Comments regarding Shooting Star NurseryClick here to return to Shooting Star Nursery's listing.
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|On May 4, 2009, ohioriverboy Dover, KY wrote:
I drove an hour and half to get to the nursery after reading some of the reviews posted here. I did my homework by visiting the web site and making a list of potential plants that I wanted to purchase. When I got to the nursery, I was a little overwhelmed by what I perceived to be a huge lack of organization. When I arrived, no one met me or asked if I needed help to find anything. I had to go ask around and find someone to help me locate specific items on my list. There were no signs for designated areas or a site map to tell me what was what, and I found myself aimlessly wondering the site. I was frustrated.
On May 4, 2009, Shooting Star Nursery responded with:
"On May 6, 2009 2:05 PM, Shooting Star Nursery responded with:
Before replying to our recent negative rating on this web site; I wanted to sleep on it. We have always been a shipping company first and foremost; the most important aspect to us is healthy plants. Our plants have such diverse needs, we have to over winter them grouped together according to their needs, not ours. Once we catch up with shipping plants to spring customers, (some having waited months for their plants to get to them at planting time) we get more organized.
|On Oct 13, 2007, Cearbhaill Russell, KY (Zone 6b) wrote:
It's difficult for me to decide how to rate Shooting Star, so it had to be neutral by default.
On April 30th, 2008, Cearbhaill changed the rating from neutral to negative and added the following:
Update Spring 2008- a large percentage of my tiny plants did not survive the winter. I notified Shooting Star Nursery in the hopes that they would at least offer me a credit of some sort on replacement plants, even offering to buy additional items to help offset the shipping and other costs. I never received the courtesy of a reply.
With the plethora of good vendors who actually stand behind their plants, I see no need to spend any more money with those that do not. This is a huge disappointment to me as I had hoped to do an entire garden of natives.
On Oct 13, 2007, Shooting Star Nursery responded with:
On Oct 13, 2007 11:01 AM, Shooting Star Nursery added:
Dear Cearbhaill, Sorry that you did not like your plants! Yes they are small, but none were reproduced from cuttings; all were grown from seed. The Azaleas were over three years old, short (5" aabove ground) well rooted but multibranched and fully leaved out. Because the redbud were small, which I said they would be, giving exact height to the customer when ordering, we sent an extra plant at no charge. They were all well rooted in their pots. (They grow very rapidly and should be several feet tall next year.) The time and care involved to get some of these plants to a size that will grow on for our customers is certainly not reflected in our prices. Cheep is a word that is never used here, we try to make our plants accesable for those who do want to use natives. The image of someone opening a box and being disapointed is a hard image to shake, that is not our intent. We want every one to be as excited and pleased to receive as we are to send them. Marianne"
|On May 30, 2006, potawotami South Bend, IN wrote:
I ordered an Allegheny serviceberry which was beautiful and sturdy and doing fine after being planted.
On May 30, 2006, Shooting Star Nursery responded with:
On Dec 28, 2006 4:21 PM, Shooting Star Nursery responded:
I was disappointed to see potawotami's rating on this order. We get so busy in the spring that I did not have time to review your web site, which I wish I had. Please call if an order is not what you expect when it arrives. We will work with you. Shipping can indead be hard on plants and we do try to package them to survive the journey, but every so often they just do not make it. I hope you try again potawotami and please mention your order. I have pulled it and have it out by the phone. Marianne"