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|On Sep 25, 2015, GardenLover2887 wrote:
Short review: Late delivery, unhealthy plants, substituted unreasonable plant, and refusal to help resolve problem.
|On Sep 8, 2015, judyd224 West Hartford, CT wrote:
I placed my order on July 31, 2015, and have received nothing. I have tried phoning, but get continuous busy signals. They do not reply to emails either My receipt said I would get my order within two weeks, and I am still waiting. This company is a joke. They need to be reported to the state Department of Consumer Protection.
|On Jul 7, 2015, roncag Gretna, VA wrote:
I ordered lily bulbs and a hydrangea plant on May 17, 2015. The website states that it takes 1 to 2 weeks to ship. As of July 7, 2015. I still have not received my order. I emailed them 3 times without any response. I finally called them about 3 weeks ago and was told that there was a delay because of the hydrangea plant. Why not let me know that? Most companies would send the rest of the order and just backorder the one not in stock. But, at the least, I should have been contacted and asked how I would like to proceed. The rep that I spoke to said they would see what they could do to get my order to be as soon as they reasonably could. I think we were way past reasonable. Lily bulbs are to be planted in the spring, it is too late to plant them in my area now (Southern VA/NC). I emailed them to cancel the order, who knows if they'll even read my email as they never have responded to any of the past ones.
On Jul 7, 2015, Dutch Gardens responded with:
"On Jul 9, 2015 9:06 AM, Dutch Gardens responded with:
|On Mar 16, 2015, mathdoc Northridge, CA wrote:
I placed my order 3 and 1/2 months ago (Order number: 34460123)
On Mar 16, 2015, Dutch Gardens responded with:
"On Jun 7, 2015 10:39 AM, Dutch Gardens responded with:
A customer care representative has contacted this customer for further information. We do hope to hear back from the customer as we would like to help resolve this problem."
|On Nov 14, 2014, Fgarb East Haddam, CT wrote:
Just received bulb order from Dutch Gardens and they shipped the wrong tulips. They took my order for one type of tulip and shipped me a completely different type of tulip. I ordered a soft yellow/salmon and they shipped me me a white tulip with red flames on sides. They also failed to send me the free tulips they advertised if over a certain order amount.
|On Oct 30, 2014, hnerz Raleigh, NC wrote:
I ordered from Dutch Gardens last year and everything was fine. This year it's been a disaster. Wish I had read the reviews on this page first.
|On Sep 20, 2014, Skyegarden Kirkland, WA wrote:
I have purchased bulbs from Dutch Gardens for years and have always been happy with them and referred many people to them. This year however, has been dramatically different.
On Sep 20, 2014, Dutch Gardens responded with:
"On Sep 23, 2014 2:41 PM, Dutch Gardens responded with:
|On May 29, 2014, yooperexpat Louisville, KY wrote:
Posted on May 17, 2014, updated May 29, 2014
On May 17th, 2014, yooperexpat changed the rating from positive to negative and added the following:
I spoke too soon. My first order was fine. The second I waited and waited and waited, emailed and called. Finally got the "top size" lily bulbs, one type were very small and the other were seedling bulbs. Had to cancel the plant I ordered also and am still waiting for a refund. I did not realize the company had been sold. Probably will not do any more business with them, too bad as they were a good company.
On May 29th, 2014, yooperexpat added the following:
last comment: it is the end of May. I still have not received any refund for the cancelled plant. I was told I had to mail back the bulbs to get a refund thereby throwing good money after bad. Will not do business with them ever again and suggest that others don't either.
On May 29, 2014, Dutch Gardens responded with:
"On May 21, 2014 11:14 AM, Dutch Gardens responded with:
We are sorry to hear of this customers experience. We are the same great company that you ordered from previously. We provide top-sized bulbs and healthy stock by the best growers in Holland and the U.S.
