On May 16, 2006, bloomheaven Southern United States wrote:
I ordered 2 things last week from Dutch Gardens. The first part of my ordered arrived looking really bad. I ordered 3 clematis plants that had no growth and really didn't look good. I'm waiting to see if any growth appears before I contact the company with my complaint.
The second part of my ordered arrived yesterday and boy was I surprised. The bulbs looked excellent! They were nice and healthy and even had babies on all of them except 1.
I chose a neutral rating because the first part of my order looked bad, but the second part was definitely positive.
I have had fairly good luck with Dutch Gardens bulbs in the past. This springs order was no exception. The bulbs look good and are already starting to grow in my garden, even tho our weather has been unseasonly cold and WET!!!
My problem is this:
I had ordered a dinnerplate dahlia collection and recieved two bags of red and none of the purple. Disappointment.
Next, I had ordered a new salmon colored oriental lily. They sent a substitution of a Muscadet oriental lily, I already have the Muscadet lily. I think I should have been notified about the new lily not being available and given the chance to cancel. Disappointment again.
I have tried to contact Dutch gardens three times! I haven't even heard one peep. Disappointment x3.
Third times a charm- I won't order again!!
On May 14, 2006, KSORENSON123 Montgomery, IL wrote:
I am a 5 year Dutch Garden fan. This year I decided to add
a more enhanced tulip area. I call it tulip mania. I blew the
neighbors away. I added 250 bulbs to the mix. I can not
hardly give the cuttings away fast enough. Today is Mothers day and the late spring Tulips are still kicking. Much thanks to cool weather. 1 Tulip is little. I will blast my yard with
crocus for next year. The Roses are a knock out also.
On May 14, 2006, oathkeeper5000 Owings Mills, MD wrote:
This is a good BULB company, I wouldn't order many perennials from them. I ordered a whole deluxe starter bulb kit and I was amazed at the quality, all bulbs big fresh and beautiful. They all bloomed the first year. This year some pink daffs didn't bloom and my emperor tulips didn't come up at all, but I guess that was my fault, I thought they were a type of rockery, let them stay in the ground types, or at least TRUE emperor tulips do....so I'm up in arms. Sometimes they get the "type" of plant and hardiness wrong, so I reccomend doing some research on certain bulbs, but have confidence in ordering their bulbs, top quality.
Their perennials though are a bit...lacking. I ordered some violets from them and they never made it to the fall, or bloomed. The canna I ordered died as well. They seem to branching out into all the other plants and roses and stuff, you can find those at better places.
On May 12, 2006, bbinnj West Orange, NJ (Zone 6a) wrote:
I've ordered from Dutch Gardens for years. Last year I ordered a new peony eye. When it didn't send up a shoot in april, as expected, I e-mailed them. Their response was that they will send out a new eye in the autumn (which is what you do for peonies). In March, I ordered a David Austin rose and a lilac bush. I planted both whern they came in April. Some canes of the rose turned black. I e-mailed them for advice (trim the canes? wait and see?). Their response-- they shipped out another rose right away, and yes, I should trim the canes (and now the rose is doing better).
On May 12, 2006, irishbelle Orange County, NY (Zone 5b) wrote:
I was skeptical of ordering from this company because of some of the feedback in GW but was pleasantly surprised. I had just finished a new bed on the side of my house and ran 3 roses short. I was using Home Run exclusively in this bed and the vendor I ordered my original stock through had sold out. I took a chance on Dutch Gardens because the price was MUCH, MUCH lower than my original vendor. When I received the plants, they were waxed and in body bags(double yuck), but the canes were very nice and the roots good. Much to my surprise, the growth on these Dutch Gardens roses has now surpassed the other roses which were planted three weeks earlier. I also had a very attentive and helpful representative when I placed my order, the shipping was fair and faster than anticipated.
While the customer service reps have been very helpful through several emails, the web site does not really inform the customer that all plants are ordered and shipped internationally; bulbs from Holland and other plants from Canadian growers. It would have been helpful to know that when anticipating delivery/planting times. Not a negative, just a 'wish I would have known that before I ordered' comment.
