On Mar 4, 2010, JaneHendrix Breckenridge, CO (Zone 4b) wrote:
Yes, Dutch Gardens is now a division of Burgess Seed & Plant Company. I, too, have received very nice plants in the past and, most importantly, excellent customer service. Before being acquired by Burgess, Dutch Gardens offered a money-back guarantee if you were not satisfied -- for any reason. Now you can get a refund ONLY if you return the item within 14 days. Otherwise, any problems will be handled with replacements within one year of receipt of the unsatisfactory plant.
On Jan 9, 2010, curlyjoe1967 Marshfield, WI wrote:
Did anyone happen to notice that Dutch Gardens is now a division of Burgess Seed and Plant Co.? I ordered from them in the past and received very nice plants and bulbs. But now, I'm not so sure, especially after reading all the negative comments about Burgess and all their other affiliates. I guess time will tell.
I ordered 100 daffodils and 300 wood hyacinths, I received them in a timely manner and the bulbs were all in good condition. I was very pleased with my order and Dutch Gardens.
I was disappointed to see in the Dutch Gardens, Spring 2010 catalog that the Dahlias are listed as suitable in Zones 4-10, which is technically true ... IF YOU DIG THE BULBS. The dahlia descriptions do not indicate any where that the bulbs have to be dug, which makes me distrust the zone information for any bulb I am not intimately familiar with or willing to research as part of my decision to order.
I have been ordering from Dutch Gardens for over 15 years now and I have found them to be fabulous -- in customer service, knowledgeability of product, and quality of product.
Every plant or bulb was shipped on time. On the rare occasion that a plant didn't grow, I would call the company and they would offer to either replace the item or credit my credit card or account. I have never been disatisfied with them. I would recommend them to anyone.
At my former home, I literally would have people coming with their grandchildren to see my garden. Compliments ran amuck! "How did you get this to grow? What a different flower. Where did you get it? Your garden is beautiful!" My former house was on the market and sold because the buyer fell in love with my garden.
I have recently moved to a new place and have just ordered some $400 worth of things to grace my new bare lanscape. Dutch Gardens gave me coupons and the "bill me later" option when ordering. I am anxious to create another beautiful landscape!
I have ordered from Dutch Gardens on numerous occasions for many years and have had only positive experiences. I mostly order items not found as easily at my local nurseries and am usually pleased with the plants. They may be small upon delivery but are most times hardy plants that survive and thrive. I am willing to pay a little more for their plants as they will replace a plant that does not make it or credit your acct. unlike my local nurseries. I have called them the following year if a perennial fails to return and they have cheerfully credited my acct. to be used when ever I please. I have spoken to them on numerous occasions and always received the most courteous responses. I have even had a representative work with me to get my totals the lowest possible! As we all know some plants make it and some don't, but I am much more likely to take a chance if I know the company will stand behind their guarantee. Dutch Gardens does. They also keep a running history of your orders. I have been able to find out what year I ordered a certain perennial and when it was shipped( ie.) the best time to divide and replant. I find that actually talking to the company instead of corresponding by email is a much more satisfactory method of communication and produces better results.
I ordered two Anna Louise clematis on April 18. They were shipped on May 1 and arrived on May 6 -- in transit 5 days. They were supposed to be shipped in 3 1/2" pots, but the pots were 2 1/2", with a note explaining that their supplier had shipped them that way. They sent a $5 coupon for my inconvenience. But they were poorly packaged, with very little bone-dry soil in them; one was completely dead and withered, the other was about 75% dead and withered. Did I mention that they cost $9 EACH? That's $18 worth of dead or mostly dead clematis.
I have just completed an email to them requesting a refund for the clematis and also canceling the rest of my order. I am hoping it hasn't shipped yet.
At this stage, I am waiting to see what their customer service is like. Will I receive a refund relatively quickly and without fuss, or will I have to get on the phone to move things along?
I will report back on my customer service experience. I wish I had read the reviews sooner!
