedEx deliver to the Post Office instead of to my residence, and then it\\\\\\\\\\\\\\\'s up to the Post Office to see that it gets into my mailbox, or a package notice gets there for me to pick it up.
I was told this would take from three to five business days. They said they shipped on the 18th, and today is the fifth business day (weekends don\\\\\\\\\\\\\\\'t count), and I still haven\\\\\\\\\\\\\\\'t received my plants.
I was told this is a \\\\\\\\\\\\\\\"common\\\\\\\\\\\\\\\" way to ship things, but I think it\\\\\\\\\\\\\\\'s a downgrade in their service. Maybe it costs them less, but they aren\\\\\\\\\\\\\\\'t thinking of the customer.
How much longer shall I wait to receive my order, now that the maximum stated number of \\\\\\\\\\\\\\\"business\\\\\\\\\\\\\\\" days have passed and it\\\\\\\\\\\\\\\'s a no-show? And, what condition will my plants be in?
Stay tuned, folks.
On May 28th, 2016, flowermaiden2 changed the rating from neutral to positive and added the following:
Dutch Gardens is back in the plus column for me.
My order did arrive, and all of it generally looks good. There were a few shriveled leaves and some broken stems, but the main bodies of the plants were fine, with healthy leaves on them. One fuchsia is rather small, but when I plant it in the large pot with plenty of fertilizer and water it well, it should grow considerably over the next several months.
They had to substitute one of my fuchsias with another variety, due to unavailability of the one I ordered, but since I love fuchsias and they obviously wanted me to have something rather than nothing, I\\\\\\\'m okay with it -- this time.
I generally disapprove of making arbitrary substitutions, not knowing the customer\\\\\\\'s tastes or preferences, but I do appreciate their trying to do their best under circumstances that may have been beyond their control.
All three of my Royal Red Sages are healthy and green, and good sized.
They\\\\\\\'ve included some freebies, which I always like. Some of these, when they\\\\\\\'ve done well, have turned out to be quite pleasant surprises in my garden.
My plants were packed well, and the box they came in was rather pretty -- decorated with a tulip motif and in pleasant colors when I was expecting merely a brown cardboard delivery box.
Looks like they\\\\\\\'ve gone a couple extra miles, here, so once again, I rate them positively.
On September 2nd, 2016, flowermaiden2 changed the rating from positive to neutral and added the following:
I am not comfortable with their policy of refusing to tell me when my order will be shipped.
Back in July, I sent a check for $23.98 along with my order for Azure Alliums. My check was cashed.
Around mid-to late August, I telephoned them to inquire when they would be shipped, as we are anticipating an earlier winter this year.
While the representative was polite, she couldn\\\'t tell me that information, because my order was \\\"already in the shipping department.\\\" I asked her to put me in touch with someone there, and she said she \\\"couldn\\\'t\\\" access the shipping department.She couldn\\\'t put me in contact with anyone there.
This is stonewalling, in my opinion. She probably legitimately couldn\\\'t access shipping, but if that\\\'s Dutch Gardens\\\' policy, they need to change it, because it\\\'s wrong.
A customer has the right to know when their order is going to be shipped, especially when that order has already been paid for. Most other mail order nurseries I\\\'ve dealt with have had no problem providing this information.
But Dutch Gardens seems unwilling to answer my question about this. I have a RIGHT to know! By refusing to tell me, they are violating that right.
I don\\\'t appreciate their lack of transparency on this, and I feel disrespected by their stonewalling.
I should be able to call any company I\\\'ve ordered from and find out when my order will be shipped, and receive that information quickly and accurately. If they have their act together, it shouldn\\\'t be a problem for them.
The only reason I\\\'m giving them a neutral instead of a negative rating is because they\\\'ve delivered past orders promptly and their quality has been good.
Just a few minutes ago, I tried calling them again, and got a busy signal. Could be they\\\'re swamped with calls, or our rural phone lines are acting up again. If I do get through and they still refuse to tell me, I\\\'ll be changing this rating from neutral to negative.
Fair warning, Dutch Gardens!
On September 12th, 2016, flowermaiden2 added the following:
An update: I still keep getting a busy signal when trying to call Dutch Gardens\' 800 number. I can\'t get through to talk to ANYONE!
I\'m going to try to e-mail them via their website. I expect a PROMPT reply, and I shall tell them so.
I have a right to know when my order will be shipped. If they continue to stonewall me, this rating will go from neutral to negative.
Whether or not I continue to do business with them in the future will depend on how communicative they\'re willing to be.
Right now, it appears they\'re trying to play dodgeball.
