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Comments regarding Dutch Gardens

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160 positives
46 neutrals
79 negatives


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Neutral Sarconti
(7 reviews)
On Dec 30, 2006, Sarconti Durham, ME (Zone 4a) wrote:

Normally I had great experiences ordering from this company but not this last time. First order, I got all my lilium bulbs and daylilies on time and in great condition. My japenese iris collection was in great condition.

Encouraged I ordered again the german iris collection and the siberian iris collection. All were rotted except Avalon Bay and that was in no great shape. The Siberians were all dead or almost dead. Lady Vanessa was not even in the package, it was empty.

I contacted Dutch Gardens and they agreed to resend the order which I recieved June 1st. A note said they could no longer get the german iris collection and no refund was offered. The siberians arrived almost dead. Butter And Sugar and Lady Vanessa were dead. I think I saved the others but they are not in great shape.

Will not be ordering irises from this company again for I have better sources. I do like the daylilies and lilium bulbs so will risk ordering those. They have honored day lily mix up in the past and treated me well until this last order over the irises.

Neutral calypsa
(19 reviews)
On Nov 16, 2006, calypsa Plymouth, MI (Zone 5b) wrote:

Although I did finally receive our bulbs, my experience was less than satisfactory. After weeks of no news, I called to check on the status of the order. I spoke with a very nice CS representative who assured me that my order had been received and that the bulbs were going to be shipped out the next day. This was 4 weeks ago.

I then called 2 weeks ago and was given the same story. I was even given a tracking number that never worked, despite being assured that it would activate shortly since the bulbs had just been sent (there was no mention of why they hadn't been sent 2 weeks prior, and this representative blatantly dodged my question). I thanked her and went back to waiting.

Finally, at the end of last week I called back. This time I was more than a little upset because I truly felt jerked around. I got a similar response to my questions, but at that time I actually got a valid tracking number. The bulbs had just been sent earlier that morning. That in and of itself upset me because of all the past promises about shipping time.

The bulbs finally arrived at my home yesterday. The packaging was TERRIBLE. Miraculously, all of the bulbs arrived and appear in good condition (this is the only reason I am giving a neutral rating instead of negative). We shall see what comes up in the spring... I will definitely not be ordering from this company again. I expected much better from a company that is linked to Gardener's Supply.

Positive g4jones
(6 reviews)
On Nov 11, 2006, g4jones Denton, TX wrote:

Purchased four types of iris and lilies. All arrived in good shape, packed well, and all appeared to be excellent bulbs.

Neutral Jpride
(2 reviews)
On Oct 31, 2006, Jpride Detroit, MI wrote:

I have yet to see the results of my planting, but I am dissappointed because of the shipping times. I know it really can't be helped but I placed orders days apart. But their shipping times are weeks apart due to when my orderes were shipped. I would recommend ordering the daylilies from there. I have heard about people getting the wrong variety. I ordered a South Seas Daylily. It shipped from Canada and was the first order I received. The shipping time was a little long, about 15 days. The plant itself was beautiful, it was very dry when I received it though, I have no idea why. The shavings in the box were BONE dry and so were the roots. They left a few pieces of foliage so I could tell what was up from down. But the roots and clump size were huge. Not what I was expecting. I will see how my tulips arrive (i'm expecting a shipment today) I also have hyacinths and lilies on the way and I'm still waiting for one more order to be shipped from Holland to customs. I will be back in the spring/summer to tell you how everything went!

Negative AndyGram
(3 reviews)
On Oct 27, 2006, AndyGram Herndon, VA wrote:

I've been suckered in by their beautiful catalog several times, but I've been consistently disappointed with the merchandise.

The dahlias I ordered from them last year were diseased. The begonias only vaguely resembled the gorgeous photograph. The toad lilies I put in this spring failed to come up. The gloriosas never bloomed.

The more common items in their catalog can be gotten cheaper elsewhere. The more exotic things have failed to live up to my expectations.