On May 9th, 2009, Marya_K added the following:
Two days later: I did receive an email from them confirming my order cancellation and promising a full refund to my charge card in the next billing cycle. I will post again to confirm that this happened.
They were fine in the past - maybe 10-15 years ago - when they only sold bulbs. A little expensive, but not bad, and their bulbs were always nice. But I've moved on to other bulb suppliers I like better, and in the meantime, they've figured out how to annoy me. Hadn't heard anything at all from them for many years, then I ordered something from their affiliate Gardeners Supply. Got put on GS's email list when I sent in a mail order. (Didn't see anything on the mail-in form to ask whether I wanted email ads or not, and I didn't give them my email, but they must have gotten it when I was less wary in the past.) Tried to get off with their unsubscribe link, and couldn't. A while later - you guessed it - I started getting email ads from Dutch Gardens too. And not just once in a while, but lots and lots of emails. Same story - clicked on the link to unsubscribe, got an acknowledgment, still get the spam. I really wish companies would respect the consumer and change their default to "no emails" unless you specifically give them permission. Especially when you haven't done any business with them recently, and have never given them any indication that you want to.
I just got 4 Burning Hearts Dicentra that I was having a hard time finding online. This is a somewhat fragile plant that was shiped VERY well! All four were a good size and are doing very well! I would order from this site again!
On May 4, 2009, Hemhostaholic Scranton, PA (Zone 5b) wrote:
I took a chance on Dutch Gardens (especially after readig some of the negative reviews) but after a fellow DG'er told me that she had never had a problem with Dutch Gardens, I gave them a try. I ordered 2 Stuttgart Cannas, 1 Japanese Iris (Stippled Ripples), 1 Dahlia (Treat), and 3 Lilies (Adios)...the Cannas were really nicely sized, the dahlia clump was nice, the JI was a nice size and the lilies were about as big as the lilies I ordered from Brent and Becky's! I took a chance on Dutch Gardens, and as a first time costumer I don't have anything negative to say about my experience at all. The plant materials were all great, the shipping emails kept me abreast of when the shipment would arrive, and the overall transaction was very nice! I'll more than likely be ordering from Dutch Gardens again!
On Apr 26, 2009, kentstar Ravenna, OH (Zone 5b) wrote:
I ordered several plants from them last year, four bonfire euphorbia's, some veronica, some coreopsis and so far only a couple of the veronica's and one coreopsis have survived! I have ordered a Maria Stern rose for this year. We'll have to see how this goes. But I will not be back anyway. They send puny little plants (starter plugs) for high prices when I know now that I can get them in other more reputable places for much less and better quality plants. As I said, I will not be back...
On May 8th, 2009, kentstar changed the rating from negative to neutral and added the following:
So far the Maria Stern rose seems OK. Buds are coming out all over the exposed part of the canes (rest is mounded up). So, I am changing my rating to neutral for now. If all goes really well I will change it to positive. On May 22nd, 2009, kentstar changed the rating from neutral to negative and added the following:
It seems that my "Maria Stern Rose" has Rose Mosaic Virus! Yellowed patterns on the leaves. Will it is growing well for now, I have no doubt this is RMV and the rose will go down hill from here out! I won't be back again! On May 25th, 2009, kentstar changed the rating from negative to neutral and added the following:
Dutch Gardens has agreed to refund my credit card for the rose that is virused. They did respond to my email promptly too. So, that being said, that's a good thing anyway. Will I be back? Probably not, but I do understand stuff happens. But, they should have their roses virus indexed. On Apr 26, 2009, Dutch Gardens responded with:
We are sorry about the problems you experienced with your order and for the disappointment this has caused. All of the plants we sell are guaranteed 100%, and we are happy to stand behind that promise. We can either issue a credit to your account that can be used toward your next Dutch Garden's order, issue a refund to your credit card, or we can send you a replacement plants if available.
Please, contact us by sending an email to firstname.lastname@example.org or call us at toll free at 1-800-876-5520 so we can take care of this problem right away.