By the way, this is the same company that refused to give me a confirmation number the last time I ordered by phone. They said my zip code is the \"confirmation number\". I thought at the time that wasn\'t quite right. Now, I know why they won\'t give you one -- because they don\'t want to be contacted about the status of orders!
This latest order for 25 True Blue Azure Alliums I sent in by mail with a check, that has been cashed, and all I can learn is that it\'s in a shipping department whose personnel I CANNOT contact because the call center won\'t put me through to anyone there.
We\'re anticipating an early winter this year, and I need to talk to someone in shipping to see if they can expedite my order.
I HAVE THE RIGHT TO BE ABLE TO COMMUNICATE WITH THESE FOLKS !!!
If Dutch Gardens is wise, they will D-Mail me here and respond to this. And SOON!
On September 13th, 2016, flowermaiden2 changed the rating from neutral to positive and added the following:
Dutch Gardens did respond promptly to my e-mail from their website. The cannot deliver my order, and told me they've sent me a full refund. That's fine.
They also stated they cannot tell me the shipping date for orders until the orders are actually shipped. You'd think customer service would be able to contact the shipping department to find out when that time would be, then relay that information to the customer. Surely, the shipping folks should have some idea -- even if approximate -- of when orders will be going out and be able to tell the reps that.
I'm still not comfortable with that communication policy, which really doesn't communicate. Can't blame the reps for that -- they're just following the rules. The head honchos need to change that so that customer service CAN communicate with shipping on behalf of customers.
Still, they're refunding my money without having to be asked, so the rating is now positive.
On Sep 13, 2016, Dutch Gardens responded with:
"On Jun 7, 2015 10:33 AM, Dutch Gardens responded with:
Thank you for your post! It is always nice to hear from our customers! Happy Gardening!"
|On Aug 3, 2016, Rise22 Roseburg, OR wrote:
DO NOT DO BUSINESS WITH THE FOLLOWING SCAMMERS!!!
On Aug 3, 2016, Dutch Gardens responded with:
"On Aug 4, 2016 10:58 AM, Dutch Gardens responded with:
We are sorry to hear of this customer’s experience.. We do have both a refund and a replacement guarantee which is clearly posted on our website/catalogs and we stand behind them. We do not require that you return anything to get a replacement of an item that has died.
|On Apr 14, 2016, flowerlady22 Huntsville, AL (Zone 7b) wrote:
I have ordered bulbs from Dutch Gardens since back in the early 90's before they had a website, just a catalogue.
On Apr 14, 2016, Dutch Gardens responded with:
"On Apr 21, 2016 2:15 PM, Dutch Gardens responded with:
A customer care representative has contacted this customer for further information. We do hope to hear back from the customer as we would like to help resolve this problem. We, of course, would not ask the customer to return this item if it was our mistake.
|On Feb 23, 2016, Birdingmom Palo Alto, CA wrote:
I ordered 200 Sorbet tulips last July. I dutifully put them in the refrigerator for 6 weeks (since I live in California where it does not freeze) and planted them in early November. They are coming up now, and they are the wrong three colors. This is such a huge disappointment, and I obviously can't do anything to correct it this season. I can, however, make sure I never order tulips from Dutch Gardens again. I have been purchasing bulbs from them for many many years, so this is quite disappointing, and unacceptable.
On Feb 23, 2016, Dutch Gardens responded with:
"On Mar 2, 2016 2:13 PM, Dutch Gardens responded with:
A customer care representative has contacted this customer for further information. We do hope to hear back from the customer as we would like to help resolve this problem"
|On Sep 25, 2015, GardenLover2887 wrote:
Short review: Late delivery, unhealthy plants, substituted unreasonable plant, and refusal to help resolve problem.
|On Sep 20, 2015, ellenfoster Hinesburg, VT wrote:
I've ordered several times from Dutch Gardens. They have good bulbs at a reasonable price. The plants I've received are just OK. My biggest complaint is there they don't have a zone on every plant in their catalog and their web sight is difficult- only will put up 10 plants at a time, which makes comparisons difficult. Also the cart does not have pictures of the order. I order tulip bulbs from several sights, because I'm picky, but I like to make sure that I haven't ordered 10 peach colored tulips. Other sights have a picture of the order in the cart to make that easier. I decided to only order from them if I cant find it somewhere else and I have to have it.
|On Sep 8, 2015, judyd224 West Hartford, CT wrote:
I placed my order on July 31, 2015, and have received nothing. I have tried phoning, but get continuous busy signals. They do not reply to emails either My receipt said I would get my order within two weeks, and I am still waiting. This company is a joke. They need to be reported to the state Department of Consumer Protection.