Positive Sorry
(3 reviews)
On Oct 21, 2006, Sorry Adrian, MI wrote:

I LOVE this company !!! Ordered Red Parade Tulips from them, and they were the biggest bulbs I have ever seen, 15/16cm. Big is definitely better. Huge and healthy, and they smelled fresh too, straight from Holland to your doorstep. Will definitely order from them again !!

Negative korganek
(1 review)
On Jul 26, 2006, korganek Columbia, CT wrote:

I ordered 5 sets of plants. One was substituted with a plant which I hate and I am still waiting for another set after 2 months. So I am not happy about that at all.

However, the correct plants which i did receive are doing really well. I am very surprised that they grew from the tiny ballroot plants. They are astilbe's, bleeding hearts and ballon flowers.

So the plants are good especially for the price but you'll probably get subsitutes especially if you order late (like May).

Neutral faganpb
(1 review)
On Jun 19, 2006, faganpb Theodore, AL (Zone 8b) wrote:

The Dutch Gardens staff was exceptionally friendly when I placed my order and again later when I called to check the delivery status. I ordered one each of 16504 Double Begonia Mix (8) and 16605 Flamingo Casgading Begonia (8). The bulbs were uniform in size and of seemingly good quality. I ordered them in January, received them the first of March, and planted them immediately per the instructions. All bulbs have produced beautiful leaves, though some quite sparcely, only two (one each) have actually flowered. I rate the experience moderate because I took great pain in properly caring for the plants but remain sadly disappointed in the results. In hindsight, I suspect the problem is the climatical difference; therefore, will not order from Holland again. I live in zone 8b.

Neutral sherrinbull
(2 reviews)
On Jun 15, 2006, sherrinbull Derry, NH (Zone 5b) wrote:

Mixed success. I ordered Razzmatazz Coneflower "NEW FOR 2006: Our Blooming Power! perennials —the largest size we offer! These beefy, extra-large plants are guaranteed to fill out quickly and bloom this summer."
and recieved a letter stating that the seedlings needed more time to stretch and that they would be late. No biggie. But when I received my "beefy extra large plant" it was under 1" tall had two leaves and was severely shrivelled. Knowing that tender things may not travel well I have babied the surviving item. The two leaves are still there - but it hasn't grown and its definately not the *beefy* potted plant I was promised or paid for. I admit I haven't called because the item is no longer available and I really don't care for anything else from them.
On the flip side - I also ordered some Fanfare Gaillardia. These did indeed come in 3" pots and were hardy and healthy and getting ready to bloom despite our "flood season" in the northeast. They do have some unique items and the jury is still out whether I would order again.

Positive sawise
(4 reviews)
On Jun 12, 2006, sawise Cadiz, KY wrote:

In 2003, I ordered a very expensive Goldmine Yellow Peony from Dutch Gardens. I e-mailed them in 2004 saying that although the peony came up, it didn't bloom. They responded for me to give it more time -- that it can take a couple of years for a peony to bloom -- and to keep in touch. In 2006, it bloomed. I e-mailed Dutch Gardens and told them that it bloomed, it was very pretty, but was a pale yellow, not the bright yellow pictured. And that the plant itself was beautiful. Much to my surprise, they gave me a $20 credit, since the flower wasn't as yellow as expected! I was very (happily) surprised and can't wait to choose more bulbs!

Positive LenasGarden
(3 reviews)
On Jun 10, 2006, LenasGarden Tiffin, OH (Zone 5b) wrote:

Even though there were quite a few Negative and Neutral ratings, I decided to place an order because they had Hakonechloa Aureola which is a yellow and pink hued grass. Their price was low and they offered free shipping, so I thought I'd give them a try. I kinda braced myself to be disappointed because of some of the other buyers experiences, but I was pleasantly surprised. The plants were really excellent and I was impressed with their superior packing. I ordered three plants and they were each enclosed in a cardboard tube to protect the blades of grass. They were nestled into another box for secure shipping. They arrived moist and showed no sign of wilt. I ordered in March and received the plants in May - which is Ohio's planting time. The grass is healthy and growing.

