Comments regarding Dutch GardensClick here to return to Dutch Gardens's listing.
|On May 3, 2012, JenDion Litchfield, NH (Zone 5b) wrote:
Posted on January 21, 2012, updated May 3, 2012
On May 3rd, 2012, JenDion changed the rating from negative to neutral and added the following:
The rep contacted me after I posted the above review. They offered to replace it or issue a merchandise credit, which I took. I'm hopeful that the plant I ordered will be the correct variety.
|On Apr 20, 2012, IL8900 Evanston, IL wrote:
I have ordered bulbs from Dutch Gardens for many years and have always been extremely satisfied with the quality of their fall bulbs. The Pink Impression flower bulbs were huge as well as the Miss Saigon Hyacinth bulbs I received this past year. They all bloomed beautifully in the garden. I also was thrilled with the gorgeous Intrigue Daffodils that I have ordered from them several years in a row. They are not cheap but they send great quality bulbs that are packed wonderfully.
|On Feb 1, 2012, pirl (Arlene) Southold, NY (Zone 7a) wrote:
Posted on May 2, 2005, updated February 1, 2012
On June 15th, 2005, pirl added the following:
Received and planted the replacements and they're doing just fine - no complaints!
Also ordered their waterlily dahlia collection and everyone was a smashing success. Didn't really expect them to grow faster and taller than Swan Island's but they have.
When I emailed them and told them about my review they emailed back and said they passed it around the floor. Such nice people!
On June 15th, 2008, pirl added the following:
Four more orders from Dutch Gardens during the last year came complete and without any problems whatsoever. Last week they sent a coupon for $15.00 since the hosta they shipped was not Fire and Ice (an error on the part of a grower) but Stained Glass instead. That's honesty! I still could not be more pleased with any company than Dutch Gardens.
On February 1st, 2012, pirl changed the rating from positive to negative and added the following:
So very sorry to have to change my rating on this once wonderful company. I ordered Blue Light clematis and this pitiful 4" tiny piece of root arrived. I complained and they replaced it with an equally pitiful clematis. Neither ever grew - not a single leaf. What a huge disappointment for the high price I paid.
Now that Burgess is the owner of Dutch Gardens the quality has taken a deep nose dive.
I'm so sorry to have lost this once great company.
On Feb 1, 2012, Dutch Gardens responded with:
"On Jul 3, 2012 9:15 AM, Dutch Gardens responded with:
We are sorry to hear this! We have contacted this customer to assure her that we still receive our plants and bulbs from the same wonderful growers as we always have. We always strive to select top size/top quality bulbs and plants for our customers.
|On Dec 23, 2011, Sandwichkatexan Copperas Cove, TX wrote:
Posted on December 6, 2011, updated December 23, 2011
On December 23rd, 2011, Sandwichkatexan changed the rating from negative to neutral and added the following:
I will try them again ! They sent me a d mail and were very nice about my bad experience . I am still very apprehensive about but I will give a second chance for 2012 spring . The fact that they even cared enough to send a dmail well it is worth a second chance .
|On Oct 5, 2011, bryana Albany, NY wrote:
I ordered five different daffodils and some crocus.
|On Sep 7, 2011, flwrpwrful STORRS MANSFIELD, CT wrote:
Dutch Garden's customer service department has been amazing! Not only did they replace the monarda I had ordered, but they accommodated my choice of ship-by dates. I've never known another company to do that. I will definitely order from them again.
|On Aug 17, 2011, tfitzpat South Hadley, MA wrote:
BEWARE! I have been a long-time customer of Dutch Gardens, with overwhelmingly good products and reasonable customer service on the rare occasion of problems. Most recently, however, I received an order in which more than half of the plants had rotted or died en route. When I contacted customer service to request a refund, I got a nearly automated response that I had to return the plants within 14 days to get a refund. When I further explained that the plants were in no shape to be mailed (iris rhizomes reduced to slime, etc.), I got another automated message to send a refund request in writing (as though email is not writing...) I will now mail this request to the company and see what happens, but the quality of merchandise (including size of those items that weren't dead), packaging and customer service has deteriorated badly--it is as though they are a different company entirely.
