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Comments regarding Dutch Gardens

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160 positives
46 neutrals
80 negatives


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Negative wendyelsey
(1 review)
On Jul 14, 2008, wendyelsey Portland, OR (Zone 7b) wrote:

I tried to buy a plant (Bonfire Euphorbia) from them. I got a "we have in stock" go ahead and was excited!! My mother had looked at their SDAME site (I have copies of the : sold out sign),.... So Iookede them up, and it was al of a suden.. in stock. I worked at a nursery, so I know it can change fast,...
They stated after the fact of having it "in stock"

Your words:
# Flower supports
ship separately from bulbs and plants. You can efxpect delivery in 6-12 business days

If it is not accurate, contact me... dont tell me later that I will get it in late fall?????????
Fall... is not in 6 to 12 days..............

I am trying to cancel with them.. but we will see. I am notiying my bank. I have print outs o\f everything.. from sold out.. to in stock/.to 6-12 days.. not October?
I would NOT recommend them at all........ I was told my credit card would be charged multiple times too.. that equal the total??? I dont think that is w=right at all.......... something seems not right here

I tried to cancel today, I will let you k now if there os a big issue......... Un truthful things has been all that I have gotten....

Beware................ if you want now, big issue......!!!!!! Bad time. I will tell you too of they charge my credit card after today. This would be WAY after I told them to stop and cancel due to contract voilation/..........


Never had such an issue with ANY!!!!!!!!!!!! vendor but them.... here is some of what I received in emIL..after they had my credit card info........

> Total
> $23.90
> When you receive your credit card statement, you'll see multiple charges adding up to the total on this confirmation.

# Flower supports
ship separately from bulbs and plants. You can expect delivery in 6-12 business days.

What I wrote:

I am surprised it takes 6-12 days, wouldn't that not be good for a plant with it being the summer? Being held in shipping for that long?
Do you guarantee the plants health in shipping?

And the multiple charges on the credit card. Will it be 2 seperate for the plant and another for shipping? I am just curious so I can keep track in my checking account.

They wrote back....... not happy..................

We ship plants in the spring and we ship plants in the fall. I checked your order and we plan to send your Bonfire Euphorbia mid to late October 2008. When we are shipping, we quote 6-12 business days from the time you order. The plants come directly from the grower and it takes time for us to process the order paperwork and the grower to prepare the plant to ship. The plant will not be in transit for 6-12 business days. We have a 100% guarantee on all of our plants.

The Bonfire Euphorbia will be shipped in a 4 inch pot as advertised in our catalog and web site. You will most likely only see one charge on your credit card for this order. There are times when items ship from different locations or at different times or the shipping shows up as a separate charge. We mention this up front so customers know there is a possibility it may happen on their order. All of the charges will add up to the original price quoted at the time of purchase.

4 inch pot for $30 bucks??? are3 you kidding?

owch............... Nothing about a 4 inch for that much....

Just warning people. this is bad bad! I will never ;look twice here............

On July 14th, 2008, wendyelsey added the following:

I called like they encouraged me to.. after receiving an email from them saying they wanted my experience to be "positive" with their company. I was checking to make sure it was canceled. The customer service was less than nice. The lady on the phone talked over me.. didnt hardly listen to anything I said. If they were trying to make it a positive experience? they did 100% the opposite with her attitude and not caring at all about their customer. Instead of trying to make it right, she was very rude... Even if they did have nice stuff (which looks like they dont from previous DG members) the customer service just blew me away. Rude.. period point blank. I would advise anyone else.. find another vendor, that treats you with respect........
Positive CedarBerry
(8 reviews)
On Jul 9, 2008, CedarBerry Oakland, OR wrote:

I could hardly be happier with my purchase from Dutch Gardens. The plants were the largest I've received from any mail order company and were securely packaged. Shipping was quite fast.