I was very happy with my purchase and I definitely would buy from them again.

Positive jmorth
(14 reviews)
On Jun 8, 2006, jmorth Divernon, IL (Zone 5b) wrote:

I have periodically ordered from this company over the years and been satisfied. However, this year I ordered two sets (6) of a new lily (Salmon Star) which they apparently ran out of; instead of consulting about substitution they choose to send me 10 lilies of their choice (Muscadet). I've plenty of them already so I informed them that I was not satisfied with their policy of substituting without consultation and didn't really want what they decided to send. They told me to keep their choice and to tell them my preference. I responded that my choice would be Black Beauty. When these arrived late last month there were three sets totalling 9 Black Beauties. The end result- a still satisfied customer.

Positive beaker_ch
(23 reviews)
On Jun 3, 2006, beaker_ch Columbia Heights, MN (Zone 4a) wrote:

This spring when the tulips bloomed, I was dismayed to find that some of the bulbs I ordered fro Dutch Gardens were not true to name. They were very nice about it and refunded me my money. Later, after seeing a plant I wanted on one of the forum threads, I went looking for it and Dutch Gardens was the only place that had it. I ordered 3. Upon receiving my order, I was very happy to find 3 very healthy plants packaged very similar to orders I received from Lazy SS Farm. They also sent me 3 bonus Regale Lily bulbs and this was on an only 18.00 order. I'm very leery of most of the "dutch" bulb sites, but I think Dutch Gardens tries to do a good job. I will order from them again.

Positive touchdown
(5 reviews)
On May 30, 2006, touchdown Altoona, PA wrote:

I will say this is another great company. Last fall I ordered hundreds of bulbs and my spring garden looked outstanding. Very healthy and large bulbs. Also I ordered two rose bushes and they are doing very well. I can't wait to seem them blooming over the summer.
I will order again from them. Thank you

Neutral rubygloomrox
(5 reviews)
On May 27, 2006, rubygloomrox Red Wing, MN wrote:

The bulbs I recieved from them were big and healthy. The perennials looked a little rough, though I was able to revive most of them. However, my bare root geranium was dead. When I contacted them, they did get back to me pretty quick. However, the shipping for the season was done. So I could either wait until spring for another one, or I could get a credit on my account. I took the credit on the account. Unfortunately, there isn't anything "seasonally available" on their site that I want right now, and I won't be credited for the shipping and handling charges on the geranium. I don't think that's fair at all. Especially since the shipping and handling obviously wasn't good enough to keep the plant alive. I think when I use up my credit I will probably not order from them again.

Positive jayme25
(8 reviews)
On May 26, 2006, jayme25 Enumclaw, WA wrote:

I have had mixed success with Dutch Gardens. I have placed orders with them for three years. My orders have always come on time and in pretty good shape. But, sometimes their stuff doesn't grow. I know this is normal. Plants weren't designed to live in a box for a few weeks and then expected to grow. I have still kept a positive rating because they have great customer service. My emails are always answered within two days. If I am not happy, they refund my money. Another plus, their dahlia bulbs are great.

Negative Falconet
(8 reviews)
On May 16, 2006, Falconet New York, NY (Zone 7a) wrote:

Although I normally order bulbs and lilies from smaller specialist nurseries, in 2004 I decided to give Dutch Gardens a try because they had one particular variety of Dutch iris ('Delft Blue') that I was looking for. In the same order I included Crocus 'Bluebird' and several varieties of tulips (separate, not a collection).

The following spring I found that 2/3 of the 'Delft Blue' were something else entirely; some of the crocus were instead a mixture of white, lavender and a screaming schoolbus-yellow varieties; and two of the tulips were not as labeled/ordered.

I would not order from them again, as their quality control in the picking/packing department clearly isn't what it should be.