|On Jul 7, 2015, roncag Gretna, VA wrote:
I ordered lily bulbs and a hydrangea plant on May 17, 2015. The website states that it takes 1 to 2 weeks to ship. As of July 7, 2015. I still have not received my order. I emailed them 3 times without any response. I finally called them about 3 weeks ago and was told that there was a delay because of the hydrangea plant. Why not let me know that? Most companies would send the rest of the order and just backorder the one not in stock. But, at the least, I should have been contacted and asked how I would like to proceed. The rep that I spoke to said they would see what they could do to get my order to be as soon as they reasonably could. I think we were way past reasonable. Lily bulbs are to be planted in the spring, it is too late to plant them in my area now (Southern VA/NC). I emailed them to cancel the order, who knows if they'll even read my email as they never have responded to any of the past ones.
On Jul 7, 2015, Dutch Gardens responded with:
"On Jul 9, 2015 9:06 AM, Dutch Gardens responded with:
|On Apr 24, 2015, shadenut Charlotte, NC (Zone 7b) wrote:
I have used Dutch Gardens twice this year and have had a positive experience. Both times the plants arrived when expected and packaged well. Now I can only wait and watch, to see how well the plants do.
On Apr 24, 2015, Dutch Gardens responded with:
"On Jun 7, 2015 10:36 AM, Dutch Gardens responded with:
We are happy to hear that you have had a positive experience with us! Royal Dutch Gardens is a sister company however, a separate company. We are sorry to hear of your experience with them but please note they have a 1 year replacement guarantee as well! We hope you take advantage of the guarantee and look forward to serving you in the future."
|On Mar 16, 2015, mathdoc Northridge, CA wrote:
I placed my order 3 and 1/2 months ago (Order number: 34460123)
On Mar 16, 2015, Dutch Gardens responded with:
"On Jun 7, 2015 10:39 AM, Dutch Gardens responded with:
A customer care representative has contacted this customer for further information. We do hope to hear back from the customer as we would like to help resolve this problem."
|On Nov 14, 2014, Fgarb East Haddam, CT wrote:
Just received bulb order from Dutch Gardens and they shipped the wrong tulips. They took my order for one type of tulip and shipped me a completely different type of tulip. I ordered a soft yellow/salmon and they shipped me me a white tulip with red flames on sides. They also failed to send me the free tulips they advertised if over a certain order amount.
|On Oct 30, 2014, hnerz Raleigh, NC wrote:
I ordered from Dutch Gardens last year and everything was fine. This year it's been a disaster. Wish I had read the reviews on this page first.
|On Sep 20, 2014, Skyegarden Kirkland, WA wrote:
I have purchased bulbs from Dutch Gardens for years and have always been happy with them and referred many people to them. This year however, has been dramatically different.
On Sep 20, 2014, Dutch Gardens responded with:
"On Sep 23, 2014 2:41 PM, Dutch Gardens responded with:
|On May 29, 2014, yooperexpat Louisville, KY wrote:
Posted on May 17, 2014, updated May 29, 2014
On May 17th, 2014, yooperexpat changed the rating from positive to negative and added the following:
I spoke too soon. My first order was fine. The second I waited and waited and waited, emailed and called. Finally got the "top size" lily bulbs, one type were very small and the other were seedling bulbs. Had to cancel the plant I ordered also and am still waiting for a refund. I did not realize the company had been sold. Probably will not do any more business with them, too bad as they were a good company.
On May 29th, 2014, yooperexpat added the following:
last comment: it is the end of May. I still have not received any refund for the cancelled plant. I was told I had to mail back the bulbs to get a refund thereby throwing good money after bad. Will not do business with them ever again and suggest that others don't either.
On May 29, 2014, Dutch Gardens responded with:
"On May 21, 2014 11:14 AM, Dutch Gardens responded with:
We are sorry to hear of this customers experience. We are the same great company that you ordered from previously. We provide top-sized bulbs and healthy stock by the best growers in Holland and the U.S.