I used a discount code on top of clearance prices and was concerned because the online total didn't reflect it, so I emailed the company. I received a very prompt and friendly reply reassuring me that everything was OK, and even got a personal phone call assuring me of the same.

There was only one problem with the order; one plant (a viola) didn't have the plastic bag over the soil like all the others did, and when I removed it from its cardboard packaging, I found the plant broken off from its roots. I didn't contact Dutch Gardens because it cost so little and I'd gotten such a great deal overall, but I'm confident they would have gladly credited me had I asked.

Even a couple of plants which I thought had died through no fault of Dutch Gardens (a brunnera I accidentally left for two days without watering, and a clematis which broke at the base for unknown reasons) came back to life--the brunnera has grown many new leaves, and even the hard, dry stick of the clematis has sprouted new life. Obviously, these were very healthy, hardy plants to begin with.

Not everything has thrived--only one of the three bareroot foxtail lilies has come up so far, and a few other plants are looking challenged, but I believe that is due more to our acidic clay soil than anything else. On the positive side, the hollyhock, hosta, sedum and aster plants look fantastic and have grown quite a bit since their arrival.

Overall, my expectations were exceeded, and I would not hesitate to order from Dutch Gardens again. The care they put into growing & shipping the plants was evident, and the customer service was outstanding!

Positive Quadrivium
(2 reviews)
On Jul 2, 2008, Quadrivium Bloomington, IN wrote:

As a relative newcomer to gardening, within the past couple of years I've placed orders from several of the larger companies that distribute eye-catching glossy catalogs. Dutch Gardens has established itself as my favorite. All of my orders have been shipped accurately and promptly, everything has arrived in excellent condition, and almost all the plants have thrived--a much better record than I've had with some other companies. (Also, Dutch Gardens is affiliated with Gardener's Supply Company; I just posted a description of Gardener's Supply's excellent customer service on their page at this site.)

Positive TheMartinClan
(1 review)
On Jun 19, 2008, TheMartinClan Greencastle, PA wrote:

I recently ordered live plants from Dutch Gardens in response to an up to 70% off Spring shipped bulbs & perennials sale. I read the reviews before ordering and was a little worried that my plants would be in rough shape when they arrived. I decided to take a chance anyway as the savings seemed to good to pass up. I placed a small order that I received quickly. I was very surprised when my order (1 rose, 3 hollyhocks, 3 dahlia bunches, 1 ghost fern, 2 shooting star, 1 hardy fuschia, 1 honeysuckle vine, 1 anemone, & 1 coreopsis) came packed with exceptional care. The plants were all large and vigorous and the dahlias were three nice large bunches. They were in individual 4" pots (excepting the dahlias), each with very informative plant tags. Each pot was wrapped in plastic bags to keep in moisture and stapled at the side to keep the soil in. Then the pots were slipped into very tall carboard sleeves with tabs that were pushed in to hold the pot in place. I was so impressed that my "clearance" purchases were fantastically healthy and well-protected in shipping. Due to unforeseen family emergencies, we were unable to plant for almost a month, though the plants were kept well-watered. Despite their overly long stay in transplant pots, all of the plants are very healthy and finally (happily) in the ground were they belong! I am surprised by the variety of experiences with this company, but I will order again from them, probably in a small quantity like last time to ensure that the quality and care is equal to my first experience.

Negative samosa
(5 reviews)
On Jun 13, 2008, samosa San Diego, CA wrote:

I bought from Dutch gardens for two years and early enough, i realized that this is to much of hit and miss. I ordered Casa blanca lily, 1/3 grew, 25 queen faviola= none grew, peony (festiva maxima) = grew diseased leaves, rose (stainless steel)= grew diseased leaves, perennials: butter fly bush, blue star sea holly, fire work begonia, emereld-blue phlox = all died soon after (and I am accomplished gardener that have 98% success with plants, even rare exotics), dahlias (mixture and dutch infusion) = Yes, grew and bloomed for one season but never came back (my understanding that these were perennial in zone 9). So, i have one diseased rose + one dying peony to remind me of the performance of this company. i will take my loss and go elsewhere. Keep the catalog if you want to look at nice pictures but RUN with your wallet.