On Apr 27, 2006, MelJayTanner Rochester, NY (Zone 6a) wrote:
I ordered an assortment of bulbs and bareroots from Dutch Gardens, which arrived yesterday, packaged nicely. The bulbs look great, all large and firm, and I was blown away by the Mallow and Foxtail Lily roots-VERY large and healthy looking. I'm still waiting on my Bicolor Butterfly Bushes and Climbing Hydrangea, which should ship seperately. So far I am very happy with this company-great quality! I will order from them again.
On May 10th, 2006, MelJayTanner added the following:
the rest of my plants arrived last week. I was a little disappointed in the small size of the Butterfly bushes, but they are still healthy looking, and they always grow quickly anyways. I was pleasantly suprised with the size of the climbing hydrangea-it's very bushy and the few I have seen grown locally are twice the amount I paid for mine. On December 8th, 2007, MelJayTanner added the following:
the butterfly bushes grew lke weeds and bloomed wonderfully this past year, and the hydrangea climbed a little further up his tree. I was disappointed with the mallow, it never bloomed last year and when it did this year, it was straight pink...not what I ordered. I ordered the purple striped zebra mallow. I am going to give it away, I already have plain pink, and a prettier one at that!
On Apr 20, 2006, marksfox Austin, AR (Zone 7b) wrote:
Just this spring I purchased the bicolor butterfly bush and the border dahlia mix. I actually mailed in the catalog order form, so for doing that they seemed to arrive quickly enough. The butterfly bush arrived first and seemed healthy, though small. it is in the ground and so far it is doing fine. The dahlia tubers arrived a week or so after, and I am waiting to see how they do. Part of one of the tubers was a bit soft and damp. I removed that part and planted the rest. We will see how things turn out. I will update later.
On Apr 5, 2006, BjsBloomers Lewiston, CA (Zone 7b) wrote:
I ordered some Pereinnals from them in Feb. They arrived last week. I thought that the plants were awfully small for the prices they charged. 2 of the plants didn't look to happy. I called the Co. Explained that I was unhappy with the 2 plants not doing well, they are sending out 2 new ones, ASAP.
Other than the plants being puny, the service was good, & they seem willing to please.
I probably would not order from them again if this is the size of the plants they send. I will follow with 2 pics of the two plants in question.
On April 5th, 2006, BjsBloomers added the following:
On Mar 25, 2006, Arufo Gulf Breeze, FL (Zone 8a) wrote:
This year is the first time I have order from Dutch Gardens and as I have read through here I have seen a lot of people have had problems with this company. I just wanted to say I have been very happy with the products that I have ordered from here. They arrived on time and I have been very happy with the results so far. Maybe I am not as picky as some people, but I am very happy with this company.
Last year I put in my first order with Dutch Gardens, after having received one of their e-mails with special offers of day lilies that I just couldn't pass up. Shortly thereafter, they arrived, and the roots were huge! I planted them and they started growing immediately. Despite our very dry summer (it stopped raining in April and started again around October) my day lilies grew and grew and bloomed beautifully. I can only image how gorgeous they are going to be this year. When I sent Dutch Gardens an e-mail to say how happy I was with their plants, they send me back a thank you e-mail, plus a 10 dollar off offer on anything else I ordered. Later this fall I, again, couldn't pass up their offer on some gorgeous peonies. Unfortunately, they arrived too late to be put in the ground, and I asked the company for advice. They said, try putting them in the ground anyways, and if they don't come up by spring, let us know, and we'll replace the plants. Well, I planted them in pots instead, and so far two out of three have come up and are doing great. I am still waiting to see if no. three comes up, but if not, I know I will get another plant from them. I will consider them for all my purchases as each experience with them has been great. Most other stores should be this good!
In 2004 I ordered a number of bulbs from this company on Nov 8th. They didn't arrive til a few days before Christmas. Since the ground was not frozen I took a chance and planted them. Not one came up. In April 2005 I ordered some day lillies and perennials. One Stella d'Ora appeared for a few days; the others disappeared into the ground. The Apricot Mallows were not apricot as in the picture but a dirty white. The other plants didn't even survive the summer. Again this order was so long in arriving. When I complained I was told that bulbs had to be ordered from Europe. I would never use this supplier again.