|On May 17, 2014, neveragaindg Bloomington, IN wrote:
I've just had a terrible experience with Dutch Gardens and will never do business with them again. The main problem is a total lack of information and communication. My order was way late in arriving so I called to find out the problem. One item was back ordered, so I said to cancel it and ship the rest. The person on the phone couldn't tell me when my order would ship. "Well, I know they'll be doing some shipping this weekend....". In the meantime, local stores have had these plants for sale for over a month. Why don't they do partial shipments when something is back ordered like other companies? Several days passed and still no plants. Unlike other companies, this one doesn't alert you when they're shipping products. You just have to check mail delivery every day, day after day, waiting, wondering. So I called again. Still no one could tell me when/if I would ever get my plants. I said to cancel the entire order and refund my money so I could buy the plants locally. "You ordered online, so you can't cancel by telephone." You've got to be kidding. So I went to their website and sent a message via "Customer Service, Contact Us." Still nothing. So I called again. This time a wonderful woman actually helped me. She said messages from telephone calls must be hand-written and sent to another building. Not much effort is put into internal communications, let alone with customers. Evidently there's a lack of computerization at Dutch Gardens. She put me on hold and found out they had never received my Customer Service message. They think that function might not be working. Really? So I sent an email message, then waited and waited, wondering if I would have to file a small claims suit in court. I sent them an email message titled, Can Someone Please Help Me? explaining my situation, but no response. In the meantime, my order arrived yesterday. I've never had this much trouble dealing with what appears to be a large company. If they can't join the 21st century and provide decent customer service, I don't think they should be in business. Terrible experience. If you do business with them, expect lots of frustration, and good luck to you.
On May 17, 2014, Dutch Gardens responded with:
"On May 21, 2014 11:10 AM, Dutch Gardens responded with:
We are sorry to hear of this customer’s experience as we do take pride in our customer care. As many know the weather this year has been very unpredictable which has started our shipping later than usual. While it may be warm in your location we have to take into consideration the transit. We want to make sure the plants reach our customers in the best condition possible.
|On May 9, 2014, dandolly Lake Saint Louis, MO wrote:
Posted on May 9, 2014, updated May 9, 2014
On May 9th, 2014, dandolly added the following:
What Dutch Gardens wrote in response to my post is a lie. 1. They never contacted me. 2. When I called back a few days later to try to divide the gift card, I was given the same "use it or lose it story"—that is their policy, even though they deny it here. 3. I worked it out with them that I could make my fall bulb order along with my small spring order, so that I could use the whole gift card at one. 4. Two weeks later, I called because my spring order had arrived, and was told my order was "dead" because of some technicality they could not explain; since I had discarded my gift card (having thought I used it all up) I asked for replacement card number so I could order again, and was told they'd have to check into it. Bottom line: Dutch Gardens has effectively taken $100 of gift money without providing any product in return (also called stealing). This once excellent company has been sold to an outfit called Burgess, and is now an operation designed for now other purpose than to steal customer's money, either by providing shoddy product or no product at all. Long-time Dutch Gardens customers be warned: THIS IS NO LONGER THE COMPANY YOU KNOW. It is a sleazy operation.
On May 9th, 2014, dandolly added the following:
Oops, typo in point 4: "…because my spring order had NOT arrived…"
On May 9th, 2014, dandolly added the following:
On May 9, 2014, Dutch Gardens responded with:
"On Apr 24, 2014 2:42 PM, Dutch Gardens responded with:
We do apologize if this customer was given misinformation. We would of course let her carry the balance of the gift card. We have contacted this customer to be of further assistance regarding the certificate as well as the Crocus.
On May 13, 2014 1:50 PM, Dutch Gardens added:
We have, again sent a Dmail on 05-11-14 to try to resolve this situation. We do show an fall order that was shipped on 09-25-13 as well as a new order placed on 05-01-14. Both orders were placed using the gift card. We are sorry to hear of the confusion but we do show that we have done what was requested."
|On Apr 19, 2014, FlowerKing Shawano, WI wrote:
The orginal owners was Quite Good, Not these guys
On Apr 19, 2014, Dutch Gardens responded with:
"On Apr 22, 2014 10:21 AM, Dutch Gardens responded with:
A customer care representative has contacted this customer for further information. We do hope to hear back from the customer as we would like to help resolve this problem."
|On Mar 21, 2014, kiki82858 Southport, NC wrote:
I will never use Dutch Gardens again. I specifically sent an email requesting my order be canceled and I be refunded my money and they went ahead three days later and shipped the order and charged my card.....NEVER AGAIN.