On Aug 17, 2011, Dutch Gardens responded with:
"On Nov 1, 2011 7:25 AM, Dutch Gardens responded with:
An order was received from this customer totaling $84.88 on 07-28-11. As per our guarantee a refund may be issued if the items are returned within 14 days of receipt. We do show a refund for the dead items (totaling $15.98) was issued, as well as a credit voucher for $7.99.
|On Aug 10, 2011, suesinthegarden Highland, WA wrote:
I am the garden columnist for the Sunday editions of the Spokane (Wash.) daily newspaper, The Spokesman-Review. I am also a Master Gardener.
|On Jul 18, 2011, kaep Yardley PA,
United States wrote:
I ordered 3 plants and 10 bulbs. I was away when package delivered and by the time I was ready to plant, the plants were dead. I contacted Customer Service and they were replaced. The plants are healthy and I next contacted them online to report that 8 of the 10 bulbs did not come up. In a couple of weeks, a package with 10 more bulbs arrived. I'm impressed!
|On Jul 18, 2011, sallygard South Strafford, VT wrote:
Posted on May 9, 2011, updated July 18, 2011
On July 18th, 2011, sallygard changed the rating from negative to neutral and added the following:
Well, turns out all other people at Dutch Gardens with whom I've spoken since writing the earlier negative comment have been perfectly nice.
The woman who upset me so much must have been the exception rather than the rule. Also, DG sent me replacement plants ... and though perhaps more than should have of the originals didn't thrive, still many of the plants are fine, and I'm NOT mad at DG now.
Interesting, isn't it, how one person who's rude can give a whole company a bad glow.
|On Jul 4, 2011, evanpowens Princeton Junction, NJ (Zone 6b) wrote:
This year I ordered 2 sets of the Halskraag Dahlia Mixture (3 different colors). When the dahlias bloomed, 4 of the 6 were plain yellow, not one of the colors shown in picture or even close. This was disappointing as it ruined the color contrast that I had planned for that section of the border.
On Jul 4, 2011, Dutch Gardens responded with:
"On Aug 31, 2011 9:16 AM, Dutch Gardens responded with:
We have tried to contact this customer via Dmail and have received no response. Halskraag means collar, and refers to the interior ring of petals rather than a color scheme. This mixture can contain a variety of colors and patterns. If the customer has in fact received an item in error we would be happy issue replacements as we do have a 1 year replacement guarantee on all of our plants! We always buy top quality, top size from our Holland growers!
|On Jul 3, 2011, karmag Pittsburgh, PA wrote:
Posted on July 3, 2011, updated July 3, 2011
On July 3rd, 2011, karmag added the following:
I didn't realize their return policies had changed when I posted my previous comments. I still plan on using them in the future. In my opinion, they have the best quality plants and bulbs available. I wish I could post photos of my plants; so many are in bloom and they come back even better year after year.
|On Jun 3, 2011, RobertaJ Coos Bay, OR wrote:
Posted on April 22, 2011, updated June 3, 2011
On June 3rd, 2011, RobertaJ added the following:
June 3, 2011:
Dutch Gardens is unbelievable. I returned the shipment unopened at my own cost (approx. $20) within 4 days and have sent a copy of the tracking information showing signed for delivery on April 26. STILL no refund of any of my money . I have been working with the BBB in Illinois and received an unsatisfactory response from Dutch Gardens as a result of that complaint, which is still active. No help from the Customer Service Dept at Dutch Gardens either. I have ordered plants online from other companies many times (Springhill Nursery, for one) without problems or, if there were problems, they were promptly and satisfactorily taken care of.
DO NOT ORDER PLANTS FROM DUTCH GARDENS.
Also, they are still sending me email solicitations and paper catalogs - there seems to be no way to stop these!
On Jun 3, 2011, Dutch Gardens responded with:
"On Nov 1, 2011 12:45 PM, Dutch Gardens responded with:
We are sorry to hear that this customer had a difficult time reaching us. We generally answer emails within 1-2 business days. The customer’s order had already shipped on the day she tried to cancel. A refund has been issued for this order. "
|On May 19, 2011, sherry_butcher Colorado Springs, CO wrote:
Placed an order in January when I receive their catalog. One of the items was "dust" in a bag so I requested a replacement. The replacement was not much better but I was told I cannot have a refund, having tried twice with out success, but rather a "certificate" to use when I decide what I want to replace them with. Since that time three of nine corkscrew vines have died. I ordered from them two years ago and got wonderful plants. Was surprised to find out that they have been sold. Unfortunately the business model of employee owned has not been carried over. Still have not received certificate.