Ordered a perennial. When I opened the box, there was an inner container that contained the pot and the plant. There was no attempt in packing to keep the plant and planting mix in the pot. The plant was laying without any soil around it and the very little of the planting mix was still in the pot. I have put the plant and planting mix back into the pot and am keeping it moist. We will see what happens, but I don't have a lot of confidence that it will survive. Clearly, no more live plant orders form Dutch Gardens.
We are sorry that your plant arrived in such poor condition. All of the plants we sell are guaranteed 100%, and we are happy to stand behind that promise. We can either issue a credit to your account that can be used toward your next Dutch Garden's order, issue a refund to your credit card, or we can send you a replacement plants if available.
Please, contact us by sending an email to email@example.com or call us at toll free at 1-800-876-5520 so we can take care of this problem right away.
On Mar 4, 2009, 17decker Grand Junction, CO wrote:
Fall of 2007 I ordered approximately 200 bulbs and planted them that fall. The following spring none of the bulbs developed and 2 of the 6 iris's survived. I have placed another order of Glamini Gladiolus and I'll have see if it will be my final purchase.
In years past I have been very happy with this company and always look forward to each new catalog when it arrives. Imagine my surprise when I found that prices in the new 2009 catalog where 3 times what they had been last year @ this time. I had saved my old catalog so I was able to compare prices. I will not be ordering from them this year......there are too many good companies listed on this website to pay these high prices. I compared $ with other companies & did not find these kind of price increases if any @ all.
I am new to mail-order gardening. Ordered 2 peonies, I iris and daffodil bulbs. When the order came today I was SHOCKED at the large size of the bulbs. I have never seen bulbs that large in local garden shops or retailers. The peonies were as described, with 2-3 eyes each and each with some healthy looking little roots (much nicer than bare root peonies I bought at a big box retailer which didn't grow). The iris was a nice size and had quite a few roots on it. The order was carefully packed and I love the individual labels which came with each item so I can mark where I planted them. Now dreaming of spring already with hopes I got them settled in their new homes adequately. If those daffodils don't bloom, it won't be because of lack of quality in the shipment I got, that's for sure!
I have ordered dahlia bulbs from Dutch Gardens for years and have been completely satisfied. A few years back I ordered peonies for myself and my mother and we both planted them in the fall - neither one came up - I contacted Dutch Gardens and they replaced them and mine were just huge this year - keep in mind it takes a while for peonies to get going. I placed an order for tulips for my daughter's birthday this fall and am hoping that she will be as happy with them as I have been with the dahlias.
On Jul 14, 2008, wendyelsey Portland, OR (Zone 7b) wrote:
I tried to buy a plant (Bonfire Euphorbia) from them. I got a "we have in stock" go ahead and was excited!! My mother had looked at their SDAME site (I have copies of the : sold out sign),.... So Iookede them up, and it was al of a suden.. in stock. I worked at a nursery, so I know it can change fast,...
They stated after the fact of having it "in stock"
# Flower supports
ship separately from bulbs and plants. You can efxpect delivery in 6-12 business days
If it is not accurate, contact me... dont tell me later that I will get it in late fall?????????
Fall... is not in 6 to 12 days..............
I am trying to cancel with them.. but we will see. I am notiying my bank. I have print outs o\f everything.. from sold out.. to in stock/.to 6-12 days.. not October?
I would NOT recommend them at all........ I was told my credit card would be charged multiple times too.. that equal the total??? I dont think that is w=right at all.......... something seems not right here
I tried to cancel today, I will let you k now if there os a big issue......... Un truthful things has been all that I have gotten....
Beware................ if you want now, big issue......!!!!!! Bad time. I will tell you too of they charge my credit card after today. This would be WAY after I told them to stop and cancel due to contract voilation/..........
Never had such an issue with ANY!!!!!!!!!!!! vendor but them.... here is some of what I received in emIL..after they had my credit card info........
> When you receive your credit card statement, you'll see multiple charges adding up to the total on this confirmation.