On Mar 21, 2014, Dutch Gardens responded with:
"On Mar 26, 2014 9:28 AM, Dutch Gardens responded with:
We are sorry to hear of this customers experience. It does become very difficult to cancel an order once entered into processing. We do have a refund guarantee and we have contacted this customer via D-mail to see how we may be of assistance."
|On Feb 25, 2014, gardenvetlee bayonne, nj,
United States wrote:
I spent a lot of money on bulbs in the Fall. While planting, I realized I needed another set of a certain iris to maintain the symmetry of the garden so I called to order it and they told me they were in stock. I had to pay twice as much for shipping than the bulbs but I accepted. The wrong bulbs arrived and when I questioned the company, I was told that my item was no longer available and they shipped what they had. I explained this was not acceptable and wanted a refund and my shipping costs. They stated that it is written somewhere in the catalogue that they have a right to replace one item when another was not available. I have yet to find that statement in the catalogue - although I'm sure they have hidden it somewhere. So, I had to change my plantings and I was out close to $20. I tried to reason with the salesperson but they were adamant. I order almost exclusively from online sources and have always been satisfied but I will never use this company again and I make sure all of my gardener friends know what they did. Very dishonest!!
On Feb 25, 2014, Dutch Gardens responded with:
"On Mar 5, 2014 11:43 AM, Dutch Gardens responded with:
We are sorry to hear of the problem with this customers order. Our substitution policy is as follows:
|On Jan 6, 2014, JustGene BALA CYNWYD, PA wrote:
I am another very long time customer who was poorly served last year. My order was months late - didn't arrive until the heat of summer. The plants were pitiful and the "full size" bulbs were miniscule. I did not contact the company to give them a chance to set things right - the order fulfillment was so awful that I'd be crazy to depend on them again. What a disappointment after years of spectacular products and service.
On Jan 6, 2014, Dutch Gardens responded with:
"On Jan 11, 2014 1:33 PM, Dutch Gardens responded with:
|On Oct 21, 2013, rowseman Eastford, CT wrote:
Dutch Gardens does not ship what they advertise and does not refund their mistakes. Avoid this company unless you want to deal with frauds. I ordered Oriental lily Bergamo and was sent a different lily. When I sent them my invoice and requested a refund they started asking a bunch of nonsense questions designed to give me the runaround. NEVER AGAIN!
On Oct 21, 2013, Dutch Gardens responded with:
"On Oct 29, 2013 10:03 AM, Dutch Gardens responded with:
|On Jul 28, 2013, Firtree012 Loveland, OH wrote:
They have been great with bulb orders over the years. However I will never again order any perennials from Dutch Gardens.
On Jul 28, 2013, Dutch Gardens responded with:
"On Jul 30, 2013 1:36 PM, Dutch Gardens responded with:
A customer care representative has contacted this customer for further information. We do hope to hear back from the customer as we would like to help resolve this problem.
|On Jun 22, 2013, Jay11 Cambridge, MA wrote:
I also received tulips that were incorrectly labeled and unwittingly planted them in a bed with many other tulips. They came up the wrong color, which clashed with the existing tulips. I contacted Dutch gardens. After sending them pictures, I received a refund in the form of merchandise credit. However, my experience is still negative. I now have to dig out the entire bed and give way the clashing bulb mixture, buy new bulbs for the entire bed and replant the entire bed to get back to where I thought was last fall.
|On May 20, 2013, sherryvj ELKINS PARK, PA wrote:
Dutch Gardens sent me the wrong tulip bulbs twice in two years. The colors were completely wrong. When I called to explain that the wrong color tulips had just come up again this spring, the customer service rep told me I had to email my complaint with photos, which I did. She would not help me over the phone. Subsequently, I received in the mail a certificate to use to reorder from them. The certificate was not enough to cover the wrong two orders that I received. In my email, I had asked for a credit to my credit card or a reshipment of the right bulbs, but all I got was an insufficient certificate. Nonetheless, I called Dutch Gardens today to use the certificate to reorder only to be told I had to fill out the order form in the catalog and mail it to them with the certificate. I have done this today, paying shipping yet again. I have no assurance that the tulips that come up next spring will actually be the ones I ordered two seasons ago. I recommend that gardeners deal with a company that correctly fulfills orders the first time and that makes it easy for the gardener to get what was ordered if the company has made a mistake. Dutch Gardens made a mistake two years in a row and I still do not feel they have treated me fairly, but I have no other recourse with them at present.
