On Jun 25, 2009, organic_kitten West Blocton, AL wrote:
I ordered iris from them last year and received huge healthy iris that were very well packed. I planted them and almost all of them bloomed this year.
Of course that meant I ordered again this year. Right now, I suppose it is their busiest time of year, but when I noticed a problem on an iris this month, I emailed them at their site and less than 24 hours later received a long, friendly email answering my questions and giving me helpful advice. I was invited to ask any other questions, so I did, and got another personal, long email answering my new questions.
I consider that to be excellent, unprecedented customer service, and am not likely to ever buy iris from anyone else.
My order from Schreiner's arrived in excellent condition. The quality and service were what I remember from when I ordered annually from them 20+ years ago. This is a first rate company, and I look forward to ordering from them again in 2009.
On Oct 17, 2008, BlissfulGarden Baton Rouge, LA wrote:
I had an AWESOME experience with this company! They sent healthy, fresh, large rhizomes in a very timely manner. They included numerous bonuses... several from the new releases, so I ended up with over $50.00 worth of freebies! Overall, a very positive experience. I will definitely be a repeat customer in seasons to come. Ev =)
On Sep 23, 2008, iris28 (dana)Owensboro, KY (Zone 6a) wrote:
i had a good experience with schreiners . the rhizomes were huge and labeled nicely . they were what i ordered . and got a 50 dollar bonus plant . that being said , i got these in their sale . 5-6 dollars a rhizome . i got equally good maby better rhizomes from other places (horton iris gardens)that were far less expensive than the regular price . for the price i paid it was a very excellent transaction though .
On Aug 9, 2008, figaro52 Oak Lawn, IL (Zone 5a) wrote:
I received my first order from Schreiner's today. I was expecting nice rhizomes but these were really HUGE -- far exceeding my expectations. I did not place a large order (3 rhizomes of the same cultivar -- and these were half price) but received Dreaming of Rio as a bonus! This one's currently listed in their catalog at $50!!!!
On Jul 30, 2008, dmcdevitt Schroon Lake, NY (Zone 4a) wrote:
Very disappointed that despite early order the $35 iris that was the main one I wanted was sold out and substituted with a pink intro. I would have preferred a credit but never received any communication until it was delivered.
I asked if I could return it, no response.
I will not order from again.
The plants are big and healthy but pricey and for the price I'd like to get what I order. I don't want to pay $35 for a grab bag.
On July 30th, 2008, dmcdevitt added the following:
I did receive a reply, so I can return the substitute. I still prefer a credit rather than grower's choice, saving return postage and a trip to the PO. Earlier notice of sellout would also allow more time to find the cultivar elsewhere.
Huge plants, great healthy and good service. Customer service by email takes a few days to respond, but no biggie. Appreciate that they are patient especially with the 5 order changes I made. After receiving my first order of 9 I gave about 3 away as gifts, I was so impressed I placed a third order from the sale catalog while I'm waiting for my 2008 intros to come from my second order. Just a FYI about any iris company, check Dave's garden for real life photos of the irises, sometimes the catalogs colors make an iris look a lot more appealing.
On Jun 28, 2008, farm_kittie Saint Clair Shores, MI wrote:
I would never buy an iris from anywhere but Schreiner's (well, maybe if it was a cultivar not available from Shreiner's I might consider it). I ordered from them last summer and received the order the last week of August. I must confess that I didn't plant them until 2 weeks later but they were all healthy and beautiful ( I stored them in cool, dry garage). This year they came up and were bursting with health and bloomed spectacularly. I ordered about 50 rhizomes and had never planted iris before in my life.
I will order more this year (wish I had room for 50 more but do not). I hope to visit their farm one day. In the meantime, I've been considering turning my front lawn into an iris field....
On May 26, 2008, ruktdid Katy, TX (Zone 8b) wrote:
The irises I ordered from Schreiner's sale catalog (my first order from them) arrived at the proper planting time, were very well packaged and labeled, looked huge and healthy, and included two bonus iris (one was a $50 iris!). Now they are starting to bloom, and I am ecstatic! Not only are they large, healthy, and gorgeous, but they are even more beautiful than the photos. They dwarf all my other irises. I ordered early, mid-, and late-season irises, so I haven't seen all of them in flower yet, but I have total confidence that the rest will be as magnificent as the first four. I will be ordering some irises for my mom, an iris lover, as well as myself. I love Schreiner's!
