I was excited to receive my order of three 1 & 2 gal. maples. I had read great feedback and spoke to the very nice & helpful owner. She emailed me pictures of the plants. Beautiful. However, when the trees arrived, 2 were grafts, the other a 1 gal. The tops of the grafts were crispy, all the leaves of the one gal. were brown and fell off within days. I did get a quick "I'm sorry" email, but that's it. I didn't get the impression that sending pictures of the trees out of the box would make an impression. Grafts aren't an appropriate fit into the planned area , so I am out $ and still need to replace with larger trees. I am very disappointed, I had intended to buy many more from the company.
On July 7th, 2009, cecii added the following:
For the record, I ordered by telephone no more than 10 minutes after I received the pictures. After several delightful phone conversations that day, I'm sorry not to be remembered as a she, not a he. However, since no one else has had such problems, hopefully it was an unusual issue. Still, at the end of the day, I'm out plants and dollars.On May 25, 2009, Whitman Farms responded with:
"On May 25, 2009 4:16 PM, Whitman Farms responded with:
When this customer e-mailed to say that he had received the wrong size plant, he did not mention any problem with the quality of the plants. Had he done so, I would have replaced or refunded immediately. As for the size of the plants, he did not order soon after I sent him pics so I had no recollection what I had sent pics of and when he ordered later, I (obviously incorrectly) thought he wanted grafts. I am very sorry to have disappointed this fellow. "