# Flower supports
ship separately from bulbs and plants. You can expect delivery in 6-12 business days.
What I wrote:
I am surprised it takes 6-12 days, wouldn't that not be good for a plant with it being the summer? Being held in shipping for that long?
Do you guarantee the plants health in shipping?
And the multiple charges on the credit card. Will it be 2 seperate for the plant and another for shipping? I am just curious so I can keep track in my checking account.
They wrote back....... not happy..................
We ship plants in the spring and we ship plants in the fall. I checked your order and we plan to send your Bonfire Euphorbia mid to late October 2008. When we are shipping, we quote 6-12 business days from the time you order. The plants come directly from the grower and it takes time for us to process the order paperwork and the grower to prepare the plant to ship. The plant will not be in transit for 6-12 business days. We have a 100% guarantee on all of our plants.
The Bonfire Euphorbia will be shipped in a 4 inch pot as advertised in our catalog and web site. You will most likely only see one charge on your credit card for this order. There are times when items ship from different locations or at different times or the shipping shows up as a separate charge. We mention this up front so customers know there is a possibility it may happen on their order. All of the charges will add up to the original price quoted at the time of purchase.
4 inch pot for $30 bucks??? are3 you kidding?
owch............... Nothing about a 4 inch for that much....
Just warning people. this is bad bad! I will never ;look twice here............
On July 14th, 2008, wendyelsey added the following:
I called like they encouraged me to.. after receiving an email from them saying they wanted my experience to be "positive" with their company. I was checking to make sure it was canceled. The customer service was less than nice. The lady on the phone talked over me.. didnt hardly listen to anything I said. If they were trying to make it a positive experience? they did 100% the opposite with her attitude and not caring at all about their customer. Instead of trying to make it right, she was very rude... Even if they did have nice stuff (which looks like they dont from previous DG members) the customer service just blew me away. Rude.. period point blank. I would advise anyone else.. find another vendor, that treats you with respect........
I could hardly be happier with my purchase from Dutch Gardens. The plants were the largest I've received from any mail order company and were securely packaged. Shipping was quite fast.
I used a discount code on top of clearance prices and was concerned because the online total didn't reflect it, so I emailed the company. I received a very prompt and friendly reply reassuring me that everything was OK, and even got a personal phone call assuring me of the same.
There was only one problem with the order; one plant (a viola) didn't have the plastic bag over the soil like all the others did, and when I removed it from its cardboard packaging, I found the plant broken off from its roots. I didn't contact Dutch Gardens because it cost so little and I'd gotten such a great deal overall, but I'm confident they would have gladly credited me had I asked.
Even a couple of plants which I thought had died through no fault of Dutch Gardens (a brunnera I accidentally left for two days without watering, and a clematis which broke at the base for unknown reasons) came back to life--the brunnera has grown many new leaves, and even the hard, dry stick of the clematis has sprouted new life. Obviously, these were very healthy, hardy plants to begin with.
Not everything has thrived--only one of the three bareroot foxtail lilies has come up so far, and a few other plants are looking challenged, but I believe that is due more to our acidic clay soil than anything else. On the positive side, the hollyhock, hosta, sedum and aster plants look fantastic and have grown quite a bit since their arrival.
Overall, my expectations were exceeded, and I would not hesitate to order from Dutch Gardens again. The care they put into growing & shipping the plants was evident, and the customer service was outstanding!
As a relative newcomer to gardening, within the past couple of years I've placed orders from several of the larger companies that distribute eye-catching glossy catalogs. Dutch Gardens has established itself as my favorite. All of my orders have been shipped accurately and promptly, everything has arrived in excellent condition, and almost all the plants have thrived--a much better record than I've had with some other companies. (Also, Dutch Gardens is affiliated with Gardener's Supply Company; I just posted a description of Gardener's Supply's excellent customer service on their page at this site.)