Highly recommend visiting Schreiners. Have ordered twice from Schreiners, in 2005 and last year. in 2005, ordered very last minute at end of season, and got decent plants that have done well for me. But when I realized I was ordering more and more of their intros elsewhere, I scheduled a visit. WOW - their bloom festival is something else, and their display gardens are to die for, with lots of ideas for companion plantings. Got much info on culture, too. Wonderfully kind, genuinely want you to love their plants. So I gave them another try, ordering earlier in the season.
Their ordering acknowledgement and shipping notice emails are accurate and much appreciated. Their website is one of the best, but can be awkward to navigate. 2007 order was received fresh, with most "feet" large to HUGE, many with "pups" already growing. All have grown well and bloomed. Bonuses tend to all be new intros over a certain dollar amount of the order. They are the highest price out there, but quantity discounts are available, even on some of the newer intros, which is especially nice.
I ordered a collection of dwarf iris from Schreiner's that I planted last fall. They arrived in great shape and carefully packed and labeled. They are now blooming and are wonderful. Every one is very healthy with lots and lots of flowers--one even has eight buds open at one time! I would absolutely recommend this company.
I have purchased from Schreiners for several years and have always been delighted when my order arrives. The rhizomes are accurately labeled and arrive in excellent condition. They are large and healthy and never fail to bloom the first year they are in the garden. The bonus plant is a nice addition to your order. The detailed planting instructions would be very helpful to a new iris grower. I know I will continue to order from this company with confidence that the plants they sell will add beauty to my garden.
THis is the second year I've ordered from them. Last year's order was in the $400 range. I won't say how much except to say this year's was far higher.
I won't say they are the best--there are some very good growers out there. However they get the highest marks in every category. Selection, packing, quality and size of rhizomes, accuracy in labeling, are all great. And follow-up customer service is as well. Tom Abrego was great with answering a thousand questions regarding some problems I had with a bed--my soil not the iris. Had he not been so helpful, I might have lost every single one.
The bonus iris they offer--in addition to those listed ain't bad either!
On Dec 22, 2007, langbr Olathe, KS (Zone 6a) wrote:
I've ordered from Schreiners the last 2 years and have been very pleased with the rhizomes received and the bonuses they have sent. Highly recommend them for their excellent selection and high quality iris.
On Sep 28, 2007, adadia Glenmoore, PA (Zone 6b) wrote:
I have had a great experience with Schreiner's; the iris I received are big, healthy rhizomes, and the substitute they chose for one that wasn't available is even better than the one I ordered, and is listed as being $15 more expensive (they charged me for the one I ordered, not the higher-priced substitute). They also gave me three really nice bonus iris, and sent a snail-mail shipping notice / confirmation, which I really appreciate. Schreiner's is easily the best place I know of to buy bearded iris, and their catalog is beautifully done (worth seeing just for the amazing variety and beautiful photos!).
Can not believe the size of the rhizomes/plants...can't wait to see them bloom in the spring...:o) Oh and what a great surprise.....they ran out of the bonus irises so they replaced one of the bonuses with a 45.00 rhizome!!!!!!!!!!!! WOW it was worth more than what I had ordered....I kept thinking they must have made a mistake...but I don't think so...very generous of them....Thanks!!!
On Jul 28, 2007, marea Albany, OR (Zone 8a) wrote:
Highly recommended! My first order from Schreiner's arrived today & I am wildly happy with my big healthy rhizomes, the superb packaging & labelling as well as my TWO bonus Iris!! I will buy from them again.
I ordered some iris plants last year from this company. They were large plants that were carefully shipped. They took a year to settle in before blooming, but are blooming strongly this year. I would definitely order from this company again.
On Sep 25, 2006, kmom246 Murfreesboro, TN (Zone 7a) wrote:
I am a first time purchaser from Schreiner's. I did a small order (less than $50) of their summer sale irises because I was already over budget for bulbs for this fall, but was beguiled by the photos on their website. I was very impressed with the size and condition of the rhizomes. They were clearly labeled and well packed and arrived quickly. Unfortunately, my 60 lb puppy removed nearly all the labels and flung them around a bit. Not to worry. Since they were so robust, once I had them in a canine-proof environment, they rerooted solidly and are now sending up some greenery and appear none the worse for wear. Only problem - I will have to wait until bloom to find out who ended up where!
I will be setting aside some of next year's budget for them for sure!
I ordered iris from Schrieners and planted them in August--and they are all exploding with growth--I can't wait until spring! They were all 2.5 to 3 inch rhizomes, fat and healthy, and they gave me two free bonus iris. Great service, they return all emails quickly.