Neutral bloomheaven
(14 reviews)
On May 16, 2006, bloomheaven Southern,
United States wrote:

I ordered 2 things last week from Dutch Gardens. The first part of my ordered arrived looking really bad. I ordered 3 clematis plants that had no growth and really didn't look good. I'm waiting to see if any growth appears before I contact the company with my complaint.
The second part of my ordered arrived yesterday and boy was I surprised. The bulbs looked excellent! They were nice and healthy and even had babies on all of them except 1.
I chose a neutral rating because the first part of my order looked bad, but the second part was definitely positive.

Negative beergirl8
(4 reviews)
On May 16, 2006, beergirl8 Galena, IL wrote:

I have had fairly good luck with Dutch Gardens bulbs in the past. This springs order was no exception. The bulbs look good and are already starting to grow in my garden, even tho our weather has been unseasonly cold and WET!!!
My problem is this:
I had ordered a dinnerplate dahlia collection and recieved two bags of red and none of the purple. Disappointment.
Next, I had ordered a new salmon colored oriental lily. They sent a substitution of a Muscadet oriental lily, I already have the Muscadet lily. I think I should have been notified about the new lily not being available and given the chance to cancel. Disappointment again.
I have tried to contact Dutch gardens three times! I haven't even heard one peep. Disappointment x3.
Third times a charm- I won't order again!!

Positive KSORENSON123
(1 review)
On May 14, 2006, KSORENSON123 Montgomery, IL wrote:

I am a 5 year Dutch Garden fan. This year I decided to add
a more enhanced tulip area. I call it tulip mania. I blew the
neighbors away. I added 250 bulbs to the mix. I can not
hardly give the cuttings away fast enough. Today is Mothers day and the late spring Tulips are still kicking. Much thanks to cool weather. 1 Tulip is little. I will blast my yard with
crocus for next year. The Roses are a knock out also.

Positive oathkeeper5000
(2 reviews)
On May 14, 2006, oathkeeper5000 Owings Mills, MD wrote:

This is a good BULB company, I wouldn't order many perennials from them. I ordered a whole deluxe starter bulb kit and I was amazed at the quality, all bulbs big fresh and beautiful. They all bloomed the first year. This year some pink daffs didn't bloom and my emperor tulips didn't come up at all, but I guess that was my fault, I thought they were a type of rockery, let them stay in the ground types, or at least TRUE emperor tulips I'm up in arms. Sometimes they get the "type" of plant and hardiness wrong, so I reccomend doing some research on certain bulbs, but have confidence in ordering their bulbs, top quality.

Their perennials though are a bit...lacking. I ordered some violets from them and they never made it to the fall, or bloomed. The canna I ordered died as well. They seem to branching out into all the other plants and roses and stuff, you can find those at better places.

Positive bbinnj
(21 reviews)
On May 12, 2006, bbinnj West Orange, NJ (Zone 6a) wrote:

I've ordered from Dutch Gardens for years. Last year I ordered a new peony eye. When it didn't send up a shoot in april, as expected, I e-mailed them. Their response was that they will send out a new eye in the autumn (which is what you do for peonies). In March, I ordered a David Austin rose and a lilac bush. I planted both whern they came in April. Some canes of the rose turned black. I e-mailed them for advice (trim the canes? wait and see?). Their response-- they shipped out another rose right away, and yes, I should trim the canes (and now the rose is doing better).

Positive irishbelle
(9 reviews)
On May 12, 2006, irishbelle Orange County, NY (Zone 5b) wrote:

I was skeptical of ordering from this company because of some of the feedback in GW but was pleasantly surprised. I had just finished a new bed on the side of my house and ran 3 roses short. I was using Home Run exclusively in this bed and the vendor I ordered my original stock through had sold out. I took a chance on Dutch Gardens because the price was MUCH, MUCH lower than my original vendor. When I received the plants, they were waxed and in body bags(double yuck), but the canes were very nice and the roots good. Much to my surprise, the growth on these Dutch Gardens roses has now surpassed the other roses which were planted three weeks earlier. I also had a very attentive and helpful representative when I placed my order, the shipping was fair and faster than anticipated.