|On May 17, 2014, neveragaindg Bloomington, IN wrote:
I've just had a terrible experience with Dutch Gardens and will never do business with them again. The main problem is a total lack of information and communication. My order was way late in arriving so I called to find out the problem. One item was back ordered, so I said to cancel it and ship the rest. The person on the phone couldn't tell me when my order would ship. "Well, I know they'll be doing some shipping this weekend....". In the meantime, local stores have had these plants for sale for over a month. Why don't they do partial shipments when something is back ordered like other companies? Several days passed and still no plants. Unlike other companies, this one doesn't alert you when they're shipping products. You just have to check mail delivery every day, day after day, waiting, wondering. So I called again. Still no one could tell me when/if I would ever get my plants. I said to cancel the entire order and refund my money so I could buy the plants locally. "You ordered online, so you can't cancel by telephone." You've got to be kidding. So I went to their website and sent a message via "Customer Service, Contact Us." Still nothing. So I called again. This time a wonderful woman actually helped me. She said messages from telephone calls must be hand-written and sent to another building. Not much effort is put into internal communications, let alone with customers. Evidently there's a lack of computerization at Dutch Gardens. She put me on hold and found out they had never received my Customer Service message. They think that function might not be working. Really? So I sent an email message, then waited and waited, wondering if I would have to file a small claims suit in court. I sent them an email message titled, Can Someone Please Help Me? explaining my situation, but no response. In the meantime, my order arrived yesterday. I've never had this much trouble dealing with what appears to be a large company. If they can't join the 21st century and provide decent customer service, I don't think they should be in business. Terrible experience. If you do business with them, expect lots of frustration, and good luck to you.
On May 17, 2014, Dutch Gardens responded with:
"On May 21, 2014 11:10 AM, Dutch Gardens responded with:
We are sorry to hear of this customer’s experience as we do take pride in our customer care. As many know the weather this year has been very unpredictable which has started our shipping later than usual. While it may be warm in your location we have to take into consideration the transit. We want to make sure the plants reach our customers in the best condition possible.
|On May 9, 2014, dandolly Lake Saint Louis, MO wrote:
Posted on May 9, 2014, updated May 9, 2014
On May 9th, 2014, dandolly added the following:
What Dutch Gardens wrote in response to my post is a lie. 1. They never contacted me. 2. When I called back a few days later to try to divide the gift card, I was given the same "use it or lose it story"—that is their policy, even though they deny it here. 3. I worked it out with them that I could make my fall bulb order along with my small spring order, so that I could use the whole gift card at one. 4. Two weeks later, I called because my spring order had arrived, and was told my order was "dead" because of some technicality they could not explain; since I had discarded my gift card (having thought I used it all up) I asked for replacement card number so I could order again, and was told they'd have to check into it. Bottom line: Dutch Gardens has effectively taken $100 of gift money without providing any product in return (also called stealing). This once excellent company has been sold to an outfit called Burgess, and is now an operation designed for now other purpose than to steal customer's money, either by providing shoddy product or no product at all. Long-time Dutch Gardens customers be warned: THIS IS NO LONGER THE COMPANY YOU KNOW. It is a sleazy operation.
On May 9th, 2014, dandolly added the following:
Oops, typo in point 4: "…because my spring order had NOT arrived…"
On May 9th, 2014, dandolly added the following:
On May 9, 2014, Dutch Gardens responded with:
"On Apr 24, 2014 2:42 PM, Dutch Gardens responded with:
We do apologize if this customer was given misinformation. We would of course let her carry the balance of the gift card. We have contacted this customer to be of further assistance regarding the certificate as well as the Crocus.
On May 13, 2014 1:50 PM, Dutch Gardens added:
We have, again sent a Dmail on 05-11-14 to try to resolve this situation. We do show an fall order that was shipped on 09-25-13 as well as a new order placed on 05-01-14. Both orders were placed using the gift card. We are sorry to hear of the confusion but we do show that we have done what was requested."
|On Apr 19, 2014, FlowerKing Shawano, WI wrote:
The orginal owners was Quite Good, Not these guys
On Apr 19, 2014, Dutch Gardens responded with:
"On Apr 22, 2014 10:21 AM, Dutch Gardens responded with:
A customer care representative has contacted this customer for further information. We do hope to hear back from the customer as we would like to help resolve this problem."
|On Mar 21, 2014, kiki82858 Southport, NC wrote:
I will never use Dutch Gardens again. I specifically sent an email requesting my order be canceled and I be refunded my money and they went ahead three days later and shipped the order and charged my card.....NEVER AGAIN.
On Mar 21, 2014, Dutch Gardens responded with:
"On Mar 26, 2014 9:28 AM, Dutch Gardens responded with:
We are sorry to hear of this customers experience. It does become very difficult to cancel an order once entered into processing. We do have a refund guarantee and we have contacted this customer via D-mail to see how we may be of assistance."
|On Feb 25, 2014, gardenvetlee bayonne, nj,
United States wrote:
I spent a lot of money on bulbs in the Fall. While planting, I realized I needed another set of a certain iris to maintain the symmetry of the garden so I called to order it and they told me they were in stock. I had to pay twice as much for shipping than the bulbs but I accepted. The wrong bulbs arrived and when I questioned the company, I was told that my item was no longer available and they shipped what they had. I explained this was not acceptable and wanted a refund and my shipping costs. They stated that it is written somewhere in the catalogue that they have a right to replace one item when another was not available. I have yet to find that statement in the catalogue - although I'm sure they have hidden it somewhere. So, I had to change my plantings and I was out close to $20. I tried to reason with the salesperson but they were adamant. I order almost exclusively from online sources and have always been satisfied but I will never use this company again and I make sure all of my gardener friends know what they did. Very dishonest!!