On May 20, 2013, Dutch Gardens responded with:
"On May 28, 2013 1:07 PM, Dutch Gardens responded with:
We are sorry to hear of the problem with the tulips. A customer care representative has contacted this customer for further information. We do hope to hear back from the customer as we would like to help resolve this problem.
|On May 14, 2013, MyBlueDaisy wrote:
LIke may others, placed my order (and was CHARGED for the full order) back in February 2013. Living in the Mid-Atlantic area, didn't expect my order until at least April . . . when I heard nothing by mid-April, started contacting customer service, and got generic, form responses, "we will ship when weather is appropriate for your area, blah, blah, blah." I was about to cancel the order when at the very beggining of May I received a partial - less than half - order. So, OK. Expected the rest shortly, but no such luck. Here I am mid-May - most of my order outstanding yet paid for. No response to my email status request so I tried calling. First no answer, and then continually busy first day I tried. Finally got through today, and reached someone who said they were sorry but didn't know if or when my order would ever go out. So I have emailed again stating I want the order or a refund immediately. Since they already have my money and have been so unresponsive up to now, I have a feeling I'm in for a battle. Needless to say I will NEVER order from them again, and will shop local, where I get what I want and what I pay for. I would advise NOT placing a large order, should you decide to take a chance and place an order with this company.
On May 14, 2013, Dutch Gardens responded with:
"On May 28, 2013 1:04 PM, Dutch Gardens responded with:
Orders are typically processed within 1-2 weeks of receipt. Because we inspect, hand select and hand wrap every plant to ensure the highest quality product and the safest shipping, you can expect us to ship your order within 1-2 weeks of receipt. Also, please keep in mind that an order may ship out later depending on availability of plant material and weather conditions.
|On Apr 26, 2013, d_dot Eustis, FL wrote:
I placed an order on January 23, 2013 with Dutch Gardens.
On Apr 26, 2013, Dutch Gardens responded with:
"On Apr 30, 2013 1:07 PM, Dutch Gardens responded with:
We are sorry to hear that this customer is unhappy with the service. We are still receiving many items from the field at this time and shipping as soon as they are prepared.
|On Apr 4, 2013, kawani Indianapolis, IN wrote:
Three or four years ago I ordered a hardy fuschia from DG. The plant arrived in good condition and it grew and flowered well that spring and summer. The care instructions said to cut it back to the ground in late fall/early winter for my growing zone-which I did. The following spring nothing came up. I waited until the middle of May to call DG about the problem and the girl I spoke with told me to give it more time to start regrowing,which I did! When I called in June to report that the plant was dead, I was told once again to "wait and see". I was never offered a replacement or an apology! This year I inquired about the size of the Elodie lily, since other catalogs claim a height of 4 feet, but DG says 20 inches! I received an email which simply qouted the catalog description-what a waste of time!
On Apr 4, 2013, Dutch Gardens responded with:
"On Apr 11, 2013 12:53 PM, Dutch Gardens responded with:
We are sorry to hear of this customer’s experience as we do take pride in our customer care. We do have both a refund and a replacement guarantee which is clearly posted on our website and we stand behind them.
|On Nov 5, 2012, georgefleck Philadelphia, PA wrote:
Posted on September 7, 2012, updated November 5, 2012
On November 5th, 2012, georgefleck added the following:
They finally sent me a store credit for $12.99, but no refund for $8.95 (for shipping me a dead plant). I ordered a Japanese Iris using the store credit, and in three weeks I received the Iris. When I opened the box I found a small tangle of very dry roots in a plastic bag. Put the roots in sugar water overnight and planted in potting soil. After 2 weeks of careful watering, I dug up the roots and they were absolutely dead. I didn't call the company and ask for a replacement as I would have to pay another $8.95 in addition to the $31.89 I had already wasted. I don't know who does their packing and shipping, but evidently they cannot tell a dead plant from a live one. Shame on me for ordering from a company with a high negativity rating of 22% without checking Dave's Garden.