On Nov 14, 2005, jestelleoan Tyler, TX (Zone 8a) wrote:
I got my bulbs right on time and they were packaged very well. I had a problem with one kind of bulb and e-mailed them. They returned the e-mail the next day and it was taken care of. In fact I ordered more of the same bulb and they put a very generous credit on it. Joan
On June 7th, 2006, jestelleoan added the following:
I just got another order from Dutch Gardens and I can not be live how well it was packed for plant protection. They sent me 3 Jumbo Siberia Oriental Lilies free. I order from them all the time and I am very happy with them. Joan
(10/30/05.......I had placed an order earlier this week. Today, I found a website that offered discounts, ie. $25 off $50 order. I emailed Dutch Gardens today (Sunday) and asked if they could credit me with the $25. I recieved an email the same day stating they would give me the credit.
On Oct 25, 2005, SanAntonio Richmond, VA (Zone 7b) wrote:
I recently ordered several types of bulbs and 2 iris tubers. The bulbs were great, but the iris were VERY small and dry. However, when I contacted customer service, I got IMMEDIATE feedback and a credit to my credit card for the disappointing iris. I am VERY pleased with this response.
On Sep 22, 2005, VtRoots6440 Montpelier, VT wrote:
Spring 2004 was definitely neutral/border-line negative. Living half-an-hour from Gardener's Supply in Burlington, VT., I wait until they fill bins from Dutch Gardens at reduced prices. (Gas then, cheaper than shipping.) I selected
bulbs and others. I didn't pay w/credit card, nor keep my cash receipt. Mega-people were digging through the bins, sawdust/peat everywhere. A wk. later when I got to plant, I noted many of my bulbs were soft and/or molding --- I planted some, not all came up. Bare root plants in peat were barely there, so I planted "lumps"with little success. I
E-mailed them twice, no response.
However, back to neutral/jump to positive spring 2005. Used credit card for a record, and of course lost my head at Gardener's Supply as always and bought and bought.
Casa Blanca bulbs hurriedly tossed into 2 huge pots (such a rainy spring) as were others. (No more bare-roots for me from anywhere.) Not only were bins in store neater, but bulbs much healthier, the "hometown" price is unbelievable. To top this story off is this: I lost the little plastic bag holding 8 or 10 green Gladioli bulbs. Behind the stunning, potted Casa Blanca lilies in late July, were these strange, tall & pointy "weeds" ...... right through the plastic bag, at least 5 of
them 'broke free', rooted to the dirt and bloomed like crazy. Bulbs decidedly healthier - - - I think now Gardener's supply has taken over Dutch Gardens for these last 3-4 yrs., that I can see a noticeable improvement as Gardener's Supply is nothing but the cream-of-the-crop for gardening supplies, and anything to do with plants, the community, & composting is totally organic . . . a place where a old lady gardener w/a credit card can into fierce trouble in less than an hour. I can't wait until next spring for more bulbs from Dutch Gardens.
Another little aside: For those of you that recently rec. your Dutch Garden Holland Bulb fall catalog, look on page 14 and 15. Exciting new biodegradable trays with spring bulb designs all installed for one-stop planting. (Gorgeous!) Look at the price for each tray, then look up on top of page 14 at the photo of the box the bulbs come in. What is the sticker price on the box? I called them tonight, and the most friendly gal said she didn't have a clue what that meant and said she would leave a msg. for the daytime crew and for me to call tomorrow and they would have an answer.
I too ordered the Blueberry Sundae daylily from this company. After it arrived and I had planted it, I received a letter saying the supplier had mixed up the lilies and they would no longer accept anything this supplier offered. Enclosed with my letter, they included a gift certificate for $15 or $20(forget which) and an apology for my inconvienience. I later e-mailed them and said I misplaced the certificate and would they still honor it. The reply was that they would honor it even though they could not verify my order. I was credited for $25 off my next purchase. How much more could you ask from a company ? I would rate them as "super".
