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On Jan 24, 2008, PrimroseSue Medway, MA (Zone 5b) wrote:
I have been ordering from Dutch Gardens for many years, and have never had a problem with them. Their bulbs are always healthy and large, and they have a nice variety.
Unfortunately, their perennial prices have skyrocketed this year, so I'll just stick with the bulbs.
I ordered bulbs from them last year. They came at the right time for fall planting, and were the biggest, healthiest bulbs I've ever seen! Seriously, the daffodil bulbs were bigger than my hand, and several of them were close to splitting into 2 or 3 large bulbs.
I'll have to remember to post here again in the spring, when everything comes up. But after a few years' experience growing these types of bulbs, I don't anticipate any problems. These were in much better shape than anything I could buy locally.
One side note: I ordered mixed bags of everything, so you'll never hear me complain that they sent the wrong variety.
On April 9th, 2008, julsie added the following:
I'm getting a fabulous show from those huge daffodils they sent last fall! The blooms are actually bigger than a lot of my established daffs, which I wasn't expecting. I'd say my investment was an astounding success, better than I could have predicted.
The only thing that disappointed me was the crocuses, because a lot of them just didn't come up. However, I have to blame the neighborhood squirrels, because they thrived in most parts of my yard and never appeared in others.
On Oct 22, 2007, n2birds Lakeland / Memphis, TN (Zone 7a) wrote:
Based on prior comments, I was very reluctant to order from Dutch Gardens. However, they were the only place I could find the Bulb Bopper, so I decided to go on and give them a try. I ordered 40 mixed daffodils along with my bopper. I was very pleased with the size of these bulbs - they were some of the largest bulbs I have ever rec'd ! They both arrived from 2 different locations, but at the same time. At this time, I'd say I am very pleased with them as a vendor. (I feel sure they will bloom, come spring)
Back in April 07 I ordered $120 worth of bulbs. They did not look to good upon arrival but at that time I was not experienced with bulbs and didn't realize that they were not top quality. As of this date they did not sprout except for two dahlias. I e-mailed Dutch Gardens and told them that I was a member of Daves Garden and the very next day they e-mailed me and offered me a refund or credit. I chose a credit as I appreciated their integrity and will definetly continue to do business with them.
When I first saw the catalog for Dutch Garden's dahlias I was impressed. I decided to do a Red & Orange color scheme along my walk way. I ordered the tubers early but still didn't get them until the end of April. I planted them immeadiately and now it is July 13th, and guess what, they are THE WRONG COLORS> Thats right. Instead of Red and Orange both sets of Dahlias (I ordered the Mrs Eileen and the Zorro) are a deep (almost black) purple. They look really ugly. I sent an email to Dutch Gardens a email just before this message telling them what they did, and not to send me a catalog anymore (they just keep sending them with those same photos). I guess I should have read t his message board first).
Jason in the Bronx.
I have ordered from this company at least three or four times and have had several problems with my order each time. The latest problem I just discovered with the dwarf canna bulbs that I last ordered, which are supposed to be pink, are YELLOW. I had placed this order much earlier in the year and when the package arrived, the pink cannas weren't even in it. I had called and complained and they sent me REPLACEMENT pink cannas (I waited quite a long time for them to arrive, by the way) and now I have discovered, several months later, that my REPLACEMENT pink cannas are YELLOW. Of course, you don't know these types of things until they have been planted for weeks and finally come up.
I have had problems with daylilies too, that aren't the right type. A couple of years ago, I was involved in the "Blueberry Sunday" dayliliy fiasco, in which I got a "blue daylily that wasn't". Apparently I wasn't the only one because the company sent out a "oops" letter to everyone and gave them a coupon. That, at least, was a mark in their favor.
However, I have had problems with another order this year with some dahlias that didn't resemble the picture in the catalog. I have also had to call and complain when I got a bag of expensive bulbs, which was supposed to have had three bulbs, only had two. I also, have gotten bags of bulbs that didn't look too fresh.
I expect a company that deals with thousands of bulbs to make some mistakes.......and of course, some of the bulbs aren't going to make it. Personally, the mislabled bulbs are the most irritating to me because you don't know there is something wrong with them for quite a considerable amount of time, plus it messes up your planting scheme.
I've just been burned too many times now and I won't order from them again. The stuff that is good is good but the company is just too "hit or miss" and you can't trust that the bulbs you order are the ones you will actually be planting. Imagine if you ordered 200 red tulips and after planting them, you discovered that they were white!