On Nov 5, 2012, Dutch Gardens responded with:
"On Sep 7, 2012 2:20 PM, Dutch Gardens responded with:
We are sorry to hear of the problem with the plant. It does state in the catalog that this plant is shipped as a bare root. We would be happy to issue replacement and do hope that the customer takes advantage of our guarantee. We have sent a Dmail to the customer requesting further information."
|On Oct 13, 2012, boardwalkgal Jenkintown, PA wrote:
Posted on August 15, 2012, updated October 13, 2012
On October 13th, 2012, boardwalkgal added the following:
On October 13, 2012 I called Dutch Gardens to inquire about my order since I did not receive it. To refresh your memory, refer to my previous comments regarding a shipment of rotten bulbs received in August. I was promised a new shipment in October. I spoke with both Mandy and previously Mike who indicated he would notify the warehouse. This time Mandy stated that all shipments have gone out and they have no copy of my order and it would take several weeks to research this. Incidentially, I never received a follow up call or letter regarding my August phone call. They have repeatedly given false information.
On Oct 13, 2012, Dutch Gardens responded with:
"On Aug 21, 2012 10:26 AM, Dutch Gardens responded with:
We are sorry to hear of the problem some of the bulbs. We still receive our plants and bulbs from the same wonderful growers as we always have. We always strive to select top size/top quality bulbs and plants for our customers. We have contacted this customer for further information.
|On Oct 6, 2012, Randy98745 Bloomfield, NJ wrote:
This company is a mixed bag, but overall the experience was negative and I feel it was not a good value for the price. No shipping/ tracking info was provided and my email inquiry to the company advised me they had no record of my order. I called and they located the order I found the confusion unusual as my card was charged already. I spent almost $200 with them. Some plants were generous (Salome daffodils) other very disappointing. The grape hyacinths, blackberry, iris and blueberry plants were of lower quality than the ones i have seen at Home Depot. Today I went to HD and picked up grape hyacinth bulbs of much better quality and for cheaper than I received from DG. Do not buy from these guys. I just got a new house and have tried multiple vendors. These are not the absolute bottom of the barrel, but they are shooting low on the value scale. Save yourself the trouble.
On Oct 6, 2012, Dutch Gardens responded with:
"On Oct 8, 2012 12:46 PM, Dutch Gardens responded with:
We are sorry to hear of this customers experience. We do provide top-sized bulbs and healthy stock by the best growers in Holland and the U.S. A customer care representative has contacted this customer for further information."
|On Aug 15, 2012, BigAlagain Morris, IL wrote:
I have never had such bad customer support in my life. I was a loyal buyer from Dutch Gardens for over twenty-five years and bought two rose bushes from their web site in June. Two months later I have now received one of them and have felt that no one, and I mean no one, is listening to me when I contact them. As I told the rep on the phone this morning, I tried eight times to call and the line was busy every time. I emailed at least six times and all I got was a form response. I felt the gentleman I talked to this morning was rude and condescending on the phone. I will never order from Dutch Gardens or anyone associated with this group again. I did not know that Dutch Gardens had been sold and it's a shame that a company can take the name of a reliable and well thought of vender and trash it like this.
On Aug 15, 2012, Dutch Gardens responded with:
"On Aug 21, 2012 10:24 AM, Dutch Gardens responded with:
We are sorry to hear of this problem. A customer care representative has contacted this customer for further information. "
|On Feb 1, 2012, pirl (Arlene) Southold, NY (Zone 7a) wrote:
Posted on May 2, 2005, updated February 1, 2012
On June 15th, 2005, pirl added the following:
Received and planted the replacements and they're doing just fine - no complaints!
Also ordered their waterlily dahlia collection and everyone was a smashing success. Didn't really expect them to grow faster and taller than Swan Island's but they have.
When I emailed them and told them about my review they emailed back and said they passed it around the floor. Such nice people!
On June 15th, 2008, pirl added the following:
Four more orders from Dutch Gardens during the last year came complete and without any problems whatsoever. Last week they sent a coupon for $15.00 since the hosta they shipped was not Fire and Ice (an error on the part of a grower) but Stained Glass instead. That's honesty! I still could not be more pleased with any company than Dutch Gardens.