On Jul 31, 2005, jlgreg Riverdale, MD (Zone 6b) wrote:
I've bought bulbs and roots from this company several times. The fall bulbs I ordered in Fall 2004 (daffodils, crocus, hyacinth, and iris) were large, basically mold and mildew free and grew well. My garden was gorgeous in March! The roots I ordered in Spring 2005 (coneflower, phlox, salvia, malva, and columbine) did fairly well, considering that I let them dry out and waited 3 weeks to plant them after I received them (very cold spring); I only had a 40% mortality rate. The coneflower did especially well.
On Jun 22, 2005, lisasmall Fairfax, VA (Zone 7a) wrote:
Maybe this should be a neutral, but I'm making it positive because Customer Service ("John") was so nice. Three hollyhocks and a buddleia I ordered were shipped in posterboard shells, and three daylilies and an iris were shipped bagged. So far, so good, but all eight items were then just tossed in a large cardboard box with no tape nor crumpled newspapers to keep them from thumping around, so they did. The buddleia and two of the daylilies took a particular beating. The hollyhocks were yellowing, but I blame that on the late purchase (mid-June) rather than the shipping.
"John" assured me that this is NOT the way they ship things as a rule and vowed to track it down, and meanwhile gave me what I asked for: 66% refund on the shipping. He probably would have given more, but I thought that was all that would be fair. The plants will live, but not flourish as quickly as they ought. So -- shipping mistakes can happen anytime anywhere, and the customer service deserves the positive for making it right.
On Jun 5, 2005, djm906 Mount Prospect, IL (Zone 5a) wrote:
My plants arrived promptly. I ordered 2 kinds of perennial phlox and 2 different hardy geraniums. The roots on all seem to be generous, but there isn't much sign of upper growth. I've planted them and will be watching them. This is my first time ordering from this company and if these plants start to grow I would order from them again. I liked their catalog.
In the fall of 2004 I ordered 350 " Pastel Tulip Bulbs" for a mass planting. I dutifully dug out the area, planted the nice size solid bubs I received from Dutch Gardens. Low and behold. the spring brought me 350 predominatley red and yellow tulips with a few pastels thrown in. I emailed them digital pictures of the results and an automated reply said they would be in contact with me. I waited six days and finally called them. They could not locate my email but did issue a refund.This seems to be a recurring theme from the messages above. I have ordered from them in the past and the product (tulips and Daffodils) are always high quality but you may not get what you ordered!
On May 27, 2005, johnsonjrbm Olympia, WA (Zone 7b) wrote:
I ordered 2 packages of bareroot sea holly. All of the rootstocks were huge, and 5 of the 6 have done extremely well. When I had determined that the 6th had rotted, they immediately started an order for a replacement. The "replacement" just arrived, and is actually a package of 3 very large rootstocks, and they all look very healthy. Will definitely order from them again.
On May 14, 2005, 75751 Fort Mill, SC (Zone 7b) wrote:
I ordered Lady Elsie May rose from Dutch Gardens. It
was received well packaged and healthy. It is already
leafing out and has buds on the rose. However, I too do not like the wax on the canes when it is received. I have ordered many roses this spring and this is the only
company that does this practice. After about a six weeks
it finally melted off. I will rank the company positive because the rose is performing well.
On May 14, 2005, Gindee77 Hampton, IL (Zone 5a) wrote:
I recently got 4 roses from this company. I ordered from them because of the ratings here on GardenWatchdog. I was happy with the roses, they have large canes, look healthy and seem to have pretty good roots. The only thing I didn't like was that they were sent with wax on them. They are all breaking dormancy and seem to be very healthy and the price was right.
On June 13th, 2005, Gindee77 added the following:
After planting these roses, it seems that the wax has actually helped the canes stay hydrated and doesn't seem to be slowing them down a bit. This goes against everything I've ever heard regarding the negative effects of wax on rose plants. They all look very healthy and are growing like wildfire! I pruned them down quite a bit and planted them as I always do, with the bud union about 3" or so, beneath ground level. I will definitely buy from them again, once I see that all the roses are labeled correctly.