On May 19, 2011, Dutch Gardens responded with:
"On Nov 1, 2011 7:24 AM, Dutch Gardens responded with:
We did receive an order from this customer on 03-03-11 totaling $223.85. As per our guarantee a refund may be issued if the product is returned within 14 days of receipt. We do show that a replacement was issued for the item that died which shipped on 5/9. On 5/19 we processed a credit voucher for this item of $18. We contacted this customer via Dmail to let them know that the voucher had been processed and should arrive soon.
|On May 8, 2011, Lilyofthenight Victoria, TX (Zone 9a) wrote:
Posted on May 8, 2011, updated May 9, 2011
On May 8th, 2011, Lilyofthenight added the following:
Here it is May and I am STILL not Happy with this company. I was contacted by a customer service rep. AFTER They read my review here. It's been a couple weeks of D-Mail back and forth.
To make this short... I had to keep repeating myself and my problem. I was even asked for the same info over and over.
My boyfriend jumped on the computer once when I was leaving yet another response to the customer rep. HE was not nice, as he was just as upset as I was over the whole ordeal.
SO.... After that a got a VERY short e-mail that my order was going to be replaced. We shall see. I am not holding my breath. ALSO all the trees are dead now. They were barely even twigs to begin with. So even if I do get replacements it will only be for half my order. I refuse to go round and round any more with them as my patience is wearing to thin. I have better things to do.
I would like You to note that this company is also owned by Burgess Seed. They also have sister companies called Royal Dutch, and Van Bourdain something or another. I forget the name of that one and glad I did as I will not deal with them.
If You have any doubts of who you are ordering from... If the company is from Bloomington, Illinois there is a high chance they me a sister company. Check it out first.
On May 8th, 2011, Lilyofthenight added the following:
Update.... I did a zipcode search in Garden Watchdog and look at all the companies I found in Bloomington, Ill. WITH TONS of negative comments. ALL are owned by Burgess Seed. MY, My , My...
0 miles Dutch Gardens Bloomington, Illinois
7 miles Richard Owen Nursery / Exciting Gardens Bloomington, Illinois
7 miles Inter-State Nurseries Bloomington, Illinois
7 miles House of Wesley Bloomington, Illinois
7 miles Burgess Seed Bloomington, Illinois
7 miles Direct Gardening Bloomington, Illinois
7 miles Honeycreek Nurseries Bloomington, Illinois
7 miles Four Seasons Nursery Bloomington, Illinois
7 miles Royal Dutch Bloomington, Illinois
On May 8, 2011, Dutch Gardens responded with:
"On Nov 1, 2011 12:46 PM, Dutch Gardens responded with:
In doing further investigation we have found that this order was not placed with Dutch Gardens. We have been in contact with the poster."
|On May 6, 2011, gracesplants Howell, MI wrote:
Posted on March 20, 2011, updated May 6, 2011
On May 6th, 2011, gracesplants added the following:
WONDERFUL! WONDERFUL! WONDERFUL! My order just arrived...9 hardy fuschia, 6 oso easy paprika rose (Chew May Time), 6 candy lilies (dormant roots) and the free asian lily. ALL of the plants are 12-15 inches tall, multi-stemmed, and, GREEN. The candy lilies are even beginning to sprout. The packaging was great. The plants were potted with MOIST soil that was wrapped in plastic bags (no soil leaked out at all). Thank goodness Burgess hasn't ruined this fantastic company.
|On Apr 23, 2011, HostaHost Tallahassee, FL (Zone 8b) wrote:
Posted on April 18, 2011, updated April 23, 2011
On April 23rd, 2011, HostaHost changed the rating from positive to neutral and added the following:
After posting my comment, I was contacted by a representative of Dutch Gardens wishing to "clarify" a few points I had made.
Apparently, since the last time I placed an order with them, their return guarantee has changed completely. This may be due to, as zobot mentioned, the fact that they have been bought out by Burgess Seed Company, because their current return policy is now more similar to that of Burgess and its sister companies.
Currently, if you are unhappy with your order, you will have to contact them within 14 days of receiving your order. And, if a plant has failed, they will give you a company voucher for the cost of the plant, but will NOT reimburse your credit card.
Sorry for any confusion.
|On Feb 26, 2011, laurahteague Madisonville, KY wrote:
It has been a few years since I ordered form this company, but I was not happy with their products, so I haven't ordered again. The daffodil bulbs I ordered were fine. However, when I ordered other items, I was shocked at the tiny plants. The daylilies did survive, but took years to get to the size that plants bought from other sources achieve in one or two years. Everything else died.