On Sep 9, 2006, bbrookrd Nantucket, MA (Zone 7a) wrote:
I had ordered some Iris from them on sale in Aug which came in great shape in a weeks time. This week I received free a Schreiner's 72 page glossy extravaganza. Glorious pictures of their Iris, each 2" to 4", except a couple of pages of thumbnail sized pictures of the dwarf, Sib's & La. Their sale (buy 80.00 worth and pay only 40.00 with bonus etc) on most of their Iris is still going on according to the catalog, so I am tempted to order more now, as I was so pleased with my first shipment. I will keep this catalog, it is too nice for the circular file. Patti
On Sep 7, 2006, Joan Belfield, ND (Zone 4a) wrote:
Schreiner's ship the largest and healthiest rhizomes I have ordered. I received my order within a week of placing the order online and they are awesome! I will definitely be ordering from them for many years to come.
On Sep 6, 2006, slq_iris Lawton, OK (Zone 7b) wrote:
This is the second year I have ordered from Schreiner's. Their irises are great and huge. They start growing while they are still being shipped. By the time they have been in the ground a week they have and inch or more of new growth. Love the catalog and keep them to look at during the winter.
On Sep 2, 2006, White_Hydrangea Aurora, CO (Zone 5a) wrote:
I'm already impressed, and I barely have the iris out of the box. I ordered six irises from Schreiner's Summer Sale and got a bonus seventh iris. The package arrived quickly. The iris were EXTREMELY well packaged, clearly labeled, and the rhizomes were healthy and HUGE! Nothing skimpy here.
While I don't order every year from Schreiner's I do most years. I've never had a bad experience and am very satisfied with their products. I just recently ordered six iris from their Summer Sale special. They arrived promptly, well packaged, healthy and well marked, and I didn't receive any that were skimpy in size like some "sale" iris you may receive elsewhere. Sent a valuable gift iris too. They are all putting up very healthy increase after just being planted a few weeks ago. On the few occasions I chose to call them to inquire about something they were very courteous and helpful. I have visited their operation and it's incredible. They really love what they do there and are dedicated to quality in all aspects of their business. I will continue to be a Schreiner's customer as long as they are there...
On Aug 18, 2006, jblackdds Shreveport, LA (Zone 8a) wrote:
I just wanted to put in a good word for Schreiner's. I placed an order last fall and during the course of the year 3 of my iris' died. When I informed them of this they were quick to reply and within 2 weeks I had my replacements at no charge. I couldn't ask for anything better.
I had an excellent experience with the company. Ordering from a major supplier I was abit concerned on the service and delivery being made on time. We live in the NC mountains and need early delivery in order to establish good root systems going into winter. The web site was easy to use and good photos of the iris. The people taking my order were very helpful and polite. I received a confirmation post card of my order.
What a pleasant surprise when my package came and right on time. The rhizomes were big, plump, and good root systems. I really liked the labeling as it was a tag with the name and a photo of the iris on it.
This really helped me to see color etc. This helped me where to plant it in the iris bed so that I have color coordination with iris already planted. I would recommend that you purchase enough iris to take advantage of the discount which is available. Without it the prices are abit high but with it very fair. I would recommend this company and order again.
Ed Blowing Rock, NC
On October 21st, 2007, emerritt added the following:
Once again after a great experience last year I placed another order this year. Once again a great experience. Big beautiful rhizomes arrived with good root systems and right on time. The people I talked to were very helpful and answered several questions I had regarding care and disease ontrol. Once in the ground they have taken off and have put up new growth already which indicates roots are taking hold. Quality, good service results in beautiful iris this coming spring. Again I recommend them to you to buy and enjoy.
Blowing Rock, NC
On Jul 27, 2006, islandview Middletown, DE (Zone 7a) wrote:
Ordered almost 100 irises from Schreiner's which arrived in two large boxes. They'd been packed with great care as if they were crystal glasses instead, using a thick layer of straw-like packing material for every set of 8 or so rhizomes. Moreover, the rhizomes were huge compared to others I've bought in the past with other sellers and healthy looking to boot. I look forward to seeing their blooms this coming Spring!
On Jun 9, 2006, Tntigger Greeneville, TN (Zone 6b) wrote:
Very nice large company to order iris from. Also on my list of "have to place order with"every year.The garden's themselves are beautifully kept,with a great Dykes Medal bed. They have a great 1 year guarantee on the iris they sell also.