I ordered several perennials from Dutch Gardens. The plants were bare roots packaged in peatmoss and sealed in clear plastic bags - 3 roots to one bag. I planted them the day they arrived but noticed that only 1 out of 3 roots were what I would judge to be "good". The others were small and not what I would call vigorous-looking. The plants I purchased were: Old Fashion Bleeding Hearts, Gladwyin Iris, 'Hollywood' Geranium, Blue Star Sea Holly.
I haven't ordered any perennials, bareroot or potted, but I did order a vast quantity of bulbs last fall. This spring I was in awe, everything I ordered has either bloomed beautifully, or is well on their way to blooming. (Daffs, Tulips, Crocus, Mountain Lilies and Erythronium)
Most negative feedback seems to be over the one mixed up Daylily, so I took a chance and ordered some perennials for this year. I will report back on how they fare!
On Apr 28, 2005, Purlefirefly Cherryville, NC wrote:
I found some red roseform begonias that I couldn't find anywhere else and ordered them right away. About a week later, while checking the site for shipping status, I found that I had ordered two sets of 8, when I only meant to order one. It was my mistake completely, but I emailed to ask if it was too late to cancel one of the sets. I was amazed to receive an email back stating that it was too late to cancel one, but that I would only be charged for one and could give the others to a friend! Talk about amazing customer service!
The bulbs did take a very long time to arrive, almost a month, but I was very pleased with the size when they did get here. They are HUGE and I planted them right away. I have other things I want and will definitely be ordering from Dutch Gardens.
On Apr 15, 2005, alteredstate Hades, SC (Zone 8b) wrote:
I've been looking for Malva Zebrina plants for a long time and finally found them at Dutch Gardens. I received the plants a few days ago and they're very nice --- a great deal! I've also purchased relatively hard-to-find bulbs (such as Aztec and Gloriosa lilies) from Dutch Gardens and was pleased with the bulbs and the price.
Timely delivery of healthy bulbs. One batch that was supposed to be a color mix turned out to be all one color. I didn't have a problem, but I thought they ought to know and emailed. They responded within 24 hours with an apology and an offer of refund or replacement.
On June 9th, 2005, frebitz changed the rating from positive to neutral and added the following:
I'm disappointed with them because all of the four color mixes that I ordered turned out not to be mixes. That is beyond chance. It is just poor quality control in the packing and shipping departments. On June 10th, 2005, frebitz added the following:
Here is a direct quote from their email response, "On our mixtures (like the anemones, guinea hen flowers and the dwarf iris) we do not guarantee the mixture of colors you may receive.". What I received were not mixes, but almost all one color.On June 15th, 2005, frebitz changed the rating from neutral to negative and added the following:
On June 21st, 2005, frebitz changed the rating from negative to positive and added the following:
From my own experience and those of others noted here, it seems that you don't always get what you order. On the other hand, they really bend over backwards to make it up to you. They are sending me two bags of daffadil bulbs to make up for the lack of colors in the mixtures that I got.
On Apr 2, 2005, gemini_sage Winchester, KY (Zone 6a) wrote:
I recieved my summer bulbs from Dutch Gardens this week, and as in the past was very pleased. One order was a replacement for mislabled lilies I got last year-whenever there is a problem, customer service has always been very friendly and accomadating. They have immediately offered my choice of refund, credit, or replacement any time I've had a problem. Out of 38 tuberous begonias, 3 were soft, and replacements are already on the way. The rest were nice big tubers(2-3"diameter), Dahlias are huge clumps, crocosmias,brodiaeas,chasmanthe, and gloriosas all large and firm. Had some problems with their perennials last year(all credited-no questions asked) and attributed it to being shipped all the way from Holland, so I prefer to get those from domestic sources. But for bulbs, I feel they can't be beat.