On February 1st, 2012, pirl changed the rating from positive to negative and added the following:
So very sorry to have to change my rating on this once wonderful company. I ordered Blue Light clematis and this pitiful 4" tiny piece of root arrived. I complained and they replaced it with an equally pitiful clematis. Neither ever grew - not a single leaf. What a huge disappointment for the high price I paid.
Now that Burgess is the owner of Dutch Gardens the quality has taken a deep nose dive.
I'm so sorry to have lost this once great company.
On Feb 1, 2012, Dutch Gardens responded with:
"On Jul 3, 2012 9:15 AM, Dutch Gardens responded with:
We are sorry to hear this! We have contacted this customer to assure her that we still receive our plants and bulbs from the same wonderful growers as we always have. We always strive to select top size/top quality bulbs and plants for our customers.
|On Aug 17, 2011, tfitzpat South Hadley, MA wrote:
BEWARE! I have been a long-time customer of Dutch Gardens, with overwhelmingly good products and reasonable customer service on the rare occasion of problems. Most recently, however, I received an order in which more than half of the plants had rotted or died en route. When I contacted customer service to request a refund, I got a nearly automated response that I had to return the plants within 14 days to get a refund. When I further explained that the plants were in no shape to be mailed (iris rhizomes reduced to slime, etc.), I got another automated message to send a refund request in writing (as though email is not writing...) I will now mail this request to the company and see what happens, but the quality of merchandise (including size of those items that weren't dead), packaging and customer service has deteriorated badly--it is as though they are a different company entirely.
On Aug 17, 2011, Dutch Gardens responded with:
"On Nov 1, 2011 7:25 AM, Dutch Gardens responded with:
An order was received from this customer totaling $84.88 on 07-28-11. As per our guarantee a refund may be issued if the items are returned within 14 days of receipt. We do show a refund for the dead items (totaling $15.98) was issued, as well as a credit voucher for $7.99.
|On Jul 4, 2011, evanpowens Princeton Junction, NJ (Zone 6b) wrote:
This year I ordered 2 sets of the Halskraag Dahlia Mixture (3 different colors). When the dahlias bloomed, 4 of the 6 were plain yellow, not one of the colors shown in picture or even close. This was disappointing as it ruined the color contrast that I had planned for that section of the border.
On Jul 4, 2011, Dutch Gardens responded with:
"On Aug 31, 2011 9:16 AM, Dutch Gardens responded with:
We have tried to contact this customer via Dmail and have received no response. Halskraag means collar, and refers to the interior ring of petals rather than a color scheme. This mixture can contain a variety of colors and patterns. If the customer has in fact received an item in error we would be happy issue replacements as we do have a 1 year replacement guarantee on all of our plants! We always buy top quality, top size from our Holland growers!
|On Jun 3, 2011, RobertaJ Coos Bay, OR wrote:
Posted on April 22, 2011, updated June 3, 2011
On June 3rd, 2011, RobertaJ added the following:
June 3, 2011:
Dutch Gardens is unbelievable. I returned the shipment unopened at my own cost (approx. $20) within 4 days and have sent a copy of the tracking information showing signed for delivery on April 26. STILL no refund of any of my money . I have been working with the BBB in Illinois and received an unsatisfactory response from Dutch Gardens as a result of that complaint, which is still active. No help from the Customer Service Dept at Dutch Gardens either. I have ordered plants online from other companies many times (Springhill Nursery, for one) without problems or, if there were problems, they were promptly and satisfactorily taken care of.
DO NOT ORDER PLANTS FROM DUTCH GARDENS.
Also, they are still sending me email solicitations and paper catalogs - there seems to be no way to stop these!
On Jun 3, 2011, Dutch Gardens responded with:
"On Nov 1, 2011 12:45 PM, Dutch Gardens responded with:
We are sorry to hear that this customer had a difficult time reaching us. We generally answer emails within 1-2 business days. The customer’s order had already shipped on the day she tried to cancel. A refund has been issued for this order. "
|On May 19, 2011, sherry_butcher Colorado Springs, CO wrote:
Placed an order in January when I receive their catalog. One of the items was "dust" in a bag so I requested a replacement. The replacement was not much better but I was told I cannot have a refund, having tried twice with out success, but rather a "certificate" to use when I decide what I want to replace them with. Since that time three of nine corkscrew vines have died. I ordered from them two years ago and got wonderful plants. Was surprised to find out that they have been sold. Unfortunately the business model of employee owned has not been carried over. Still have not received certificate.
