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|On Oct 25, 2005, SanAntonio Richmond, VA (Zone 7b) wrote:
I recently ordered several types of bulbs and 2 iris tubers. The bulbs were great, but the iris were VERY small and dry. However, when I contacted customer service, I got IMMEDIATE feedback and a credit to my credit card for the disappointing iris. I am VERY pleased with this response.
|On Oct 17, 2005, distinctdesigns Lisle, IL wrote:
VERY HELPFUL IN PROVIDING A REFUND FOR PLANTS THAT DID NOT GROW. I APPRECIATE A COMPANY THAT STANDS BEHIND THE QUALITY OF THEIR PLANTS.
|On Sep 22, 2005, VtRoots6440 Montpelier, VT wrote:
Spring 2004 was definitely neutral/border-line negative. Living half-an-hour from Gardener's Supply in Burlington, VT., I wait until they fill bins from Dutch Gardens at reduced prices. (Gas then, cheaper than shipping.) I selected
|On Aug 17, 2005, GreenOnion Lincoln, IL wrote:
I too ordered the Blueberry Sundae daylily from this company. After it arrived and I had planted it, I received a letter saying the supplier had mixed up the lilies and they would no longer accept anything this supplier offered. Enclosed with my letter, they included a gift certificate for $15 or $20(forget which) and an apology for my inconvienience. I later e-mailed them and said I misplaced the certificate and would they still honor it. The reply was that they would honor it even though they could not verify my order. I was credited for $25 off my next purchase. How much more could you ask from a company ? I would rate them as "super".
|On Jul 31, 2005, jlgreg Riverdale, MD (Zone 6b) wrote:
I've bought bulbs and roots from this company several times. The fall bulbs I ordered in Fall 2004 (daffodils, crocus, hyacinth, and iris) were large, basically mold and mildew free and grew well. My garden was gorgeous in March! The roots I ordered in Spring 2005 (coneflower, phlox, salvia, malva, and columbine) did fairly well, considering that I let them dry out and waited 3 weeks to plant them after I received them (very cold spring); I only had a 40% mortality rate. The coneflower did especially well.
|On Jun 22, 2005, lisasmall Fairfax, VA (Zone 7a) wrote:
Maybe this should be a neutral, but I'm making it positive because Customer Service ("John") was so nice. Three hollyhocks and a buddleia I ordered were shipped in posterboard shells, and three daylilies and an iris were shipped bagged. So far, so good, but all eight items were then just tossed in a large cardboard box with no tape nor crumpled newspapers to keep them from thumping around, so they did. The buddleia and two of the daylilies took a particular beating. The hollyhocks were yellowing, but I blame that on the late purchase (mid-June) rather than the shipping.
|On Jun 5, 2005, djm906 Mount Prospect, IL (Zone 5a) wrote:
My plants arrived promptly. I ordered 2 kinds of perennial phlox and 2 different hardy geraniums. The roots on all seem to be generous, but there isn't much sign of upper growth. I've planted them and will be watching them. This is my first time ordering from this company and if these plants start to grow I would order from them again. I liked their catalog.
|On Jun 4, 2005, shademan Waukesha, WI wrote:
In the fall of 2004 I ordered 350 " Pastel Tulip Bulbs" for a mass planting. I dutifully dug out the area, planted the nice size solid bubs I received from Dutch Gardens. Low and behold. the spring brought me 350 predominatley red and yellow tulips with a few pastels thrown in. I emailed them digital pictures of the results and an automated reply said they would be in contact with me. I waited six days and finally called them. They could not locate my email but did issue a refund.This seems to be a recurring theme from the messages above. I have ordered from them in the past and the product (tulips and Daffodils) are always high quality but you may not get what you ordered!
|On May 27, 2005, johnsonjrbm Olympia, WA (Zone 7b) wrote:
I ordered 2 packages of bareroot sea holly. All of the rootstocks were huge, and 5 of the 6 have done extremely well. When I had determined that the 6th had rotted, they immediately started an order for a replacement. The "replacement" just arrived, and is actually a package of 3 very large rootstocks, and they all look very healthy. Will definitely order from them again.
|On May 14, 2005, 75751 Fort Mill, SC (Zone 7b) wrote:
I ordered Lady Elsie May rose from Dutch Gardens. It
|On May 14, 2005, Gindee77 Hampton, IL (Zone 5a) wrote:
I recently got 4 roses from this company. I ordered from them because of the ratings here on GardenWatchdog. I was happy with the roses, they have large canes, look healthy and seem to have pretty good roots. The only thing I didn't like was that they were sent with wax on them. They are all breaking dormancy and seem to be very healthy and the price was right.