Negative Michele58
(2 reviews)
On Jun 8, 2008, Michele58 Louisville, KY (Zone 6a) wrote:

I ordered an Etain Viola that arrived looking like it had the top eaten by something. It had to have gone into the shipping box looking like that. Unbelievalbe. I sent a photo to them and they offered to refund my money or since they no longer had the item they would send a replacement next year.

Negative hskdesign
(3 reviews)
On Jun 4, 2008, hskdesign Waldoboro, ME wrote:

This is the 2nd year I've ordered from this company. The first year I received 4 barerooted peonies, one which came out this year with completely withered leaves, and another that looks like it is ailing. I feel I was given duds. Prior to these plants actually appearing from the ground, I mistakenly ordered an additional $150 worth of plants this year. The plants that I really wanted, 2 Japanese maples, weren't delivered. I wasn't charged but that didn't mean the rest of my order was correct. The Monarda came completely wilted and died even though I tried to revive it, and 3 rose plants were missing, although I was charged. Three calls to the company not withstanding, I am not happy with the products or the service. This is no way to run an mail order business.

Positive santeelady
(5 reviews)
On May 31, 2008, santeelady Santee, CA (Zone 9a) wrote:

This was my first order from Dutch Gardens. I ordered Dwarf Sorbet Lily Mixture (10 bulbs) and Double Freesia Mix (25 bulbs). I was very happy with the condition of the bulbs. They were small to medium in size and looked really healthy. Shipping was realitively fast. I would order from this company again.

Neutral Little_Ra
(3 reviews)
On May 18, 2008, Little_Ra Pulaski, NY wrote:

I have had good luck buying bulbs through this company, but live plants have been a different matter. I ordered what was supposed to be a mix of Japanese iris, what arrived were three of the same Siberian iris. After a call to the company I was given credit, and ordered a Coconut Lime coneflower, it arrived just before winter as a shriveled, dried out plantlet that I tried to save but it died on me. Another call to them and I have credit, which I will try on bulbs instead of plants.

Like I said, great bulbs but beware of live plants.

Positive amoraflores
(7 reviews)
On Apr 28, 2008, amoraflores Malvern, PA wrote:

I placed in order with Dutch Gardens for two Tiki Torch Coneflowers and I was very pleased with their arrival. The plants were very healthy and robust. I have planted them a few weeks ago and they are doing very nicely. I will continue to order from them.

Positive VictorianVixen
(3 reviews)
On Apr 20, 2008, VictorianVixen Erie, PA wrote:

This was my first experience with Dutch Gardens. I placed an order for two Shady Nook Gardens and two separate plants. The plants were very well packaged and healthy. The Shady Nook Gardens that I purchased were bareroot. All of the items in these collections seem very healthy. I look forward to seeing them in full bloom. Overall, I am very satisfied with the items that I have received. I will order from this company again without any hesitation.

Positive mrsjudes92
(4 reviews)
On Apr 16, 2008, mrsjudes92 Cocoa, FL wrote:

I love roses and have a small collection now of 47 roses. Last year I ordered the rainbow rose collection. All 5 bushes died within weeks of planting. They did not look good at all when I received them. I relayed my displeasure to Dutch Gardens sometime later and they to my surprise sent me a new rainbow collection this year that I received/planted the new roses in late March. They are doing fantastic, full of foliage, sprouting even more new growth and all 5 are begining to bud. I must say after my experience last year I was quite skeptical, but they are beautiful and I am very happy.