On Jun 19, 2008, TheMartinClan Greencastle, PA wrote:
I recently ordered live plants from Dutch Gardens in response to an up to 70% off Spring shipped bulbs & perennials sale. I read the reviews before ordering and was a little worried that my plants would be in rough shape when they arrived. I decided to take a chance anyway as the savings seemed to good to pass up. I placed a small order that I received quickly. I was very surprised when my order (1 rose, 3 hollyhocks, 3 dahlia bunches, 1 ghost fern, 2 shooting star, 1 hardy fuschia, 1 honeysuckle vine, 1 anemone, & 1 coreopsis) came packed with exceptional care. The plants were all large and vigorous and the dahlias were three nice large bunches. They were in individual 4" pots (excepting the dahlias), each with very informative plant tags. Each pot was wrapped in plastic bags to keep in moisture and stapled at the side to keep the soil in. Then the pots were slipped into very tall carboard sleeves with tabs that were pushed in to hold the pot in place. I was so impressed that my "clearance" purchases were fantastically healthy and well-protected in shipping. Due to unforeseen family emergencies, we were unable to plant for almost a month, though the plants were kept well-watered. Despite their overly long stay in transplant pots, all of the plants are very healthy and finally (happily) in the ground were they belong! I am surprised by the variety of experiences with this company, but I will order again from them, probably in a small quantity like last time to ensure that the quality and care is equal to my first experience.
I bought from Dutch gardens for two years and early enough, i realized that this is to much of hit and miss. I ordered Casa blanca lily, 1/3 grew, 25 queen faviola= none grew, peony (festiva maxima) = grew diseased leaves, rose (stainless steel)= grew diseased leaves, perennials: butter fly bush, blue star sea holly, fire work begonia, emereld-blue phlox = all died soon after (and I am accomplished gardener that have 98% success with plants, even rare exotics), dahlias (mixture and dutch infusion) = Yes, grew and bloomed for one season but never came back (my understanding that these were perennial in zone 9). So, i have one diseased rose + one dying peony to remind me of the performance of this company. i will take my loss and go elsewhere. Keep the catalog if you want to look at nice pictures but RUN with your wallet.
On Jun 8, 2008, Michele58 Louisville, KY (Zone 6a) wrote:
I ordered an Etain Viola that arrived looking like it had the top eaten by something. It had to have gone into the shipping box looking like that. Unbelievalbe. I sent a photo to them and they offered to refund my money or since they no longer had the item they would send a replacement next year.
This is the 2nd year I've ordered from this company. The first year I received 4 barerooted peonies, one which came out this year with completely withered leaves, and another that looks like it is ailing. I feel I was given duds. Prior to these plants actually appearing from the ground, I mistakenly ordered an additional $150 worth of plants this year. The plants that I really wanted, 2 Japanese maples, weren't delivered. I wasn't charged but that didn't mean the rest of my order was correct. The Monarda came completely wilted and died even though I tried to revive it, and 3 rose plants were missing, although I was charged. Three calls to the company not withstanding, I am not happy with the products or the service. This is no way to run an mail order business.
On May 31, 2008, santeelady Santee, CA (Zone 9a) wrote:
This was my first order from Dutch Gardens. I ordered Dwarf Sorbet Lily Mixture (10 bulbs) and Double Freesia Mix (25 bulbs). I was very happy with the condition of the bulbs. They were small to medium in size and looked really healthy. Shipping was realitively fast. I would order from this company again.
I have had good luck buying bulbs through this company, but live plants have been a different matter. I ordered what was supposed to be a mix of Japanese iris, what arrived were three of the same Siberian iris. After a call to the company I was given credit, and ordered a Coconut Lime coneflower, it arrived just before winter as a shriveled, dried out plantlet that I tried to save but it died on me. Another call to them and I have credit, which I will try on bulbs instead of plants.
Like I said, great bulbs but beware of live plants.
I placed in order with Dutch Gardens for two Tiki Torch Coneflowers and I was very pleased with their arrival. The plants were very healthy and robust. I have planted them a few weeks ago and they are doing very nicely. I will continue to order from them.