Ordered a daylily and 4 packs of different bulbs. Dutch Gardens must not realize that April is often still winter in Iowa. Came home from work to a wet box of frozen bulbs that had obviously been sitting on my doorstep in an ice storm most of the day. E-mailed Dutch Gardens to tell them most of the bulbs were frozen. They responded promptly and sent an entire new order at their expense. The bulbs were lovely and the daylily was quite large. They now appear to be growing quite nicely. Dutch gardens has nice quality products and in my opinion, their customer service is top-notch.
I placed 2 orders with Dutch Gardens and the plants looked like they came from 2 different companies. The first order arrived in 2 shipments with puny plants in poor condition, bulbs and plants reeking of mold. The second order arrived with only the slightest scent of mold and larger, healthier plants and bulbs. When I called and told customer service this they were very nice and apologetic and immediately sent out replacements for the first order. The replacements were much better, but there is still a problem with a moldy smell, so I have decided to leave a neutral rating for now, and when I see how the bulbs come up and how the plants do, I hope I can upgrade it to a positive.
This was my first time to order from Dutch Gardens and I am not a happy camper by any means.
I ordered two Vavoom floribunda roses from them. I recieved the roses in a decent time span, but the roses were well past their prime and were packed terribly which resulted in broken roots and the roses were completely dried out. They packed the plants in a plastic bag with just a few pathetic small dry newspaper strips to supposedly keep the roots moist, but everything in the box was dry including the roses. I immediately put the roses to soak, submersing them completely for two days. I cut as much of the dead cane off as possible and planted them but it looks like they are not going to make it even with my best efforts.
When I received the plants I e-mailed them immediately to advise them of the condition of the roses and I have e-mailed them three more times and have yet to receive any reply from them.
I am very disappointed and will not order from them in the future unless they get on the stick and get back in touch with me to resolve this problem very soon.
After placing my order but prior to receiving it, I got several notices and e-mails from them, but now that there is a problem they seem to have disappeared from the face of the earth.
How typical.......
On May 11, 2007, wingedgodd3ss Maysville, GA wrote:
I placed an online order for roses and a perennial and had considered ordering some bulbs but removed them. For the record, I test internet sites, specifically ecommerce and have for 10 years so I know how websites work. I know what I ordered and wrote down my total and when I received my confirmation, the items I removed were included and my total was much larger. I called immediately to ask them to remove those items and refund my money and they told me they couldn't do that because the items had already been shipped. When I pressed her on that--I was surprised something would be shipped so soon she said it hadn't been shipped but that it was too difficult for them to cancel. So first she lied to me and then told me that basically they don't want the hassle--they would prefer their customers deal with the headache. I was angry but got off of the phone. I did further checking against this company and found several situations reported that were similar to mine. Then I checked my order status and it also read not shipped so I called back thinking that since the item had not been shipped they would be able to correct their mistake. The second No-customer-service lady I spoke with told me I must have done something wrong and that it was too hard for them to remove the item from a shipping box so I would have to do the work of having them ship me a return label AFTER I received the item. I asked her to send it immediately so that I could return the item as soon as it arrived and get reimbursed. She was rude and completely unhelpful. She basically said it was my fault and that she couldn't do anything to resolve this situation. I guess they hope that you are just worn down and decide to keep whatever they send you. I am so angry I am filing a complaint with my bank so that they can refund my money and then I'm changing my card # so that DG cannot charge me in the future. They charged my card BEFORE they shipped the item. That is not what their policy says and I don't shop with companies that do that because I think it's a bit shady. Save yourself serious grief and find a different garden supply company.
I ordered two hybrid Clematis from Dutch Gardens...they arrived in beautiful condition and were well on their way to vigorous growth when they arrived. I've had mixed results from this company in the past, but I wasn't so disappointed that I wouldn't order from them again (some items, like Regale Lily bulbs, were downright unbelievable, and others, like tuberous Begonias, were disappointingly small in the past years that I've ordered from Dutch Gardens). This time, these were among the best plants I've ever received via mail order. I also ordered Lily bulbs and Dahlias from them this year, and so far, all looks pretty good with those as well. I will definitely order from them again now!
On Apr 11, 2007, russellmuegge Hamilton, IL wrote:
I recieved two boxes of bulbs from Dutch Gardens and as in the past I was happy with my purchase. The bulbs were large and in very good shape. They are a good company to do business with and they are very good about answering their emails.