Positive sarazen
(6 reviews)
On Apr 11, 2008, sarazen Glen Rock, PA (Zone 6b) wrote:

I ordered two small orders from them this spring, mostly perennials and some bare root raspberries and blackberries. Plants were mostly small, but healthy. The raspberries were huge, and are in the ground already. I will see how things go. I did note that their prices were not always the best. I found a few things that I had thought to get from them at a better price from a better supplier, so in the future I will check around before I commit.

On April 11th, 2008, sarazen added the following:

Doh! Raspberries/blackberries were not from them. Never the less, the perennials I did get from them were very robust.
Positive Spookygirl
(1 review)
On Apr 11, 2008, Spookygirl Frederick, MD (Zone 6b) wrote:

I have been ordering from this company for more than 3 years. I have ordered many bulbs (alliums, daffodils, tulips) and the bulbs have always been good quality, producing beautiful flowers in the spring. I just ordered 3 verbascum plants and liatris bulbs. The plants arrived in great condition, and were packaged exceptionally well. Their customer service is also great.

Negative seymourseymour
(1 review)
On Apr 9, 2008, seymourseymour Vail, AZ wrote:

I've been ordering large quantities of Spring flowering bulbs from Dutch Gardens for years. For the last three years I've said to myself I needed to find a new supplier. This year, I will. The problem seems to be quality control, sorta like the way McDonald's apple pies eventually were just compote and no apple. I'll open a bag of tulips and two or three out of six will be rotten, moldy or dessicated. If all the bulbs in the bulb bag were of the same quality... that is, the healthy bulbs are great, but too many years now in a row I've gotten rejects mixed in with premium bulbs. and this, I feel, is the company's attempts to pass their losses off on the consumer. Though their replacement policy is acceptable, I don't really want replacements, I want my order filled with plump, quality bulbs. As a professional gardener with plenty of mail order experience, I recommend finding another dutch bulb distributor, these guys have gotten too big to provide quality plants, which is what you want, not replacements a year later.

Positive LavenderFanatic
(4 reviews)
On Apr 3, 2008, LavenderFanatic Eaton, OH wrote:

I have ordered several plants from this company over the years from roses to daylilies to alliums. The plants were always carefully packed and in good health. The plants and bulbs were of a good size too. I've never had any problems and they have good customer service also.

Neutral Wonderfluf
(2 reviews)
On Apr 2, 2008, Wonderfluf wrote:

I ordered about $130 of bulbs from Dutch gardens and wish I hadn't. I will not leave a negative rating because I did recieve the bulbs and they were not damaged, but they were really nothing special. The size of the bulbs was not any larger than what I have purchased elsewhere, not top size as advertised, just average.
I was enchanted with the beauty of their fringed tulips and and some of their fancier tulips and daffodils but was highly dissapointed in the blooms. They didn't look anything like those beautiful pictures and the fringed pinks were downright ugly.
On a side note I managed to pick up a clearance package of tulips at walmart, they were only 75cents for a bag of 30 bulbs which I planted down the row from the dutch garden tulips and they have outperformed the expensive Dutch Garden bulbs by far! Also picked up a discount bag of daffs and they are all doing as well if not better than the ones I bought from Dutch Gardens and just as pretty.
So I think what you are paying extra for is the pretty pictures in their catalog, the actual product is nothing special.

Positive faerygardener
(7 reviews)
On Mar 30, 2008, faerygardener Angels Camp, CA (Zone 7a) wrote:

Just received my order from Dutch Gardens and I'm very pleased. I had ordered from them a few years back so took a chance in spite of some negative comments here. As I recall from past orders, the bulbs they sent were huge - Aztec lily 3 or 4 times the size of the ones I'd gotten at a box store in the past. Everything was diligently packed and in great shape - like opening a Christmas present! All bulbs and dahlia tubers are large and disease free.
They kept in touch in email about the shipping time for my order (zone 7). My experience was top notch.