This was my first experience with Dutch Gardens. I placed an order for two Shady Nook Gardens and two separate plants. The plants were very well packaged and healthy. The Shady Nook Gardens that I purchased were bareroot. All of the items in these collections seem very healthy. I look forward to seeing them in full bloom. Overall, I am very satisfied with the items that I have received. I will order from this company again without any hesitation.
I love roses and have a small collection now of 47 roses. Last year I ordered the rainbow rose collection. All 5 bushes died within weeks of planting. They did not look good at all when I received them. I relayed my displeasure to Dutch Gardens sometime later and they to my surprise sent me a new rainbow collection this year that I received/planted the new roses in late March. They are doing fantastic, full of foliage, sprouting even more new growth and all 5 are begining to bud. I must say after my experience last year I was quite skeptical, but they are beautiful and I am very happy.
On Apr 11, 2008, sarazen Glen Rock, PA (Zone 6b) wrote:
I ordered two small orders from them this spring, mostly perennials and some bare root raspberries and blackberries. Plants were mostly small, but healthy. The raspberries were huge, and are in the ground already. I will see how things go. I did note that their prices were not always the best. I found a few things that I had thought to get from them at a better price from a better supplier, so in the future I will check around before I commit.
On April 11th, 2008, sarazen added the following:
Doh! Raspberries/blackberries were not from them. Never the less, the perennials I did get from them were very robust.
On Apr 11, 2008, Spookygirl Frederick, MD (Zone 6b) wrote:
I have been ordering from this company for more than 3 years. I have ordered many bulbs (alliums, daffodils, tulips) and the bulbs have always been good quality, producing beautiful flowers in the spring. I just ordered 3 verbascum plants and liatris bulbs. The plants arrived in great condition, and were packaged exceptionally well. Their customer service is also great.
I've been ordering large quantities of Spring flowering bulbs from Dutch Gardens for years. For the last three years I've said to myself I needed to find a new supplier. This year, I will. The problem seems to be quality control, sorta like the way McDonald's apple pies eventually were just compote and no apple. I'll open a bag of tulips and two or three out of six will be rotten, moldy or dessicated. If all the bulbs in the bulb bag were of the same quality... that is, the healthy bulbs are great, but too many years now in a row I've gotten rejects mixed in with premium bulbs. and this, I feel, is the company's attempts to pass their losses off on the consumer. Though their replacement policy is acceptable, I don't really want replacements, I want my order filled with plump, quality bulbs. As a professional gardener with plenty of mail order experience, I recommend finding another dutch bulb distributor, these guys have gotten too big to provide quality plants, which is what you want, not replacements a year later.
I have ordered several plants from this company over the years from roses to daylilies to alliums. The plants were always carefully packed and in good health. The plants and bulbs were of a good size too. I've never had any problems and they have good customer service also.
I ordered about $130 of bulbs from Dutch gardens and wish I hadn't. I will not leave a negative rating because I did recieve the bulbs and they were not damaged, but they were really nothing special. The size of the bulbs was not any larger than what I have purchased elsewhere, not top size as advertised, just average.
I was enchanted with the beauty of their fringed tulips and and some of their fancier tulips and daffodils but was highly dissapointed in the blooms. They didn't look anything like those beautiful pictures and the fringed pinks were downright ugly.
On a side note I managed to pick up a clearance package of tulips at walmart, they were only 75cents for a bag of 30 bulbs which I planted down the row from the dutch garden tulips and they have outperformed the expensive Dutch Garden bulbs by far! Also picked up a discount bag of daffs and they are all doing as well if not better than the ones I bought from Dutch Gardens and just as pretty.
So I think what you are paying extra for is the pretty pictures in their catalog, the actual product is nothing special.
On Mar 30, 2008, faerygardener Angels Camp, CA (Zone 7a) wrote:
Just received my order from Dutch Gardens and I'm very pleased. I had ordered from them a few years back so took a chance in spite of some negative comments here. As I recall from past orders, the bulbs they sent were huge - Aztec lily 3 or 4 times the size of the ones I'd gotten at a box store in the past. Everything was diligently packed and in great shape - like opening a Christmas present! All bulbs and dahlia tubers are large and disease free.