Neutral klmmac
(1 review)
On May 10, 2006, klmmac Lucerne, CA wrote:

While the customer service reps have been very helpful through several emails, the web site does not really inform the customer that all plants are ordered and shipped internationally; bulbs from Holland and other plants from Canadian growers. It would have been helpful to know that when anticipating delivery/planting times. Not a negative, just a 'wish I would have known that before I ordered' comment.

Positive MelJayTanner
(8 reviews)
On Apr 27, 2006, MelJayTanner Rochester, NY (Zone 6a) wrote:

I ordered an assortment of bulbs and bareroots from Dutch Gardens, which arrived yesterday, packaged nicely. The bulbs look great, all large and firm, and I was blown away by the Mallow and Foxtail Lily roots-VERY large and healthy looking. I'm still waiting on my Bicolor Butterfly Bushes and Climbing Hydrangea, which should ship seperately. So far I am very happy with this company-great quality! I will order from them again.

On May 10th, 2006, MelJayTanner added the following:

the rest of my plants arrived last week. I was a little disappointed in the small size of the Butterfly bushes, but they are still healthy looking, and they always grow quickly anyways. I was pleasantly suprised with the size of the climbing hydrangea-it's very bushy and the few I have seen grown locally are twice the amount I paid for mine.
On December 8th, 2007, MelJayTanner added the following:

the butterfly bushes grew lke weeds and bloomed wonderfully this past year, and the hydrangea climbed a little further up his tree. I was disappointed with the mallow, it never bloomed last year and when it did this year, it was straight pink...not what I ordered. I ordered the purple striped zebra mallow. I am going to give it away, I already have plain pink, and a prettier one at that!
Neutral marksfox
(1 review)
On Apr 20, 2006, marksfox Austin, AR (Zone 7b) wrote:

Just this spring I purchased the bicolor butterfly bush and the border dahlia mix. I actually mailed in the catalog order form, so for doing that they seemed to arrive quickly enough. The butterfly bush arrived first and seemed healthy, though small. it is in the ground and so far it is doing fine. The dahlia tubers arrived a week or so after, and I am waiting to see how they do. Part of one of the tubers was a bit soft and damp. I removed that part and planted the rest. We will see how things turn out. I will update later.

Neutral BjsBloomers
(1 review)
On Apr 5, 2006, BjsBloomers Lewiston, CA (Zone 7b) wrote:

I ordered some Pereinnals from them in Feb. They arrived last week. I thought that the plants were awfully small for the prices they charged. 2 of the plants didn't look to happy. I called the Co. Explained that I was unhappy with the 2 plants not doing well, they are sending out 2 new ones, ASAP.
Other than the plants being puny, the service was good, & they seem willing to please.
I probably would not order from them again if this is the size of the plants they send. I will follow with 2 pics of the two plants in question.

On April 5th, 2006, BjsBloomers added the following:

Darn, won't let me add the pics!~ Rats!
Positive Arufo
(2 reviews)
On Mar 25, 2006, Arufo Gulf Breeze, FL (Zone 8a) wrote:

This year is the first time I have order from Dutch Gardens and as I have read through here I have seen a lot of people have had problems with this company. I just wanted to say I have been very happy with the products that I have ordered from here. They arrived on time and I have been very happy with the results so far. Maybe I am not as picky as some people, but I am very happy with this company.