Positive dakota57718
(2 reviews)
On Mar 30, 2008, dakota57718 Black Hawk, SD wrote:

I'm a first time bulb gardener. I ordered the three season sampler of tulips, daffodils, crocus, hyacinths, mountain lilies, windflowers, allium. The bulbs were all fat and healthy, my order arrived for fall planting, nothing was backordered. So far everything is coming up beautifully. I planted hyacinths and tulips in containers and they are blooming wonderfully. I had a question when planting last fall and got an e-mail back promptly with the advice I needed.

I will definitely order bulbs from this company again.

On May 19th, 2008, dakota57718 added the following:

UPDATE: Now that all my bulbs have, are currently, or are close to flowering, I am even happier with them. Everything was beautiful - and the best thing about the 3 Season Sampler is, we've had something in bloom for two months already - with the alliums still to come. I give Dutch Gardens FIVE STARS!
Negative JPride1127
(7 reviews)
On Mar 24, 2008, JPride1127 Detroit, MI wrote:

A few months ago this review would have been neutral or positive. I have ordered daffodils, tulips, and perennials from dutch gardens. Every perennial I received (3 - 4) was thrown in the trash or given away because it was such a puny bare root, my bulbs for daffodils and hyacinths were always perfect, tulips were a toss, some good some bad. My tulips always split after one year, not really sure it its their fault.

I'm upset because I ordered 3 Mariposa Skies Fragrant German iris, I received 3 huge irises, one arrived filled with fruit flys/borers, with just a shell (no inside, eaten by bugs) The other two looked healthy and I received a replacement for that one, coming this summer I go out and they all have produced offsets during the winter, but two of the three have borers, I believe they were shipped with them. I have never had borers in my iris beds. I will be getting rid of them all and ordering Mariposa Skies from Schreiners instead.

Negative littlebrook15
(5 reviews)
On Mar 17, 2008, littlebrook15 Rock Tavern, NY wrote:

I'm not sure what happened to this company. I was a customer for years and I was always thrilled with the plants I received. However, the Iast two years I placed orders I have recieved the wrong plants. I ordered an Ebb Tide rose that bloomed light lavender, a Double Decker Echinacea that is only a single (two years later--so plenty of time for it to double), a Purple Emporer Sedum that was green, and a full batch of Iris Crysographes that were white, or did not come up. It has been very disappointing.
I do have to say that once they are contacted, they do rectify the situation quickly. I received credits for all the plants that were incorrect, and I appreciate that. However, I used the credits and got more incorrect plants. I've just given up. I used all my credit with them and whatever I got from them I'm just letting grow. I feel it's useless to write to them again and tell them that I've gotten the wrong plants for the third time.
I will not order again from Dutch Gardens.

Negative annie1126
(1 review)
On Feb 14, 2008, annie1126 Greenfield, OH wrote:

I've never ordered from the company before and was initially impressed when they called and said one of the things I'd ordered was not up to their standards so they would credit me or substitute something. My impression was much less positive when the other things I ordered arrived. In the packages that were supposed to contain 3 healthy roots/rhizomes/tubers there would be 1 good sized and healthy looking, 1 small shriveled root (or whatever I'd ordered) and something that may have been grass but sure wasn't a root. NOTHING came up. the live plants I recieved died shortly after planting. I called about the problems with size in the first order I recieved (they came in 3 different deliveries) and was told it would be taken care of with the next delivery. it wasn't. after the 3rd call I quit trying and chalked it up to a bad investment. In all fairness, I expected some negative outcome as we had record heat and a drought and even though I watered religiously I assumed I'd lose some plants. None of my established plants died though. I spent over $100.00 with this company but figured they would just blame it on the drought anyway so I quit trying to get satisfaction.

Neutral ladyisle
(34 reviews)
On Feb 9, 2008, ladyisle Bohemia, NY (Zone 7a) wrote:

I have ordered from you before and not been particularly excited. Now your prices for 4" pots are amazingly high. I'm not sure why. I will wait to order from more cost effective nurseries and/or shop local.