On Feb 26, 2011, Dutch Gardens responded with:
"On Nov 1, 2011 12:47 PM, Dutch Gardens responded with:
We are surprised to hear that this customer was not satisfied with the size of the plants and bulbs that we shipped. We do provide top-sized bulbs and healthy stock by the best growers in Holland and the U.S. Most of our potted plants are shipped in 3-4” containers and the pot size is listed in the catalog. "
|On Nov 18, 2010, customer1 Madison, WI wrote:
comments about Dutch Garden USA, Inc
|On Jul 20, 2010, eyfng San Gabriel, CA wrote:
Posted on June 8, 2009, updated July 20, 2010
On July 20th, 2010, eyfng changed the rating from positive to negative and added the following:
Don't do business with this company! The products are expensive with poor qualities. The customer service is awful. The process for replacement is rediculous.
On 6/2, I requested for replacement for my last year's order of Red Hot Lilies because only 1 has grown. The customer representative said it will take 2 weeks to process my request.
On 6/17, 2 weeks later, the customer representative said my request has been processed for 1 week only. It will take 1 more week to process it.
On 6/23, the customer representative said the replacement will be shipped out soon.
On 6/28, the customer representative said my request has been sent to the shipping department, I should get the shipment in a week.
On 6/30, the customer representative Brad said I won't get the replacement until fall. I got the feeling that I was deceived by the previous lousy customer representatives.
I told Brad that I don't want to wait till fall to have the replacement. Brad said I can have a refund. So, I said I want to have a refund because I don't want to waste time to deal with this company anymore.
On 7/8, the customer representative said there is no record indicating that I can have a refund, I can only a merchandise credit and no idea of what Brad had said.
On 7/10, the customer representatives David and Matt both said that the merchandise credit has been issued on 7/8. Again, no idea of what the previous customer reprenstatives said.
I told David if I use merchandise credit for a new order, I have to pay the expensive shipping again. I may as well get the replacement with no shipping charge. David said I can send back the voucher when I get it, the company may consider giving me a refund.
On 7/19, I received a letter from the company with David's written details of my request for refund. On the letter a hand written sentence in red saying" You may return the voucher for refund consideration."
Today, 7/20, I talked to the customer representative Mary to clarify why I have to return the voucher for refund consideration only. She said that it is the other department's issue and she doesn't know what the result will be and how long it will take to process the consideration.
I am so upset by this company's customer service. I really want to have a refund because it is a nightmare to deal with the company.
|On Jul 12, 2010, bimmin Milton, VT wrote:
I placed an order last spring. Most of the items I received looked pretty healthy. But the next year when some of my perennials were established enough to bloom there were two items that were not the right color (for instance what was supposed to be a dark purple Japanese iris with white veins turned out to be a solid light pink). I sent an email asking for replacements and I got a reply back a couple days later saying the email had been received. But its been a couple weeks now and I haven't heard anything from them.
|On Jun 16, 2010, zobot Dallas, PA wrote:
I decided to purchase from them when I saw a $20 off coupon. Turned out they would not honor the coupon, so I canceled the order AS SOON AS I PLACED IT (in January 2010). They said they could not cancel it. They shipped the scrawny items (WAY over priced Dalhias, hostas and a coneflower plant) and I called customer service to return. They told me to just use the enclosed packing slip to return the items. There was no enclosed slip, so the woman gave me the details of my order to write down along with the address for returns and told me to enclose the written out sheet in my return. I did this.
On Jun 16, 2010, Dutch Gardens responded with:
"On Sep 20, 2010 3:03 PM, Dutch Gardens responded with:
This customer's refund had already been credited to her credit card on 6/3/10--two weeks before this posting. The customer contacted the BBB on the same day as making this posting and the BBB was also notified that a refund had already been issued.
|On Jun 13, 2010, bullitrungal near Howard,PA,
United States wrote:
For years, I've ordered from them, but now,after reading some of the negative comments,I think I'll pass,especially with the prices going up.
|On May 26, 2010, thatg33kgirl Fairfield, OH wrote:
I have ordered many bulbs through this company within the past several years and have yet to have a problem. Their bulbs always seem to be nice, large, and plant well. I ordered an amaryllis a few years ago (I don't recall the name but it was pale pink) that was just gorgeous- it was so nice that it was able to be subdivided the next year and years to come- which made wonderful gifts and all bloomed successfully.
|On May 19, 2010, MCBM Baltimore, MD wrote:
I echo tfreudiger's comments. The person I spoke with on the phone was not knowledgeable about flowers. The email I received in response to my complaint looked like a canned response and was very unhelpful. I spent LOTS of money with Dutch Gardens in the past few years after buying a new house and will not be ordering from them in the future. I sincerely hope that the previous employee-owners made out well on the sale because they were great. This new company is awful.