On May 19, 2011, Dutch Gardens responded with:
"On Nov 1, 2011 7:24 AM, Dutch Gardens responded with:
We did receive an order from this customer on 03-03-11 totaling $223.85. As per our guarantee a refund may be issued if the product is returned within 14 days of receipt. We do show that a replacement was issued for the item that died which shipped on 5/9. On 5/19 we processed a credit voucher for this item of $18. We contacted this customer via Dmail to let them know that the voucher had been processed and should arrive soon.
|On May 8, 2011, Lilyofthenight Victoria, TX (Zone 9a) wrote:
Posted on May 8, 2011, updated May 9, 2011
On May 8th, 2011, Lilyofthenight added the following:
Here it is May and I am STILL not Happy with this company. I was contacted by a customer service rep. AFTER They read my review here. It's been a couple weeks of D-Mail back and forth.
To make this short... I had to keep repeating myself and my problem. I was even asked for the same info over and over.
My boyfriend jumped on the computer once when I was leaving yet another response to the customer rep. HE was not nice, as he was just as upset as I was over the whole ordeal.
SO.... After that a got a VERY short e-mail that my order was going to be replaced. We shall see. I am not holding my breath. ALSO all the trees are dead now. They were barely even twigs to begin with. So even if I do get replacements it will only be for half my order. I refuse to go round and round any more with them as my patience is wearing to thin. I have better things to do.
I would like You to note that this company is also owned by Burgess Seed. They also have sister companies called Royal Dutch, and Van Bourdain something or another. I forget the name of that one and glad I did as I will not deal with them.
If You have any doubts of who you are ordering from... If the company is from Bloomington, Illinois there is a high chance they me a sister company. Check it out first.
On May 8th, 2011, Lilyofthenight added the following:
Update.... I did a zipcode search in Garden Watchdog and look at all the companies I found in Bloomington, Ill. WITH TONS of negative comments. ALL are owned by Burgess Seed. MY, My , My...
0 miles Dutch Gardens Bloomington, Illinois
7 miles Richard Owen Nursery / Exciting Gardens Bloomington, Illinois
7 miles Inter-State Nurseries Bloomington, Illinois
7 miles House of Wesley Bloomington, Illinois
7 miles Burgess Seed Bloomington, Illinois
7 miles Direct Gardening Bloomington, Illinois
7 miles Honeycreek Nurseries Bloomington, Illinois
7 miles Four Seasons Nursery Bloomington, Illinois
7 miles Royal Dutch Bloomington, Illinois
On May 8, 2011, Dutch Gardens responded with:
"On Nov 1, 2011 12:46 PM, Dutch Gardens responded with:
In doing further investigation we have found that this order was not placed with Dutch Gardens. We have been in contact with the poster."
|On Feb 26, 2011, laurahteague Madisonville, KY wrote:
It has been a few years since I ordered form this company, but I was not happy with their products, so I haven't ordered again. The daffodil bulbs I ordered were fine. However, when I ordered other items, I was shocked at the tiny plants. The daylilies did survive, but took years to get to the size that plants bought from other sources achieve in one or two years. Everything else died.
On Feb 26, 2011, Dutch Gardens responded with:
"On Nov 1, 2011 12:47 PM, Dutch Gardens responded with:
We are surprised to hear that this customer was not satisfied with the size of the plants and bulbs that we shipped. We do provide top-sized bulbs and healthy stock by the best growers in Holland and the U.S. Most of our potted plants are shipped in 3-4” containers and the pot size is listed in the catalog. "
|On Nov 18, 2010, customer1 Madison, WI wrote:
comments about Dutch Garden USA, Inc
|On Jul 20, 2010, eyfng San Gabriel, CA wrote:
Posted on June 8, 2009, updated July 20, 2010
On July 20th, 2010, eyfng changed the rating from positive to negative and added the following:
Don't do business with this company! The products are expensive with poor qualities. The customer service is awful. The process for replacement is rediculous.
On 6/2, I requested for replacement for my last year's order of Red Hot Lilies because only 1 has grown. The customer representative said it will take 2 weeks to process my request.