On Feb 25, 2014, Dutch Gardens responded with:
"On Mar 5, 2014 11:43 AM, Dutch Gardens responded with:
We are sorry to hear of the problem with this customers order. Our substitution policy is as follows:
|On Jan 6, 2014, JustGene BALA CYNWYD, PA wrote:
I am another very long time customer who was poorly served last year. My order was months late - didn't arrive until the heat of summer. The plants were pitiful and the "full size" bulbs were miniscule. I did not contact the company to give them a chance to set things right - the order fulfillment was so awful that I'd be crazy to depend on them again. What a disappointment after years of spectacular products and service.
On Jan 6, 2014, Dutch Gardens responded with:
"On Jan 11, 2014 1:33 PM, Dutch Gardens responded with:
|On Oct 21, 2013, rowseman Eastford, CT wrote:
Dutch Gardens does not ship what they advertise and does not refund their mistakes. Avoid this company unless you want to deal with frauds. I ordered Oriental lily Bergamo and was sent a different lily. When I sent them my invoice and requested a refund they started asking a bunch of nonsense questions designed to give me the runaround. NEVER AGAIN!
On Oct 21, 2013, Dutch Gardens responded with:
"On Oct 29, 2013 10:03 AM, Dutch Gardens responded with:
|On Jul 28, 2013, Firtree012 Loveland, OH wrote:
They have been great with bulb orders over the years. However I will never again order any perennials from Dutch Gardens.
On Jul 28, 2013, Dutch Gardens responded with:
"On Jul 30, 2013 1:36 PM, Dutch Gardens responded with:
A customer care representative has contacted this customer for further information. We do hope to hear back from the customer as we would like to help resolve this problem.
|On Jul 19, 2013, Buddy44 Eagle Rock, VA wrote:
Ordered 3 "Revolution" Hydrangeas in June. They came on July 16, It was a good price and the plants are lovely. They were well packaged. If I have any criticism, it concerns communication. There was no notice of shipment, and, it being summer, I could have been on vacation. I have read the comments about not getting what one ordered. I'll have to wait until these bloom to see if I got what I ordered, and I would have to do that no matter who I ordered them from. All in all, a positive experience.
|On Jul 10, 2013, vorlonken Andover, CT wrote:
Posted on May 14, 2012, updated July 10, 2013
On May 14th, 2012, vorlonken added the following:
I was so happy with my first order that I placed a second order for more asiatic lilies and one perennial. Just as with the first order, the lily bulbs were of excellent size and quality. Two were so big they barely fit into the hole that my bulb planter makes and two others were already dividing. The perennial was healthy, undamaged and well-packed.
The Eucomis 'Leia' was a special bargain. I thought I was buying *one* bulb but the offer was for 3. That was a really great price for that cultivar of Eucomis.
Based on my experiences this year I will be patronizing Dutch Gardens in the future, as well.
On July 10th, 2013, vorlonken added the following:
I'm sad to see the negative reviews piling up :(
Like another poster, my hardy fuscia didn't return. I called customer service and it turns out that I was 4 days past the 1 year warranty ... but they did send the replacement. It seemed healthy when it arrived but has declined since. I'll continue to monitor its progress.
The three bulbs of Eucomis 'Leia' were a gangbuster bargain; they grew and flowered great and the bulbs more than doubled in size and have started to divide. The clump I have this year dwarfs last year!
My own experience has still been positive and I remain enthusiastic. Even though the fuscia isn't doing great I'm still impressed by the superior sized bulbs they sent me last year. Their prices are moderate for the quality of the bulbs I have received.
I think I will place an order for Fall plants and see how they do.