I ordered 3 packages of bareroot sets described as "three top sized roots per package" = 9 total. One package had really tiny roots, but the other two packages each had 5 healthy ones. So I guess I am ahead in the long run.
I've ordered dahlias and begonias from them for the last few years and the quality has always been top notch. I just received some climbing roses and some perennials. The packaging and quality look to be among the best that I have seen. They are not cheap but they deliver variety and quality. I recommend them.
On Apr 3, 2007, WaterCan2 Eastern Long Island, NY (Zone 7a) wrote:
I have been ordering from this company for the last 10 years. Admittedly the size of the plants leave quite a bit to be desired in comparison to the fully grown size shown in their catalogs. Their bulbs however have been outstanding for 8 of my 10 orders. I found the key to be to order well ahead of planting time so as to receive the best quality. I have restricted my purchases from this company to 'bulbs only', and I recommend them as such.
On Mar 23, 2007, afinenettle Sebastopol, CA wrote:
Two years or so ago I placed a large order with Dutch gardens. My complaint was that 30% of the items (there were perhaps 20) did not come up as the stated item. Not even close. This year I saw some Dutch garden items at the hardware store and - well - just loved the pictures - what can I say. I bought 5 different packages of tulips. Three of them were not the kind on the pictures. That makes me a fool for being fooled twice. Somehow this company does not think its cost effective or all that important to be true to advertising.
I wont use them again.
On Mar 23, 2007, Dutch Gardens responded with:
"
On May 24, 2007 5:32 PM, Dutch Gardens added:
We were sorry to read of this experience with bulbs purchased at a local store. Dutch Gardens does not sell on the retail market. Our bulbs are only available through our mail order catalog and web site and are shipped directly from Holland to you. We extend 100% customer satisfaction guarantee and are always happy to replace unsatisfactory items or offer complete refunds. Please contact us to ensure that any problems related to your earlier Dutch Gardens order have been resolved. We look forward to serving you.
"
On Mar 8, 2007, dellphi Southwest Harbor, ME wrote:
it is stated clearly in their catalogue that payment will not be taken from your credit card/debit card till the merchandise is shipped. i placed an order in march for delivery in may. they put a hold on my bank account - i used a debit card- for the amount of my order-they called it a preauthorization. what it meant to me was that my money was not available to me for 72 hours! i called them-told the lady right up front that i was angry, but would make every effort to be calm and polite. i told her the situation including the fact that when i saw the money on my account i called them and they assured me that the money would not come out of my balance, it was just a preauthorization. well, the money did come out of my balance, so i guess they didn't understand their own system. anyway, the second person i spoke with told me that the bank was the one who held the money, not dutch gardens. i called the bank and they assured me that the hold was indeed from the company and could last 72 hours, and could not be removed without permission from the merchant. i cancelled my order, and dutch gardens told me that my money would then be immediately available-wrong again! the bank told me once again that they needed something in writing from the merchant. so, right now i'm waiting to see whether my money will be available after 72 hours-if not, i have to call the company again! this has never happened to me with any other catalogue. on top of that, the people i talked to got testy with me, even as they spouted misinformation. they have all these cutesy little messages on their telephone answering system about how much their customers are valued, but that is obviously not true. to me, they have an obligation to inform their customer that their money will be held, despite the written statement in the catalogue to the contrary. thank god i had enough additional money in my account to cover my checks-that isn't always the case. so-dutch gardens is stunningly ignorant of their own policies, with each person saying a different thing and none of them being correct-and this ignorance can do real financial damage to their customers-if items are presented for payment while the money in our accounts is on hold, they will be returned, causing overdraft charges, embarassment, and damage to credit. they should inform their customers that the amount of their order will not be available to them right away, even though the catalogue clearly says it won't be taken out till time of shipment. one of the people i spoke to there had the nerve to tell me that probably all companies did this, i just didn't notice-in other words, i'm stupid! i can unequivocally say that this has never happened before with any other company, and i have used many gardening catalogues. needless to say, i will never do business with them again. i can only hope that my money gets released sometime in the next day or two, or i'll have to deal with them again!
On Dec 30, 2006, Sarconti Durham, ME (Zone 4a) wrote:
Normally I had great experiences ordering from this company but not this last time. First order, I got all my lilium bulbs and daylilies on time and in great condition. My japenese iris collection was in great condition.