Positive moostveen
(4 reviews)
On Mar 14, 2006, moostveen Millstone, NJ wrote:

Last year I put in my first order with Dutch Gardens, after having received one of their e-mails with special offers of day lilies that I just couldn't pass up. Shortly thereafter, they arrived, and the roots were huge! I planted them and they started growing immediately. Despite our very dry summer (it stopped raining in April and started again around October) my day lilies grew and grew and bloomed beautifully. I can only image how gorgeous they are going to be this year. When I sent Dutch Gardens an e-mail to say how happy I was with their plants, they send me back a thank you e-mail, plus a 10 dollar off offer on anything else I ordered. Later this fall I, again, couldn't pass up their offer on some gorgeous peonies. Unfortunately, they arrived too late to be put in the ground, and I asked the company for advice. They said, try putting them in the ground anyways, and if they don't come up by spring, let us know, and we'll replace the plants. Well, I planted them in pots instead, and so far two out of three have come up and are doing great. I am still waiting to see if no. three comes up, but if not, I know I will get another plant from them. I will consider them for all my purchases as each experience with them has been great. Most other stores should be this good!

Negative good2beaok
(4 reviews)
On Mar 14, 2006, good2beaok Washington, DC wrote:

In 2004 I ordered a number of bulbs from this company on Nov 8th. They didn't arrive til a few days before Christmas. Since the ground was not frozen I took a chance and planted them. Not one came up. In April 2005 I ordered some day lillies and perennials. One Stella d'Ora appeared for a few days; the others disappeared into the ground. The Apricot Mallows were not apricot as in the picture but a dirty white. The other plants didn't even survive the summer. Again this order was so long in arriving. When I complained I was told that bulbs had to be ordered from Europe. I would never use this supplier again.

Positive jxmc
(2 reviews)
On Dec 30, 2005, jxmc Tallahassee, FL wrote:

In Spring 2005, ordered a trio of roses (Everlasting Love, Moonstone, and Full Sail) for my parents' 50th anniversary.

Roses arrived promptly. Everlasting Love and Moonstone thrived, but Full Sail was a dud and died.

Contacted customer service in Dec 2005 via e-mail asking when I could order another one and they happily said they would replace it and put in an order with the shipper for me.

As it was too late to get a new one in 2005, will have the replacement in 2006.

Positive jestelleoan
(19 reviews)
On Nov 14, 2005, jestelleoan Tyler, TX (Zone 8a) wrote:

I got my bulbs right on time and they were packaged very well. I had a problem with one kind of bulb and e-mailed them. They returned the e-mail the next day and it was taken care of. In fact I ordered more of the same bulb and they put a very generous credit on it. Joan

On June 7th, 2006, jestelleoan added the following:

I just got another order from Dutch Gardens and I can not be live how well it was packed for plant protection. They sent me 3 Jumbo Siberia Oriental Lilies free. I order from them all the time and I am very happy with them. Joan
Positive Frogette57
(1 review)
On Oct 30, 2005, Frogette57 Woodstock, GA wrote:

(10/30/05.......I had placed an order earlier this week. Today, I found a website that offered discounts, ie. $25 off $50 order. I emailed Dutch Gardens today (Sunday) and asked if they could credit me with the $25. I recieved an email the same day stating they would give me the credit.

Now, that's GREAT service!!!!!

Positive SanAntonio
(1 review)
On Oct 25, 2005, SanAntonio Richmond, VA (Zone 7b) wrote:

I recently ordered several types of bulbs and 2 iris tubers. The bulbs were great, but the iris were VERY small and dry. However, when I contacted customer service, I got IMMEDIATE feedback and a credit to my credit card for the disappointing iris. I am VERY pleased with this response.

Positive distinctdesigns
(3 reviews)
On Oct 17, 2005, distinctdesigns Lisle, IL wrote:


Positive VtRoots6440
(4 reviews)
On Sep 22, 2005, VtRoots6440 Montpelier, VT wrote:

Spring 2004 was definitely neutral/border-line negative. Living half-an-hour from Gardener's Supply in Burlington, VT., I wait until they fill bins from Dutch Gardens at reduced prices. (Gas then, cheaper than shipping.) I selected
bulbs and others. I didn't pay w/credit card, nor keep my cash receipt. Mega-people were digging through the bins, sawdust/peat everywhere. A wk. later when I got to plant, I noted many of my bulbs were soft and/or molding --- I planted some, not all came up. Bare root plants in peat were barely there, so I planted "lumps"with little success. I
E-mailed them twice, no response.

