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Comments regarding Schreiner's Iris Gardens

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109 positives
2 neutrals
3 negatives


Neutral dmcdevitt
(11 reviews)
On Jul 30, 2008, dmcdevitt Schroon Lake, NY (Zone 4a) wrote:

Very disappointed that despite early order the $35 iris that was the main one I wanted was sold out and substituted with a pink intro. I would have preferred a credit but never received any communication until it was delivered.

I asked if I could return it, no response.

I will not order from again.

The plants are big and healthy but pricey and for the price I'd like to get what I order. I don't want to pay $35 for a grab bag.

On July 30th, 2008, dmcdevitt added the following:

I did receive a reply, so I can return the substitute. I still prefer a credit rather than grower's choice, saving return postage and a trip to the PO. Earlier notice of sellout would also allow more time to find the cultivar elsewhere.
Neutral kaydevane
(1 review)
On Feb 1, 2000, kaydevane wrote:

Thank you for this information. This is something that most of these companies don't understand. When you go online you have a onetime shot at capturing the public's attention. I bought from Schreiners about 25 years ago. I saw that they had a web site and went there and it is not up and running. I am an online rep with a company and I can guarantee if you lose out on that first contact, some people will not return. Since I had done business with them numerous times I knew their business practice and plants to be both sound. Because nothing was popping up, I though perhaps they had gone out of business. They should be advised they need to get their online catalog up and running.

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