Positive sunpatterns
(2 reviews)
On Feb 6, 2008, sunpatterns wrote:

I simply cannot say enough good things about Dutch Gardens. I have ordered from them many times and I have always received my orders on time. I can also check the status of my orders at anytime on their website and I love this feature. Their plants are robust and healthy. On the occasions where I have asked for replacements they have always treated me like I was the most important customer in the world and they have always treated me with the utmost respect. They really care about their customers. I will definitely continue ordering plants from them.

Positive PrimroseSue
(8 reviews)
On Jan 24, 2008, PrimroseSue Medway, MA (Zone 5b) wrote:

I have been ordering from Dutch Gardens for many years, and have never had a problem with them. Their bulbs are always healthy and large, and they have a nice variety.

Unfortunately, their perennial prices have skyrocketed this year, so I'll just stick with the bulbs.

Positive julsie
(6 reviews)
On Jan 3, 2008, julsie Ruther Glen, VA wrote:

I ordered bulbs from them last year. They came at the right time for fall planting, and were the biggest, healthiest bulbs I've ever seen! Seriously, the daffodil bulbs were bigger than my hand, and several of them were close to splitting into 2 or 3 large bulbs.

I'll have to remember to post here again in the spring, when everything comes up. But after a few years' experience growing these types of bulbs, I don't anticipate any problems. These were in much better shape than anything I could buy locally.

One side note: I ordered mixed bags of everything, so you'll never hear me complain that they sent the wrong variety.

On April 9th, 2008, julsie added the following:

I'm getting a fabulous show from those huge daffodils they sent last fall! The blooms are actually bigger than a lot of my established daffs, which I wasn't expecting. I'd say my investment was an astounding success, better than I could have predicted.

The only thing that disappointed me was the crocuses, because a lot of them just didn't come up. However, I have to blame the neighborhood squirrels, because they thrived in most parts of my yard and never appeared in others.
Positive n2birds
(23 reviews)
On Oct 22, 2007, n2birds Lakeland / Memphis, TN (Zone 7a) wrote:

Based on prior comments, I was very reluctant to order from Dutch Gardens. However, they were the only place I could find the Bulb Bopper, so I decided to go on and give them a try. I ordered 40 mixed daffodils along with my bopper. I was very pleased with the size of these bulbs - they were some of the largest bulbs I have ever rec'd ! They both arrived from 2 different locations, but at the same time. At this time, I'd say I am very pleased with them as a vendor. (I feel sure they will bloom, come spring)

Positive Tplant
(4 reviews)
On Jul 18, 2007, Tplant Pembroke Pines, FL (Zone 10a) wrote:

Back in April 07 I ordered $120 worth of bulbs. They did not look to good upon arrival but at that time I was not experienced with bulbs and didn't realize that they were not top quality. As of this date they did not sprout except for two dahlias. I e-mailed Dutch Gardens and told them that I was a member of Daves Garden and the very next day they e-mailed me and offered me a refund or credit. I chose a credit as I appreciated their integrity and will definetly continue to do business with them.

Negative murano25
(2 reviews)
On Jul 14, 2007, murano25 Bronx, NY wrote:

When I first saw the catalog for Dutch Garden's dahlias I was impressed. I decided to do a Red & Orange color scheme along my walk way. I ordered the tubers early but still didn't get them until the end of April. I planted them immeadiately and now it is July 13th, and guess what, they are THE WRONG COLORS> Thats right. Instead of Red and Orange both sets of Dahlias (I ordered the Mrs Eileen and the Zorro) are a deep (almost black) purple. They look really ugly. I sent an email to Dutch Gardens a email just before this message telling them what they did, and not to send me a catalog anymore (they just keep sending them with those same photos). I guess I should have read t his message board first).
Jason in the Bronx.