|On Apr 16, 2010, tfreudiger Eureka, CA wrote:
Dutch Gardens has changed in the last couple of years, having been bought by Burgess. Before that, I had great service and products from them for over 20 years.
|On Mar 15, 2010, MaryCorbett Niceville, FL (Zone 8b) wrote:
Posted on February 18, 2010, updated March 16, 2010
On March 15th, 2010, MaryCorbett changed the rating from neutral to positive and added the following:
A day or so ago I received a telephone call from a very nice lady in Customer Service who asked me several questions pertaining to the problem previously stated. She told me I would be receiving a check from Dutch Gardens in the amount of $17.95 in the next few days. Today I received the check and, as they say, 'all is well that ends well'.
|On Mar 4, 2010, JaneHendrix Breckenridge, CO (Zone 4b) wrote:
Yes, Dutch Gardens is now a division of Burgess Seed & Plant Company. I, too, have received very nice plants in the past and, most importantly, excellent customer service. Before being acquired by Burgess, Dutch Gardens offered a money-back guarantee if you were not satisfied -- for any reason. Now you can get a refund ONLY if you return the item within 14 days. Otherwise, any problems will be handled with replacements within one year of receipt of the unsatisfactory plant.
|On Jan 9, 2010, curlyjoe1967 Marshfield, WI wrote:
Did anyone happen to notice that Dutch Gardens is now a division of Burgess Seed and Plant Co.? I ordered from them in the past and received very nice plants and bulbs. But now, I'm not so sure, especially after reading all the negative comments about Burgess and all their other affiliates. I guess time will tell.
|On Jan 8, 2010, krhodes Winston Salem, NC wrote:
I ordered 100 daffodils and 300 wood hyacinths, I received them in a timely manner and the bulbs were all in good condition. I was very pleased with my order and Dutch Gardens.
|On Oct 11, 2009, lynn22 Culpeper, VA wrote:
I have been ordering from Dutch Gardens for over 15 years now and I have found them to be fabulous -- in customer service, knowledgeability of product, and quality of product.
|On Aug 21, 2009, RFriend4 Gaithersburg, MD wrote:
I have ordered from Dutch Gardens on numerous occasions for many years and have had only positive experiences. I mostly order items not found as easily at my local nurseries and am usually pleased with the plants. They may be small upon delivery but are most times hardy plants that survive and thrive. I am willing to pay a little more for their plants as they will replace a plant that does not make it or credit your acct. unlike my local nurseries. I have called them the following year if a perennial fails to return and they have cheerfully credited my acct. to be used when ever I please. I have spoken to them on numerous occasions and always received the most courteous responses. I have even had a representative work with me to get my totals the lowest possible! As we all know some plants make it and some don't, but I am much more likely to take a chance if I know the company will stand behind their guarantee. Dutch Gardens does. They also keep a running history of your orders. I have been able to find out what year I ordered a certain perennial and when it was shipped( ie.) the best time to divide and replant. I find that actually talking to the company instead of corresponding by email is a much more satisfactory method of communication and produces better results.
|On May 26, 2009, joyebell Sulphur, LA wrote:
I recently ordered 6 tiny tim euphorbia. I received my order within 10 days and the packing and the shape of the plants upon receipt was excellent.
|On May 8, 2009, Marya_K Saugerties, NY wrote:
I ordered two Anna Louise clematis on April 18. They were shipped on May 1 and arrived on May 6 -- in transit 5 days. They were supposed to be shipped in 3 1/2" pots, but the pots were 2 1/2", with a note explaining that their supplier had shipped them that way. They sent a $5 coupon for my inconvenience. But they were poorly packaged, with very little bone-dry soil in them; one was completely dead and withered, the other was about 75% dead and withered. Did I mention that they cost $9 EACH? That's $18 worth of dead or mostly dead clematis.