There are plenty of big, popular mail order companies that charge way too much for substandard plant material (Gardens Alive, anyone?). So far Dutch Gardens has proven superior.
|On Jun 22, 2013, Jay11 Cambridge, MA wrote:
I also received tulips that were incorrectly labeled and unwittingly planted them in a bed with many other tulips. They came up the wrong color, which clashed with the existing tulips. I contacted Dutch gardens. After sending them pictures, I received a refund in the form of merchandise credit. However, my experience is still negative. I now have to dig out the entire bed and give way the clashing bulb mixture, buy new bulbs for the entire bed and replant the entire bed to get back to where I thought was last fall.
|On May 20, 2013, sherryvj ELKINS PARK, PA wrote:
Dutch Gardens sent me the wrong tulip bulbs twice in two years. The colors were completely wrong. When I called to explain that the wrong color tulips had just come up again this spring, the customer service rep told me I had to email my complaint with photos, which I did. She would not help me over the phone. Subsequently, I received in the mail a certificate to use to reorder from them. The certificate was not enough to cover the wrong two orders that I received. In my email, I had asked for a credit to my credit card or a reshipment of the right bulbs, but all I got was an insufficient certificate. Nonetheless, I called Dutch Gardens today to use the certificate to reorder only to be told I had to fill out the order form in the catalog and mail it to them with the certificate. I have done this today, paying shipping yet again. I have no assurance that the tulips that come up next spring will actually be the ones I ordered two seasons ago. I recommend that gardeners deal with a company that correctly fulfills orders the first time and that makes it easy for the gardener to get what was ordered if the company has made a mistake. Dutch Gardens made a mistake two years in a row and I still do not feel they have treated me fairly, but I have no other recourse with them at present.
On May 20, 2013, Dutch Gardens responded with:
"On May 28, 2013 1:07 PM, Dutch Gardens responded with:
We are sorry to hear of the problem with the tulips. A customer care representative has contacted this customer for further information. We do hope to hear back from the customer as we would like to help resolve this problem.
|On May 14, 2013, MyBlueDaisy wrote:
LIke may others, placed my order (and was CHARGED for the full order) back in February 2013. Living in the Mid-Atlantic area, didn't expect my order until at least April . . . when I heard nothing by mid-April, started contacting customer service, and got generic, form responses, "we will ship when weather is appropriate for your area, blah, blah, blah." I was about to cancel the order when at the very beggining of May I received a partial - less than half - order. So, OK. Expected the rest shortly, but no such luck. Here I am mid-May - most of my order outstanding yet paid for. No response to my email status request so I tried calling. First no answer, and then continually busy first day I tried. Finally got through today, and reached someone who said they were sorry but didn't know if or when my order would ever go out. So I have emailed again stating I want the order or a refund immediately. Since they already have my money and have been so unresponsive up to now, I have a feeling I'm in for a battle. Needless to say I will NEVER order from them again, and will shop local, where I get what I want and what I pay for. I would advise NOT placing a large order, should you decide to take a chance and place an order with this company.
On May 14, 2013, Dutch Gardens responded with:
"On May 28, 2013 1:04 PM, Dutch Gardens responded with:
Orders are typically processed within 1-2 weeks of receipt. Because we inspect, hand select and hand wrap every plant to ensure the highest quality product and the safest shipping, you can expect us to ship your order within 1-2 weeks of receipt. Also, please keep in mind that an order may ship out later depending on availability of plant material and weather conditions.
|On Apr 26, 2013, d_dot Eustis, FL wrote:
I placed an order on January 23, 2013 with Dutch Gardens.
On Apr 26, 2013, Dutch Gardens responded with:
"On Apr 30, 2013 1:07 PM, Dutch Gardens responded with:
We are sorry to hear that this customer is unhappy with the service. We are still receiving many items from the field at this time and shipping as soon as they are prepared.
|On Apr 4, 2013, kawani Indianapolis, IN wrote:
Three or four years ago I ordered a hardy fuschia from DG. The plant arrived in good condition and it grew and flowered well that spring and summer. The care instructions said to cut it back to the ground in late fall/early winter for my growing zone-which I did. The following spring nothing came up. I waited until the middle of May to call DG about the problem and the girl I spoke with told me to give it more time to start regrowing,which I did! When I called in June to report that the plant was dead, I was told once again to "wait and see". I was never offered a replacement or an apology! This year I inquired about the size of the Elodie lily, since other catalogs claim a height of 4 feet, but DG says 20 inches! I received an email which simply qouted the catalog description-what a waste of time!
On Apr 4, 2013, Dutch Gardens responded with:
"On Apr 11, 2013 12:53 PM, Dutch Gardens responded with:
We are sorry to hear of this customer’s experience as we do take pride in our customer care. We do have both a refund and a replacement guarantee which is clearly posted on our website and we stand behind them.
|On Jan 21, 2013, lljames Burbank, CA wrote:
Posted on February 21, 2012, updated January 21, 2013
On January 21st, 2013, lljames changed the rating from positive to neutral and added the following:
Update on my Dutch Gardens bulbs I received and planted in 2012. I ordered from "Dutch Gardens" and not the other division of Burgess See Co. "Royal Dutch Gardens."