On Sep 13, 2005, sweet_whitney Tucson, AZ (Zone 8b) wrote:
I ordered from Schreiner's earlier in the spring. I live in a hotter climate, so I asked them to ship the iris at the tail end of their shipping season, so as not to stress the rhizomes with the hot summer here. After they settle in, the iris will handle the heat a lot better. Schreiner's accomodated my request perfectly. Also, if you order a certain amount, you get to choose a bonus iris. I ordered 9 iris and got a bonus 10th iris that I got to choose. I was thrilled with this great deal, but when my package arrived, there were 11 rhizomes! They gave me an extra bonus, which was such a great surprise! I'd also like to mention that all 11 rhizomes are very large and healthy! I will definately order from Schreiner's again.
On Sep 13, 2005, myresortonahill PICKETT, WI (Zone 5a) wrote:
Schreiner's has the worst customer service. According to their web site the last day to ship to Wisconsin was Sept. 8th, and you had to post your order in advance a week prior. I posted my order on Sept. 1st. It took me quite awhile since I have only dial up service, and I did so after a long work day driving across state. I followed up with a call on the order the next day to make sure they received it even though the website said the order was successful. The next day when I spoke to the customer service representative, she was very rude. She told me that the cutoff was on Sept. 6th, and when I informed her that the website had a Sept 8th cutoff, it took me awhile to post the order, and it was my first time...etc, she said that the date was being "corrected" as we spoke! I could have the iris order, but no guarantee! But when she saw that I had an order amount for $107, she consulted someone else, and said that they would honor the order. I told her that I intended to pot up a couple of iris, she got rude again and told me point blank that I could not do that! I am a novice, I will admit, but on their webpage there is a large section on potting up iris, and informed her of that. I told her that I would think things over.
I did just that, and located some very reputable growers.
One large grower offered to dig iris out of their show gardens after hearing of my poor customer experience!
Schreiner's customer representative told me that I would probably get a letter in the mail explaining the reason they could not honor the order, but that was before she told me that they would honor the order afterall. I have not received a response from the company. No one has gotten back to me after another follow up call. In fact the order is still hanging out there. As far as I know it has not been posted to my credit card, since I did check. There are so many contradictions that this representative stated, that I can only hope for the company's sake that this is a single isolated incident and does not reflect on the company as a whole since they overall have a very positive rating. I just had bad luck, but it was bad enough to make me look elsewhere and find companies that are just as good if not better for my needs.
On June 2nd, 2008, myresortonahill added the following:
I am so glad that I ordered from a different company. My iris are so beautiful, years and still growing strong and beautiful INCLUDING THE ONES THAT I GREW IN POTS and later planted out the following season. Schreiner's Iris Gardens never contacted me and never apologized for their poor customer service. I guess in these days of cash being a little less fluid, it doesn't matter that they lost a customer. I have the most beautiful bearded iris from Nola's Iris Gardens and Nicholls Gardens.
I emailed the company about the weather and the availibility of viewing Irises, still being out given the early blooming season this year. I got an immediate response and much more info on activities that were going on this coming Memorial Day weekend. I have purchased a few Irises from them and am satisfied with the quality. I have never seen another place like their garden and am excited to get to visit it after several years. Looking forward to it and can't wait to thank them for their help and suggestions.
On May 19, 2005, flowerfrenzy Vancouver, WA (Zone 7a) wrote:
You really can't go wrong by ordering from this outstanding company. Great customer service and good selection, especially for a commercial grower! The best part about Schreiner's is the quality of their rhizomes. They are HUGE and take off right away. Some of the rebloomers have sent up stalks 3 weeks after planting! At first glance, the prices are pretty high, but if you order enough to qualify for their Red Star Discount, the prices are cut in half. This puts them in line with other companies, and you get some of the best quality rhizomes available anywhere! If you buy enough for the discount, you get to pick a brand new 2005 introduction. Also, they always include an extra or two, and the extras are usually newer introductions.
On May 11, 2005, 75751 Fort Mill, SC (Zone 7b) wrote:
Schreiner's Iris's are simply SPECTACULAR! I ordered
many varieties of iris's last fall. They have been so gorgeous. The colors are magnificent. I am extremely pleased! I love my iris garden!! Thanks to Schriener's for their wonderful selection of iris's. I have received many complements for my beautiful iris's. I give Schriener's my highest regards for their wonderful iris's and great customer service.