On June 13th, 2005, Gindee77 added the following:
After planting these roses, it seems that the wax has actually helped the canes stay hydrated and doesn't seem to be slowing them down a bit. This goes against everything I've ever heard regarding the negative effects of wax on rose plants. They all look very healthy and are growing like wildfire! I pruned them down quite a bit and planted them as I always do, with the bud union about 3" or so, beneath ground level. I will definitely buy from them again, once I see that all the roses are labeled correctly.
|On May 6, 2005, Tarragon Beverly, MA (Zone 6a) wrote:
I ordered several perennials from Dutch Gardens. The plants were bare roots packaged in peatmoss and sealed in clear plastic bags - 3 roots to one bag. I planted them the day they arrived but noticed that only 1 out of 3 roots were what I would judge to be "good". The others were small and not what I would call vigorous-looking. The plants I purchased were: Old Fashion Bleeding Hearts, Gladwyin Iris, 'Hollywood' Geranium, Blue Star Sea Holly.
|On May 5, 2005, neferisis Quakertown, PA wrote:
I haven't ordered any perennials, bareroot or potted, but I did order a vast quantity of bulbs last fall. This spring I was in awe, everything I ordered has either bloomed beautifully, or is well on their way to blooming. (Daffs, Tulips, Crocus, Mountain Lilies and Erythronium)
|On Apr 28, 2005, Purlefirefly Cherryville, NC wrote:
I found some red roseform begonias that I couldn't find anywhere else and ordered them right away. About a week later, while checking the site for shipping status, I found that I had ordered two sets of 8, when I only meant to order one. It was my mistake completely, but I emailed to ask if it was too late to cancel one of the sets. I was amazed to receive an email back stating that it was too late to cancel one, but that I would only be charged for one and could give the others to a friend! Talk about amazing customer service!
|On Apr 20, 2005, muddster wrote:
Just recieved my order of Malva, Dahlia, and Campanula. All is well and I am pleased with the promptness and packing care of the order. The plants look healthy and large. BB
|On Apr 15, 2005, alteredstate Hades, SC (Zone 8b) wrote:
I've been looking for Malva Zebrina plants for a long time and finally found them at Dutch Gardens. I received the plants a few days ago and they're very nice --- a great deal! I've also purchased relatively hard-to-find bulbs (such as Aztec and Gloriosa lilies) from Dutch Gardens and was pleased with the bulbs and the price.
|On Apr 7, 2005, frebitz Owings Mills, MD wrote:
Timely delivery of healthy bulbs. One batch that was supposed to be a color mix turned out to be all one color. I didn't have a problem, but I thought they ought to know and emailed. They responded within 24 hours with an apology and an offer of refund or replacement.
On June 9th, 2005, frebitz changed the rating from positive to neutral and added the following:
I'm disappointed with them because all of the four color mixes that I ordered turned out not to be mixes. That is beyond chance. It is just poor quality control in the packing and shipping departments.
On June 10th, 2005, frebitz added the following:
Here is a direct quote from their email response, "On our mixtures (like the anemones, guinea hen flowers and the dwarf iris) we do not guarantee the mixture of colors you may receive.". What I received were not mixes, but almost all one color.