Negative texaslynn
(5 reviews)
On Jul 10, 2007, texaslynn Cypress, TX wrote:

I have ordered from this company at least three or four times and have had several problems with my order each time. The latest problem I just discovered with the dwarf canna bulbs that I last ordered, which are supposed to be pink, are YELLOW. I had placed this order much earlier in the year and when the package arrived, the pink cannas weren't even in it. I had called and complained and they sent me REPLACEMENT pink cannas (I waited quite a long time for them to arrive, by the way) and now I have discovered, several months later, that my REPLACEMENT pink cannas are YELLOW. Of course, you don't know these types of things until they have been planted for weeks and finally come up.

I have had problems with daylilies too, that aren't the right type. A couple of years ago, I was involved in the "Blueberry Sunday" dayliliy fiasco, in which I got a "blue daylily that wasn't". Apparently I wasn't the only one because the company sent out a "oops" letter to everyone and gave them a coupon. That, at least, was a mark in their favor.

However, I have had problems with another order this year with some dahlias that didn't resemble the picture in the catalog. I have also had to call and complain when I got a bag of expensive bulbs, which was supposed to have had three bulbs, only had two. I also, have gotten bags of bulbs that didn't look too fresh.

I expect a company that deals with thousands of bulbs to make some mistakes.......and of course, some of the bulbs aren't going to make it. Personally, the mislabled bulbs are the most irritating to me because you don't know there is something wrong with them for quite a considerable amount of time, plus it messes up your planting scheme.

I've just been burned too many times now and I won't order from them again. The stuff that is good is good but the company is just too "hit or miss" and you can't trust that the bulbs you order are the ones you will actually be planting. Imagine if you ordered 200 red tulips and after planting them, you discovered that they were white!

Positive Kimberly1
(3 reviews)
On May 26, 2007, Kimberly1 Indianola, IA wrote:

Ordered a daylily and 4 packs of different bulbs. Dutch Gardens must not realize that April is often still winter in Iowa. Came home from work to a wet box of frozen bulbs that had obviously been sitting on my doorstep in an ice storm most of the day. E-mailed Dutch Gardens to tell them most of the bulbs were frozen. They responded promptly and sent an entire new order at their expense. The bulbs were lovely and the daylily was quite large. They now appear to be growing quite nicely. Dutch gardens has nice quality products and in my opinion, their customer service is top-notch.

Neutral phdler
(22 reviews)
On May 25, 2007, phdler Homer, NY wrote:

I placed 2 orders with Dutch Gardens and the plants looked like they came from 2 different companies. The first order arrived in 2 shipments with puny plants in poor condition, bulbs and plants reeking of mold. The second order arrived with only the slightest scent of mold and larger, healthier plants and bulbs. When I called and told customer service this they were very nice and apologetic and immediately sent out replacements for the first order. The replacements were much better, but there is still a problem with a moldy smell, so I have decided to leave a neutral rating for now, and when I see how the bulbs come up and how the plants do, I hope I can upgrade it to a positive.

Negative jojomood
(14 reviews)
On May 15, 2007, jojomood Saint Joseph, MO wrote:

This was my first time to order from Dutch Gardens and I am not a happy camper by any means.
I ordered two Vavoom floribunda roses from them. I recieved the roses in a decent time span, but the roses were well past their prime and were packed terribly which resulted in broken roots and the roses were completely dried out. They packed the plants in a plastic bag with just a few pathetic small dry newspaper strips to supposedly keep the roots moist, but everything in the box was dry including the roses. I immediately put the roses to soak, submersing them completely for two days. I cut as much of the dead cane off as possible and planted them but it looks like they are not going to make it even with my best efforts.
When I received the plants I e-mailed them immediately to advise them of the condition of the roses and I have e-mailed them three more times and have yet to receive any reply from them.
I am very disappointed and will not order from them in the future unless they get on the stick and get back in touch with me to resolve this problem very soon.
After placing my order but prior to receiving it, I got several notices and e-mails from them, but now that there is a problem they seem to have disappeared from the face of the earth.
How typical.......