Encouraged I ordered again the german iris collection and the siberian iris collection. All were rotted except Avalon Bay and that was in no great shape. The Siberians were all dead or almost dead. Lady Vanessa was not even in the package, it was empty.
I contacted Dutch Gardens and they agreed to resend the order which I recieved June 1st. A note said they could no longer get the german iris collection and no refund was offered. The siberians arrived almost dead. Butter And Sugar and Lady Vanessa were dead. I think I saved the others but they are not in great shape.
Will not be ordering irises from this company again for I have better sources. I do like the daylilies and lilium bulbs so will risk ordering those. They have honored day lily mix up in the past and treated me well until this last order over the irises.
On Nov 16, 2006, calypsa Plymouth, MI (Zone 5b) wrote:
Although I did finally receive our bulbs, my experience was less than satisfactory. After weeks of no news, I called to check on the status of the order. I spoke with a very nice CS representative who assured me that my order had been received and that the bulbs were going to be shipped out the next day. This was 4 weeks ago.
I then called 2 weeks ago and was given the same story. I was even given a tracking number that never worked, despite being assured that it would activate shortly since the bulbs had just been sent (there was no mention of why they hadn't been sent 2 weeks prior, and this representative blatantly dodged my question). I thanked her and went back to waiting.
Finally, at the end of last week I called back. This time I was more than a little upset because I truly felt jerked around. I got a similar response to my questions, but at that time I actually got a valid tracking number. The bulbs had just been sent earlier that morning. That in and of itself upset me because of all the past promises about shipping time.
The bulbs finally arrived at my home yesterday. The packaging was TERRIBLE. Miraculously, all of the bulbs arrived and appear in good condition (this is the only reason I am giving a neutral rating instead of negative). We shall see what comes up in the spring... I will definitely not be ordering from this company again. I expected much better from a company that is linked to Gardener's Supply.
I have yet to see the results of my planting, but I am dissappointed because of the shipping times. I know it really can't be helped but I placed orders days apart. But their shipping times are weeks apart due to when my orderes were shipped. I would recommend ordering the daylilies from there. I have heard about people getting the wrong variety. I ordered a South Seas Daylily. It shipped from Canada and was the first order I received. The shipping time was a little long, about 15 days. The plant itself was beautiful, it was very dry when I received it though, I have no idea why. The shavings in the box were BONE dry and so were the roots. They left a few pieces of foliage so I could tell what was up from down. But the roots and clump size were huge. Not what I was expecting. I will see how my tulips arrive (i'm expecting a shipment today) I also have hyacinths and lilies on the way and I'm still waiting for one more order to be shipped from Holland to customs. I will be back in the spring/summer to tell you how everything went!
I've been suckered in by their beautiful catalog several times, but I've been consistently disappointed with the merchandise.
The dahlias I ordered from them last year were diseased. The begonias only vaguely resembled the gorgeous photograph. The toad lilies I put in this spring failed to come up. The gloriosas never bloomed.
The more common items in their catalog can be gotten cheaper elsewhere. The more exotic things have failed to live up to my expectations.
I LOVE this company !!! Ordered Red Parade Tulips from them, and they were the biggest bulbs I have ever seen, 15/16cm. Big is definitely better. Huge and healthy, and they smelled fresh too, straight from Holland to your doorstep. Will definitely order from them again !!
I ordered 5 sets of plants. One was substituted with a plant which I hate and I am still waiting for another set after 2 months. So I am not happy about that at all.
However, the correct plants which i did receive are doing really well. I am very surprised that they grew from the tiny ballroot plants. They are astilbe's, bleeding hearts and ballon flowers.
So the plants are good especially for the price but you'll probably get subsitutes especially if you order late (like May).
On Jun 19, 2006, faganpb Theodore, AL (Zone 8b) wrote:
The Dutch Gardens staff was exceptionally friendly when I placed my order and again later when I called to check the delivery status. I ordered one each of 16504 Double Begonia Mix (8) and 16605 Flamingo Casgading Begonia (8). The bulbs were uniform in size and of seemingly good quality. I ordered them in January, received them the first of March, and planted them immediately per the instructions. All bulbs have produced beautiful leaves, though some quite sparcely, only two (one each) have actually flowered. I rate the experience moderate because I took great pain in properly caring for the plants but remain sadly disappointed in the results. In hindsight, I suspect the problem is the climatical difference; therefore, will not order from Holland again. I live in zone 8b.