On 6/17, 2 weeks later, the customer representative said my request has been processed for 1 week only. It will take 1 more week to process it.
On 6/23, the customer representative said the replacement will be shipped out soon.
On 6/28, the customer representative said my request has been sent to the shipping department, I should get the shipment in a week.
On 6/30, the customer representative Brad said I won't get the replacement until fall. I got the feeling that I was deceived by the previous lousy customer representatives.
I told Brad that I don't want to wait till fall to have the replacement. Brad said I can have a refund. So, I said I want to have a refund because I don't want to waste time to deal with this company anymore.
On 7/8, the customer representative said there is no record indicating that I can have a refund, I can only a merchandise credit and no idea of what Brad had said.
On 7/10, the customer representatives David and Matt both said that the merchandise credit has been issued on 7/8. Again, no idea of what the previous customer reprenstatives said.
I told David if I use merchandise credit for a new order, I have to pay the expensive shipping again. I may as well get the replacement with no shipping charge. David said I can send back the voucher when I get it, the company may consider giving me a refund.
On 7/19, I received a letter from the company with David's written details of my request for refund. On the letter a hand written sentence in red saying" You may return the voucher for refund consideration."
Today, 7/20, I talked to the customer representative Mary to clarify why I have to return the voucher for refund consideration only. She said that it is the other department's issue and she doesn't know what the result will be and how long it will take to process the consideration.
I am so upset by this company's customer service. I really want to have a refund because it is a nightmare to deal with the company.
|On Jul 12, 2010, bimmin Milton, VT wrote:
I placed an order last spring. Most of the items I received looked pretty healthy. But the next year when some of my perennials were established enough to bloom there were two items that were not the right color (for instance what was supposed to be a dark purple Japanese iris with white veins turned out to be a solid light pink). I sent an email asking for replacements and I got a reply back a couple days later saying the email had been received. But its been a couple weeks now and I haven't heard anything from them.
|On Jun 16, 2010, zobot Dallas, PA wrote:
I decided to purchase from them when I saw a $20 off coupon. Turned out they would not honor the coupon, so I canceled the order AS SOON AS I PLACED IT (in January 2010). They said they could not cancel it. They shipped the scrawny items (WAY over priced Dalhias, hostas and a coneflower plant) and I called customer service to return. They told me to just use the enclosed packing slip to return the items. There was no enclosed slip, so the woman gave me the details of my order to write down along with the address for returns and told me to enclose the written out sheet in my return. I did this.
On Jun 16, 2010, Dutch Gardens responded with:
"On Sep 20, 2010 3:03 PM, Dutch Gardens responded with:
This customer's refund had already been credited to her credit card on 6/3/10--two weeks before this posting. The customer contacted the BBB on the same day as making this posting and the BBB was also notified that a refund had already been issued.
|On May 19, 2010, MCBM Baltimore, MD wrote:
I echo tfreudiger's comments. The person I spoke with on the phone was not knowledgeable about flowers. The email I received in response to my complaint looked like a canned response and was very unhelpful. I spent LOTS of money with Dutch Gardens in the past few years after buying a new house and will not be ordering from them in the future. I sincerely hope that the previous employee-owners made out well on the sale because they were great. This new company is awful.
|On Apr 16, 2010, tfreudiger Eureka, CA wrote:
Dutch Gardens has changed in the last couple of years, having been bought by Burgess. Before that, I had great service and products from them for over 20 years.
|On May 8, 2009, Marya_K Saugerties, NY wrote:
I ordered two Anna Louise clematis on April 18. They were shipped on May 1 and arrived on May 6 -- in transit 5 days. They were supposed to be shipped in 3 1/2" pots, but the pots were 2 1/2", with a note explaining that their supplier had shipped them that way. They sent a $5 coupon for my inconvenience. But they were poorly packaged, with very little bone-dry soil in them; one was completely dead and withered, the other was about 75% dead and withered. Did I mention that they cost $9 EACH? That's $18 worth of dead or mostly dead clematis.
On May 9th, 2009, Marya_K added the following:
Two days later: I did receive an email from them confirming my order cancellation and promising a full refund to my charge card in the next billing cycle. I will post again to confirm that this happened.