On Mar 9, 2005, DreamOfSpring Charleston, SC (Zone 9a) wrote:
I have ordered successfully from this company for atleast 2 years. I just received 2 orders, a variety of spring plants and bulbs including lilies, calla lilies, daylily, amarylis, japanese iris, hostas, and Hellenium. I received shipment notifications by email. All items arrived well packed, fresh, and very healthy. In the interest of full disclosure, I should indicate that the amarylis was a b/o from around Christmas time; had I purchased it for Winter bloom or if I lived in a colder Zone this might have been a point of contention. But since Amarylis are hardy in my Zone, this is not a problem for me.
I withheld my comments until I had a chance to plant them and, hence, inspect carefully. I wanted to be sure that my comments would be fair to both the supplier and the reader. Here is what I found:
The Helleniums were noticably and suprisingly vibrant and healthy, and the package contained 5 plants instead of the 3 indicated on the label. The amarylis, a new and exotic variety sold at discount, was, none the less, large, unbruised, bursting with energy, and ready to get "growing". Most of the lily bulbs were quite substantial (3"+ diameter) and fresh. In short, all of the plants and bulbs arrived wonderfully healthy, with no signs of fungus, rot, dead roots, etc.
I was very happy with my order(s), and will order from this company again.
I ordered bulbs from Dutch Gardens for the second time this year. I ordered once before and recieved very large, very healthy bulbs. This year I ordered tulip bulbs. I requested early delivery because I live in So. CA and must prechill tulip bulbs. The bulbs were not delivered early as requested, and they were quite small, and several looked somewhat unhealthy. I planted them. First of all, several of the bulbs did not even come up. Secondly, some of the tulips are of a variety I did not order. Lastly, one variety is blooming on very short stems. I am very disappointed.
On April 2nd, 2005, lupinelady changed the rating from negative to positive and added the following:
I have decided to change my rating of Dutch Gardens from negative to positive. I am changing my rating because of Dutch Garden's customer service. It is impressive. Dutch Garden's took a lot of initiative to follow up on my less than good experience with their tulip bulbs. They are sending me a full refund check for my order, and a coupon for a discount in the event that I'd like to try Dutch Gardens again.
After my conversation with their customer service representative, I felt as though my personal satisfaction with their products and service was very important to them. I think I'm ready to give Dutch Gardens another try.
On Feb 25, 2005, PatioPlanter North Hollywood, CA wrote:
I ordered some amaryllis bulbs at Christmas for some relatives and there was a problem with one of the addresses I gave. There customer service dept. went above and beyond and shipped the amaryllis twice to get it delivered. There was excellent communication and I was very impressed with how the whole situation was handled. I'll be ordering from them again next Christmas.
On Feb 19, 2005, threepools Springfield, MA wrote:
I have been ordering from Dutch Gardens for years. Their bulbs are very reasonably priced and good sized. They grow well. Occasionally, a bulb from a different variety may get in with the bulbs you order. They are happy to take care of any problem.
I would think twice about getting anything but bulbs from them. I think they must subcontract out the business. I have not had much success with their perennials.
I've been ordering from DG for a long time and while I had one shipping problem (that was partially my fault... we moved before the order arrived and they didn't get the address changed in time... free bulbs for my home buyer :-( ... but DG still refunded me for them) and just this week had a bulb problem. Several of the lilies from my Asiatic lily mixture have "tulip breaking virus" which can spread to other lilies and tulips in my garden and therefore had to be dug up and destroyed.
I emailed to inform them and the responded in less than 24 hours, had already talked to one of their horticulturists in Holland to verify the disease (I sent a picture of the plant) and were ready and willing to credit or refund or replace the bad bulbs. And when I asked, somewhat jokingly, for pain and suffering compensation, they even added a $25 credit to my account! And I just have to send them a tally of how many bulbs were affected (I planted 24 lily bulbs, but I can't tell if they have the disease until they bloom) and they'll credit me for that many lilies.
So, I'm rating this a positive experience. I've rarely seen such wonderful "above and beyond" customer service. And normally the bulbs I get from them never fail to live up to my expectations. After reading here, I'll probably resist the urge to buy perennieals from them, but I can usually get what I want in that regard from local nurseries, so that's not big thing.