However, back to neutral/jump to positive spring 2005. Used credit card for a record, and of course lost my head at Gardener's Supply as always and bought and bought.
Casa Blanca bulbs hurriedly tossed into 2 huge pots (such a rainy spring) as were others. (No more bare-roots for me from anywhere.) Not only were bins in store neater, but bulbs much healthier, the "hometown" price is unbelievable. To top this story off is this: I lost the little plastic bag holding 8 or 10 green Gladioli bulbs. Behind the stunning, potted Casa Blanca lilies in late July, were these strange, tall & pointy "weeds" ...... right through the plastic bag, at least 5 of
them 'broke free', rooted to the dirt and bloomed like crazy. Bulbs decidedly healthier - - - I think now Gardener's supply has taken over Dutch Gardens for these last 3-4 yrs., that I can see a noticeable improvement as Gardener's Supply is nothing but the cream-of-the-crop for gardening supplies, and anything to do with plants, the community, & composting is totally organic . . . a place where a old lady gardener w/a credit card can into fierce trouble in less than an hour. I can't wait until next spring for more bulbs from Dutch Gardens.

Another little aside: For those of you that recently rec. your Dutch Garden Holland Bulb fall catalog, look on page 14 and 15. Exciting new biodegradable trays with spring bulb designs all installed for one-stop planting. (Gorgeous!) Look at the price for each tray, then look up on top of page 14 at the photo of the box the bulbs come in. What is the sticker price on the box? I called them tonight, and the most friendly gal said she didn't have a clue what that meant and said she would leave a msg. for the daytime crew and for me to call tomorrow and they would have an answer.

Positive GreenOnion
(1 review)
On Aug 17, 2005, GreenOnion Lincoln, IL wrote:

I too ordered the Blueberry Sundae daylily from this company. After it arrived and I had planted it, I received a letter saying the supplier had mixed up the lilies and they would no longer accept anything this supplier offered. Enclosed with my letter, they included a gift certificate for $15 or $20(forget which) and an apology for my inconvienience. I later e-mailed them and said I misplaced the certificate and would they still honor it. The reply was that they would honor it even though they could not verify my order. I was credited for $25 off my next purchase. How much more could you ask from a company ? I would rate them as "super".

Positive jlgreg
(2 reviews)
On Jul 31, 2005, jlgreg Riverdale, MD (Zone 6b) wrote:

I've bought bulbs and roots from this company several times. The fall bulbs I ordered in Fall 2004 (daffodils, crocus, hyacinth, and iris) were large, basically mold and mildew free and grew well. My garden was gorgeous in March! The roots I ordered in Spring 2005 (coneflower, phlox, salvia, malva, and columbine) did fairly well, considering that I let them dry out and waited 3 weeks to plant them after I received them (very cold spring); I only had a 40% mortality rate. The coneflower did especially well.

Positive lisasmall
(2 reviews)
On Jun 22, 2005, lisasmall Fairfax, VA (Zone 7a) wrote:

Maybe this should be a neutral, but I'm making it positive because Customer Service ("John") was so nice. Three hollyhocks and a buddleia I ordered were shipped in posterboard shells, and three daylilies and an iris were shipped bagged. So far, so good, but all eight items were then just tossed in a large cardboard box with no tape nor crumpled newspapers to keep them from thumping around, so they did. The buddleia and two of the daylilies took a particular beating. The hollyhocks were yellowing, but I blame that on the late purchase (mid-June) rather than the shipping.

"John" assured me that this is NOT the way they ship things as a rule and vowed to track it down, and meanwhile gave me what I asked for: 66% refund on the shipping. He probably would have given more, but I thought that was all that would be fair. The plants will live, but not flourish as quickly as they ought. So -- shipping mistakes can happen anytime anywhere, and the customer service deserves the positive for making it right.

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