On Jun 15, 2006, sherrinbull Derry, NH (Zone 5b) wrote:
Mixed success. I ordered Razzmatazz Coneflower "NEW FOR 2006: Our Blooming Power! perennials —the largest size we offer! These beefy, extra-large plants are guaranteed to fill out quickly and bloom this summer."
and recieved a letter stating that the seedlings needed more time to stretch and that they would be late. No biggie. But when I received my "beefy extra large plant" it was under 1" tall had two leaves and was severely shrivelled. Knowing that tender things may not travel well I have babied the surviving item. The two leaves are still there - but it hasn't grown and its definately not the *beefy* potted plant I was promised or paid for. I admit I haven't called because the item is no longer available and I really don't care for anything else from them.
On the flip side - I also ordered some Fanfare Gaillardia. These did indeed come in 3" pots and were hardy and healthy and getting ready to bloom despite our "flood season" in the northeast. They do have some unique items and the jury is still out whether I would order again.
In 2003, I ordered a very expensive Goldmine Yellow Peony from Dutch Gardens. I e-mailed them in 2004 saying that although the peony came up, it didn't bloom. They responded for me to give it more time -- that it can take a couple of years for a peony to bloom -- and to keep in touch. In 2006, it bloomed. I e-mailed Dutch Gardens and told them that it bloomed, it was very pretty, but was a pale yellow, not the bright yellow pictured. And that the plant itself was beautiful. Much to my surprise, they gave me a $20 credit, since the flower wasn't as yellow as expected! I was very (happily) surprised and can't wait to choose more bulbs!
On Jun 10, 2006, LenasGarden Tiffin, OH (Zone 5b) wrote:
Even though there were quite a few Negative and Neutral ratings, I decided to place an order because they had Hakonechloa Aureola which is a yellow and pink hued grass. Their price was low and they offered free shipping, so I thought I'd give them a try. I kinda braced myself to be disappointed because of some of the other buyers experiences, but I was pleasantly surprised. The plants were really excellent and I was impressed with their superior packing. I ordered three plants and they were each enclosed in a cardboard tube to protect the blades of grass. They were nestled into another box for secure shipping. They arrived moist and showed no sign of wilt. I ordered in March and received the plants in May - which is Ohio's planting time. The grass is healthy and growing.
I was very happy with my purchase and I definitely would buy from them again.
On Jun 8, 2006, jmorth Divernon, IL (Zone 5b) wrote:
I have periodically ordered from this company over the years and been satisfied. However, this year I ordered two sets (6) of a new lily (Salmon Star) which they apparently ran out of; instead of consulting about substitution they choose to send me 10 lilies of their choice (Muscadet). I've plenty of them already so I informed them that I was not satisfied with their policy of substituting without consultation and didn't really want what they decided to send. They told me to keep their choice and to tell them my preference. I responded that my choice would be Black Beauty. When these arrived late last month there were three sets totalling 9 Black Beauties. The end result- a still satisfied customer.
On Jun 3, 2006, beaker_ch Columbia Heights, MN (Zone 4a) wrote:
This spring when the tulips bloomed, I was dismayed to find that some of the bulbs I ordered fro Dutch Gardens were not true to name. They were very nice about it and refunded me my money. Later, after seeing a plant I wanted on one of the forum threads, I went looking for it and Dutch Gardens was the only place that had it. I ordered 3. Upon receiving my order, I was very happy to find 3 very healthy plants packaged very similar to orders I received from Lazy SS Farm. They also sent me 3 bonus Regale Lily bulbs and this was on an only 18.00 order. I'm very leery of most of the "dutch" bulb sites, but I think Dutch Gardens tries to do a good job. I will order from them again.
I will say this is another great company. Last fall I ordered hundreds of bulbs and my spring garden looked outstanding. Very healthy and large bulbs. Also I ordered two rose bushes and they are doing very well. I can't wait to seem them blooming over the summer.
I will order again from them. Thank you
The bulbs I recieved from them were big and healthy. The perennials looked a little rough, though I was able to revive most of them. However, my bare root geranium was dead. When I contacted them, they did get back to me pretty quick. However, the shipping for the season was done. So I could either wait until spring for another one, or I could get a credit on my account. I took the credit on the account. Unfortunately, there isn't anything "seasonally available" on their site that I want right now, and I won't be credited for the shipping and handling charges on the geranium. I don't think that's fair at all. Especially since the shipping and handling obviously wasn't good enough to keep the plant alive. I think when I use up my credit I will probably not order from them again.