On June 15th, 2005, frebitz changed the rating from neutral to negative and added the following:
On June 21st, 2005, frebitz changed the rating from negative to positive and added the following:
From my own experience and those of others noted here, it seems that you don't always get what you order. On the other hand, they really bend over backwards to make it up to you. They are sending me two bags of daffadil bulbs to make up for the lack of colors in the mixtures that I got.
|On Apr 2, 2005, gemini_sage Winchester, KY (Zone 6a) wrote:
I recieved my summer bulbs from Dutch Gardens this week, and as in the past was very pleased. One order was a replacement for mislabled lilies I got last year-whenever there is a problem, customer service has always been very friendly and accomadating. They have immediately offered my choice of refund, credit, or replacement any time I've had a problem. Out of 38 tuberous begonias, 3 were soft, and replacements are already on the way. The rest were nice big tubers(2-3"diameter), Dahlias are huge clumps, crocosmias,brodiaeas,chasmanthe, and gloriosas all large and firm. Had some problems with their perennials last year(all credited-no questions asked) and attributed it to being shipped all the way from Holland, so I prefer to get those from domestic sources. But for bulbs, I feel they can't be beat.
|On Mar 9, 2005, DreamOfSpring Charleston, SC (Zone 9a) wrote:
I have ordered successfully from this company for atleast 2 years. I just received 2 orders, a variety of spring plants and bulbs including lilies, calla lilies, daylily, amarylis, japanese iris, hostas, and Hellenium. I received shipment notifications by email. All items arrived well packed, fresh, and very healthy. In the interest of full disclosure, I should indicate that the amarylis was a b/o from around Christmas time; had I purchased it for Winter bloom or if I lived in a colder Zone this might have been a point of contention. But since Amarylis are hardy in my Zone, this is not a problem for me.
|On Mar 4, 2005, lupinelady Placentia, CA wrote:
I ordered bulbs from Dutch Gardens for the second time this year. I ordered once before and recieved very large, very healthy bulbs. This year I ordered tulip bulbs. I requested early delivery because I live in So. CA and must prechill tulip bulbs. The bulbs were not delivered early as requested, and they were quite small, and several looked somewhat unhealthy. I planted them. First of all, several of the bulbs did not even come up. Secondly, some of the tulips are of a variety I did not order. Lastly, one variety is blooming on very short stems. I am very disappointed.
On April 2nd, 2005, lupinelady changed the rating from negative to positive and added the following:
I have decided to change my rating of Dutch Gardens from negative to positive. I am changing my rating because of Dutch Garden's customer service. It is impressive. Dutch Garden's took a lot of initiative to follow up on my less than good experience with their tulip bulbs. They are sending me a full refund check for my order, and a coupon for a discount in the event that I'd like to try Dutch Gardens again.
After my conversation with their customer service representative, I felt as though my personal satisfaction with their products and service was very important to them. I think I'm ready to give Dutch Gardens another try.
|On Feb 25, 2005, PatioPlanter North Hollywood, CA wrote:
|On Feb 19, 2005, threepools Springfield, MA wrote:
I have been ordering from Dutch Gardens for years. Their bulbs are very reasonably priced and good sized. They grow well. Occasionally, a bulb from a different variety may get in with the bulbs you order. They are happy to take care of any problem.
|On Feb 17, 2005, hgalindo Houston, TX wrote:
I've been ordering from DG for a long time and while I had one shipping problem (that was partially my fault... we moved before the order arrived and they didn't get the address changed in time... free bulbs for my home buyer :-( ... but DG still refunded me for them) and just this week had a bulb problem. Several of the lilies from my Asiatic lily mixture have "tulip breaking virus" which can spread to other lilies and tulips in my garden and therefore had to be dug up and destroyed.
|On Dec 28, 2004, Chris_W Cement City, MI (Zone 5b) wrote:
I ordered bulbs for fall planting and was very happy with the size and quality received. The order did take a little while to arrive as it had to come from Holland, so in the future I will try to order a little earlier, but overall I was happy. I ordered some of the same items from another company and received bubs that were about 1/3rd the size, so next time I'll just order bulbs from Dutch Gardens instead.