They kept in touch in email about the shipping time for my order (zone 7). My experience was top notch.
On Mar 30, 2008, dakota57718 Black Hawk, SD wrote:
I'm a first time bulb gardener. I ordered the three season sampler of tulips, daffodils, crocus, hyacinths, mountain lilies, windflowers, allium. The bulbs were all fat and healthy, my order arrived for fall planting, nothing was backordered. So far everything is coming up beautifully. I planted hyacinths and tulips in containers and they are blooming wonderfully. I had a question when planting last fall and got an e-mail back promptly with the advice I needed.
I will definitely order bulbs from this company again.
On May 19th, 2008, dakota57718 added the following:
UPDATE: Now that all my bulbs have, are currently, or are close to flowering, I am even happier with them. Everything was beautiful - and the best thing about the 3 Season Sampler is, we've had something in bloom for two months already - with the alliums still to come. I give Dutch Gardens FIVE STARS!
A few months ago this review would have been neutral or positive. I have ordered daffodils, tulips, and perennials from dutch gardens. Every perennial I received (3 - 4) was thrown in the trash or given away because it was such a puny bare root, my bulbs for daffodils and hyacinths were always perfect, tulips were a toss, some good some bad. My tulips always split after one year, not really sure it its their fault.
I'm upset because I ordered 3 Mariposa Skies Fragrant German iris, I received 3 huge irises, one arrived filled with fruit flys/borers, with just a shell (no inside, eaten by bugs) The other two looked healthy and I received a replacement for that one, coming this summer I go out and they all have produced offsets during the winter, but two of the three have borers, I believe they were shipped with them. I have never had borers in my iris beds. I will be getting rid of them all and ordering Mariposa Skies from Schreiners instead.
On Mar 17, 2008, littlebrook15 Rock Tavern, NY wrote:
I'm not sure what happened to this company. I was a customer for years and I was always thrilled with the plants I received. However, the Iast two years I placed orders I have recieved the wrong plants. I ordered an Ebb Tide rose that bloomed light lavender, a Double Decker Echinacea that is only a single (two years later--so plenty of time for it to double), a Purple Emporer Sedum that was green, and a full batch of Iris Crysographes that were white, or did not come up. It has been very disappointing.
I do have to say that once they are contacted, they do rectify the situation quickly. I received credits for all the plants that were incorrect, and I appreciate that. However, I used the credits and got more incorrect plants. I've just given up. I used all my credit with them and whatever I got from them I'm just letting grow. I feel it's useless to write to them again and tell them that I've gotten the wrong plants for the third time.
I will not order again from Dutch Gardens.
I've never ordered from the company before and was initially impressed when they called and said one of the things I'd ordered was not up to their standards so they would credit me or substitute something. My impression was much less positive when the other things I ordered arrived. In the packages that were supposed to contain 3 healthy roots/rhizomes/tubers there would be 1 good sized and healthy looking, 1 small shriveled root (or whatever I'd ordered) and something that may have been grass but sure wasn't a root. NOTHING came up. the live plants I recieved died shortly after planting. I called about the problems with size in the first order I recieved (they came in 3 different deliveries) and was told it would be taken care of with the next delivery. it wasn't. after the 3rd call I quit trying and chalked it up to a bad investment. In all fairness, I expected some negative outcome as we had record heat and a drought and even though I watered religiously I assumed I'd lose some plants. None of my established plants died though. I spent over $100.00 with this company but figured they would just blame it on the drought anyway so I quit trying to get satisfaction.
On Feb 9, 2008, ladyisle Bohemia, NY (Zone 7a) wrote:
I have ordered from you before and not been particularly excited. Now your prices for 4" pots are amazingly high. I'm not sure why. I will wait to order from more cost effective nurseries and/or shop local.