My bulbs were not all top size and this bothered me. The catalogue didn't even list the zones like they used to so that you're informed so I gave them a call and asked them to please inform the company to do this. Because, I live in what's categorized as zone 9, but I get away with planting zone 8, because I live in a micro-climate. Without that info, I can't order tulips. So, I didn't order tulips for last Spring nor this Spring. Their tulip catalogue is now useless to me.
Anyway, when I received my oriental lilies and gladiolas, I was blown away that some of the bulbs were smaller and not all top sized as advertised. The bulbs did grow, but I didn't get the amount of rigorous flowering from the smaller bulbs that I was so spoiled from in the past from this company.
They seem to be going down hill for some reason. Don't know why that is. But, their quality control seems to have flushed down the toilet.
However, this year, the bulbs have had time to double and I expect the blooms from all of them that I should have gotten in the first place.
On Jan 21, 2013, Dutch Gardens responded with:
"On Mar 23, 2012 8:30 AM, Dutch Gardens responded with:
Royal Dutch and Dutch Gardens are 2 separate companies. We are happy to say that we still use the same wonderful growers that we always have. We always strive to select top size/top quality bulbs for our customers."
|On Nov 5, 2012, georgefleck Philadelphia, PA wrote:
Posted on September 7, 2012, updated November 5, 2012
On November 5th, 2012, georgefleck added the following:
They finally sent me a store credit for $12.99, but no refund for $8.95 (for shipping me a dead plant). I ordered a Japanese Iris using the store credit, and in three weeks I received the Iris. When I opened the box I found a small tangle of very dry roots in a plastic bag. Put the roots in sugar water overnight and planted in potting soil. After 2 weeks of careful watering, I dug up the roots and they were absolutely dead. I didn't call the company and ask for a replacement as I would have to pay another $8.95 in addition to the $31.89 I had already wasted. I don't know who does their packing and shipping, but evidently they cannot tell a dead plant from a live one. Shame on me for ordering from a company with a high negativity rating of 22% without checking Dave's Garden.
On Nov 5, 2012, Dutch Gardens responded with:
"On Sep 7, 2012 2:20 PM, Dutch Gardens responded with:
We are sorry to hear of the problem with the plant. It does state in the catalog that this plant is shipped as a bare root. We would be happy to issue replacement and do hope that the customer takes advantage of our guarantee. We have sent a Dmail to the customer requesting further information."
|On Oct 13, 2012, boardwalkgal Jenkintown, PA wrote:
Posted on August 15, 2012, updated October 13, 2012
On October 13th, 2012, boardwalkgal added the following:
On October 13, 2012 I called Dutch Gardens to inquire about my order since I did not receive it. To refresh your memory, refer to my previous comments regarding a shipment of rotten bulbs received in August. I was promised a new shipment in October. I spoke with both Mandy and previously Mike who indicated he would notify the warehouse. This time Mandy stated that all shipments have gone out and they have no copy of my order and it would take several weeks to research this. Incidentially, I never received a follow up call or letter regarding my August phone call. They have repeatedly given false information.
On Oct 13, 2012, Dutch Gardens responded with:
"On Aug 21, 2012 10:26 AM, Dutch Gardens responded with:
We are sorry to hear of the problem some of the bulbs. We still receive our plants and bulbs from the same wonderful growers as we always have. We always strive to select top size/top quality bulbs and plants for our customers. We have contacted this customer for further information.
|On Oct 12, 2012, gardenhobby1 New York, NY wrote:
I recently got my mail order and was very pleased with my peonies and iris.The peonies were huge size I am pretty sure with these bulbs they will establish fast and bloom soon. They were not cheap but that what you pay for .I ordered peonies 2 years ago from a different bulb company and they were tiny in comparison. It was my first experience and I was happy . The iris was good quality too with plenty of roots.
|On Oct 6, 2012, Randy98745 Bloomfield, NJ wrote:
This company is a mixed bag, but overall the experience was negative and I feel it was not a good value for the price. No shipping/ tracking info was provided and my email inquiry to the company advised me they had no record of my order. I called and they located the order I found the confusion unusual as my card was charged already. I spent almost $200 with them. Some plants were generous (Salome daffodils) other very disappointing. The grape hyacinths, blackberry, iris and blueberry plants were of lower quality than the ones i have seen at Home Depot. Today I went to HD and picked up grape hyacinth bulbs of much better quality and for cheaper than I received from DG. Do not buy from these guys. I just got a new house and have tried multiple vendors. These are not the absolute bottom of the barrel, but they are shooting low on the value scale. Save yourself the trouble.