|On Dec 11, 2004, dogmomky Owensboro, KY wrote:
I ordered 2 different varieties of daylilies and had a 50-50 experience. My Spacecoast Starburst was wonderful. I bloomed heavily, was very healthy and quite beautiful. But my Blueberry Sundae was a diasaster. When it bloomed is was obvious it was the wrong variety. It was to Dutch Garden's credit they were cordial. They refunded my money promptly. Later they even sent me a statement they had been cheated by THEIR grower. I feel they did try to make it right but I lost a whole growing season. No wonder Blueberry Sundae was such a good price. I would hesitate before buing from them again.
|On Nov 18, 2004, kdjoergensen Waxhaw (Charlotte), NC (Zone 7b) wrote:
I purchased tuberous begonias from this company in 2003. The tubers were nice and healthy, and large. They grew and bloomed nicely. Their customer service was very friendly, too.
|On Oct 26, 2004, SugarMaple Southbridge, MA (Zone 5b) wrote:
I have ordered a lot of bulbs, roots, and rhizomes from Dutch Gardens. Despite some total failures, I still like the company. Maybe it's because they are a little cheaper than one of the other companies that I use. This year, I managed to grow 3 out of 4 roses, although one did not bloom at all and one did not bloom in the color that I expected. Half of my Lily of the Valley did not grow at all. I got a verbascum substitute for a geranium that I really wanted, and the verbascum didn't even bloom. My iris didn't bloom. The monarda and the pulmonaria didn't bloom. Maybe they will all bloom next year. On the other hand, five of their other plant varieties did bloom this year. Maybe I like DG because they ship my orders when I expect them to. Or maybe I just like them because they are the ones who fill the orders for my Memory Garden.
|On Oct 8, 2004, GingerMA West Springfield, MA wrote:
I bought 150+ bulbs from Dutch Gardens last fall. Out of those bulbs, most were tulips. All the bulbs were fresh and of good size, and all came out this spring. I did notice during the spring that about 20 tulips were mislabeled, and not what I ordered. I sent an e-mail to their customer service and was very pleased with their responsiveness. Two weeks ago, I received the replacement for the mislabeled bulbs. I have to say that I am very pleased with the efficiency of the company. Btw, I noticed that most complaints about the company were with regard to the daylilies order. My experience with daylilies/perennials is that you should always go with the companies that specialized in that. As for bulbs, I believe DG is a pretty reliable source.
|On Jul 21, 2004, bonsaiboy wrote:
I just wanted to commend Dutch Gardens on their wonderful customer service. I had a small problem with one of their items. I e-mailed them with my problem and in almost no time at all, they replied and fixed the problem. It is good to know that a company that I choose to purchase from cares enough to reply to my e-mails quickly and also to help to solve any problems I may have with their products. Thank you Dutch Gardens!
|On Jul 21, 2004, Lindsey146 Mira Loma, CA wrote:
Recieved DG's beautiful catalog early this spring and was very impressed with their variety and competitive prices. I was reworking my "red/white" area and found several roses that I was charmed by. I purchased 5 spending approx. $80, 1/12/04. They were 6 weeks getting here and when I got into my order I was terribly disappointed. The "Queen O' The Lakes" had a split crown. All only had paper tags and I expected that as most premium roses I had ordered over the years, they came with durable metal tags. The other 4 were not impressive but I planted them. Called DG's, nice lady, could not replace for 6 weeks!, offered credit to Visa and I took it. Mentioned to her the disappointment of quality and paper tags. To date, the roses I purchased that same day and immediately received from Perkins are thriving as their stock always does. The DG roses are growing very slowily and are very unimpressive to say the least. Friend & I had compiled an order of $150 plus of bulbs we were going to place with them. Was glad I hadn't done so for needless to say it was placed with others.
|On Jul 16, 2004, ELIVERSIDG wrote:
Early this spring I ordered some summer bulbs (Crocosimia) and some Orange Glory Flower. Very prompt delivery and all arrived in good condition. One small problem, the Orange Glory Flowers are NOT. They are very obviously very healthy and blooming geraniums. (Methinks perhaps Johnson's Blue.)