Negative wingedgodd3ss
(1 review)
On May 11, 2007, wingedgodd3ss Maysville, GA wrote:

I placed an online order for roses and a perennial and had considered ordering some bulbs but removed them. For the record, I test internet sites, specifically ecommerce and have for 10 years so I know how websites work. I know what I ordered and wrote down my total and when I received my confirmation, the items I removed were included and my total was much larger. I called immediately to ask them to remove those items and refund my money and they told me they couldn't do that because the items had already been shipped. When I pressed her on that--I was surprised something would be shipped so soon she said it hadn't been shipped but that it was too difficult for them to cancel. So first she lied to me and then told me that basically they don't want the hassle--they would prefer their customers deal with the headache. I was angry but got off of the phone. I did further checking against this company and found several situations reported that were similar to mine. Then I checked my order status and it also read not shipped so I called back thinking that since the item had not been shipped they would be able to correct their mistake. The second No-customer-service lady I spoke with told me I must have done something wrong and that it was too hard for them to remove the item from a shipping box so I would have to do the work of having them ship me a return label AFTER I received the item. I asked her to send it immediately so that I could return the item as soon as it arrived and get reimbursed. She was rude and completely unhelpful. She basically said it was my fault and that she couldn't do anything to resolve this situation. I guess they hope that you are just worn down and decide to keep whatever they send you. I am so angry I am filing a complaint with my bank so that they can refund my money and then I'm changing my card # so that DG cannot charge me in the future. They charged my card BEFORE they shipped the item. That is not what their policy says and I don't shop with companies that do that because I think it's a bit shady. Save yourself serious grief and find a different garden supply company.

Positive jimbarg
(7 reviews)
On Apr 18, 2007, jimbarg Blairstown, NJ wrote:

I ordered two hybrid Clematis from Dutch Gardens...they arrived in beautiful condition and were well on their way to vigorous growth when they arrived. I've had mixed results from this company in the past, but I wasn't so disappointed that I wouldn't order from them again (some items, like Regale Lily bulbs, were downright unbelievable, and others, like tuberous Begonias, were disappointingly small in the past years that I've ordered from Dutch Gardens). This time, these were among the best plants I've ever received via mail order. I also ordered Lily bulbs and Dahlias from them this year, and so far, all looks pretty good with those as well. I will definitely order from them again now!

Positive russellmuegge
(3 reviews)
On Apr 11, 2007, russellmuegge Hamilton, IL wrote:

I recieved two boxes of bulbs from Dutch Gardens and as in the past I was happy with my purchase. The bulbs were large and in very good shape. They are a good company to do business with and they are very good about answering their emails.

Positive AuNatural
(5 reviews)
On Apr 10, 2007, AuNatural W'Ville, WA wrote:

I ordered 3 packages of bareroot sets described as "three top sized roots per package" = 9 total. One package had really tiny roots, but the other two packages each had 5 healthy ones. So I guess I am ahead in the long run.

Positive DonMendham
(1 review)
On Apr 5, 2007, DonMendham Mendham, NJ wrote:

I've ordered dahlias and begonias from them for the last few years and the quality has always been top notch. I just received some climbing roses and some perennials. The packaging and quality look to be among the best that I have seen. They are not cheap but they deliver variety and quality. I recommend them.

Neutral WaterCan2
(21 reviews)
On Apr 3, 2007, WaterCan2 Eastern Long Island, NY (Zone 7a) wrote:

I have been ordering from this company for the last 10 years. Admittedly the size of the plants leave quite a bit to be desired in comparison to the fully grown size shown in their catalogs. Their bulbs however have been outstanding for 8 of my 10 orders. I found the key to be to order well ahead of planting time so as to receive the best quality. I have restricted my purchases from this company to 'bulbs only', and I recommend them as such.

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