On May 9th, 2009, Marya_K added the following:
Two days later: I did receive an email from them confirming my order cancellation and promising a full refund to my charge card in the next billing cycle. I will post again to confirm that this happened.
|On May 4, 2009, AS (Zone 7a) wrote:
They were fine in the past - maybe 10-15 years ago - when they only sold bulbs. A little expensive, but not bad, and their bulbs were always nice. But I've moved on to other bulb suppliers I like better, and in the meantime, they've figured out how to annoy me. Hadn't heard anything at all from them for many years, then I ordered something from their affiliate Gardeners Supply. Got put on GS's email list when I sent in a mail order. (Didn't see anything on the mail-in form to ask whether I wanted email ads or not, and I didn't give them my email, but they must have gotten it when I was less wary in the past.) Tried to get off with their unsubscribe link, and couldn't. A while later - you guessed it - I started getting email ads from Dutch Gardens too. And not just once in a while, but lots and lots of emails. Same story - clicked on the link to unsubscribe, got an acknowledgment, still get the spam. I really wish companies would respect the consumer and change their default to "no emails" unless you specifically give them permission. Especially when you haven't done any business with them recently, and have never given them any indication that you want to.
|On May 4, 2009, NJfarmgirl Brookline, MA wrote:
I just got 4 Burning Hearts Dicentra that I was having a hard time finding online. This is a somewhat fragile plant that was shiped VERY well! All four were a good size and are doing very well! I would order from this site again!
|On May 4, 2009, Hemhostaholic Scranton, PA (Zone 5b) wrote:
I took a chance on Dutch Gardens (especially after readig some of the negative reviews) but after a fellow DG'er told me that she had never had a problem with Dutch Gardens, I gave them a try. I ordered 2 Stuttgart Cannas, 1 Japanese Iris (Stippled Ripples), 1 Dahlia (Treat), and 3 Lilies (Adios)...the Cannas were really nicely sized, the dahlia clump was nice, the JI was a nice size and the lilies were about as big as the lilies I ordered from Brent and Becky's! I took a chance on Dutch Gardens, and as a first time costumer I don't have anything negative to say about my experience at all. The plant materials were all great, the shipping emails kept me abreast of when the shipment would arrive, and the overall transaction was very nice! I'll more than likely be ordering from Dutch Gardens again!
|On Apr 26, 2009, kentstar Ravenna, OH (Zone 5b) wrote:
I ordered several plants from them last year, four bonfire euphorbia's, some veronica, some coreopsis and so far only a couple of the veronica's and one coreopsis have survived! I have ordered a Maria Stern rose for this year. We'll have to see how this goes. But I will not be back anyway. They send puny little plants (starter plugs) for high prices when I know now that I can get them in other more reputable places for much less and better quality plants. As I said, I will not be back...
On May 8th, 2009, kentstar changed the rating from negative to neutral and added the following:
So far the Maria Stern rose seems OK. Buds are coming out all over the exposed part of the canes (rest is mounded up). So, I am changing my rating to neutral for now. If all goes really well I will change it to positive.
On May 22nd, 2009, kentstar changed the rating from neutral to negative and added the following:
It seems that my "Maria Stern Rose" has Rose Mosaic Virus! Yellowed patterns on the leaves. Will it is growing well for now, I have no doubt this is RMV and the rose will go down hill from here out! I won't be back again!
On May 25th, 2009, kentstar changed the rating from negative to neutral and added the following:
Dutch Gardens has agreed to refund my credit card for the rose that is virused. They did respond to my email promptly too. So, that being said, that's a good thing anyway. Will I be back? Probably not, but I do understand stuff happens. But, they should have their roses virus indexed.
On Apr 26, 2009, Dutch Gardens responded with:
"On Apr 27, 2009 2:43 PM, Dutch Gardens responded with:
We are sorry about the problems you experienced with your order and for the disappointment this has caused. All of the plants we sell are guaranteed 100%, and we are happy to stand behind that promise. We can either issue a credit to your account that can be used toward your next Dutch Garden's order, issue a refund to your credit card, or we can send you a replacement plants if available.
|On Apr 26, 2009, kbjgarden Leesburg, VA wrote:
Ordered a perennial. When I opened the box, there was an inner container that contained the pot and the plant. There was no attempt in packing to keep the plant and planting mix in the pot. The plant was laying without any soil around it and the very little of the planting mix was still in the pot. I have put the plant and planting mix back into the pot and am keeping it moist. We will see what happens, but I don't have a lot of confidence that it will survive. Clearly, no more live plant orders form Dutch Gardens.
On Apr 26, 2009, Dutch Gardens responded with:
"On Apr 27, 2009 2:45 PM, Dutch Gardens responded with:
We are sorry that your plant arrived in such poor condition. All of the plants we sell are guaranteed 100%, and we are happy to stand behind that promise. We can either issue a credit to your account that can be used toward your next Dutch Garden's order, issue a refund to your credit card, or we can send you a replacement plants if available.