|On Jun 27, 2004, mnorberry Arcata, CA (Zone 9b) wrote:
I purchased two daylilies of Blueberry Sundae from this company. They finally bloomed today 6/27/04 and they must have substituted without my permission. The color was not even close. It was pink instead of white with a dark eye and trim. I waited a year for them to bloom and what a disappointment. I would never trust this company again.
|On May 28, 2004, Stan62 Latham, NY wrote:
Neutral leaning to negative. This is the second year I've purchased from this company. Last year I received a poor quality Blueberry Sundae Daylily which Dutch Gardens themselves compensated me for before I complained. (Big positive.) Bulbs I've received have been of acceptable quality and perform well. Perennials, however, are another story. Last year I received Trollius that had no crowns. This year while I received everything I ordered in decent shape I've noticed that when you order a perennial and there are three in a bag, two are of better quality than the third and they generally do not perform well the first year. A positive for this company is that they do try to satisfy you if you report poor quality by refunding or replacing selections. I might purchase bulbs from this company in the future but I do not think I will order any perennials from them again.
|On May 24, 2004, meecko vilonia, AR (Zone 7b) wrote:
I have ordered from this com. for the last two years. The plants have always arrived in very good shape and big.
|On May 1, 2004, Windhaven Galva, IL wrote:
I recently received 3 of the 4 plants I ordered from this company. First of all, I only ordered from them because I really wanted 2 particular plants even though I knew better after reading the ratings other have given to this company. My order consisted of three separate and different bare root plants packaged in plastic packages with their names and growing instuctions on the outside of the packages. The one variety I really wanted, Monarda Fantasy, when the package was opened had this little folded piece of paper tucked inside with the large root...stating that due to a high demand they were substituting another plant and sorry! Sorry indeed, I knew that monarda didn't have a root that looked like a carrot but how many wouldn't have found the little folded piece of paper to know it was a substitution? The plant I most wanted was backordered and is suppose to be shipped soon. I do not have a complaint about how my bare root plants actually looked, just the sneaking a substitute in a package that carries another name. I won't order from them again, there are too many reputable companies out there.
|On Apr 29, 2004, dlmorrow Springfield, MA wrote:
This spring I ordered several day lily collections from them. I can't offer either a positive or negative. For the money the plants are healthy but less generous than I've gotten from other places for less and I find it a bit problematic that since these plants are shipped from Holland you can't really bre sure when they'll arrive. Otherwise, everything I've planted so far is doing well.
|On Apr 23, 2004, lbell wrote:
Overall it was pretty good. My Blueberry Sundae daylily arrived dead so I called and it is going to take about three weeks before I'll get another one. There wasn't a hassel about anything and I didn't even have my account number with me. Everything else seems to be doing great.
On August 3rd, 2004, lbell changed the rating from positive to negative and added the following:
I received my "blueberry Sundae" daylily only to find now that it has bloomed that is something else! There were several other items wrong (wrong color) etc. While I can call them and be assured a refund, I feel bad because this will be the third complaint in one order! I shouldn't have to worry if what I order will be what I get.
|On Apr 19, 2004, desplin wrote:
I've ordered from Dutch Gardens for years. Their catalog really pulls me in. I have never had a problem with their bulbs-- they have always been big and beautiful. I did have a daylilly,(Blueberry Sundae) arrive dead. I called and a new one was sent to me-- took about 3 weeks. I wouldn't hesitate to buy bulbs from them (especially when they are having an online sale!!) but I am more cautious about ordering perennials from them now.
|On Apr 10, 2004, langbr Lenexa, KS (Zone 6a) wrote:
Some of the best prices around, but you also get what you pay for. I've ordered from them often through the years enticed by their glossy thick catalogs. Inevitably I dog-ear lots of pages and whittle down my choices eventually ordering a few.
On May 9th, 2007, langbr changed the rating from neutral to positive and added the following:
This year I made my usual order with Dutch Gardens. They are now offering potted plants and thought I'd give them a try. Wow! I was thoroughly blown away by the quality of the 3 dianthus I received. So much so, that I ordered 3 more, as well as, phlox, agastache and a butterfly flower.