On Oct 6, 2012, Dutch Gardens responded with:
"On Oct 8, 2012 12:46 PM, Dutch Gardens responded with:
We are sorry to hear of this customers experience. We do provide top-sized bulbs and healthy stock by the best growers in Holland and the U.S. A customer care representative has contacted this customer for further information."
|On Sep 23, 2012, ashley360 South Salt Lake, UT wrote:
I used Dutch Gardens for my wedding favors and I was very pleased with what I received. I ordered 200 bulbs with 3 varieties: Peacock Orchid, Freesia Mixture, Crocosmia Mixture. At first there was a delay in the order due to weather, but my order arrived in time for the wedding. Although it caused a little stress (those little wedding details) its because they want to make sure their flowers arrive healthy and ready to plant with satisfied customers. When my bulbs arrived, they were gorgeous. I was so excited to be giving them out at my wedding and the guests loved them. I was also pleased with the two lily bulbs I received as a free gift with my order. I will definitely use Dutch Gardens again. My only suggestion is they use different method of transporting their bulbs instead the plastic bag they used for mine.
|On Aug 15, 2012, BigAlagain Morris, IL wrote:
I have never had such bad customer support in my life. I was a loyal buyer from Dutch Gardens for over twenty-five years and bought two rose bushes from their web site in June. Two months later I have now received one of them and have felt that no one, and I mean no one, is listening to me when I contact them. As I told the rep on the phone this morning, I tried eight times to call and the line was busy every time. I emailed at least six times and all I got was a form response. I felt the gentleman I talked to this morning was rude and condescending on the phone. I will never order from Dutch Gardens or anyone associated with this group again. I did not know that Dutch Gardens had been sold and it's a shame that a company can take the name of a reliable and well thought of vender and trash it like this.
On Aug 15, 2012, Dutch Gardens responded with:
"On Aug 21, 2012 10:24 AM, Dutch Gardens responded with:
We are sorry to hear of this problem. A customer care representative has contacted this customer for further information. "
|On May 14, 2012, jeanrice Spokane, WA wrote:
Posted on May 14, 2012, updated May 14, 2012
On April 4th, 2012, jeanrice added the following:
I'm holding off sending in my completed order form for a large order from their 2012 "Dutch Gardens" catalogue until I hear back about a few irises that did not make it on my initial $300+ orders last year. As far as I can tell, most (if not all) of the tulips and other plants are thriving and am looking forward to seeing them when they blossom. After contacting them by e-mail, after a several-day wait, I received an e-mail stating they forwarded my query regarding replacement or credit onto another employee or department. So far I haven't heard anything back - quite unlike other companies I use, such as "SpringHill" and "Breck's.," who get back to me in short order. Since "Dutch Gardens" only has a one-year guarantee, rather than a more than generous lifetime of gardening as does "Breck's" and some others, and because "Dutch Gardens" products are in the high range price-wise, I am concerned. I'm sure they are very busy this time of year, and since the reviews are mixed on this company, I remain hopeful. I'm not one to bother a plant company about one little bulb in a large collection that doesn't come up, so don't believe I am being unreasonable in requesting they make good on their promises. Jean, senior on a fixed income. .
On May 14th, 2012, jeanrice changed the rating from neutral to positive and added the following:
The many fancy tulip bulbs I ordered from Dutch Gardens and planted came up and are REALLY SPECTACULAR, true to their photos in their colorful catalogue.
On May 14th, 2012, jeanrice added the following:
ADDED NOTE: Per their instructions, I sent in the original shipping label with my notification that some of the OR irises hadn't made it; I did receive a postcard assuring me that they had made note of it and would be sending replacements in the fall.
|On May 3, 2012, JenDion Litchfield, NH (Zone 5b) wrote:
Posted on January 21, 2012, updated May 3, 2012
On May 3rd, 2012, JenDion changed the rating from negative to neutral and added the following:
The rep contacted me after I posted the above review. They offered to replace it or issue a merchandise credit, which I took. I'm hopeful that the plant I ordered will be the correct variety.
|On Apr 20, 2012, IL8900 Evanston, IL wrote:
I have ordered bulbs from Dutch Gardens for many years and have always been extremely satisfied with the quality of their fall bulbs. The Pink Impression flower bulbs were huge as well as the Miss Saigon Hyacinth bulbs I received this past year. They all bloomed beautifully in the garden. I also was thrilled with the gorgeous Intrigue Daffodils that I have ordered from them several years in a row. They are not cheap but they send great quality bulbs that are packed wonderfully.