I have had mixed success with Dutch Gardens. I have placed orders with them for three years. My orders have always come on time and in pretty good shape. But, sometimes their stuff doesn't grow. I know this is normal. Plants weren't designed to live in a box for a few weeks and then expected to grow. I have still kept a positive rating because they have great customer service. My emails are always answered within two days. If I am not happy, they refund my money. Another plus, their dahlia bulbs are great.
On May 16, 2006, Falconet New York, NY (Zone 7a) wrote:
Although I normally order bulbs and lilies from smaller specialist nurseries, in 2004 I decided to give Dutch Gardens a try because they had one particular variety of Dutch iris ('Delft Blue') that I was looking for. In the same order I included Crocus 'Bluebird' and several varieties of tulips (separate, not a collection).
The following spring I found that 2/3 of the 'Delft Blue' were something else entirely; some of the crocus were instead a mixture of white, lavender and a screaming schoolbus-yellow varieties; and two of the tulips were not as labeled/ordered.
I would not order from them again, as their quality control in the picking/packing department clearly isn't what it should be.
On May 16, 2006, bloomheaven Southern United States wrote:
I ordered 2 things last week from Dutch Gardens. The first part of my ordered arrived looking really bad. I ordered 3 clematis plants that had no growth and really didn't look good. I'm waiting to see if any growth appears before I contact the company with my complaint.
The second part of my ordered arrived yesterday and boy was I surprised. The bulbs looked excellent! They were nice and healthy and even had babies on all of them except 1.
I chose a neutral rating because the first part of my order looked bad, but the second part was definitely positive.
I have had fairly good luck with Dutch Gardens bulbs in the past. This springs order was no exception. The bulbs look good and are already starting to grow in my garden, even tho our weather has been unseasonly cold and WET!!!
My problem is this:
I had ordered a dinnerplate dahlia collection and recieved two bags of red and none of the purple. Disappointment.
Next, I had ordered a new salmon colored oriental lily. They sent a substitution of a Muscadet oriental lily, I already have the Muscadet lily. I think I should have been notified about the new lily not being available and given the chance to cancel. Disappointment again.
I have tried to contact Dutch gardens three times! I haven't even heard one peep. Disappointment x3.
Third times a charm- I won't order again!!
On May 14, 2006, KSORENSON123 Montgomery, IL wrote:
I am a 5 year Dutch Garden fan. This year I decided to add
a more enhanced tulip area. I call it tulip mania. I blew the
neighbors away. I added 250 bulbs to the mix. I can not
hardly give the cuttings away fast enough. Today is Mothers day and the late spring Tulips are still kicking. Much thanks to cool weather. 1 Tulip is little. I will blast my yard with
crocus for next year. The Roses are a knock out also.
On May 14, 2006, oathkeeper5000 Owings Mills, MD wrote:
This is a good BULB company, I wouldn't order many perennials from them. I ordered a whole deluxe starter bulb kit and I was amazed at the quality, all bulbs big fresh and beautiful. They all bloomed the first year. This year some pink daffs didn't bloom and my emperor tulips didn't come up at all, but I guess that was my fault, I thought they were a type of rockery, let them stay in the ground types, or at least TRUE emperor tulips do....so I'm up in arms. Sometimes they get the "type" of plant and hardiness wrong, so I reccomend doing some research on certain bulbs, but have confidence in ordering their bulbs, top quality.
Their perennials though are a bit...lacking. I ordered some violets from them and they never made it to the fall, or bloomed. The canna I ordered died as well. They seem to branching out into all the other plants and roses and stuff, you can find those at better places.
On May 12, 2006, bbinnj West Orange, NJ (Zone 6a) wrote:
I've ordered from Dutch Gardens for years. Last year I ordered a new peony eye. When it didn't send up a shoot in april, as expected, I e-mailed them. Their response was that they will send out a new eye in the autumn (which is what you do for peonies). In March, I ordered a David Austin rose and a lilac bush. I planted both whern they came in April. Some canes of the rose turned black. I e-mailed them for advice (trim the canes? wait and see?). Their response-- they shipped out another rose right away, and yes, I should trim the canes (and now the rose is doing better).
